it was very easy to arrange the new investment and both the pass book and the letter with the cheque arrived just two days after... it was very easy to arrange the new investment and both the pass book and the letter with the cheque arrived just two days after end of term of previous investment. Read more Read less

Fast and efficient service, the cashier was very helpful.

To transfer 2 maturing bonds to an ISA

The person who I dealt with at the society was very helpful and I'm very happy with the end result. However, I did have issues... The person who I dealt with at the society was very helpful and I'm very happy with the end result. However, I did have issues receiving emails (with some emails stating it was outside the Mansfield Building Society and the sender was being labelled unverified) and I was also dealing with my contact by mobile and text messages. The bank account I was transferring the monies to was a Barclays account, so I became a little nervous. I then googled building societies in Nottingham and it never came up. I even resorted to checking the FCA Register. At one point I even wondered if I was being scammed. I phoned the branch to verify the details and was still not 100% happy transferring the money. To be honest, it wasn't until I actually received the welcome letter and account book I was fully reassured. Read more Read less

Application process/documents laboured, not fully clear and very old fashioned including savings book (expense?). But you were very efficient to do the transfer thank you.

Informative and friendly, very easy to navigate different options

Easy to open an account as every stage of application process was clearly explained

The staff was helpful, friendly and efficient. They knew what product was best for my needs

The ability to speak to a friendly and helpful real person is so pleasing.