My account with Bristol Credit Union was amalgamated into GWCU. I was excited that a large regional Credit Union was being established. My experience with... My account with Bristol Credit Union was amalgamated into GWCU. I was excited that a large regional Credit Union was being established. My experience with BCU was exemplary! They really saved my bacon in so many ways over about 5yrs. Sadly, when GWCU took over, they closed down ALL of the in person counter services which were such a lifeline for so many people in need. Ridiculous. Tragic! It was almost impossible to speak to anyone even on the phone. I still keep a small amount in my account as emergency money, and to support the organisation. I had a BCU loan years ago that really changed my life, in theory GWCU still offer this important service. I hope they have sorted out their customer service, I haven't tried to engage with them in a couple of years. Read more Read less

I found GWCU affordable no hidden fees. Contact with them was so easy and always got a response in a timely manner

I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a... I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every christmas over 12 months and its helps me so much. I pay for xmas monthly really. Read more Read less

I joined GWCU today through a loan application and very happy to be a member. Credit Unions are for everyone and it's long been my... I joined GWCU today through a loan application and very happy to be a member. Credit Unions are for everyone and it's long been my preferred way to borrow money. It was easy to apply and all of the information about the loan, the term, the repayments and how it works was super easy to understand. Read more Read less

I always get a prompt response to queries and appreciate the new savings products available

I have found them really useful, they try to help when they can. And you always have a good customer service experience. Quick to respond too.

I have been a member for as long as I can remember, I feel at ease with great weston credit union by my side, always so helpful, thank you

I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people... I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people and the big organisations stop using them because their interest charge and this company they are using are threatening to people’s mental health and their life’s. A letter has now been drafted and hopefully Bristol city council will be the first to stop using then poor greed and not what they were when they first stated as a credit union. Think of wonga and these people are worst than them it’s time for them to stop operating and be taken to task over their disgusting recovery procedures which are like loan sharks! Read more Read less

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Read more Read less