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TECHNOPHOBE

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All reviews (17)

Review of the The Co-operative Bank, Investments:

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COULDNT BE MORE UNHELPFUL!

Hours on the phone trying to withdraw money; When you complain they don't listen, or, if they do it takes several e-mails before they do. Seem to take a delight in doing just what you don't want. Reviewed on: 7th March 2025

Review of the Earl Shilton Building Society, Savings:

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Couldn't be more helpful!

Phone them and after a few button clicks on the phone and you are through to a helpful human being. No listening to music for seemingly hours, as with some. They understand your query and give good and helpful advice. Reviewed on: 7th March 2025

Review of the LV (Liverpool Victoria), Car Insurance:

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OK but not perfect

Recent price increase plus problems dealing with a claim detract from what WAS always Avery competitive supplier. Reviewed on: 22nd August 2024

Review of the Teachers Building Society, Savings:

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NO LOYALTY TO LOYAL SAVERS!

I've saved with Teachers Building Society for years and years and, whilst they have never paid a headline rate, its always been competitive. I've now found out not only that my savings have been languishing at about half the rate I could get elsewhere, but they are now reducing the rate even further! Although I'm transfering to a new Teachers account to get nearly twice as much interest, I'll also be looking to move funds elsewhere to a Society which treats me fairly, and values my loyalty! Reviewed on: 16th August 2024

Review of the Family Building Society, Savings:

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IT'S GOING DOWN!

For those of us who stayed loyal to the Society's Windfall Bond during its uncompetitive days when the interest rate fell to 0.1% (being paid at Bank Rate), what a disappointment it is (now that the bank rate has risen substantially) that the Society is giving itself the right to pay less than bank rate from October, and that notice of this rather major change is tucked away towards the end of the second page of it's advisory letter. We lost out at 0.1% knowing that the bank rate would eventially rise, but I'll predict will not gain for long on its return to a competitive rate thanks to this rather disappointing, unecessary, change! Family values? I'll be checking and reporting future changes on here. Reviewed on: 22nd July 2024

Reply from Family Building Society Dear customer We're sorry to hear that you’re unhappy with our updated Windfall Bond T&Cs. The Windfall Bond has always had potential to pay less than Bank of England Bank Rate, and this isn’t a new change within this cohort of T&C changes. What we have changed is when we are able to review the linkage to Bank of England Bank Rate. Previously this was constrained to an annual review every November, which we have now changed, so it could be any time (from 1st October onwards). It’s also been a number of years since the Bank of England Bank Rate was at 0.10% (2020 to 2021). The Windfall Bond has been paying 5.25% since 1st September 2023 (reflective of the Bank of England Bank Rate changing to 5.25% in August 2023). Although you may be concerned about the interest rate paid, Windfall Bond savers also have the opportunity of winning a prize of up to £50,000 each month. The monthly free prize draw (and therefore the chance of winning a prize) continued throughout the period when Bank of England Bank Rate was at its historic low in 2020. Whilst we have made several enhancements to the monthly free prize draw (in addition to changing when we are able to review the product’s linkage to Bank of England Bank Rate), if you are unhappy with the new changes, you can give us notice and close your account before the new T&Cs are effective on 1st October. Please contact us by telephone if you wish to set notice to close your account. Kind regards Family Building Society Response date: 25th July 2024

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