We had to visit twice , one for explanation for in line banking to confirm the account number as it wasn't clear. Second to pick... We had to visit twice , one for explanation for in line banking to confirm the account number as it wasn't clear. Second to pick up pass book. We have since recieved another book through the posteven though we picked one up in the bank Read more Read less

Easy and pleasant experience when changing my account

I like to support my local building society and it’s great to have somewhere you can walk into to withdraw cash but when I want... I like to support my local building society and it’s great to have somewhere you can walk into to withdraw cash but when I want a larger amount by cheque it’s a nightmare to get it paid in somewhere else unless you’re a trendy app person or have time to wait for paying in slips/post etc. Could you please do a transfer system instead of cheques? I’ve closed one of my MBS savers to move it elsewhere to avoid this hassle. Read more Read less

I was reinvesting money into the Mansfield from a maturing account and rang your head office with a couple of queries. Both Izzy and Megan... I was reinvesting money into the Mansfield from a maturing account and rang your head office with a couple of queries. Both Izzy and Megan were extremely helpful and courteous. This is the reason for giving 5 stars. Transaction concluded and pass book sent through the post without any delay. Read more Read less

Simple and straightforward no issues

All good. No issues. Nothing to add

Generally offer good rates,but have fallen back lately

Good interest rate.. just wish I could manage the account online as well, but as long as a standing order can work that is fine.... Good interest rate.. just wish I could manage the account online as well, but as long as a standing order can work that is fine. It would be better if the whole account could be opened online. Read more Read less

I was helped by Helen Cook today. She was knowledgeable and helpful, offering me advice on the best way to invest my savings. She was... I was helped by Helen Cook today. She was knowledgeable and helpful, offering me advice on the best way to invest my savings. She was extremely patient and explained everything thoroughly to me. Read more Read less