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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.83 (197 reviews)

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4.70

Based on 197 reviews, last reviewed 29th Nov 2024

50% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

88%

2 star

Latest highest rating:

5

Prompt customer service I always get a prompt response to queries and appreciate the new savings products available Reviewed on: 29th November 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

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Great Western Credit Union Savings reviews (197)

Prompt customer service

I always get a prompt response to queries and appreciate the new savings products available Reviewed on: 29th November 2024

They have turned into a payday lender to vulnerable...

They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them they use c and c collections who add on 300 pounds worst than any payday loans which are not around anymore keep clear. Reviewed on: 21st September 2024

Reply from Great Western Credit Union Hi Liz, Thank you for sharing your feedback. We take all comments seriously and are committed to addressing any concerns. We understand that personal circumstances can change, and our standard in-house practice is to engage with members to try to come to an arrangement. Unfortunately, this can lead to a loan being defaulted and further action taken to recover the money owed to GWCU. Recently, we have handed over a large portion of historic, defaulted debts to C&L Collections, who add a charge based on the size of the debt. As a not-for-profit financial institution, any loss is felt very keenly, and we must do what we can to mitigate those losses so we can continue to provide fairly priced loans to our members. We understand your frustration regarding the use of collection services and the associated fees. We are continuously working to improve our services and ensure they meet the needs of all our members, including the most vulnerable. Best regards, Monica Response date: 26th September 2024

I have saving with gwcu for a long time .

I have saving with gwcu for a long time .I love saving with this company,I have to wait a few hours until I get my money which really makes me think if I really need it or not .so I seem to save better . There's great communication between me and gwcu .I have phoned in the past with queries and things were sorted out with no problem. Overall I'm very happy with the service. Reviewed on: 4th September 2024

Reply from Great Western Credit Union Hi Deb, Thank you so much for your lovely review! We’re delighted to hear that you’ve had such a positive experience saving with us, and that it's helped you think carefully about your savings goals. It's great to know that our communication and support have made a difference whenever you've needed assistance. We truly appreciate your loyalty and are thrilled to hear you're happy with our service. We look forward to continuing to support you in your savings journey! Warm regards, Emily Response date: 23rd September 2024

I live in Somerset, but 'the computer says NO!'

I cannot complete the joining process as it rejected my postcode as being a valid one in Somerset, I tried my work postcode which is in central Taunton (the County Town) and got the same rejection..... Reviewed on: 21st July 2024

Reply from Great Western Credit Union Hi John, Thank you for your feedback, and we’re sorry to hear that you had trouble completing the joining process. Somerset is one of the counties where our coverage is more limited as we do not cover Somerset in it's entirety and we apologise if this wasn’t clear on our website. We understand how frustrating this can be, and we have passed your feedback along to the relevant team to help improve our communication around our catchment areas. If you have any other questions or need further assistance, please don’t hesitate to reach out. We appreciate your understanding and thank you for considering Great Western Credit Union. Kind regards, Emily Response date: 9th August 2024

Great personal service, infrastructure needed

Great personal service, however their infrastructure for groups and organisations needs improving. Reviewed on: 15th July 2024

Reply from Great Western Credit Union Hi Daniel, Thank you so much for taking the time to share your thoughts with us, we are delighted you think our personal service is great. We truly appreciate your feedback, as it helps us improve our services. If you have any further insights or questions, feel free to reach out to us on 0117 924 7309 (Monday to Friday, 8am to 4pm, excluding bank holidays). Alternatively, you can drop us an email at [email protected], we’ll be more than happy to discuss this in more detail. Best regards, Monica Response date: 14th August 2024

Great range of savings products with competitive int...

Great range of savings products with competitive interest rates. Easy to use member portal so I can manage my accounts. Reviewed on: 12th June 2024

Ethical savings with a good rate and friendly service

GWCU offer a good rate of savings, friendly helpful service, and you know that your money is being used to help others Reviewed on: 4th June 2024

Credit Unions are better than the big banks

I have been saving with this credit union for around sixteen years. What's good is that I know when I am saving someone else is able to borrow so I am supporting people on lower incomes than myself. I also have found that if I need my money I contact the branch and the customer service is excellent. I know my money is safe, supporting people who need it and is easy to hand if I need it. What's there not to like... Reviewed on: 2nd June 2024

Local benefit

Saving wit Great Western Credit Union means you know your money is staying local Reviewed on: 2nd June 2024

Always a personal service.

Always a personal service. Website is welcoming and easy to use. Appreciate that my savings are being used locally and can impact our communities directly. Reviewed on: 31st May 2024

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