Paid advertisement
Smart Money People Logo
Newsletter

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page

Mansfield Building Society reviews

Mansfield Building Society Logo
Rated Excellent 4.71/5

Mansfield Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,053 product reviews

Average score of 4.71/5
5 star
76%
4 star
16%
3 star
4%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Mansfield Building Society shines with friendly, helpful staff and a personal touch that makes banking feel local and welcoming. Their savings products often offer competitive rates, especially appreciated by loyal customers. However, many find the outdated processes frustrating, with slow postal services, poor phone access, and a lack of online or app facilities making managing accounts a chore.

Positive themes

  • Mansfield Building Society staff are friendly, helpful and make you feel valued.
  • Savings products have competitive interest rates that many find attractive.
  • Opening and managing accounts is straightforward with good personal service.

Negative themes

  • Phone service is poor with long waits and calls often unanswered.
  • Outdated processes like postal-only applications and cheque withdrawals frustrate many.
  • Interest rates often lag behind competitors causing some to leave.
Summarised by AI
Was this helpful?

About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

Contact details

Website
Visit provider website

Reviews for Mansfield Building Society

Showing 11 of 2053 company reviews Last reviewed within 7 days

Very slow to open an account

Savings 10th June 2026

Whilst the Mansfield staff were polite and helpful I felt that, even taking into account the need for rigor and diligence, it took an inordinately... Whilst the Mansfield staff were polite and helpful I felt that, even taking into account the need for rigor and diligence, it took an inordinately long time (and much chasing) to open a trust account with the Mansfield. Read more Read less

Verified source
Rated Average 3.00/5
Read more product reviews
Reply from Mansfield Building Society
Thank you for your feedback. I’m sorry that opening the trust account took longer than expected and that you had to chase us for updates. Trust accounts do require more detailed due diligence checks, and recent high demand has added to processing times. Even so, the delay you experienced falls short of the standard of service we aim to provide. Thank you again for taking the time to share your experience, and please accept our apologies.
11th June 2026
Mansfield Building Society

Olivia Saved The Day

Savings 10th June 2026

We have saved for many years, sometimes the rates are very good sometimes not so good. We do find it difficult to withdraw funds as... We have saved for many years, sometimes the rates are very good sometimes not so good. We do find it difficult to withdraw funds as I cannot understand why we have branch accounts that can only withdraw funds from when I don’t think I have ever visited a branch. However Olivia at head office saved the day she was excellent and has sorted everything out for us……Honestly if we had to visit a branch we would have closed our accounts with the Mansfield……Olivia is a credit to the company. Read more Read less

Verified source
Rated Excellent 5.00/5
Read more product reviews
  • 5.00/5

    service with a capital S

    like a breath of fresh air compared to the big banks

    Savings
    Verified source 10th June 2026
  • 5.00/5

    A good local people focused building society

    Professional and helpful staff who are knowledgeable about a good range of savings products. Good service from a local building society. Nice to have face to face contact .

    Savings
    Verified source 9th June 2026
  • 5.00/5

    All very efficient.

    All very efficient., on time and as described

    Savings
    Verified source 9th June 2026
  • 5.00/5

    Great service, helpful and friendly

    Great service, helpful and friendly

    Savings
    Verified source 8th June 2026
  • 5.00/5

    Went in to change an expired ISA into a new one.

    Went in to change an expired ISA into a new one. Staff very friendly. Took about 20minutes..

    Savings
    Verified source 6th June 2026
  • 4.00/5

    Need to show why building societies are best for sav...

    Need to show why building societies are best for saving better rates prizes, etc

    Savings
    Verified source 5th June 2026
  • 5.00/5

    One of the best Regular Saver accounts on the market

    An excellent interest rate on a Regular Saver account with a whopping maximum monthly deposit of £500.

    Savings
    Verified source 5th June 2026
  • 4.00/5

    New Customer

    Good Access for wheelchair users. Very quick and thorough when opening a new savings account and ISA

    Savings
    Verified source 5th June 2026
  • 5.00/5

    Brilliant to deal with.

    Brilliant to deal with. Always very helpful and clear.

    Savings
    Verified source 5th June 2026

    Products from Mansfield Building Society

    Showing all products offered by Mansfield Building Society

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice