Very responsive assistance when phoning

was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for... was told you couldn't deal with me because I went through a broker. systems are so outdated I had to send a "wet signature" for a direct debit - this was what people did in 1980, but the world has moved on Read more Read less

Opened a My Milestone Saver account. Has to post off application but it was processed quickly and without issue.

Easy to contact by phone and branch. Competitive interest rates and loyalty products

Staff I spoke to were helpful, friendly and professional, offering good advice.

Excellent service but with regard to withdrawals which can only be made by cheque then I think it is important to ensure that cheques are... Excellent service but with regard to withdrawals which can only be made by cheque then I think it is important to ensure that cheques are kept below £5,000 to allow people to pay them in via app which has amount limits, so possibly two cheques should be allowed where necessary. Read more Read less

The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and... The mortgage was set up through a mortgage advisor and didn't really have much to do with the customer service section. The annual statements and portal access helped us manage the account. Read more Read less

Excellent. Good service and lovely customer support.

The staff member was very professional, polite and addressed our questions without being overly enthusiastic. She was able to explain and guide us to the... The staff member was very professional, polite and addressed our questions without being overly enthusiastic. She was able to explain and guide us to the investment plan we had been looking for and our final decision was in fact, on her advice that was definitely the best option. Read more Read less