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Mansfield Building Society reviews

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Rated Excellent 4.62/5

Mansfield Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 1,494 product reviews

Average score of 4.62/5
5 star
75%
4 star
16%
3 star
5%
2 star
2%
1 star
2%
Reviews for Mansfield Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Being retired is nice to know that Mansfield Buildin...

Being retired is nice to know that Mansfield Building Society do not rule us oldies out when seeking a mortgage.

{"display":"June w","full_name":"June w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
June w 4th December 2025

Latest negative rating

2/5

poor communication-long wait on 16 th October 2025 .

My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the... My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any confirmation that my pass book and form had been received.Then last Tuesday I had an email from MBS thanking me for reinvesting and asking How did we do?. At this point I had received no comms, no passbook and no cheque. On Friday 7th November I decided to visit the Mansfield branch. I was told that a cheque had been posted to me on 4th , and a suggestion was made that I wait till the following Monday , as it might come then. (Which it did). So in summary I’m disappointed with communication-and I think I should have had my cheque straight after the maturity date not today the 10th november Read more Read less

{"display":"LS","full_name":"LS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
LS 10th November 2025

About Mansfield Building Society

Mansfield Building Society is a modern independent building society - a haven for thousands of savers and a versatile lender for those looking to purchase or remortgage their homes or investment properties. These reviews are given directly by current and former members. Read and write reviews to help increase trust and transparency in Financial Services.

Mansfield Building Society at a glance

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Reviews for Mansfield Building Society

Showing 11 of 1494 company reviews Last reviewed within 7 days

When doing the debt consolidation within the mortgag...

Mortgages 4th December 2025

When doing the debt consolidation within the mortgage it is a real pain having to provide updated statements on a regular basis until completion. There... When doing the debt consolidation within the mortgage it is a real pain having to provide updated statements on a regular basis until completion. There is clearly a trust issue with the society and its customers. I just cannot understand the necessary requirements for the society to settle these directly? Probably a minority of customers not doing the right thing and the majority of customers being affected by it. The society really needs to review this policy. Read more Read less

Rated Average 3/5
Read more product reviews

Being retired is nice to know that Mansfield Buildin...

Mortgages 4th December 2025

Being retired is nice to know that Mansfield Building Society do not rule us oldies out when seeking a mortgage.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    In branch service review

    Good options, multiple branches andhelpful staff.

    Savings
    Verified source 28th November 2025
  • 4/5

    Just renewed for the 2nd time.

    Just renewed for the 2nd time. Terms agreeable so did not feel the need to look elsewhere. The admin was very slick and efficient.

    {"display":"Robert Simpson ","full_name":"Robert Simpson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Robert Simpson 28th November 2025
  • 4/5

    Haven’t had any issues with Mansfield.

    Haven’t had any issues with Mansfield. The one thing I really like about them is they answer the phone pretty quickly and it’s always someone... Haven’t had any issues with Mansfield. The one thing I really like about them is they answer the phone pretty quickly and it’s always someone who can speak good English and understand good Scottish. Ideally I’d like to be paying a bit less every month but who wouldn’t? Read more Read less

    {"display":"Alan L","full_name":"Alan L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Alan L 28th November 2025
  • 5/5

    In branch service review

    Local, Cheerful, polite staff. Highly recommendable.

    Savings
    Verified source 27th November 2025
  • 5/5

    In branch service review

    Friendly, Efficient and easy to talk to.

    Savings
    Verified source 27th November 2025
  • 5/5

    In branch service review

    Can talk to people who want to help and with the human touch.

    Savings
    Verified source 27th November 2025
  • 5/5

    In branch service review

    Happy faces, Laura helped me sort my finances, took her time. Thank you so much.

    Savings
    Verified source 26th November 2025
  • 5/5

    In branch service review

    Laura both was super helpful and very patient went though all the products available.

    Savings
    Verified source 26th November 2025
  • 5/5

    In branch service review

    Helpful , knowledgeable staff, who explain your financial options well.

    Savings
    Verified source 26th November 2025

    Products from Mansfield Building Society

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