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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.65 (475 reviews)

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4.65

Based on 475 reviews, last reviewed 25th Jul 2026

197% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

10%

Latest highest rating:

5

I found it easy to use, and explained easily I found it easy to use, and everything was explained easily and clearly. One note is the postcode checker was unable to determine that my address was ... Read more Reviewed on: 25th July 2026

Latest lowest rating:

2

A very clunky website A very clunky website that needed the form to be filled in several times with exactly the same imformation before accepting it Reviewed on: 27th April 2026

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (475)

I found it easy to use, and explained easily

I found it easy to use, and everything was explained easily and clearly. One note is the postcode checker was unable to determine that my address was in Wiltshire (new build) - so likely needs newer ONS data Reviewed on: 25th July 2026

Reply from Great Western Credit Union Hi Stevie, Thank you for your lovely review. We're delighted to hear you found the savings application easy to use and that everything was explained clearly. It sounds like the postcode issue was soon sorted, allowing you to complete your application easily. Thanks again for choosing to save with us! Sepi Response date: 25th July 2026

Easyto apply fast i didn'thad problems

Easyto apply fast i didn'thad problems Reviewed on: 23rd July 2026

Reply from Great Western Credit Union Hi Carina, Thank you for your review. We're so pleased to hear your loan application was quick, easy and hassle-free. That's exactly the experience we hope every member has. Thank you for choosing GWCU, and take care. Best wishes, Sepi Response date: 25th July 2026

Easy great to use

Easy great to use fast to set up easy to follow Reviewed on: 22nd July 2026

Reply from Great Western Credit Union Hi Judith, Sounds like everything went nice and smoothly for you, which is exactly what we hope for. It's great to know getting set up was quick and easy. We really appreciate you sharing your experience and thank you very much for that. Best wishes, Sepi Response date: 25th July 2026

Was ok could be better.

Was ok could be better. The fact you have to write a review like this is a bit much Reviewed on: 21st July 2026

Reply from Great Western Credit Union Hi Dante, Thank you for your honest review. We always welcome feedback as it help us improve. If you're happy to tell us a little more about experience, we'd really appreciate the chance to understand what we could have done better. Our telephone number is 0117 924 7309 and phone lines are available Monday to Friday, 10am to 2PM. Thank you again for choosing GWCU. Best wishes, Sepi Response date: 26th July 2026

Easy to complete application, informative and helpful

Easy to complete application, informative and helpful Reviewed on: 17th July 2026

Reply from Great Western Credit Union Hi TH, It's great to hear that opening your savings account was straightforward. We're really glad you felt well informed and supported along the way. Making it easy to start saving is important to us so thank you for choosing to save GWCU. Best wishes, Sepi Response date: 26th July 2026

Means to an end

Great way to support those needing cheap loans. Reviewed on: 15th July 2026

Reply from Great Western Credit Union Thanks for your feedback Robert, it is very much appreciated. Colin McDougall, Head of Strategic Delivery.. Response date: 27th July 2026

Best way to save!

I’ve had a saving account over 20 years (empty atm lol) which has helped me so many times over the years, in different directions. Easy to set simple to many and a fantastic way to save!! Reviewed on: 14th July 2026

Reply from Great Western Credit Union Thanks Paula, your support for the last 20 years is very much appreciated. Colin McDougall, Head of Strategic Delivery Response date: 22nd July 2026

Access to my savings is straightforward.

Access to my savings account is straightforward using the Web site. When I struggled to set up my access initially, the staff were very helpful. Products offer competitive rates and support local people. Reviewed on: 14th July 2026

Reply from Great Western Credit Union Thanks Adam, I am glad that we were there for you when needed and your feedback is very much appreciated. Colin McDougall, Head of Strategic Delivery Response date: 22nd July 2026

Savings that stay in the local economy

Excellent customer service and I'm thrilled my savings are kept in the local economy Reviewed on: 13th July 2026

Reply from Great Western Credit Union Thanks BP, your feedback and your savings are very much appreciated. Without people like you, we would not be able to provide the support to the community that we do. Colin McDougall, Head of Strategic Delivery Response date: 22nd July 2026

Great service really helpful and friendly

Great service really helpful and friendly Reviewed on: 13th July 2026

Reply from Great Western Credit Union Thanks for your feedback Jodie, it is very much appreciated. Colin McDougall, Head of Strategic Delivery.. Response date: 27th July 2026

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