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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.61 (1382 reviews)

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4.65

Based on 1,382 reviews, last reviewed 16th Feb 2026

340% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

4

Prompt responses, friendly staff Prompt responses, friendly staff Reviewed on: 16th February 2026

Latest lowest rating:

1

Missing documents, documents with incorrect informat... Missing documents, documents with incorrect information, difficulty in getting through on phone, no facility to wait for a Mansfield B. Soc. employee ... Read more Reviewed on: 13th February 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Mansfield Building Society Savings reviews (1382)

All excellent

All excellent. Very easy process. Reviewed on: 13th February 2026

Missing documents, documents with incorrect informat...

Missing documents, documents with incorrect information, difficulty in getting through on phone, no facility to wait for a Mansfield B. Soc. employee to answer the phone, so I decided to close the account rather than make a partial withdrawal. Then to cap it all, and after giving the necessary 3 months’ notice they failed to close the account on the agreed date. Deeply unimpressive all round. Reviewed on: 13th February 2026

Reply from Mansfield Building Society Thank you for taking the time to leave your feedback. We're sorry that your experience didn't meet our usual standards. We've taken your feedback onboard and we welcome you to reach out to us directly if you'd like to discuss your experience further. Response date: 16th February 2026

Finance with a heart

Always welcoming and helpful staff. A good variety of accounts and interest rates. Reviewed on: 6th February 2026

great to have a branch with friendly helpful staff

great to have a branch with friendly helpful staff Reviewed on: 5th February 2026

Very disappointed.

The whole process of setting up a Trust account took almost 3 months although there were a couple of very small delays while documents/ID was sent/received but I felt I was doing so much chasing/emailing as replies were not received when I'd been told they would be. Person dealing with it had several intermittent days of annual leave but I wasn't told until after each event. I wasn't really kept in the picture at all. One reason for the delay was given as the "high volume of trust applications" but maybe they shouldn't accept more than they can cope with. One of the Trustees had to send original paperwork for ID/proof of address but these have not been returned. Reviewed on: 5th February 2026

Reply from Mansfield Building Society Thank you for taking the time to leave your feedback. We're sorry that you felt that way about our service. We'll attempt to contact you directly in the coming days to make sure there's nothing outstanding with us. Response date: 6th February 2026

My Milestone Saver

My Milestone Saver opened by post, would ideally prefer this to be available online. Reviewed on: 4th February 2026

An excellent building society

I have been a member for some years now and the customer has been excellent. Reviewed on: 4th February 2026

Sent application form and was opened within a few wo...

Sent application form and was opened within a few working days, was given an email to provide update on the application. Reviewed on: 3rd February 2026

Easy to deal with.

Easy to deal with. Gave reinvestment options, letter arrived in plenty of time. Was easy to understand options, very clear. Reviewed on: 3rd February 2026

Would definitely recommend the Sutton branch

Staff have always been lovely and really helpful, only closed my account because I wanted to put all my savings towards a new car. Would definitely use the Mansfield building society, Sutton-in-Ashfield branch. I set my little girl a lifetime ISA up there, so I'll continue to use this branch for her deposits. Reviewed on: 3rd February 2026

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