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Mansfield Building Society reviews

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Rated Excellent • 4.62/5

Mansfield Building Society reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,429 product reviews

Average score of 4.62/5
5 star
75%
4 star
16%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Amazing service,smooth process & glad we chose Mansf...

Amazing service,smooth process & glad we chose Mansfield

{"display":"Laura M","full_name":"Laura M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Laura M 24th October 2025

Latest negative rating

2/5

Changed their rate just before completion!

Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it not worthwhile.

{"display":"Jacopo Gerini","full_name":"Jacopo Gerini","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1314890.png"}}'s avatar
Mortgages
Jacopo Gerini 14th October 2025
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About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 1429 company reviews • Last reviewed within 7 days

Amazing service,smooth process & glad we chose Mansf...

Mortgages • 24th October 2025

Amazing service,smooth process & glad we chose Mansfield

{"display":"Laura M","full_name":"Laura M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

remortgage quick and easy!!

Mortgages • 23rd October 2025

easy,quick good commuction. The remortgage was smooth.

{"display":"felicity m","full_name":"felicity m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Really happy with the rate received.

    Really happy with the rate received.

    {"display":"Helen S","full_name":"Helen S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Helen S 23rd October 2025
  • 5/5

    They were extremely helpful at all stages when apply...

    They were extremely helpful at all stages when applying for the mortgage and made me feel that I had made the correct decision choosing them

    {"display":"Dawn T","full_name":"Dawn T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Dawn T 15th October 2025
  • 2/5

    Changed their rate just before completion!

    Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it not worthwhile.

    {"display":"Jacopo Gerini","full_name":"Jacopo Gerini","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1314890.png"}}'s avatar
    Mortgages
    Jacopo Gerini 14th October 2025
  • 4/5

    Happy with process.

    Happy with process. Would have preferred more clarity about the Additional Security Fee as my broker said its something I have tp pay but am... Happy with process. Would have preferred more clarity about the Additional Security Fee as my broker said its something I have tp pay but am not allowed any details of the policy Read more Read less

    {"display":"Adam h","full_name":"Adam h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Adam h 10th October 2025
  • 5/5

    Common sense lender

    Very easy and straightforward product switch. Good rate option for interest only. Common sense lender.

    {"display":"Alex C","full_name":"Alex C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alex C 10th October 2025
  • 5/5

    What a great business Mansfield Building Society is.

    What a great business Mansfield Building Society is, excellent service, great products with high quality staff. It is such a treat to talk to actual... What a great business Mansfield Building Society is, excellent service, great products with high quality staff. It is such a treat to talk to actual people and they even call you back if the say they will. Caroline Maddox deserves a special mention, an outstanding employee and individual. Read more Read less

    {"display":"Gwyn Thomas","full_name":"Gwyn Thomas","avatar":{"url":"\/assets\/uploads\/avatars\/users\/381121.png"}}'s avatar
    Mortgages
    Gwyn Thomas 9th October 2025
  • 5/5

    Great Customer Care

    Good communication and clear information was given throughout, which made the process much easier and straightforward.

    {"display":"jon secrett","full_name":"jon secrett","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1312430.png"}}'s avatar
    Mortgages
    jon secrett 8th October 2025
  • 5/5

    help and advice.

    I have always received help and advice when I had reason to call about something I did not understand.

    {"display":"kn","full_name":"kn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    kn 3rd October 2025
  • 3/5

    Premature survey

    Why are you sending me a survey about yourself when I do t even know when my first payment is due to you?

    {"display":"Barry H","full_name":"Barry H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Barry H 3rd October 2025

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