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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.66 (334 reviews)

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4.66

Based on 334 reviews, last reviewed 10th Mar 2026

113% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

11%

Latest highest rating:

5

Bank Card Wish it was easier to understand how to apply for certain things Reviewed on: 10th March 2026

Latest lowest rating:

2

Poor website experience Took over an hour to get the verification codes, applied for a Cash ISA and got lots of website 502 errors and then when I finally applied, I wasn't a... Read more Reviewed on: 9th February 2026

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (334)

Credit Union fairness

Credit Union provides a fair and Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Ann Thanks for the 5-star review! Best wishes Robin Response date: 31st July 2025

Always easy to deal with GWCU - prompt and efficient...

Always easy to deal with GWCU - prompt and efficient service. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi Caroline We really appreciate you review! We pride ourselves on our service to our members, so it's great to know that we are always performing at the highest standard in that regard. We hope we can continue to help going forward! Many thanks Robin Response date: 31st July 2025

Reliability

Great Western have been very reliable in holding my money and promptly paying it to me when a withdrawal is needed Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi David We really value such positive feedback! To know that we have been such a steadying influence in your savings is fantastic, and that any withdrawals you have made have been swift and easy. Let us know if you need anything else - we would be happy to help! Regards Robin Response date: 29th July 2025

Great way to keep investments in the region

Everyone I've spoken to either in person, online or on the phone has been incredibly helpful and clearly has the regions best interests at heart. It's great to know my investment is working to support people in my neighbourhood and not going to greenwashing or pinkwashing banks and lenders. Reviewed on: 10th July 2025

Reply from Great Western Credit Union Hi BP Thank you for taking the time to leave a response! We're delighted to hear that you have felt supported and that our service has been to a high standard. It's also great to know that you place such importance in the social value of your investment, and that we provide a good alternative to high street banks. Thanks again for being a member and continuing to support GWCU! Best wishes Robin Response date: 29th July 2025

Friendly, empathetic and caring.

Friendly, empathetic and caring. Explains well and are always helpful. Reviewed on: 7th July 2025

Reply from Great Western Credit Union Hi Aitch We are so grateful for your kind words. What you describe in your review is essential to our core values as a credit union. We always aim to put our best foot forward for our members, so it's pleasing to hear that GWCU has been of such great assistance. If you ever need anything else, don't hesitate to get in contact! Best wishes Robin Response date: 29th July 2025

Very good experience overall!

Very good experience overall. I opened a savings account through a work incentive and set up a direct debit for £25, which I’ve continued without needing to think about it—an easy and hassle-free way to build up savings until I decide what to use it for. Customer service has consistently been friendly and helpful, making the experience feel personal and supportive. I gave a good rating rather than excellent due to a recent mix-up involving my direct debit, but to their credit, the issue was acknowledged and resolved immediately. Great work everyone! Reviewed on: 4th July 2025

Reply from Great Western Credit Union Hi Nick Thanks you for such kind and detailed feedback! We're really pleased to hear that the savings setup has been a convenient way for you to build towards future goals. It's also great to know that our team has made your experience feel welcoming and supportive. Your understanding and continued support mean a great deal to us! Regards Robin Response date: 21st July 2025

Financial Wellbeing at the heart of our benefits

Saving for my future via payroll is such an easy process with GWCU and I am so glad that I have been able to introduce this to my company. We are proud to include GWCU in our range of initiatives focused on promoting long-term financial health. Reviewed on: 4th July 2025

Reply from Great Western Credit Union Hi Emma It's great to hear such favourable feedback! Our aim is to make saving as easy as possible through Money@Work, so it's fantastic to know payroll savings has been so handy for you (and your company!). We look forward to our continued partnership, and hope GWCU can continue to be a beacon for financial wellbeing. Many thanks Robin Response date: 21st July 2025

Easy to use.

Always easy to log onto app and move money around. Reviewed on: 3rd July 2025

Reply from Great Western Credit Union Hi Cazl It's great to hear such a positive response! We're pleased to know that our digital services are easy to use, and that this supports your financial journey. Don't refrain from getting in contact if you ever need assistance! Many thanks Robin Response date: 21st July 2025

My experience was something that I experienced and I...

My experience was something that I experienced and I alone. Reviewed on: 2nd July 2025

Good customer service and easy to use product.

Good customer service and easy to use product. Reviewed on: 2nd July 2025

Reply from Great Western Credit Union Hi Harri We really appreciate you taking the time to leave a review! We're glad you have found GWCU to be accessible, and trouble-free. Thank you for your continued support. Best wishes Robin Response date: 21st July 2025

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Great Western Credit Union: Savings reviews

113% increase in 5 star reviews

100% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

2

About this product

Review Great Western Credit Union: Savings now

Great Western Credit Union Savings reviews (334)

Credit Union fairness

Always easy to deal with GWCU - prompt and efficient...

Reliability

Great way to keep investments in the region

Friendly, empathetic and caring.

Very good experience overall!

Financial Wellbeing at the heart of our benefits

Easy to use.

My experience was something that I experienced and I...

Good customer service and easy to use product.

Review Great Western Credit Union: Savings now

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