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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.76 (293 reviews)

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4.61

Based on 293 reviews, last reviewed 4th Dec 2025

67% decrease in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

85%

11%

2 star

Latest highest rating:

5

Excellent. Very good. Simple and straight forward - even I could follow the instructions! Reviewed on: 4th December 2025

Latest lowest rating:

1

Very complicated and convoluted to set up. Very complicated and convoluted to set up. Reviewed on: 17th November 2025

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (293)

Community bank helping people

I started using this back when I was trying to improve.my credit rating many years ago, I love the fact that it helps people who have had a poor relationship with saving and loans. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Jo, Thank you so much for your thoughtful review. It’s great to hear how GWCU has supported your journey. We believe everyone deserves access to fair finance. We are proud to have you as a member. Best wishes, Emily Response date: 24th June 2025

A great organization - needs government backing.

It feels as if my money disappears because I can't easily find out how much I have. I thought I would get a dividend but I never have. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Julie, Thank you for taking the time to leave us a review. Members may receive dividends depending on decisions made at our Annual General Meeting. These are paid into certain accounts like our Easy Saver and Christmas Saver. We’re sorry to hear you’ve had difficulty checking your balance, you can check your account anytime via the member portal, or send us a secure message,. We’re always happy to help. If you have any questions about your account or how dividends work, please don’t hesitate to get in touch. Best wishes, Emily Response date: 24th June 2025

Excellent service, good rates and really easy saving...

Excellent service, good rates and really easy savings from pay. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi James Thank you for your great feedback! We’re really pleased to hear that you’ve found our service reliable and the savings process straightforward. It's also great to know that our rates are competitive. Thanks again for supporting GWCU - if there's anything we can do for you in the future please don't hesitate to get in touch! Best wishes Robin Response date: 25th June 2025

Great Western Review

While I had trouble at first accessing the new website, I did eventually get through and am able to add to my savings when I can. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Michael, Thank you for taking the time to leave a review we're sorry to hear you had trouble accessing our website at first, but glad to know you were eventually able to log in and add to your savings. We know how important it is for our online services to be easy to use, so your feedback is really helpful. Thanks again for sharing and for saving with us. Best wishes, Emily Response date: 24th June 2025

QWCU ))))

I am quite happy using QWCU as a means of saving for large household appliances. Reviewed on: 17th June 2025

I use the Credit Union for saving

I use the Credit Union for saving and they have been very helpful whenever I have had a query and they are very good at keeping me informed of anything that is going on. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Karen, Thanks so much for your lovely review. We’re really pleased to hear you’ve had a helpful experience and that you feel well informed, that’s exactly what we aim for. Great to have you as a saver and part of GWCU. Best wishes, Emily Response date: 24th June 2025

Easy to use for online ISA deposits.

Easy to use online for deposits into ISA. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Tony Thanks for your response! It's great to hear how accessible our online services have been, that you are utilising it for your ISA. If you need anything else from us, don't hesitate to ask! Warm regards Robin Response date: 25th June 2025

Professional, knowledgeable,consistently compassionate

I had cause to take out a loan for a car whilst I was working, the whole process was very straightforward. Simple to apply for and the customer service was amazing at helping me to ensure that I was able to afford the repayments, explaining things very clearly so that even I could understand it. Unfortunately, due to a life changing health event, I became permanently disabled and had to take medical retirement. The whole team have treated me with the utmost dignity and respect and helped me to find a way through this difficult financial time. I am now happily repaying the loan and I am even able to save a small amount each month with the Union at the same time. I am so grateful for GWCU and often recommend to friends and family. I can't thank them enough. Professional, knowledgeable and consistently compassionate all the way through, taking a lot of stress from my already chaotic life. Thank You to all. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Xabi, Thank you so much for taking the time to share such a thoughtful and moving review. We’re truly sorry to hear about the challenges you’ve faced, and it means a great deal to know that our team was able to support you with dignity, compassion, and clarity during such a difficult time. That’s exactly the kind of experience we strive to provide for every member and we’re incredibly grateful for your kind words and continued trust in us. We’re so pleased to hear you’re in a place where you’re able to repay your loan whilst also saving a little each month. Thank you for recommending us to others and for being part of GWCU. Best wishes, Emily Response date: 24th June 2025

I save and sometimes I withdraw so I’m a very basic...

I save and sometimes I withdraw so I’m a very basic user Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi Alison, Thanks for your review, in our eyes there’s no such thing as “just” a basic user. Saving with us, no matter the amount, makes a real difference and helps us continue offering fair and affordable finance to others in our community. We’re glad to have you as a member! Best wishes, Emily Response date: 24th June 2025

I have been with them for many years now

I have been with them for many years now in the past they have bailed me out when needed but mostly I save with them because they make it easy to access your savings to put back in your bank account when that rainy day turns up. So I am covered in three ways with them because i can either save for that rainy day which may never come saving the need for a loan. Or get a loan or simply save where the interest rate is good to. Reviewed on: 17th June 2025

Reply from Great Western Credit Union Hi David, Thank you so much for your kind review and for being a member for so many years. It’s great to hear that you’ve found value in all the ways we aim to support our members, whether it’s saving for a rainy day, accessing a fair loan when needed, or simply earning a return on your savings. We’re really proud to offer options that help our members feel more financially secure and we’re so glad to hear that’s been your experience. Thanks again for your continued trust and support. Best wishes, Emily Response date: 24th June 2025

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