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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.66 (334 reviews)

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4.66

Based on 334 reviews, last reviewed 10th Mar 2026

113% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Bank Card Wish it was easier to understand how to apply for certain things Reviewed on: 10th March 2026

Latest lowest rating:

2

Poor website experience Took over an hour to get the verification codes, applied for a Cash ISA and got lots of website 502 errors and then when I finally applied, I wasn't a... Read more Reviewed on: 9th February 2026

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (334)

5 star review

Easy to open .All steps explained i. Simple terms Reviewed on: 1st November 2025

Really easy process.

Really easy process. I have saved with the credit union for many years. Reviewed on: 31st October 2025

I’ve only had good experiences with GWCU and am alwa...

I’ve only had good experiences with GWCU and am always glad to think my savings are helping others to borrow safely. Reviewed on: 31st October 2025

Reply from Great Western Credit Union Hi Catherine, Thank you for taking the time to leave a review, we're so glad to hear that your experience with us has always been positive. Knowing your savings are going towards helping others makes all the difference, that's the power of community finance. Thanks for choosing us. Best wishes, Emily Response date: 24th November 2025

good level of interest.

good level of interest. good at keeping in touch Reviewed on: 31st October 2025

Although it was difficult initially but after a brie...

Although it was difficult initially but after a brief chat I was able to set up the saving. Thanks. Reviewed on: 28th October 2025

Simple process

It was straightforward to open the new account online, so I didn't need any interaction with customer service. Reviewed on: 27th October 2025

Easy to open

Easy to open on line as auto completes existing information Reviewed on: 27th October 2025

Simple to open an account which helps others.

Simple to open an account. Easy to access my account. Rates are competitive and I know I will be helping others. Reviewed on: 27th October 2025

Reply from Great Western Credit Union Hi Chris, We're glad you found the process to be simple and easy, it makes a real difference knowing your money helps others too. Thanks for choosing us, Best wishes, Emily Response date: 11th November 2025

Easy process to gain membership.

Easy process to gain membership. Logical steps. Reviewed on: 18th October 2025

Reply from Great Western Credit Union Hi Catherine, Thank you for taking the time to leave such great feedback. We're glad you found our application process to be easy to follow. Best wishes, Emily Response date: 22nd October 2025

opening a fixed rate saver 2025

I wanted to open a fixed rate saver on the opening day of the 2025 launch. The member portal was not clear on how to do so, and the Gwen chat bot simply told me to follow the same steps I had been through. I rang the helpline and a very kind lady called Katrina listened to my frustrations and made an arrangement to call me back with a result of her investigation. Within ten minutes I had an email saying she had checked in with the technical team and they had renamed a button to make it more obvious that the application could be started here. I clicked through the application button and filled out the relevant boxes and had confirmation of a successful application with a reference number. All my personal information already held auto-populated the application which saved a great deal of time , giving me the opportunity to amend the details .Thank you to the helpline and the technical team for such a swift and practical response to my frustrations. Reviewed on: 17th October 2025

Reply from Great Western Credit Union Hi Wherry, Thank you so much for your thoughtful review. We’re sorry the process wasn’t clear at first, and really appreciate you raising your concerns. We’re so glad our brilliant Member Engagement team were able to get to the bottom of it and that your application went smoothly in the end. We’re always looking to improve, and your feedback has been genuinely valuable, thank you again. Best wishes, Emily Response date: 22nd October 2025

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