???? YOU TRUST BUCKS WITH YOUR SAVINGS ????

I had had modest savings with Bucks Building Society since the 1990s. But then they took my savings away from me, only telling me when I phoned that the account had been closed. After a lot of worry that I had been scammed, it turned out that Bucks themse Read more

I had had modest savings with Bucks Building Society since the 1990s. But then they took my savings away from me, only telling me when I phoned that the account had been closed. After a lot of worry that I had been scammed, it turned out that Bucks themselves had closed my account and taken my savings! The Financial Ombudsman Service advise me that there were a number of similar closures around this time.
Well, I got my savings back .... eventually .... But then they reckoned I was only due £1.35 in interest. When I queried this, it turned out the correct figure was over £40!

SO IF YOU WANT A SOCIETY THAT TAKES YOUR MONEY AWAY FROM YOU
WITHOUT YOUR CONSENT, AND THEN TRIES TO GET AWAY WITH PAYING
YOU A FRACTION OF THE INTEREST YOU ARE DUE, GO TO THE BUCKS!

I corresponded directly with the Chief Executive, Board of Directors and Head of Operations after the problem became apparent. They took months dealing with things, and, when I further complained about their service, they took weeks looking into this and then the person who had dealt with the original case (Yes, the person I was complaining about!) reviewed the case and advised their service was perfect!

.... (REALLY??? .... A RESPECTED FINANCIAL INSTITUTION THAT CALCULATES INTEREST AT £1.35 RATHER THAN OVER £40 .... PERFECT ?????)

If I had not queried things, I would have been left with just £1.35 interest. And if I hadn't complained after discovering my money had been taken, I'd have had no savings, and no interest!

Reviewed on 31st March 2022

TECHNOPHOBE

Very reliable and trustworthy people. Excellent service.

I visited them on 10 July 2021 for a quote. Their customer service was on point and fast. Kind and helpful staff too. I loved every step of the experience.

Reviewed on 31st August 2021

Amakali Gideon

Savings review

Staff are so friendly, always there to help

Uploaded on 30th April 2021

Savings customer

Savings review

Efficient and easy to use services

Uploaded on 30th April 2021

Savings customer

Savings review

I would like to be able to access my account fully onlline

Uploaded on 30th April 2021

Savings customer

Savings review

The staff are friendly, approachable and speak clearly

Uploaded on 29th April 2021

Savings customer

Savings review

Excelllent rate on regular savigns account

Uploaded on 29th April 2021

Savings customer

Savings review

I cannot rate BBS highly since moving a branch from Chalfet St Peters as it is

Uploaded on 29th April 2021

Savings customer

Savings review

Member's loyalty accounts with enhanced interest rates (eg regular saver)

Uploaded on 29th April 2021

Savings customer

Savings review

I do not have to go miles for my pension, also I save

Uploaded on 28th April 2021

Savings customer

Savings review

Local, with reputation established for many years

Uploaded on 27th April 2021

Savings customer

Savings review

Higher interest rates on savings

Uploaded on 27th April 2021

Savings customer

Savings review

Very rarely contract you but staff seem helpful

Uploaded on 27th April 2021

Savings customer

Savings review

This used to be a great BS with traiditioanl values, now just dropping savings rates for no reason, profit over customer / member benefit/ Will more funds elsewhere

Uploaded on 27th April 2021

Savings customer

Savings review

Polite tone of letter, I like the way my statement came with "greeting from Chalton St Giles"

Uploaded on 26th April 2021

Savings customer

Savings review

Prefer BS to banks but would like better interest rates

Uploaded on 26th April 2021

Savings customer

Savings review

Personal attention from local people

Uploaded on 26th April 2021

Savings customer

Savings review

After many years, interest rate dropped to almost nothing, very disappointed

Uploaded on 26th April 2021

Savings customer

Savings review

Reasonable interest rate by comparison to sme

Uploaded on 26th April 2021

Savings customer

Savings review

Opening times, provide new loyalty acc with a better interest rate

Uploaded on 26th April 2021

Savings customer