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Great Western Credit Union reviews

Bristol Credit Union logo
Rated Excellent • 4.79/5

Great Western Credit Union reviews

Verified business Last reviewed within 7 days Customer Satisfaction Champion Consumer Guardian
See more on their website Write a review

Review summary

People rate this company as Excellent based on 1,679 product reviews

Average score of 4.79/5
5 star
90%
4 star
8%
3 star
1%
2 star
0%
1 star
1%
Reviews for Great Western Credit Union have trended negatively over the past 90 days

Great Western Credit Union makes borrowing and saving feel easy and friendly, with quick responses and helpful staff who really care. Their loans are affordable with clear terms, and the savings options give peace of mind knowing your money helps the community. Some found delays in approval and website glitches frustrating, but overall it’s a supportive place to manage money.

Positive themes

  • Great Western Credit Union loans are easy to apply for with quick decisions and clear communication.
  • The customer service at Great Western Credit Union is friendly and genuinely helpful.
  • Great Western Credit Union savings are easy to manage and support local community borrowers.

Negative themes

  • Some found loan approval took too long or had delays in getting funds.
  • Website issues and email verification problems made applying frustrating for some.
  • A few felt customer service was unhelpful or inconsistent in loan decisions.
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About Great Western Credit Union

Great Western Credit Union is the new name for Bristol Credit Union and Wyvern Savings and Loans. It is a credit union, a member-owned organisation that aims to help local people save money and can also lend money at affordable rates and terms. If you're a member of Great Western Credit Union we'd love to hear your feedback. Please share your Great Western Credit Union review to help others find out more about this mutual.

Great Western Credit Union at a glance

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Reviews for Great Western Credit Union

Showing 11 of 1679 company reviews • Last reviewed within 7 days

I having problems getting onto the member portal

Loans • 6th April 2026

I having problems getting onto the member portal

{"display":"Jade W","full_name":"Jade W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Average • 3/5
Read more product reviews

Great Experience and easy to apply

Savings • 3rd April 2026

Great Experience and easy to apply

{"display":"Tongai M","full_name":"Tongai M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Consolidation my finance ..

    Found it fairly hard to get a small loan for consolidating my finances. Great western credit union has help me all they way, start to... Found it fairly hard to get a small loan for consolidating my finances. Great western credit union has help me all they way, start to finish.now I can breath a little better with a smaller monthly payment, Read more Read less

    {"display":"Phillip A","full_name":"Phillip A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Phillip A 2nd April 2026
  • 5/5

    Easy loan application

    The application was straight forward and incredibly easy to do, however it wasn’t made clear that they had to receive the child benefit payment before... The application was straight forward and incredibly easy to do, however it wasn’t made clear that they had to receive the child benefit payment before they’ll give you the loan until after I’d signed everything over, so my only draw back would be to make that clearer much earlier on in the process Read more Read less

    {"display":"Robyn ","full_name":"Robyn ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Robyn 2nd April 2026
  • 5/5

    Excellent customer service , easy to use application...

    Excellent customer service , easy to use application process.

    {"display":"Nick","full_name":"Nick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Nick 1st April 2026
  • 5/5

    Great Team

    GWCU are extremely fair and easy to deal with. I have never had any difficulty in any process. I would definitely recommend GWCU.

    {"display":"R N","full_name":"R N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    R N 1st April 2026
  • 5/5

    Smooth and Reliable Experience

    Good service, straightforward process, and helpful team.

    {"display":"Jessica Ruth Esi Tsakpo","full_name":"Jessica Ruth Esi Tsakpo","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1270792.png"}}'s avatar
  • 5/5

    Very helpful customer service was absolutely brilli...

    Very helpful customer service was absolutely brilliant.They helped me.Sort things that I wasn't short on

    {"display":"Elizabeth W","full_name":"Elizabeth W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Elizabeth W 31st March 2026
  • 5/5

    Great customer service.

    Great customer service. I have been with the team for over a year and it has been good. Many thanks!

    {"display":"Sonia S","full_name":"Sonia S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Sonia S 31st March 2026
  • 5/5

    Very easy to apply also very helpful when I rang for...

    Very easy to apply also very helpful when I rang for advice

    {"display":"Miss m","full_name":"Miss m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Miss m 30th March 2026
  • 5/5

    Family loan

    Has been a simple and easy process to access the family loan

    {"display":"Natasha h","full_name":"Natasha h","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Loans
    Natasha h 30th March 2026

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