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Mansfield Building Society reviews

Mansfield Building Society Logo
Rated Excellent • 4.63/5

Mansfield Building Society reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,855 product reviews

Average score of 4.63/5
5 star
75%
4 star
16%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Mansfield Building Society is loved for its friendly, helpful staff and the personal touch of local branches with passbook accounts. People appreciate the clear advice and smooth service when opening or managing savings accounts. However, many find the interest rates less competitive and the reliance on postal services and outdated processes frustrating. Online access and app features are also missed by some.

Positive themes

  • Mansfield Building Society’s staff are consistently friendly, helpful and knowledgeable.
  • Opening and managing savings accounts with Mansfield Building Society is easy and efficient.
  • Mansfield Building Society offers good range of products with competitive interest rates.

Negative themes

  • Interest rates at Mansfield Building Society often lag behind competitors causing account closures.
  • The reliance on postal services and outdated passbook system causes delays and frustration.
  • Customer service phone lines are often busy or unresponsive causing poor experiences.
Summarised by AI
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About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 1855 company reviews • Last reviewed within 7 days

Online access to mortgage account

Mortgages • 19th March 2026

Staff are very helpful, but it would be great if you would provide access to check balance on account online, to save having to phone.

{"display":"Marnie","full_name":"Marnie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
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Positive experience

Savings • 19th March 2026

Always found my visits to Mansfield branch very welcoming. The staff are very helpful and knowledgeable. Always go above and beyond for their customers. Would... Always found my visits to Mansfield branch very welcoming. The staff are very helpful and knowledgeable. Always go above and beyond for their customers. Would always recommend this branch and the staff that work there. It is always a very positive experience. Read more Read less

{"display":"Sandra Ryl","full_name":"Sandra Ryl","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Very professional & friendly.

    Very professional & friendly. Nothing to much trouble.

    {"display":"Stephen H","full_name":"Stephen H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Stephen H 17th March 2026
  • 5/5

    Absolutely spot on

    Absolutely brilliant and very informative and responsive customer service.

    {"display":"Andy J","full_name":"Andy J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Andy J 13th March 2026
  • 4/5

    We used Mansfield to get a specialist Mortgage.

    We used Mansfield to get a specialist Mortgage. It is highly recommended that an app or at least an online portal is considered - not... We used Mansfield to get a specialist Mortgage. It is highly recommended that an app or at least an online portal is considered - not having this worsens customer service/accessibility. Read more Read less

    {"display":"Christian T","full_name":"Christian T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Christian T 10th March 2026
  • 5/5

    Mansfields makes complex mortgage needs ...SIMPLE!

    From the point of interactions with Mansfield with and through my broker, it has been very thorough and absolutely cooperative. The services team and underwriting... From the point of interactions with Mansfield with and through my broker, it has been very thorough and absolutely cooperative. The services team and underwriting team were understandingly reasonable and truly understood circumstances. Read more Read less

    {"display":"Mike K","full_name":"Mike K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mike K 10th March 2026
  • 5/5

    Competitive rates

    Competitive rates from a reliable and friendly society

    {"display":"Julie B","full_name":"Julie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Julie B 9th March 2026
  • 5/5

    I posted off my isa renewal and it was back within 1...

    I posted off my isa renewal and it was back within 14 days.

    {"display":"Theresa buckley","full_name":"Theresa buckley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Theresa buckley 8th March 2026
  • 4/5

    Could be better

    All was going well but when I went to collect the new passbook / certificate from the branch, I was informed that it had been... All was going well but when I went to collect the new passbook / certificate from the branch, I was informed that it had been posted to me. I had requested that it be held back and I understand from the person who served me at the counter, that she had indeed added a note to the application that it should not be posted. The issue is that the day after I went to the branch to collect the item, I was going away on holiday and I won't be back home for another two weeks or so. At home, I have an external postbox, which is not waterproof. If it rains a lot during the period I am away, whatever you send may well get very wet indeed. Read more Read less

    {"display":"Edward L","full_name":"Edward L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Edward L 7th March 2026
  • 5/5

    The Mansfield Building Society

    The Mansfield Building Society set up a Trust fund for me when no other financial institution wanted to do it.Lucinder Anderson went the extra mile... The Mansfield Building Society set up a Trust fund for me when no other financial institution wanted to do it.Lucinder Anderson went the extra mile to get it done her customer service was exemplary Read more Read less

    {"display":"Philip Edge","full_name":"Philip Edge","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Philip Edge 6th March 2026
  • 5/5

    Good interest rates - competitive

    Good interest rates - competitive

    {"display":"Hazel C","full_name":"Hazel C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hazel C 5th March 2026

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