My experience has been mixed. The staff and customer service are good, however, the approach to new build mortgages are expensive - really high interest... My experience has been mixed. The staff and customer service are good, however, the approach to new build mortgages are expensive - really high interest rates, fees are incredibly high (I paid £400 for each visit by valuer - my neighbour paid £150 per visit). The interest rate meant that the build was at risk due to monthly repayments skyrocketing. We completed the mortgage through Buildloan, who also load on additional fees and add nothing to the process. Read more Read less

The process took a little longer than was communicated. However, we were very happy with our overall experience

Call Centre experience was very good. Knowledgeable representatives who solved my account query quickly

Good efficient service. Quick response to enquiries.

All staff that I have had the pleasure of speaking to have been wonderful. I have just stair cased to buying 100% of my property... All staff that I have had the pleasure of speaking to have been wonderful. I have just stair cased to buying 100% of my property (shared ownership) the process of completing was a long frustrating process to say the least. all staff that helped me with advice were fantastic. My mortgage plan had run out so had to pay extra each month. Each month one of your staff called to update me on addition costs so that I could budget. They were very understanding of my situation and helped me understand that Mansfield would always support until the house had completed. My questions were always answered and emails replied to promptly. thank you big shout out to Ashley Poole Read more Read less

We are new members to Mansfield BS, both my husband and my self. At the end of December 2024, both requested Mansfield BS to accept... We are new members to Mansfield BS, both my husband and my self. At the end of December 2024, both requested Mansfield BS to accept funds transfers from maturing accounts, in alternative BS. The decision was based primarily, due to current excellent interest rate, as listed in best ISA ads. re. Double Access Cash ISA (1st Issue). However since experiencing funds transfer dealings with Mansfield BS The Society has not only exhibited professional business excellence but personal and friendly customer help and respect, with attention to both telephone and written A Member communicative detail. Well done Mansfield Building Society. Read more Read less

Opened an ISA and regular saver -- pleased with both

A lot of negotiation with MBS was via my broker. However, when assistance or information was sought from MBS - either by myself directly, or... A lot of negotiation with MBS was via my broker. However, when assistance or information was sought from MBS - either by myself directly, or through my broker, the response from MBS was prompt and professional. I felt trust and confidence in having MBS as my lender and greatly appreciated the fact that it could find a product to fit my needs when many of its competitors couldn't. Read more Read less

i have been satisfied with my savings experience with the mansfield. i have been with them for many years