Write a review

Go to business site

Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.78 (287 reviews)

View other Great Western Credit Union products

4.65

Based on 287 reviews, last reviewed 13th Nov 2025

72% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

86%

10%

2 star

Latest highest rating:

5

Shocked to find a GWCU loan was dearer than Barclays. Shocked to find a GWCU loan was dearer than Barclays. Reviewed on: 13th November 2025

Latest lowest rating:

1

No receipts for money paid in Did not receive receipts for money paid in when it was local, apparently only 1/10th was paid in, have not been able to pay in since it moved, have a ... Read more Reviewed on: 28th August 2025

Visit provider site Read all reviews Write a review

About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Review Great Western Credit Union: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Great Western Credit Union Savings reviews (287)

Great Western Credit Union - Trustworthy.

We have been regular savers with GWCU over many years and have always been able to have good contact with them and also when we have had to withdraw funds this has been an easy and efficient process. Would definitely recommend GWCU to potential savers/lenders. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Susan Thanks for your review and for your continued trust and loyalty over the years! We're glad to provide you with a reliable service, and that we always help you when we're needed. Thanks again for you recommendation - we look forward to hearing from you again! Best wishes Robin Response date: 7th August 2025

Never had a issue with credit union

Never had a issue with credit union Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Troyano Thanks for sharing you review with GWCU! We appreciate your endorsement, and look forward to serving you in the future. Regards Robin Response date: 6th August 2025

Do as I do: Save with GWCU

As a Saver and former volunteer with them, I am impressed by the dedication that they have to helping their customers. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Peter We really appreciate you sharing your experience with GWCU! As you may know, we strive to give our members the best experience possible, so it is great to see this reflected in your feedback. Thanks for your continued support and if you need any assistance in the future please don't hesitate to get in touch! Best wishes Robin Response date: 6th August 2025

Credit Union fairness

Credit Union provides a fair and Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Ann Thanks for the 5-star review! Best wishes Robin Response date: 31st July 2025

Always easy to deal with GWCU - prompt and efficient...

Always easy to deal with GWCU - prompt and efficient service. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Caroline We really appreciate you review! We pride ourselves on our service to our members, so it's great to know that we are always performing at the highest standard in that regard. We hope we can continue to help going forward! Many thanks Robin Response date: 31st July 2025

Reliability

Great Western have been very reliable in holding my money and promptly paying it to me when a withdrawal is needed Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi David We really value such positive feedback! To know that we have been such a steadying influence in your savings is fantastic, and that any withdrawals you have made have been swift and easy. Let us know if you need anything else - we would be happy to help! Regards Robin Response date: 29th July 2025

Great way to keep investments in the region

Everyone I've spoken to either in person, online or on the phone has been incredibly helpful and clearly has the regions best interests at heart. It's great to know my investment is working to support people in my neighbourhood and not going to greenwashing or pinkwashing banks and lenders. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi BP Thank you for taking the time to leave a response! We're delighted to hear that you have felt supported and that our service has been to a high standard. It's also great to know that you place such importance in the social value of your investment, and that we provide a good alternative to high street banks. Thanks again for being a member and continuing to support GWCU! Best wishes Robin Response date: 29th July 2025

Friendly, empathetic and caring.

Friendly, empathetic and caring. Explains well and are always helpful. Reviewed on: 7th July 2025

Reply from Great Western Credit Union Hi Aitch We are so grateful for your kind words. What you describe in your review is essential to our core values as a credit union. We always aim to put our best foot forward for our members, so it's pleasing to hear that GWCU has been of such great assistance. If you ever need anything else, don't hesitate to get in contact! Best wishes Robin Response date: 29th July 2025

Very good experience overall!

Very good experience overall. I opened a savings account through a work incentive and set up a direct debit for £25, which I’ve continued without needing to think about it—an easy and hassle-free way to build up savings until I decide what to use it for. Customer service has consistently been friendly and helpful, making the experience feel personal and supportive. I gave a good rating rather than excellent due to a recent mix-up involving my direct debit, but to their credit, the issue was acknowledged and resolved immediately. Great work everyone! Reviewed on: 4th July 2025

Reply from Great Western Credit Union Hi Nick Thanks you for such kind and detailed feedback! We're really pleased to hear that the savings setup has been a convenient way for you to build towards future goals. It's also great to know that our team has made your experience feel welcoming and supportive. Your understanding and continued support mean a great deal to us! Regards Robin Response date: 21st July 2025

Financial Wellbeing at the heart of our benefits

Saving for my future via payroll is such an easy process with GWCU and I am so glad that I have been able to introduce this to my company. We are proud to include GWCU in our range of initiatives focused on promoting long-term financial health. Reviewed on: 4th July 2025

Reply from Great Western Credit Union Hi Emma It's great to hear such favourable feedback! Our aim is to make saving as easy as possible through Money@Work, so it's fantastic to know payroll savings has been so handy for you (and your company!). We look forward to our continued partnership, and hope GWCU can continue to be a beacon for financial wellbeing. Many thanks Robin Response date: 21st July 2025

Review Great Western Credit Union: Savings now

Help others make smarter decisions by sharing your own experience.

Write a review

Alternative products

eSaver
from Nottingham Building Society 4.76 from 63 reviews
Savings account
from Hargreaves Lansdown 4.72 from 4 reviews
Instant Access Savings
from Tesco Bank 4.00 from 5 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Great Western Credit Union: Savings reviews

72% decrease in 5 star reviews

50% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Great Western Credit Union: Savings now

Great Western Credit Union Savings reviews (287)

Great Western Credit Union - Trustworthy.

Never had a issue with credit union

Do as I do: Save with GWCU

Credit Union fairness

Always easy to deal with GWCU - prompt and efficient...

Reliability

Great way to keep investments in the region

Friendly, empathetic and caring.

Very good experience overall!

Financial Wellbeing at the heart of our benefits

Review Great Western Credit Union: Savings now

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024