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RCI Bank: Freedom Savings Account reviews

Name: Freedom Savings Account
Rating: 4.84 (7234 reviews)

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4.87

Based on 7,234 reviews, last reviewed 25th Jun 2025

62% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

11%

Latest highest rating:

5

...Exceptional Customer service I recently had to contact RCI Bank regarding a problem we had. We found the Customer service was second to none.. The gentleman who dealt with our p... Read more Reviewed on: 25th June 2025

Latest lowest rating:

1

Freedom Saver Easy Access till it isn’t I cannot stress this enough but if you value having access to your funds or good customer service forget RCI and go elsewhere! They are not an ONLINE... Read more Reviewed on: 24th June 2025

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RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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RCI Bank Freedom Savings Account reviews (7234)

...Exceptional Customer service

I recently had to contact RCI Bank regarding a problem we had. We found the Customer service was second to none.. The gentleman who dealt with our problem was helpful and courteous and was a credit to RCI Bank. He was very patient and could not do enough for us, He went well behind my expectation of Customer relations, keep up the good work. Reviewed on: 25th June 2025

Freedom Saver Easy Access till it isn’t

I cannot stress this enough but if you value having access to your funds or good customer service forget RCI and go elsewhere! They are not an ONLINE ONLY bank they insist on various correspondence being sent by snail mail! They don’t return phone calls, ‘Managers’ are always on another call. The complaints team don’t phone either they just stick a letter in the post saying they are looking into it. My account and funds have been frozen since Friday the 13th! The RCI Bank Story: With our strong roots and a simple, human approach to banking, we're making a difference. It's a story that demonstrates how our passion for innovating and helping people get on and enjoy life has been driving our business for nearly 100 years. This doesn’t describe the RCI BANK that I know! There is nothing SIMPLE about the approach they have taken with me and they certainly haven’t made my life ENJOYABLE. I cannot recommend RCI Bank, like many I sometimes switch current accounts to take advantage of switching offers and after changing my linked account with RCI using their requested method of sending the change of details by post, (weird given everything else is done online). They then send a code (again this comes by post) that needs to be input in order to complete the change of linked account. I input the code on Wednesday the 11th, I received email confirmation that my new linked account was ready to use only for them to freeze my account Friday, I went to access my money and the withdraw function had gone. I put it down to app issues but then received a letter on Saturday stating I needed to submit further confirmation that the new linked account they had already approved was mine?! Even though I had received the code they sent to my registered home address. Customer service cannot help and apparently ALL the Managers are on other calls. It is UNACCEPTABLE for an online-only bank to freeze my account and inform me via SNAIL MAIL. I have had no contact from the department that put the account on hold and no contact from the complaints department either, I registered a formal complaint on Saturday the 14th. Add this to the fact transfers in and out of their accounts take hours if not days when most other banks complete the same in minutes if not seconds and RCI Bank no longer looks like the best option for my money. 6 days in and account still frozen and still no meaningful contact from RCI. No contact from the department that put the hold on the account and no contact from complaints either. I will be complaining to the Ombudsman in due course as this is unacceptable. Think very carefully before investing with this company, yes the interest rates are competitive and if you are happy to fix your money then great but if you want easy access DO NOT rely on being able to withdraw your money when you want to and assume there will be radio silence from them if they put a hold on your account. 10 days in and my account is still frozen. The documents I submitted were rejected as they had my full name on the address page and referred to me with just my surname on the second page. Weird though how they have just paid away my interest to the current account they DON’T think is mine?! This whole debacle is unforgivable and RCI should be held accountable for the appalling way they treat their customers. If you appreciate open and responsive communication with your bank look elsewhere. Reviewed on: 24th June 2025

Easy to use website with competitive products.

Clear and easy to use website with competitive products. Freedom account offers flexibility for savers. Website contains plenty of help screens and links to customer services along with a Archie messaging system. Reviewed on: 13th June 2025

easy to understand website.

easy to understand website. Good choice of products. Excellent and regular communications Reviewed on: 13th June 2025

Acceptable

The freedom account is useful as you can get your money without notice . It is a shame that the rate has decreased a little . Reviewed on: 12th June 2025

Highly Recommended

I've had an account with RCI for five years and not once encountered a problem. The app is functional and reliable and interest rates are inline with their competitors. Reviewed on: 12th June 2025

RCI efficient in all areas of running an account

RCI have an easy to use online system, they are very prompt at sending notice of payments received and transferring payments from my account. Interest rates are very comparable to other finance companies Reviewed on: 12th June 2025

Never any issues.

Never any issues. Competitive rates Reviewed on: 12th June 2025

App is very easy to use.

App is very easy to use. The interest rate is in line with competitors Reviewed on: 12th June 2025

Used for a long time as excellent for rainy day money.

Used for a long time as excellent for rainy day money. Quick and easy deposit and withdraw methods Reviewed on: 12th June 2025

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