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RCI Bank: Fixed Term Savings Account reviews

Name: Fixed Term Savings Account
Rating: 4.49 (506 reviews)

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4.49

Based on 506 reviews, last reviewed 23rd Nov 2023

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

75%

15%

Latest highest rating:

5

Easy online access. Secure, higher than average rates. Reviewed on: 8th September 2023

Latest lowest rating:

1

Very poor service RCIs total inability to manage my maturity instructions leading up to and after my fixed bond maturing has left me out of pocket. I can’t have been le... Read more Reviewed on: 23rd November 2023

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About the Fixed Term Savings Account

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RCI Bank Fixed Term Savings Account reviews (506)

Very poor service

RCIs total inability to manage my maturity instructions leading up to and after my fixed bond maturing has left me out of pocket. I can’t have been let down repeatedly by customer services who have not completed there promises have not phoned back when promised and have not delivered my interest to my nominated bank account as requested. T have received no response from phone, email nor secure messaging. Feeling totally let down and concerned over the safety of my investment. Watch out. Reviewed on: 23rd November 2023

Worst Bank ever

No one is available for calls and emails. We lost our money as we tried to close our account and no one is available to help with enquiries and emails. I won't be recommending this bank to my friends and family. I don't think this bank is legit. Unfortunately we lost our money. Reviewed on: 16th November 2023

Ripped my off for my life savings

I invested £25 life savings, it matured. No interest on the amount, no sign of it arriving in my bank, totally ripped off. the worst is that the FSCS say that the RCI bank is NOT covered for compensation Reviewed on: 6th November 2023

Maturity Instructions and Interest Payment not clear

Having had a fixed rate 1 year bond with RCI Bank, I found that when this was nearing maturity the actual instructions not particularly helpful. The internet payment whilst stated as would be made on the date of maturity was not met. After 24 hours post maturity the payment had still not been paid as per account information. I contacted RCI Bank and was told that it could take anything up to 5 days. This information is NOT stated on my account under Interest Instructions. It should be considered particularly under the Consumer Duty that a statement be included on the section Interest Instruction what the actual timescales are. Consumer duty has been introduced to ensure customers are aware of key information. Reviewed on: 30th October 2023

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