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RCI Bank Freedom Savings Account Reviews

Ratings based on 28 reviews Last review 2 months ago

RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an...

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RCI Bank savings reviews can help you to find out more about life at RCI Bank. How easy is it to contact RCI Bank? And how friendly are they? Our RCI Bank savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

5 13
4 3
3 4
2 2
1 6

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NOT RATED
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Your Freedom Savings Account Reviews (28)

21st August 2018

Efficient, Helpful, Safe.

I opened my first RCI Freedom Saver online in 2016 with a 1 year fixed rate. I switched that money into a 3 year fixed rate bond at the end of that year which was handles seamlessly. I transfer funds to and from my RCI accounts easily online with...

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I opened my first RCI Freedom Saver online in 2016 with a 1 year fixed rate. I switched that money into a 3 year fixed rate bond at the end of that year which was handles seamlessly. I transfer funds to and from my RCI accounts easily online with 100% accuracy.

I do not understand the multiple reviewers saying RCI is hard to access online, unless their issues lie between their keyboards and the floor. I have never once been unable to log in, never once had to change my password (because I can remember it, which always helps). If people have an issue with RCI following proper security protocols to set up an account, how would they react if they didn't do that and your money went astray?? And I have never contacted them by phone without receiving helpful, attentive and knowledgeable service. And no, I don't have a friend or family member who works there.

They're good. They're very good. The fixed rate savings rates now look a tad low after 2 interest rate tweaks but that's the risk you take. My bad, not RCI, 's.

Seriously, if you have ANY computer competence at all, ignore the naysayers and sign up.

21st August 2018

Clear information, reliable service

I opened my account in April 2018, easily, within minutes. Received SMS confirmation of receipt, within two hours of sending funds. Account statements are clear and user-friendly. Log-in procedure is fast and not absurdly complicated (unlike many...

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I opened my account in April 2018, easily, within minutes. Received SMS confirmation of receipt, within two hours of sending funds. Account statements are clear and user-friendly. Log-in procedure is fast and not absurdly complicated (unlike many banks). Service-desk was fine on the one occasion I used them. Have not yet withdrawn funds, but if it takes one day longer than Faster Payments, that is not a problem for me. My deposit is substantially above the guarantee limit, which shows that I trust RCI.

18th July 2018

With them 9 months now

POS: Never had a problem with logging in. I think having the 3 different questions for logging in makes it more secure, get a txt when they have received my funds, I don't have more than £90,000 ( todays exchange rate) so is prottected by FGDR, better ...

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POS: Never had a problem with logging in. I think having the 3 different questions for logging in makes it more secure, get a txt when they have received my funds, I don't have more than £90,000 ( todays exchange rate) so is prottected by FGDR, better interest than uk banks with there silly bonus percentage for a year.
CON: Not in faster payment so have to wait a bit for transfers so give it a 4 star

20th June 2018

A second review..

I first opened my account in Nov '15, and wrote my first review on here almost a year later in Oct...

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I first opened my account in Nov '15, and wrote my first review on here almost a year later in Oct '16.

Now - having read some of the more recent (and very poor) reviews - I would like to just confirm, for anyone who is interested, that my own experience remains extremely positive.

Back in Nov '15, I opened my account online quickly and simply, and without a glitch.
Since then, I have NEVER failed to log in successfully at the first attempt. And in addition, I have made both deposit and withdrawal transactions along the way, which (likewise) were processed quickly and simply at the first time of asking.

We're now in Jun '18, and I have never had to phone or email the bank about anything.

I do wonder at times whether some peoples' issues may actually be of their own making - without them realising this.

26th April 2018

Simple and straigtforward

I have had none of the log-in problems encountered by other customers on this site. Instead my online application went through extremely smoothly and quickly. I particularly like the confirmatory sms when funds are deposited. The interest rate for an...

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I have had none of the log-in problems encountered by other customers on this site. Instead my online application went through extremely smoothly and quickly. I particularly like the confirmatory sms when funds are deposited. The interest rate for an easy-access account is far better than any comparable UK bank.

3rd April 2018

Nightmare process to open an account - if you ever succeed

Opening the account seems to be a never ending story, with a very convoluted and not transparent process (need to send proof of address, multiple confusing emails, etc..) and no matter what happens you always end up with being locked out as the 30...

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Opening the account seems to be a never ending story, with a very convoluted and not transparent process (need to send proof of address, multiple confusing emails, etc..) and no matter what happens you always end up with being locked out as the 30 days from you application date (which is never known) always run out. Tried twice same results - now moving to an alternative provider. Advice, don't waste your time

10th March 2018

Good rate, but terrible login process

While paying the best instant access savings rate at the moment this comes at a price. Opening the account is very laborious and, as other reviewers have noted, you seem to get multiple emails requesting you send in ID documentation when you have...

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While paying the best instant access savings rate at the moment this comes at a price. Opening the account is very laborious and, as other reviewers have noted, you seem to get multiple emails requesting you send in ID documentation when you have already done so. Then suddenly, after quite a delay, the account is open. They also must have the worst login validation system ever developed by a bank. It simply does not remember your password. Glad to read that it is not just me that seems to have this problem. I’ve never experienced a system like it.

20th February 2018

Logging in

I logged in 22 January re a withdrawal. No problem. Then this weekend tried to log in to check my balance. A nightmare. It didn't recognise my password. I got a new temporary password. Upon logging in it now told me my User ID was incorrect! It's...

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I logged in 22 January re a withdrawal. No problem. Then this weekend tried to log in to check my balance. A nightmare. It didn't recognise my password. I got a new temporary password. Upon logging in it now told me my User ID was incorrect! It's sorted now after the weekend but I do wonder if I'm going to have this problem recurring in the future. I worked in banking all my life so it's not as if I was illiterate re this sort of thing. Lovely staff but the system could be easier.

5th February 2018

Very Poor, avoid if looking for a decent bank

opened account in December, sent proof of address, then don't hear anything for a month. Letter arrives asking for further proof of address. I sent further evidence which was accepted and was told to wait for account opening. Heard nothing for a...

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opened account in December, sent proof of address, then don't hear anything for a month. Letter arrives asking for further proof of address. I sent further evidence which was accepted and was told to wait for account opening. Heard nothing for a further 2 weeks, called them and they said because it had been over 30 days the application had been closed. Time wasters. No apology. Will not be opening an account.

4th December 2017

The Worse Bank

Based on my own experiences, RCI has the worse customer service. They provided me with false, inaccurate and misleading information. When I complained, they simply avoided the real issues, made cheap excuses and failed to respond to the specific...

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Based on my own experiences, RCI has the worse customer service. They provided me with false, inaccurate and misleading information. When I complained, they simply avoided the real issues, made cheap excuses and failed to respond to the specific issues and questions raised.

28th November 2017

Tries to make headlines.

Although they made a 0.10% increase before the BOE 0.25% rise, THEIR SILENCE HAS BEEN DEAFENING SINCE. The Coventry Building Society has announced a full 0.25% increase on its online saver account from 01 december 2017. Let's hear something from you...

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Although they made a 0.10% increase before the BOE 0.25% rise, THEIR SILENCE HAS BEEN DEAFENING SINCE. The Coventry Building Society has announced a full 0.25% increase on its online saver account from 01 december 2017. Let's hear something from you RCI, even if you tell your own advisers that the rate is under review!!!!!!

18th November 2017

Does what it says on the tin

On my way to being 80 years old and two years ago had no problem setting it up on the Internet and have never had a problem logging in. Have contacted them twice by phone and not only were they helpful, but also they were clearly from up Newcastle...

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On my way to being 80 years old and two years ago had no problem setting it up on the Internet and have never had a problem logging in. Have contacted them twice by phone and not only were they helpful, but also they were clearly from up Newcastle way and could understand my Midlands accent. Yes the rate has often gone down, but they quickly inform you if rates are moving upward.

28th July 2017

Does what is says on the tin! Simple savings

I don't have much to save so every little helps in terms of rates, ok so not going to set the world on fire but there are no bonus or teaser rates and everything is set up online - very simple and no complicated jargon!...

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I don't have much to save so every little helps in terms of rates, ok so not going to set the world on fire but there are no bonus or teaser rates and everything is set up online - very simple and no complicated jargon!
I am not very good with remembering my password so I have called to get help with this and not only was it quick to get through but the customer service is very genuine, never rushed and they speak to you like a human also based in the UK which is nice. Read the information when you set up your account and you can't go wrong! I have recommended to many as it simple savings- exactly what is says on the tin.

28th July 2017

Fantastic Bank

I don't know the issues others have experienced. ID, Password, memorable data and you're in. Never had a problem, account set up was easy, called to ask a few questions and customer service was in UK (rare these days) They seem to change their rate...

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I don't know the issues others have experienced. ID, Password, memorable data and you're in. Never had a problem, account set up was easy, called to ask a few questions and customer service was in UK (rare these days) They seem to change their rate for everyone, just increased mine to match offering to new customers (even rarer these days) Keep up the good work RCI

10th June 2017

Very hard to access online

We have to change passwords every time we access as the system cannot recognise the last password we used; very time consuming. Interest rates are low so why bother with a bank who's IT is so inefficient?

10th June 2017

Very hard to access online

We have to change passwords every time we access as the system cannot recognise the last password we used; very time consuming. Interest rates are low so why bother with a bank who's IT is so inefficient?

20th May 2017

Highly inefficient

They took 30 days to open my account, then sent me an email that I must transfer money to the account within 30 days after applying to open it (i.e. on the very day the email was sent), but they never sent me my online login details. 10 days later I...

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They took 30 days to open my account, then sent me an email that I must transfer money to the account within 30 days after applying to open it (i.e. on the very day the email was sent), but they never sent me my online login details. 10 days later I received a letter with the same content as that email. I immediately called them, asking when I will receive my login details. They said they closed my account because I didn't use it and they will not re-open it but I shall apply again for a new account. NO THANK YOU. Don't waste your time with this bank!

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