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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.74 (1612 reviews)

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4.74

Based on 1,612 reviews, last reviewed 23rd Jun 2026

37% decrease in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

77%

15%

Latest highest rating:

5

Very easy process. Very easy process. Clear communications from all staff, both written and verbal, and excellent product. Reviewed on: 22nd June 2026

Verified source

Latest lowest rating:

1

Moved to NATIONWIDE 4.6% You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

Verified source

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About this product

Mansfield Building Society have been offering savings accounts for over 150 years.

Accounts can be opened through the branch network, by post or online. Some accounts have a minimum deposit amount required to open them, with others you’ll need to deposit a minimum amount each month.

Mansfield Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

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Mansfield Building Society Savings reviews (1612)

Moved to NATIONWIDE 4.6%

You're very good at accepting money but don't like giving it back. Reviewed on: 23rd June 2026

Reply from Mansfield Building Society Thank you for taking the time to share your feedback. I’m sorry to hear that withdrawing your funds felt difficult — that’s not the experience we want for anyone. We aim to make every interaction smooth and straightforward, and it’s clear we fell short for you on this occasion. If there’s anything still outstanding or if you’d like to discuss your situation in more detail, please give us a call on 01623 676350 and we’ll be happy to help. Response date: 24th June 2026

Nationwide 4.6%

Putting money in is easy, getting it out a nightmare. Reviewed on: 23rd June 2026

OLD money ISA rules.

When I misunderstood about ISA'S and went into move the money to a higher paying non ISA account the building society told me as it was old money I could move it into another higher interest ISA account without it affecting opening a new money ISA. Therefore I was quids in and happy. Reviewed on: 22nd June 2026

Very easy process.

Very easy process. Clear communications from all staff, both written and verbal, and excellent product. Reviewed on: 22nd June 2026

As always, a friendly welcome and excellent Customer...

As always, a friendly welcome and excellent Customer Service. Don't change a thing, you've got it 100% Spot On .... Thank You Reviewed on: 22nd June 2026

I met with the brilliant front of house staff and th...

I met with the brilliant front of house staff and then Lucinda in Mansfield and it’s far and away the best service I received in a bank for many years Reviewed on: 17th June 2026

Happy customer

Staff always polite and friendly and very helpful in dealing with queries. The only thing I would suggest is that they send out information to remind customers that their account is nearing maturity as not all people remember details of their accounts. I for instance forgot that interest for my ISA gets paid in April Reviewed on: 17th June 2026

I just find you are regular dealing with so many dif...

I just find you are regular dealing with so many different people in Chesterfield branch it seems they are short stafc reg Reviewed on: 16th June 2026

Reply from Mansfield Building Society Thank you for your feedback. We understand why it might feel that way, but rest assured that seeing different colleagues doesn’t mean we are short staffed. We regularly move colleagues between areas to suit business needs and to make sure we’re supporting customers where demand is highest. All our colleagues are fully trained, so even if you see different team members in our Chesterfield branch from time to time, you’ll still have a smooth journey with us. We’re sorry if it came across differently during your visit, and we appreciate you taking the time to share your thoughts. If there’s anything more you’d like to discuss, please contact us directly on 01623 676350. Response date: 18th June 2026

Exactly what I wanted, local office, helpful staff,...

Exactly what I wanted, local office, helpful staff, pass book, very efficient, face to face in branch Reviewed on: 16th June 2026

Good society

Decent products, fast turnaround with savings account. Would have preferred the option to have the payment made into bank account rather than posting a cheque Reviewed on: 16th June 2026

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