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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.78 (274 reviews)

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4.65

Based on 274 reviews, last reviewed 28th Aug 2025

80% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

87%

10%

2 star

Latest highest rating:

4

Good experience and excellent services Good experience and excellent services Reviewed on: 28th August 2025

Latest lowest rating:

1

No receipts for money paid in Did not receive receipts for money paid in when it was local, apparently only 1/10th was paid in, have not been able to pay in since it moved, have a ... Read more Reviewed on: 28th August 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (274)

Saeving account

.Saeving is a good product I cannot tell more , Reviewed on: 21st April 2025

Reply from Great Western Credit Union Hi R P Thanks for taking the time give us feedback! We're delighted that you have found your savings account to be a great product with GWCU. if there's anything else we can do for you in the future please don't hesitate to get in touch! Thanks again Robin Response date: 21st May 2025

Friendly customer service team

The process was very easy to go through and opened an account. The customer service team was friendly and ready to assist me to understand their products. Reviewed on: 20th April 2025

Reply from Great Western Credit Union Hi Naa Thank you for your feedback! We're really glad to hear that opening your account was a smooth experience and that our team was helpful in guiding you through our services. It's great to know you felt supported and welcomed. We’re always here if you have any questions or need further help in the future. Best wishes Robin Response date: 16th May 2025

From first point of contact, to finalising contracts...

From first point of contact, to finalising contracts, on ongoing customer support - the entire team have been consistent friendly, honest, understanding and supportive. Reviewed on: 18th April 2025

Reply from Great Western Credit Union Hi AJG We really appreciate that you've shared your experience with us! We're so pleased to hear that you felt well looked after throughout the process. It's always our aim to make things straightforward and reassuring, and it's great to know the team made a positive impression along the way. We really value your feedback and GWCU are always here if you need more support in the future. Thanks again Robin Response date: 16th May 2025

I save a small amount each month.

I save a small amount each month. This is then used as spending money on a short holiday each year. I like saving with the GWCU as it is ethical and works to help the community rather than shareholders.Their customer service is excellent. I am treated with respect, courtesy and patience. As a valued individual. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Jjgirl Thanks so much for sharing your experience with GWCU. It's fantastic to hear how your savings are helping you enjoy a well-earned holiday each year! We're especially proud to be recognised for our service to our members, as we truly strive to be community finance for everyone. Your kind words about our customer service are also truly appreciated, we always want you to feel valued by our team. Warm regards Robin Response date: 20th May 2025

Ethical Saving

The Credit Union fits with my attitude to ethical saving with very good interest rates and I know my savings will be loaned to a borrower who needs it with support from the Credit Union through out the term of their loan. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Christopher Thank you for your thoughtful review! We’re really glad to hear that our approach to saving and lending aligns with your values. It’s great to know that you appreciate how your savings help support local people through fair and affordable loans. Thank you for supporting GWCU. Best wishes, Emily Response date: 13th May 2025

New customer

I've only just signed up but so far the process was easy and I received a prompt response to a query I had. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Thank you for joining us at GWCU and for sharing your first impressions! We're really glad to hear the sign-up process went smoothly and that we were able to respond to your query quickly. If you have any more questions, please get in touch - we look forward to your continued support! Warm regards Robin Response date: 20th May 2025

I save monthly for my funeral.

I save monthly for my funeral. Been doing it for years, so there will be enough for a shindig too! It makes me feel I am doing something helpful for my family and it allows the Credit Union to be of help to others which gives me a positive feeling. Reviewed on: 17th April 2025

Voting for being helpful

I mostly save for things I need for decorating etc,I have had a loan in the past,always very helpful,when needing some savings I can always rely on them putting it in bank on the same day as requested Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Cynthia, Thank you so much for your lovely review! It’s great to hear that you’ve been able to rely on us for both saving and borrowing when needed. We’re really pleased that you find the service helpful and that your savings are available when you need them most. It means a lot to us that you continue to choose GWCU. Best wishes, Emily Response date: 13th May 2025

Easy to use

It's great that my monthly savings come straight out of my pay check, means one less thing for me to sort out every month! Queries I had when I signed up were responded and dealt with very quickly, all round good service and support from the team. Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Joe, Thank you for your great review! We’re so pleased to hear that you’re finding our service easy and hassle-free. It’s also lovely to hear that your queries were handled quickly and that you felt supported by the team. We’re always here to help, and we really appreciate you being part of GWCU. Best wishes, Emily Response date: 2nd May 2025

Great experience

The customer service team were incredibly helpful and quick to respond, and the product offered by GWCU is excellent Reviewed on: 17th April 2025

Reply from Great Western Credit Union Hi Sar Thank you for your lovely feedback! We're so pleased to hear that our customer service team was able to support you promptly and effectively. It's also excellent to see that the product provided by us has left you feeling satisfied. If there’s ever anything else we can help with in the future, please don’t hesitate to reach out! Best wishes Robin Response date: 20th May 2025

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