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All reviews (2)

Review of the Mettle by NatWest, Business banking:

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Avoid this bank. Horrible management and chaos.

Over and over they asked me same questions which I provided. They literally blocked my account and asked again same questions. I provided. They lifted ban and aparently they again sent some queries. I was outside of UK and when I came back I realised my business account is permanently closed. My husband had same account and they didnt ask him to provide taxes as they asked me. This is worst bank I have ever dealth with. Avoid this bank. Horrible management and chaos. Reviewed on: 2nd November 2026

Review of the NatWest, Everyday account:

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Incompetent employee sent card to wrong address. I cant go for holiday because of this.

Awful experience. They sent my new card to wrong address. When I called them, they didn't try to do anything faster. I have to wait another 3 days. I told them I have week off and wanted to go for holiday. I cant leave because I cant buy flight ticket, pay hotel. Literally nothing. Their employee Asha did mistake and I am going to suffer and lose one week from office holiday. I am going to file lawsuit. This is horrendous. Worst lazy unprofessional bank I have ever had. Reviewed on: 24th June 2022

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