The staff were really helpful when I was opening two new bank accounts. One lady was new and her colleague talked her through the process... The staff were really helpful when I was opening two new bank accounts. One lady was new and her colleague talked her through the process to make sure she did it right. They kept me informed of what they were doing along the way. I was offered a drink while I waited. The customer service was excellent. Read more Read less

Great service just getting better interest rate somewhere else

lovely staff, handy location - love an open branch

It has been easy to open an account and when I ran into difficulty I was given excellent help by a member of staff.

No problems or delay in opening a new ISA account with the Society.

I recently sent in a passbook to transfer a expiring Cash ISA to a new 2-year one but was surprised to receive a "courtesy call"... I recently sent in a passbook to transfer a expiring Cash ISA to a new 2-year one but was surprised to receive a "courtesy call" asking for details of my address and national insurance number. I gave the information then wondered if I'd been the victim of a scam. I was reassured by the fact that the caller was ringing from a Mansfield number . . . and the passbook was eventually returned, together with the new one - but still don't understand why a courtesy call should need the information required from me. Read more Read less

Transferred accounts, everything went smoothly and on time.

thoroughly satisfied from enquiry stage through whole process

Always a very pleasant & friendly service at my Kirkby-in-Ashfield branch. Fabulous staff!