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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.78 (274 reviews)

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4.66

Based on 274 reviews, last reviewed 28th Aug 2025

77% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

10%

2 star

Latest highest rating:

4

Good experience and excellent services Good experience and excellent services Reviewed on: 28th August 2025

Latest lowest rating:

1

No receipts for money paid in Did not receive receipts for money paid in when it was local, apparently only 1/10th was paid in, have not been able to pay in since it moved, have a ... Read more Reviewed on: 28th August 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (274)

No receipts for money paid in

Did not receive receipts for money paid in when it was local, apparently only 1/10th was paid in, have not been able to pay in since it moved, have a pile of cash waiting to be paid in. Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi N T, Thanks for taking the time to leave a review. We’re really sorry to hear about the difficulties you’ve had with payments. We’d love the chance to look into this and help get things sorted. Please do get in touch with us so we can understand what’s happened and find the best way to support you. You can call us on 0117 924 7309 between 10am and 2pm, Monday to Friday, or email us anytime at [email protected] and we’ll aim to respond between 9am and 4pm, Monday to Friday. We’re here to help. Best wishes, Emily Response date: 29th August 2025

Good experience and excellent services

Good experience and excellent services Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi Nonkululeko Thank you for your kind words! We're delighted to hear that the process with GWCU has been as good as it has. Best wishes Robin Response date: 2nd September 2025

The Easy to navigate and apply

The process of applying for products and services is really easy, simple and straight forward. Reviewed on: 28th August 2025

Reply from Great Western Credit Union Hi Chris Thank you for sharing your experience with GWCU! We're delighted to see that you have found our services accessible and uncomplicated. If you need any help in the future, please get in touch! Warm regards Robin Response date: 2nd September 2025

only just starting or sign up with the union.

only just starting or sign up with the union. Reviewed on: 22nd August 2025

Very impressed with the quality and prompt response...

Very impressed with the quality and prompt response to any questions or queries excellent service Reviewed on: 31st July 2025

Reply from Great Western Credit Union Hi Pete We are very grateful for your response! It's great to hear that our service was efficient and accurate, something we always aim for at GWCU! If you have any more questions, please get in touch. Many thanks Robin Response date: 14th August 2025

Good to know that my savings are being put to good u...

Good to know that my savings are being put to good use in the community. Reviewed on: 11th July 2025

Reply from Great Western Credit Union Hi Dave Thank you for your review! We strive to serve our community as much as possible, so it is great to see members like you with a like-minded approach. Thanks again for your continued support and if you need any support in the future please don't hesitate to get in touch! Regards Robin Response date: 11th August 2025

I started saving with a credit union over 20 years ago.

I started saving with a credit union over 20 years ago. In those days I took my money to a meeting room to pay in weekly. I started when I became a lone parent and had very little income other than benefits. They helped me to start saving even though I had very little disposable income. It helped me to buy presents, with Christmas and also with some unexpected bills. They have been my longest saving partner. Reviewed on: 11th July 2025

Reply from Great Western Credit Union Hi Jules We're so thankful for your kind words and for being a faithful member of GWCU for so many years. It's great to hear your credit union story, and that it has helped you on your 20-year saving journey. We always want to be there where people need us most, so when unexpected bills or holidays come up, we are so glad we could help. Thank you for supporting GWCU - if there's anything we can do for you in the future please, don't hesitate to get in touch! Warm regards Robin Response date: 11th August 2025

Great Western Credit Union - Trustworthy.

We have been regular savers with GWCU over many years and have always been able to have good contact with them and also when we have had to withdraw funds this has been an easy and efficient process. Would definitely recommend GWCU to potential savers/lenders. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Susan Thanks for your review and for your continued trust and loyalty over the years! We're glad to provide you with a reliable service, and that we always help you when we're needed. Thanks again for you recommendation - we look forward to hearing from you again! Best wishes Robin Response date: 7th August 2025

Never had a issue with credit union

Never had a issue with credit union Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Troyano Thanks for sharing you review with GWCU! We appreciate your endorsement, and look forward to serving you in the future. Regards Robin Response date: 6th August 2025

Do as I do: Save with GWCU

As a Saver and former volunteer with them, I am impressed by the dedication that they have to helping their customers. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Peter We really appreciate you sharing your experience with GWCU! As you may know, we strive to give our members the best experience possible, so it is great to see this reflected in your feedback. Thanks for your continued support and if you need any assistance in the future please don't hesitate to get in touch! Best wishes Robin Response date: 6th August 2025

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