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Mansfield Building Society reviews

Mansfield Building Society Logo
Rated Excellent • 4.69/5

Mansfield Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian

Review summary

People rate this company as Excellent based on 2,170 product reviews

Average score of 4.69/5
5 star
76%
4 star
15%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Mansfield Building Society shines with friendly, helpful staff who make savings and mortgage dealings feel personal and straightforward. Their competitive interest rates and local branch service are big pluses, though many find the reliance on postal processes and lack of online features a bit frustrating. Overall, it’s a solid choice if you value personal touch over digital convenience.

Positive themes

  • Savings staff are friendly, helpful and make the whole experience easy and personal. (67 mentions)
  • Savings accounts offer competitive interest rates that many find attractive and fair. (16 mentions)
  • Mortgage staff are professional and friendly with clear communication throughout. (24 mentions)

Negative themes

  • Savings withdrawals and transfers are slow and rely too much on postal cheques. (7 mentions)
  • Interest rates often drop after initial period causing some to move their money elsewhere. (5 mentions)
Summarised by AI
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About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 2170 company reviews • Last reviewed within 7 days

A great service provider.

Savings • 9th October 2026

We use M.B.S in both Mansfield and Chesterfield, we find them to be quick to serve you, and very pleasant in doing so. The offices... We use M.B.S in both Mansfield and Chesterfield, we find them to be quick to serve you, and very pleasant in doing so. The offices are always clean and well presented. Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews

Building Society f...

Savings • 8th October 2026

Have been a customer at Mansfield Building Society for over eighty years and my parents were members since the 1930s, so l think that speaks... Have been a customer at Mansfield Building Society for over eighty years and my parents were members since the 1930s, so l think that speaks for itself, l can fully recommend them Read more Read less

Verified source
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Overall a very positive experience with Mansfield

    Overall a very positive experience with Mansfield Building Society. We managed to secure a mortgage even though I was weeks into a new job, and... Overall a very positive experience with Mansfield Building Society. We managed to secure a mortgage even though I was weeks into a new job, and our credit history was only about average. We really appreciated the human element to their decision making progress, even if it did delay the process by some time. But we understand the checks that needed to be made, and they understood our particular situation. I would highly recommend Mansfield to anyone looking to secure a mortgage and may be struggling with main high street lenders. Read more Read less

    {"display":"Ben ","full_name":"Ben ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Ben 7th October 2026
  • 5.00/5

    Great provider, easy to contact.

    Great provider, easy to contact. No issues

    {"display":"Emma S","full_name":"Emma S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Emma S 6th October 2026
  • 5.00/5

    Always excellent customer service!

    Always excellent customer service!

    Savings
    Verified source 6th October 2026
  • 5.00/5

    They were always helpful, proactive and wanted to do...

    They were always helpful, proactive and wanted to do the best for their customers. I would highly recommend Mansfield to friends and family

    {"display":"Amy O","full_name":"Amy O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Amy O 6th October 2026
  • 5.00/5

    Lovely staff who know their jobs and are extremely h...

    Lovely staff who know their jobs and are extremely helpful. Our Mansfield branch is brilliant

    Savings
    Verified source 5th October 2026
  • 5.00/5

    Fast and friendly customer service

    Fast and friendly customer service

    Savings
    Verified source 5th October 2026
  • 5.00/5

    Very friendly and helped us to get the savings accou...

    Very friendly and helped us to get the savings account that we wanted

    Savings
    Verified source 5th October 2026
  • 5.00/5

    Good customer service helpful staff

    Good customer service helpful staff

    Savings
    Verified source 5th October 2026
  • 5.00/5

    Good experience in the Sutton in Ashfield branch

    The branch is convenient, the staff are helpful and pleasant and the interest rates are attractive.

    Savings
    Verified source 5th October 2026

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