I invested a large amount of money with Mansfield and so was a bit anxious about it's safety. The communication that was always provided by... I invested a large amount of money with Mansfield and so was a bit anxious about it's safety. The communication that was always provided by Mansfield staff meant that I was always reassured that I was dealing with a reputable organisation and that I had invested wisely. Read more Read less

Staff where really helpful when asking about an old isa and my options to transfer to another account

Some of your systems are a bit outdated but the person I spoke with said they are being updated. what I do like is that... Some of your systems are a bit outdated but the person I spoke with said they are being updated. what I do like is that there’s the minimum of contact with the customer, no oppressive marketing. Read more Read less

Easy to use the site and apply. Shame no app

I would have lived to stay with Mansfield for another two years at the least but I wasn't offered anything close to what we got... I would have lived to stay with Mansfield for another two years at the least but I wasn't offered anything close to what we got from leeds building society. It was enough savings that it was worth the headache of remortgaging with them Read more Read less

Opened a savings account with all the documentations needed. I made the 1st transfer of £12 into my account and followed the instructions carefully (firstly,... Opened a savings account with all the documentations needed. I made the 1st transfer of £12 into my account and followed the instructions carefully (firstly, it shouldn't be such a process to make a transfer) and my £12 has vanished into thin air. It never arrived into my Mansfield account & yet left my Halifax account. I called customer service & the lady wasn't helpful, she had made up her mind that I must have done the transfer wrongly & my explanation was not getting through. I am disappointed with this bank is an understatement. All the process & yet making a transaction isn't even easy. I am glad I only transfered £12 not any huge figure otherwise. I do NOT recommend Mansfield building society. You might as cut out the middle man & go straight to Barclays (the affiliated bank). I feel very disappointed & upset. I feel like my effort was wasted. Anyways, I found another bank who was offering the same service as Mansfield & everything was as smooth as butter. Read more Read less

The only reason we have moved our account is due to the savings options you have at the moment.

Ok What ! you require more. Do I have to write a story or even a Book?

Staff always helpful and efficient. It is good to be able to talk to a real person, which is not always the case these days. My renewal dealt with swiftly.