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Mansfield Building Society reviews

Mansfield Building Society Logo
Rated Excellent 4.69/5

Mansfield Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,127 product reviews

Average score of 4.69/5
5 star
76%
4 star
15%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Mansfield Building Society is loved for its friendly, helpful staff who make saving feel personal and straightforward. Their savings products often offer competitive rates and clear explanations, making customers feel valued. However, many find the reliance on postal applications and slow online services frustrating, especially when trying to manage accounts or transfers quickly. Phone access can be tricky, and some feel the interest rates lag behind other providers.

Positive themes

  • Mansfield Building Society staff are friendly, helpful and make you feel valued. (86 mentions)
  • Savings products at Mansfield Building Society offer competitive interest rates. (13 mentions)
  • Opening accounts with Mansfield Building Society is easy and well supported. (32 mentions)

Negative themes

  • Postal applications and paperwork cause delays and feel outdated at Mansfield. (9 mentions)
  • Interest rates sometimes lag behind competitors causing account closures. (12 mentions)
Summarised by AI
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About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 2127 company reviews Last reviewed within 7 days

Always been very happy - staff lovely

Mortgages 30th August 2026

Always been very happy - staff lovely

Rated Excellent 5.00/5
Read more product reviews

Always helpful and professional .

Savings 30th August 2026

Always helpful and professional . Have used them for many years. Very competitive with other banks and building society's

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    At the Chesterfield branch I opened a savings accoun...

    At the Chesterfield branch I opened a savings account recently. Staff were friendly and most helpful. subsequenctly I had a problem setting up on-line banking... At the Chesterfield branch I opened a savings account recently. Staff were friendly and most helpful. subsequenctly I had a problem setting up on-line banking … password difficulties. The Assistant, a real person, on telephone helpline was also very helpful and problem was resolved. Thank you. Read more Read less

    Savings
    Verified source 29th August 2026
  • 5.00/5

    Milestone Savings Product.

    The Milestone Savings Product interest rate is the best that I have seen for a long time.

    Savings
    Verified source 29th August 2026
  • 5.00/5

    Excellent service and friendly staff

    Excellent service and friendly staff

    Savings
    Verified source 28th August 2026
  • 5.00/5

    Product discussion

    Asked for an appointment to discuss my finances and saving options. Appointment with Laura beth was comprehensive and knowledgable.. I left the appointment with a better understanding of products available

    Savings
    Verified source 28th August 2026
  • 5.00/5

    Happy conclusion.

    I wished to close an account having opened a higher paying account with you alreay. After a little confusion, the request was carried out and I am happy.

    Savings
    Verified source 28th August 2026
  • 5.00/5

    New Account Opened

    I opened an account today and was served at the counter by Helen, who is always so helpful and friendly every time I go into... I opened an account today and was served at the counter by Helen, who is always so helpful and friendly every time I go into the Mansfield Branch. Everything was explained to me and I was able to take my new account passbook away with me. Read more Read less

    Savings
    Verified source 28th August 2026
  • 5.00/5

    All round experience excellent was excellent.

    Opened my first account with Mansfield BS, rates competitive, clear information prompt and efficient service. I hope to save with them in the future.

    Savings
    Verified source 28th August 2026
  • 4.00/5

    I have had a mortgage now for 5 years and have been...

    I have had a mortgage now for 5 years and have been happy with the product I am using

    {"display":"Neil P","full_name":"Neil P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Neil P 25th August 2026
  • 5.00/5

    Always kind, helpful and understanding, they see me...

    Always kind, helpful and understanding, they see me as a person not just a number.

    {"display":"Elizabeth p","full_name":"Elizabeth p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Elizabeth p 24th August 2026

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