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Great Western Credit Union reviews

Bristol Credit Union logo
Rated Excellent 4.84/5

Great Western Credit Union reviews

Verified business
Last reviewed within 21 days

Review summary

People rate this company as Excellent based on 759 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Great Western Credit Union have trended positively over the past 90 days

Latest positive rating

5/5

Great customer service and quick response

I have found them really useful, they try to help when they can. And you always have a good customer service experience. Quick to respond too.

{"display":"Lizzie","full_name":"Lizzie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Lizzie 4th November 2024

Latest negative rating

1/5

I wrote a review about their terrible payday service...

I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people... I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people and the big organisations stop using them because their interest charge and this company they are using are threatening to people’s mental health and their life’s. A letter has now been drafted and hopefully Bristol city council will be the first to stop using then poor greed and not what they were when they first stated as a credit union. Think of wonga and these people are worst than them it’s time for them to stop operating and be taken to task over their disgusting recovery procedures which are like loan sharks! Read more Read less

{"display":"Liz s","full_name":"Liz s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
Liz s 8th October 2024

About Great Western Credit Union

Great Western Credit Union is the new name for Bristol Credit Union and Wyvern Savings and Loans. It is a credit union, a member-owned organisation that aims to help local people save money and can also lend money at affordable rates and terms. If you're a member of Great Western Credit Union we'd love to hear your feedback. Please share your Great Western Credit Union review to help others find out more about this mutual.

Great Western Credit Union at a glance

Reviews for Great Western Credit Union

Showing 11 of 759 company reviews Last reviewed within 21 days

Great customer service and quick response

Loans 4th November 2024

I have found them really useful, they try to help when they can. And you always have a good customer service experience. Quick to respond too.

Rated Excellent 5/5
Read more product reviews
Reply from Great Western Credit Union
Hi Lizzie, Thank you for the fantastic feedback and for taking the time to leave us a review! We're thrilled to hear that our Member Services Team has been helpful and responsive. Providing a positive experience for our members is our top priority, and it’s wonderful to know we've met your expectations. Thanks again for sharing! Best wishes, Monica
12th November 2024
Great Western Credit Union

All you need is greatweston credit union

Loans 15th October 2024

I have been a member for as long as I can remember, I feel at ease with great weston credit union by my side, always so helpful, thank you

Rated Excellent 5/5
Read more product reviews
Reply from Great Western Credit Union
Hi Victoria, Thank you so much for your kind words and for being such a loyal member of Great Western Credit Union! We're thrilled to hear that you feel supported and at ease. Our goal is to always provide helpful, friendly service, and it’s wonderful to know we've been able to make a difference for you. Best wishes, Monica
12th November 2024
Great Western Credit Union
  • 1/5

    I wrote a review about their terrible payday service...

    I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people... I wrote a review about their terrible payday service and using c and l collections it’s time they stopped providing any services to vulnerable people and the big organisations stop using them because their interest charge and this company they are using are threatening to people’s mental health and their life’s. A letter has now been drafted and hopefully Bristol city council will be the first to stop using then poor greed and not what they were when they first stated as a credit union. Think of wonga and these people are worst than them it’s time for them to stop operating and be taken to task over their disgusting recovery procedures which are like loan sharks! Read more Read less

    {"display":"Liz s","full_name":"Liz s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Liz s 8th October 2024
  • 1/5

    They have turned into a payday lender to vulnerable...

    They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Read more Read less

    {"display":"Liz s","full_name":"Liz s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Liz s 21st September 2024
  • 5/5

    I have saving with gwcu for a long time .

    I have saving with gwcu for a long time .I love saving with this company,I have to wait a few hours until I get my... I have saving with gwcu for a long time .I love saving with this company,I have to wait a few hours until I get my money which really makes me think if I really need it or not .so I seem to save better . There's great communication between me and gwcu .I have phoned in the past with queries and things were sorted out with no problem. Overall I'm very happy with the service. Read more Read less

    {"display":"Deb Bloor","full_name":"Deb Bloor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Deb Bloor 4th September 2024
  • 4/5

    GWCU review

    I found GWCU so helpful when applying for a loan easy process. With a great payment plan

    {"display":"Lindsey W","full_name":"Lindsey W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Lindsey W 23rd August 2024
  • 3/5

    Well I’ve been Art Credit Union for quite a while no...

    Well I’ve been Art Credit Union for quite a while now and don’t get no statement. I can go online and look at them but... Well I’ve been Art Credit Union for quite a while now and don’t get no statement. I can go online and look at them but I’m not the best at computer so that’s why I don’t got go online yeah not bad but I’m not on the best Online But overall, it is a good service Read more Read less

    {"display":"Sean L","full_name":"Sean L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sean L 3rd August 2024
  • 1/5

    I live in Somerset, but 'the computer says NO!'

    I cannot complete the joining process as it rejected my postcode as being a valid one in Somerset, I tried my work postcode which is... I cannot complete the joining process as it rejected my postcode as being a valid one in Somerset, I tried my work postcode which is in central Taunton (the County Town) and got the same rejection..... Read more Read less

    {"display":"John O","full_name":"John O","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1044625.png"}}'s avatar
    Savings
    John O 21st July 2024
  • 4/5

    Great personal service, infrastructure needed

    Great personal service, however their infrastructure for groups and organisations needs improving.

    {"display":"Daniel B","full_name":"Daniel B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Daniel B 15th July 2024
  • 5/5

    Easy to apply loan with quick decision

    We bought a second hand car with support from Great Western Credit Union loan. It was easy to apply and we got a decision quickly.

    {"display":"Harry Partington","full_name":"Harry Partington","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Harry Partington 12th June 2024
  • 5/5

    Great range of savings products with competitive int...

    Great range of savings products with competitive interest rates. Easy to use member portal so I can manage my accounts.

    Products from Great Western Credit Union

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