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Mansfield Building Society reviews

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Rated Excellent • 4.60/5

Mansfield Building Society reviews

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Verified business Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

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Review summary

People rate this company as Excellent based on 1,524 product reviews

Average score of 4.60/5
5 star
74%
4 star
17%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Mansfield Building Society is loved for its friendly, helpful staff who make banking feel personal and straightforward. Many appreciate the local branches, clear communication, and competitive interest rates on savings. However, some find the outdated processes like cheque withdrawals and postal delays frustrating, and wish for better online access and more competitive mortgage rates.

Positive themes

  • Mansfield Building Society staff are friendly, helpful and make banking feel personal.
  • Opening accounts and handling paperwork with Mansfield Building Society is easy and efficient.
  • Mansfield Building Society offers competitive interest rates on savings accounts.

Negative themes

  • Mansfield Building Society’s outdated cheque withdrawals and postal delays frustrate many.
  • Lack of online services and no app make managing accounts with Mansfield Building Society tricky.
  • Mortgage rates at Mansfield Building Society are often less competitive than other lenders.
Summarised by AI
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About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 1524 company reviews • Last reviewed within 7 days

They have always been fair and helpful

Mortgages • 20th December 2025

They have always been fair and helpful

{"display":"Rachel P","full_name":"Rachel P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Friendly and polite people always ready to help inte...

Savings • 16th December 2025

Friendly and polite people always ready to help interest rates are competitive. Only problem I have is paying tax on savings in past years

{"display":"peter picton","full_name":"peter picton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316758.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Excellent service.

    Excellent service, very helpful and friendly staff.

    {"display":"Christopher F","full_name":"Christopher F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christopher F 15th December 2025
  • 4/5

    Our rates for remortgaging were okay, not as competi...

    Our rates for remortgaging were okay, not as competitive as other organisations. Difficult to move mortgage provider due to conveyancing costs. Feel stuck.

    {"display":"Helen Y","full_name":"Helen Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Helen Y 15th December 2025
  • 5/5

    Excellent experience.

    Excellent experience. Would certainly recommend.

    {"display":"Rod ","full_name":"Rod ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Rod 15th December 2025
  • 4/5

    Business Savings Account

    Good evening, Mansfield BS were recommended to me and after reading your website seemed an excellent place for us to invest with you. After sending... Good evening, Mansfield BS were recommended to me and after reading your website seemed an excellent place for us to invest with you. After sending me all the application information/form I submitted. Somehow my application was missed and when I wrote to your Senior Leadership Team our application was sorted out immediately and with excellent customer service. Our business account was opened and I am a happy customer with an investment (that no other company could provide). Thank you very much. Read more Read less

    {"display":"Scunthorpe Bowls Club","full_name":"Scunthorpe Bowls Club","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Scunthorpe Bowls Club 14th December 2025
  • 5/5

    Great service

    Easy to contact in branch and by phone. All friendly , helpful and knowledgeable staff, loyalty products for existing customers and those living locally, plus... Easy to contact in branch and by phone. All friendly , helpful and knowledgeable staff, loyalty products for existing customers and those living locally, plus visits for members to local places of interested. Great to feel wanted!! competitive interest rates Read more Read less

    {"display":"Julie J","full_name":"Julie J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie J 13th December 2025
  • 3/5

    Customer service was good and I had no issues during...

    Customer service was good and I had no issues during my time with Mansfield. Not having a website or app is a negative as I... Customer service was good and I had no issues during my time with Mansfield. Not having a website or app is a negative as I like to see how much money is in the account easily. Also only having a book to see the balance seems behind the times. The interest rate matching BOE base rate is good but other providers offer higher so this is another negative. Read more Read less

    {"display":"Jacob M","full_name":"Jacob M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jacob M 13th December 2025
  • 4/5

    Overall a good experience.

    Overall a good experience. The reason for closing my account is that I could get a more competitive rate with a different bank.

    {"display":"Vikki","full_name":"Vikki","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Vikki 13th December 2025
  • 5/5

    I Haven't Left!

    Just to say I haven’t left The Mansfield, but I merely closed our 90-day postal account to transfer it to a Community Saver with the... Just to say I haven’t left The Mansfield, but I merely closed our 90-day postal account to transfer it to a Community Saver with the MBS which suited our needs better and was more advantageous. The people at the Chesterfield branch were very helpful and understood my needs perfectly and dealt with the transfer without a problem. So very happy! Read more Read less

    {"display":"David F","full_name":"David F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David F 13th December 2025
  • 5/5

    Better rate elsewhere.

    Better rate elsewhere. Helpful staff

    {"display":"helen n","full_name":"helen n","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    helen n 13th December 2025

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