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Mansfield Building Society reviews

Mansfield Building Society Logo
Rated Excellent • 4.65/5

Mansfield Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,944 product reviews

Average score of 4.65/5
5 star
75%
4 star
16%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended positively over the past 90 days

Mansfield Building Society shines with friendly, helpful staff and a personal touch that makes banking feel local and welcoming. Their savings products often offer competitive rates, especially appreciated by loyal customers. However, many find the outdated processes frustrating, with slow postal services, poor phone access, and a lack of online or app facilities making managing accounts a chore.

Positive themes

  • Mansfield Building Society staff are friendly, helpful and make you feel valued.
  • Savings products have competitive interest rates that many find attractive.
  • Opening and managing accounts is straightforward with good personal service.

Negative themes

  • Phone service is poor with long waits and calls often unanswered.
  • Outdated processes like postal-only applications and cheque withdrawals frustrate many.
  • Interest rates often lag behind competitors causing some to leave.
Summarised by AI
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About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 1944 company reviews • Last reviewed within 7 days

Account set up and servicing.

Savings • 11th April 2026

Managing the account by phone and post was simple and easy.

{"display":"Bury customer","full_name":"Bury customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews

Staff are lovely, friendly and professional.

Savings • 11th April 2026

Staff are lovely, friendly and professional. A good range of products. Communication is excellent.

{"display":"R L","full_name":"R L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
R L
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    The society have excellent accessible locations with...

    The society have excellent accessible locations with extremely helpful, friendly staff. We save for our great grandson as well as for ourselves. and over the... The society have excellent accessible locations with extremely helpful, friendly staff. We save for our great grandson as well as for ourselves. and over the years they continue with the same high standards. (In my past working life I was a sales compliance auditor) Read more Read less

    {"display":"Rod","full_name":"Rod","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rod 11th April 2026
  • 5/5

    Very good service..

    The staff are very friendly and helpful. They offer good rates of interest which are compatible with others and they offer branch service as well... The staff are very friendly and helpful. They offer good rates of interest which are compatible with others and they offer branch service as well as online accounts. The society supports the local community. Read more Read less

    {"display":"Beverly P","full_name":"Beverly P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Beverly P 11th April 2026
  • 5/5

    I soon new that i picked the right Building.

    I soon new that i picked the right Building for the best account and treated with respect.

    {"display":"Charles Fearn","full_name":"Charles Fearn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Charles Fearn 11th April 2026
  • 5/5

    Regular saving account for a grandchild

    Mansfield Building Society has continued to provide an excellent regular savings account for building a valuable nest egg for a grandchild.

    {"display":"Pinchbeck","full_name":"Pinchbeck","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pinchbeck 10th April 2026
  • 5/5

    Great service

    Staff always pleasant and helpful, the branch is not too far to travel. Very happy with the service

    {"display":"Diane C","full_name":"Diane C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Diane C 10th April 2026
  • 5/5

    brilliant, love it, local branch helpfull staff good...

    brilliant, love it, local branch helpfull staff good interest rates

    {"display":"jane ann white","full_name":"jane ann white","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    jane ann white 10th April 2026
  • 5/5

    I appreciate the personal service provided where con...

    I appreciate the personal service provided where contact with the customer is valued

    {"display":"Patricia F","full_name":"Patricia F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Patricia F 10th April 2026
  • 5/5

    Excellent savings accounts very competitive.

    Excellent savings accounts very competitive. Friendly faces on the front counter. Great customer service

    {"display":"Liam S","full_name":"Liam S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Liam S 10th April 2026
  • 5/5

    Friendly staff, real people to speak to in branch.

    Friendly staff, real people to speak to in branch.Competitive interest rates

    {"display":"Kev G","full_name":"Kev G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kev G 10th April 2026

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