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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.61 (1314 reviews)

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4.64

Based on 1,314 reviews, last reviewed 23rd Jan 2026

264% increase in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Excellent Smaller Building Society Personal service, very good rates, very friendly and efficient, thoroughly recommend. Reviewed on: 23rd January 2026

Latest lowest rating:

1

Would not invest with them again. Lack of transparency. They accepted electronic transfers in but did not allow electronic transfers out. Very inconvenient. When they moved my account ... Read more Reviewed on: 21st January 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1314)

Antiquated systems and processes.

Branch based accounts require filling out a lengthy paper form with information they already have if you're an existing member. They then say they'll aim to process within 3 working days! They have online but will your new account appear there as soon as created? No, you have to wait for Royal Mail to get a letter to you before you finally have an account number to deposit. You then have to manually apply to have it visible online. Withdrawing not easy either. Online for branch account? No, either post or in person. Free electronic payment? No, bad old paper cheque or a small amount of cash. Reviewed on: 23rd January 2026

Excellent Smaller Building Society

Personal service, very good rates, very friendly and efficient, thoroughly recommend. Reviewed on: 23rd January 2026

Visit to Mansfield branch

When I visited the branch in Mansfield the person who dealt with my transaction was very kind, efficient and professional. Reviewed on: 22nd January 2026

Would not invest with them again.

Lack of transparency. They accepted electronic transfers in but did not allow electronic transfers out. Very inconvenient. When they moved my account after the fixed interest period I did not receive a statement from them and when I telephoned to ask how much interest I had earned I was given the wrong amount which was very concerning and confusing. Even when I closed my account I didn't receive a proper statement just a letter stating the amount sent to my new provider. Very poor communication and service. Reviewed on: 21st January 2026

Reply from Mansfield Building Society Thank you for taking the time to leave your feedback. We're sorry that you felt that way about our service. We always aim to be clear in our Terms and Conditions, so we'll take your feedback onboard and look to make improvements in the future. Response date: 22nd January 2026

Incredibly friendly, helpful staff.

Very friendly staff who take the time to explain anything you may need to know, even when you know that they are really busy. Reviewed on: 21st January 2026

Good account, but needed 30 days notice of withdrawals

I needed to withdraw some money for works at my house, but had forgotten the account needed 30 days notice for withdrawals. As I also have an easy access account I chose to close the notice account. Reviewed on: 21st January 2026

Very good service

As trustees we opened a trust account with MBS. Guided well throughout the process. Tony who dealt with it was always at the end of the phone to assist and answer any questions. Reviewed on: 20th January 2026

staff members

The 2 members of staff that dealt with me whilst opening my new accounts were very helpful and professional with the way they conducted themselves and made my experience very pleasurable Reviewed on: 20th January 2026

serviceinfo

they make you welcome and keep you informed Reviewed on: 20th January 2026

A serious design fault with comparison sites...

There is a serious design fault with comparison sites where the consumer is encouraged to leave feedback shortly after buying a product or a service. It’s impossible for them to comment on long term durability or quality which is important. Inevitably, leaving a one, two or three star rating is then the consumers only option unless they choose to give no star rating at all. Otherwise the star rating is misleading. This situation is very unsatisfactory. Reviewed on: 20th January 2026

Reply from Mansfield Building Society Thank you for taking the time to leave a review. We ask customers for feedback at both account opening and closure as these tend to be key moments where customers interact most with our service, helping us gather meaningful insights to improve. As you’ve noted, leaving a review is entirely optional and simply an invitation rather than a requirement. We hope your account continues to meet your needs and that, over time, you’ll have positive experiences you may wish to share to help others considering a new savings provider. In the meantime, a member of our team will be in touch to see if there’s anything we can do to support you. Response date: 21st January 2026

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