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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.76 (310 reviews)

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4.64

Based on 310 reviews, last reviewed 23rd Jan 2026

800% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

It was really easy and accessible to use! It was really easy and accessible to use! Reviewed on: 23rd January 2026

Latest lowest rating:

2

Good service but experience is poor It was an ok experience however the website is aesthetically bad. Reviewed on: 22nd January 2026

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (310)

Friendly, empathetic and caring.

Friendly, empathetic and caring. Explains well and are always helpful. Reviewed on: 7th July 2025

Reply from Great Western Credit Union Hi Aitch We are so grateful for your kind words. What you describe in your review is essential to our core values as a credit union. We always aim to put our best foot forward for our members, so it's pleasing to hear that GWCU has been of such great assistance. If you ever need anything else, don't hesitate to get in contact! Best wishes Robin Response date: 29th July 2025

Very good experience overall!

Very good experience overall. I opened a savings account through a work incentive and set up a direct debit for £25, which I’ve continued without needing to think about it—an easy and hassle-free way to build up savings until I decide what to use it for. Customer service has consistently been friendly and helpful, making the experience feel personal and supportive. I gave a good rating rather than excellent due to a recent mix-up involving my direct debit, but to their credit, the issue was acknowledged and resolved immediately. Great work everyone! Reviewed on: 4th July 2025

Reply from Great Western Credit Union Hi Nick Thanks you for such kind and detailed feedback! We're really pleased to hear that the savings setup has been a convenient way for you to build towards future goals. It's also great to know that our team has made your experience feel welcoming and supportive. Your understanding and continued support mean a great deal to us! Regards Robin Response date: 21st July 2025

Financial Wellbeing at the heart of our benefits

Saving for my future via payroll is such an easy process with GWCU and I am so glad that I have been able to introduce this to my company. We are proud to include GWCU in our range of initiatives focused on promoting long-term financial health. Reviewed on: 4th July 2025

Reply from Great Western Credit Union Hi Emma It's great to hear such favourable feedback! Our aim is to make saving as easy as possible through Money@Work, so it's fantastic to know payroll savings has been so handy for you (and your company!). We look forward to our continued partnership, and hope GWCU can continue to be a beacon for financial wellbeing. Many thanks Robin Response date: 21st July 2025

Easy to use.

Always easy to log onto app and move money around. Reviewed on: 3rd July 2025

Reply from Great Western Credit Union Hi Cazl It's great to hear such a positive response! We're pleased to know that our digital services are easy to use, and that this supports your financial journey. Don't refrain from getting in contact if you ever need assistance! Many thanks Robin Response date: 21st July 2025

My experience was something that I experienced and I...

My experience was something that I experienced and I alone. Reviewed on: 2nd July 2025

Good customer service and easy to use product.

Good customer service and easy to use product. Reviewed on: 2nd July 2025

Reply from Great Western Credit Union Hi Harri We really appreciate you taking the time to leave a review! We're glad you have found GWCU to be accessible, and trouble-free. Thank you for your continued support. Best wishes Robin Response date: 21st July 2025

Great opportunity to help my savings grow.

Great opportunity to help my savings grow. Having salary deductions saves any hassle, and I don't have to worry about anything. Customer Service answered questions quickly, and actions required were carried out promptly Reviewed on: 2nd July 2025

Reply from Great Western Credit Union Hi Jo Thanks you for your review! We're delighted to help you on your savings journey, and that the automatic deductions from your salary makes savings uncomplicated. It's also great to see that your communications were immediate and effective. If you need anything else, please get in contact! Warm regards Robin Response date: 21st July 2025

Helping People for Financial needs

Good people and worth to loan, as interest is not too high and worth it Reviewed on: 2nd July 2025

Reply from Great Western Credit Union Hi Rex Thanks a lot for your 5-star review! One of our core value is caring for our members, so it's great to know that GWCU have come across well in our service. The fact that our rates have been of good value is fantastic to hear as well. Let us know if you need anything else! Thanks again Robin Response date: 21st July 2025

Simple and easy to do.

Was easy to set up and when I had issues I messaged on thier site and got a quick response that answered my questions. Simple to use the site and having the convenience to withdraw money as and when you needed it was great. Reviewed on: 2nd July 2025

Reply from Great Western Credit Union Hi Jonerz We're so grateful to hear your response! It's our aim to provide simplicity for our members, as well as responding in timely manners to queries - so it's great to see this shown in your feedback. Thank you for your continued support of GWCU! Regards Robin Response date: 21st July 2025

Effortless Saving? This Is a Game-Changer!

I can’t overstate how amazing this experience has been! My savings are automatically deducted straight from my payroll, and I don’t even have to lift a finger. No manual transfers, no second-guessing—just pure, seamless saving in the background while I focus on life. What used to take discipline and planning now happens like magic. It's not just convenient—it’s transformative. Watching my savings grow without the daily stress or effort is beyond satisfying. This is not just a feature, it’s a financial revolution! If you're looking for a way to save smart, effortlessly, and consistently—this is it. Truly a life-changing experience! Reviewed on: 2nd July 2025

Reply from Great Western Credit Union Hi Emmanuel It's great to hear from you! It's fantastic to know how helpful you've found payroll savings. We always aim to make things as easy as possible for our members - it's so good to see this in your feedback. If you need anything else, don't hesitate in getting in contact. Regards Robin Response date: 17th July 2025

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