Staff helpful and efficient. Application pack provided promptly. Competitive interest rate offered on regular savings.

Always polite and courteous no hard selling

Very helpful staff. Resolved my queries well. My only reason for not giving 5 stars was, at times, not able to reach the nominated adviser... Very helpful staff. Resolved my queries well. My only reason for not giving 5 stars was, at times, not able to reach the nominated adviser in the Trust Department. Staff on the main business number, did not seem fully trained in Trust account issues. They were equally helpful, but just had to pass messages on. It would have been very helpful at the time, if there had been other staff to deputise during absences or holidays. Read more Read less

We were advised about suitable products in store and the assistant was very professional and friendly.

Always a good experience with kind attentative staff

Our home was valued independently at £1.3 million and the mortgage we wished to arrange is just 13% of this. You insisted that we arranged... Our home was valued independently at £1.3 million and the mortgage we wished to arrange is just 13% of this. You insisted that we arranged legal advice, we were advised this was because we were at retirement age. We duly did so using our family solicitor, but you rejected this and we were forced to incur costs of £360 because you would only accept evidence of legal advice from the actual solicitors arranging the conveyance (Gorvins). It is unclear to us why this was necessary, we suspect it was a result of overly pedantic rules, and we incurred unnecessary costs for a simplistic question and answer question that we are fully able to understand. Our view is that the cost was unnecessary, incurred by overly pedantic rules that did nothing to enhance your level of assurance. We believe it would be appropriate for you to recognise this and refund the extra fees, and ask that you do so. Read more Read less

A very Helpful and pleasant experience Olivia patently helped me through the whole process

Gemma was very knowledgeable , helpful and polite.

Quick and efficient service. Clear and easy instructions