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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.76 (293 reviews)

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4.61

Based on 293 reviews, last reviewed 4th Dec 2025

67% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

Excellent. Very good. Simple and straight forward - even I could follow the instructions! Reviewed on: 4th December 2025

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (293)

Look elsewhere

Your just a number on a computer and then I get an email with monthly news on saying there supporting pride month!!! I hate is happening to Great Britain? Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Jason, We listen to all feedback, and we want to be clear: while we serve over 20,000 members, each one is valued. You are not just a number. Our monthly newsletter exists to keep members informed about our credit union’s services, community initiatives, and the positive impact we’re making. We proudly support activities that promote diversity and a culture of belonging. Our commitment to our members and our community is real. Kind regards, Emily Response date: 20th June 2025

Supportive and professional

I have been a member since GWCU was set up and over the years it has been invaluable with loan and savings support, enabling me to manage my money in a supportive and timely way, helping me through lifes up and Downs. I have also used their christmas savings for many years Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi M Thank you so much for your long-standing support! It’s great to know that our services have been a reliable part of your financial journey, and that we've helping you navigate the more challenging times as well. We hope we're able to continue in helping you wherever we can! Warm regards Robin Response date: 30th June 2025

Easy to understand

Easy to understand portal. Quick and efficient when dealing with queries. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Joanna Thanks for leaving a 5-star review! We take pride in being accessible for our members, and the fact that you've also receive a swift and effective service is excellent as well. If you need anything else, we will be here! Warm regards Robin Response date: 30th June 2025

Reliable and Secure Savings Experience

Since I started saving with the credit union, I have never experienced any issues when withdrawing funds. The process is straightforward, and transferring money to my account is very easy. I also have peace of mind knowing that my money is safe and secure. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Chukwudumebi We appreciate the time you've taken to leave such a positive review! We aim to make our processes as uncomplicated as possible, so it's great to know how simple you have found GWCU services to use. We're also pleased to hear that you feel confident in the security of your money. Thanks again for being a member and continuing to support GWCU! Best wishes Robin Response date: 30th June 2025

I couldn’t do something online,

I couldn’t do something online, I called, answered very quickly and the lady talked me through it and it worked! Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Max Thank you for taking the time to respond. Our service to our members is of paramount importance to us, so we are delighted to see that this is reflected in your feedback - and we're glad to see that our advice worked as well! If you need anything else, then please let us know! Regards Robin Response date: 27th June 2025

I have been a customer of Great western credit union...

I have been a customer of Great western credit union for many years, they are always happy to help if you have a problem, and I have always been very happy with them. Reviewed on: 19th June 2025

Reply from Great Western Credit Union Hi Miss T We really value your feedback! Thank you for your continued trust and loyalty, it truly means a lot. We're so glad to hear you've consistently felt supported and that you've had such positive experiences throughout your time with GWCU. We hope we can support you for many years to come! Many thanks Robin Response date: 27th June 2025

Savings for Good causes.

Fine. What more to say? I have no complaint. Our savings with GWU is not just savings and some add on but it eventually helps with others need loans from GWU. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi Rashid It's great to hear from you! We're so glad that you're saving with us - and it's great to know you have those who will need the help in mind when saving as well. If you need anything else, let us know! Thanks again Robin Response date: 26th June 2025

Paid in £100s less than £50 in account

I paid in hundreds of pounds but my account shows less than £50. I have not been able to pay in anything since you left Bristol. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi N T, Thanks for taking the time to leave a review. If you’re seeing an unexpected balance or having trouble accessing your account, we strongly encourage you to get in touch, our Member Engagement team is ready and available to help and investigate fully. We’re committed to giving our members the best experience possible, so if you’ve got questions, please don’t hesitate to get in touch. You can give us a call or email us at [email protected]. Best wishes, Emily Response date: 20th June 2025

Very happy so far

So far so good - your staff went above and beyond getting me onto a savings account, and this renewed my faith after I was having doubts about GWCU. Customer service really makes all the difference, and I kept my accounts open with GWCU and now have two accounts with you. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi Jennifer We really appreciate your feedback! It's great to hear that we have allayed any fears you had before joining, and that you. We're delighted that our team was able to store confidence and provide the support you needed. Thanks again for being a member and continuing to support GWCU! Regards Robin Response date: 25th June 2025

Competitive saving rates with social impact.

Competitive saving rates combined with an organisation that is aiming to support the local community. Good communications which provide an insight to the impact that credit union has. Reviewed on: 18th June 2025

Reply from Great Western Credit Union Hi James Thank you for your kind words and for recognising what GWCU sets out to achieve! It’s great to hear you value both the savings options and our wider mission to support the community - and glad that the insight we provide leaves an impression. Thanks again, and we hope we can continue to provide a good service for you! Best wishes Robin Response date: 25th June 2025

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