Smart Money People Logo

Voting in the British bank awards 2026 is open - Vote here

Share this page

Shawbrook Bank reviews

Shawbrook  Logo
Rated Excellent 4.87/5

Shawbrook Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 3,271 product reviews

Average score of 4.87/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended positively over the past 90 days

Shawbrook Bank’s savings accounts and ISAs are loved for their competitive interest rates and straightforward online setup. The website is easy to use, and the customer service is friendly, helpful, and quick to respond. However, some find the website a bit outdated and have faced delays or issues with ISA transfers and fund access.

Positive themes

  • Shawbrook Bank’s savings rates are consistently competitive and attractive.
  • Opening and managing Shawbrook Bank Savings and ISAs online is easy and hassle-free.
  • Customer service at Shawbrook Bank is friendly and quick to help.

Negative themes

  • Some found Shawbrook Bank’s ISA transfer process frustrating and slow.
  • A few customers struggled with website glitches and poor online navigation.
  • Delays in fund access and poor response to urgent queries caused stress.
Summarised by AI
Was this helpful?

About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 3271 company reviews Last reviewed within 7 days

Very easy to set up on line

Savings 17th January 2026

Very easy to set up especially for for someone with dyscalculia

Rated Excellent 5/5
Read more product reviews

Extremely helpful staff.

Savings 17th January 2026

As a new customer some years ago and I needed to speak to someone, I found the staff member extremely helpful. Since then I have... As a new customer some years ago and I needed to speak to someone, I found the staff member extremely helpful. Since then I have been able to navigate the website relatively easily to find information on savings products and make my decisions. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    V .. helpful staff

    V . Helpful staff and easy to contact would certainly continue using them

    {"display":"Eric F","full_name":"Eric F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Eric F 17th January 2026
  • 5/5

    Give good rates and have had no issues

    Give good rates and have had no issues

    {"display":"Chris","full_name":"Chris","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris 17th January 2026
  • 5/5

    Excellent customer service

    This was my first time investing with this bank, as I’d never used them before. The ISA application was done online and was very smooth.... This was my first time investing with this bank, as I’d never used them before. The ISA application was done online and was very smooth. They were offering the best rate, which initially attracted me, and I’ve been really happy with the experience overall. Read more Read less

    {"display":"Janet T","full_name":"Janet T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Janet T 17th January 2026
  • 5/5

    Anexcellent company to deal with.

    Anexcellent company to deal with. Quick and efficient.A good rate of interest

    {"display":"Anne S","full_name":"Anne S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Anne S 17th January 2026
  • 5/5

    Competitive rates with bonus.

    Competitive rates with bonus. Base rate is competitive when bonus ends.

    {"display":"David King","full_name":"David King","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David King 17th January 2026
  • 4/5

    Upgrade of Website.

    Been with Shawbrook many years they have recently upgraded their website which did cause me a headache at times hence 4 stars instead of 5... Been with Shawbrook many years they have recently upgraded their website which did cause me a headache at times hence 4 stars instead of 5 stars. I think it is all set up and working properly now, well hopefully. Read more Read less

    {"display":"Mr L Rochell","full_name":"Mr L Rochell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mr L Rochell 17th January 2026
  • 4/5

    excellent service and interest rates these have drop...

    excellent service and interest rates these have dropped now otherwise it would be 5 stars as others are offering better rates . very helpful staff... excellent service and interest rates these have dropped now otherwise it would be 5 stars as others are offering better rates . very helpful staff and easy to set up an onlne account Read more Read less

    {"display":"Maggie L","full_name":"Maggie L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Maggie L 17th January 2026
  • 5/5

    Competitive interest rates

    Shawbrook provide competitive interest rates for savings and I feel that my money is safe with them.

    {"display":"JACQUELINE T","full_name":"JACQUELINE T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JACQUELINE T 17th January 2026
  • 5/5

    on line access is very good.

    on line access is very good. information detail of various savings has good detail.

    {"display":"peter r","full_name":"peter r","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    peter r 17th January 2026

    Products from Shawbrook Bank

    Showing all products offered by Shawbrook Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice