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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1092 reviews)

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4.61

Based on 1,092 reviews, last reviewed 14th Nov 2025

41% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Excelent personalised service. Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be... Read more Reviewed on: 14th November 2025

Latest lowest rating:

2

poor communication-long wait on 16 th October 2025 . My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any con... Read more Reviewed on: 10th November 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1092)

Excelent personalised service.

Excelent personalised service. I rang with an urgent question about setting up a trust account and was called back promptly. It was great to then be able to contact Tony Harrison directly with my queries. He was very responsive and helpful - due to waiting for confirmation of a house completion date i could only give him short notice to set up the account. I really liked the very human service. Reviewed on: 14th November 2025

Frustrating

I find it frustrating that when I want to open a new account as I just have I have to hand in the application form and then wait till I get confirmation through the post to actually fund it causing me to have to return to branch. Reviewed on: 12th November 2025

renewed an ISA

renewed an ISA that was coming to the end of its term, we asked about putting more money into it and were told that the new ISA was expiring soon and we would only have a few days, looking at your products we could have put the money into a newer product that would have longer to add to it (and it appears to pay the same rate), we were not told this Reviewed on: 12th November 2025

Good customer support.

The customer service were very understanding, friendly and professional, made me feel at ease. Reviewed on: 11th November 2025

Staff really welcoming and helpful

Staff really welcoming and helpful Reviewed on: 11th November 2025

Staff all very helpful.

Staff all very helpful. Would be nice if you offered accounts that gave provisions for interest to paid as a monthly income. Reviewed on: 11th November 2025

ISA account

It was very easy and straightforward to open an ISA account with you Reviewed on: 11th November 2025

I am new and got some detailed help after my login w...

I am new and got some detailed help after my login wouldn't work Reviewed on: 11th November 2025

We came to reinvest and full paperwork out.

We came to reinvest and full paperwork out. Lovely staff and gave us all the info we needed Reviewed on: 11th November 2025

poor communication-long wait on 16 th October 2025 .

My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any confirmation that my pass book and form had been received.Then last Tuesday I had an email from MBS thanking me for reinvesting and asking How did we do?. At this point I had received no comms, no passbook and no cheque. On Friday 7th November I decided to visit the Mansfield branch. I was told that a cheque had been posted to me on 4th , and a suggestion was made that I wait till the following Monday , as it might come then. (Which it did). So in summary I’m disappointed with communication-and I think I should have had my cheque straight after the maturity date not today the 10th november Reviewed on: 10th November 2025

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