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Great Western Credit Union reviews

Bristol Credit Union logo
Rated Excellent 4.78/5

Great Western Credit Union reviews

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Last reviewed within 7 days

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 1,284 product reviews

Average score of 4.78/5
5 star
90%
4 star
7%
3 star
1%
2 star
0%
1 star
2%
Reviews for Great Western Credit Union have trended negatively over the past 90 days

Great Western Credit Union makes borrowing and saving feel easy and friendly, with quick responses and helpful staff. Their loans come with fair interest rates and flexible repayment options that really take the stress out of money matters. The website and application process are straightforward, making it simple to manage accounts online. On the downside, some found the loan approval process confusing or slow, and a few were disappointed by limited loan amounts or unhelpful communication when refused. A small number also struggled with technical issues or unclear policies.

Positive themes

  • Great Western Credit Union loans are quick to approve with friendly, helpful staff.
  • Saving with Great Western Credit Union is easy and rewarding with good interest rates.
  • The Great Western Credit Union website and application process is simple and user friendly.

Negative themes

  • Some found loan refusals frustrating with poor communication from Great Western Credit Union.
  • A few users struggled with technical issues or complicated setup on Great Western Credit Union’s site.
  • Loan amounts offered can be lower than expected or needed at Great Western Credit Union.
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About Great Western Credit Union

Great Western Credit Union is the new name for Bristol Credit Union and Wyvern Savings and Loans. It is a credit union, a member-owned organisation that aims to help local people save money and can also lend money at affordable rates and terms. If you're a member of Great Western Credit Union we'd love to hear your feedback. Please share your Great Western Credit Union review to help others find out more about this mutual.

Great Western Credit Union at a glance

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Reviews for Great Western Credit Union

Showing 11 of 1284 company reviews Last reviewed within 7 days

Excellent.

Savings 4th December 2025

Very good. Simple and straight forward - even I could follow the instructions!

Rated Excellent 5/5
Read more product reviews

Quick easy to apply and provide all information needed

Loans 4th December 2025

Quick easy to apply and provide all information needed

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Amazing company always helped me very friendly

    Amazing company always helped me very friendly

    {"display":"Bethany P","full_name":"Bethany P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Bethany P 4th December 2025
  • 4/5

    Found it easy to understand and navigate for a chris...

    Found it easy to understand and navigate for a christmas saver

    {"display":"Emma L","full_name":"Emma L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Emma L 4th December 2025
  • 5/5

    tracey dix very good service

    very good service vaule for money

    {"display":"tracey","full_name":"tracey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    tracey 4th December 2025
  • 5/5

    Great lending team

    I’ve lent from western credit before really easy and great rates

    {"display":"Keely T","full_name":"Keely T","avatar":{"url":"\/assets\/uploads\/avatars\/users\/876980.png"}}'s avatar
    Loans
    Keely T 4th December 2025
  • 5/5

    Staff are always a massive help!

    Staff are always a massive help! Easy to apply and always affordable repayments

    {"display":"Emily Thomas","full_name":"Emily Thomas","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1316200.png"}}'s avatar
    Loans
    Emily Thomas 4th December 2025
  • 5/5

    Always a great experience with gwcu.

    I have never had an issue with gwcu. Customer services is excellent and they’re very fast at responding. The affordability is really great and is... I have never had an issue with gwcu. Customer services is excellent and they’re very fast at responding. The affordability is really great and is such a great thing to be able to use. Read more Read less

    {"display":"Charlotte p","full_name":"Charlotte p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Charlotte p 3rd December 2025
  • 5/5

    On calling about my loan

    On calling about my loan or during messaging gwcu , things are explained clearly and gwcu are pretty quick at responding and processing to 5-7... On calling about my loan or during messaging gwcu , things are explained clearly and gwcu are pretty quick at responding and processing to 5-7 working days isn’t a myth .thanks for your help at this time time gwcu . I really needed it right now . Read more Read less

    {"display":"Kdoubles","full_name":"Kdoubles","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Kdoubles 2nd December 2025
  • 5/5

    Amazing.

    Amazing. Use you regularly will continue to great support and great customer service

    {"display":"Sophie l","full_name":"Sophie l","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sophie l 2nd December 2025
  • 5/5

    Great communication throughout.

    Great communication throughout. Easy to use website and chats

    {"display":"Andrew w","full_name":"Andrew w","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Andrew w 1st December 2025

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