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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.77 (300 reviews)

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4.64

Based on 300 reviews, last reviewed 1st Jan 2026

82% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

Great excellent good customer support Great excellent good customer support Reviewed on: 1st January 2026

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (300)

Very impressed with the quality and prompt response...

Very impressed with the quality and prompt response to any questions or queries excellent service Reviewed on: 31st July 2025

Reply from Great Western Credit Union Hi Pete We are very grateful for your response! It's great to hear that our service was efficient and accurate, something we always aim for at GWCU! If you have any more questions, please get in touch. Many thanks Robin Response date: 14th August 2025

Good to know that my savings are being put to good u...

Good to know that my savings are being put to good use in the community. Reviewed on: 11th July 2025

Reply from Great Western Credit Union Hi Dave Thank you for your review! We strive to serve our community as much as possible, so it is great to see members like you with a like-minded approach. Thanks again for your continued support and if you need any support in the future please don't hesitate to get in touch! Regards Robin Response date: 11th August 2025

I started saving with a credit union over 20 years ago.

I started saving with a credit union over 20 years ago. In those days I took my money to a meeting room to pay in weekly. I started when I became a lone parent and had very little income other than benefits. They helped me to start saving even though I had very little disposable income. It helped me to buy presents, with Christmas and also with some unexpected bills. They have been my longest saving partner. Reviewed on: 11th July 2025

Reply from Great Western Credit Union Hi Jules We're so thankful for your kind words and for being a faithful member of GWCU for so many years. It's great to hear your credit union story, and that it has helped you on your 20-year saving journey. We always want to be there where people need us most, so when unexpected bills or holidays come up, we are so glad we could help. Thank you for supporting GWCU - if there's anything we can do for you in the future please, don't hesitate to get in touch! Warm regards Robin Response date: 11th August 2025

Great Western Credit Union - Trustworthy.

We have been regular savers with GWCU over many years and have always been able to have good contact with them and also when we have had to withdraw funds this has been an easy and efficient process. Would definitely recommend GWCU to potential savers/lenders. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Susan Thanks for your review and for your continued trust and loyalty over the years! We're glad to provide you with a reliable service, and that we always help you when we're needed. Thanks again for you recommendation - we look forward to hearing from you again! Best wishes Robin Response date: 7th August 2025

Never had a issue with credit union

Never had a issue with credit union Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Troyano Thanks for sharing you review with GWCU! We appreciate your endorsement, and look forward to serving you in the future. Regards Robin Response date: 6th August 2025

Do as I do: Save with GWCU

As a Saver and former volunteer with them, I am impressed by the dedication that they have to helping their customers. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Peter We really appreciate you sharing your experience with GWCU! As you may know, we strive to give our members the best experience possible, so it is great to see this reflected in your feedback. Thanks for your continued support and if you need any assistance in the future please don't hesitate to get in touch! Best wishes Robin Response date: 6th August 2025

Credit Union fairness

Credit Union provides a fair and Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Ann Thanks for the 5-star review! Best wishes Robin Response date: 31st July 2025

Always easy to deal with GWCU - prompt and efficient...

Always easy to deal with GWCU - prompt and efficient service. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Caroline We really appreciate you review! We pride ourselves on our service to our members, so it's great to know that we are always performing at the highest standard in that regard. We hope we can continue to help going forward! Many thanks Robin Response date: 31st July 2025

Reliability

Great Western have been very reliable in holding my money and promptly paying it to me when a withdrawal is needed Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi David We really value such positive feedback! To know that we have been such a steadying influence in your savings is fantastic, and that any withdrawals you have made have been swift and easy. Let us know if you need anything else - we would be happy to help! Regards Robin Response date: 29th July 2025

Great way to keep investments in the region

Everyone I've spoken to either in person, online or on the phone has been incredibly helpful and clearly has the regions best interests at heart. It's great to know my investment is working to support people in my neighbourhood and not going to greenwashing or pinkwashing banks and lenders. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi BP Thank you for taking the time to leave a response! We're delighted to hear that you have felt supported and that our service has been to a high standard. It's also great to know that you place such importance in the social value of your investment, and that we provide a good alternative to high street banks. Thanks again for being a member and continuing to support GWCU! Best wishes Robin Response date: 29th July 2025

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