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Shawbrook Bank reviews

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Rated Excellent 4.87/5

Shawbrook Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 3,370 product reviews

Average score of 4.87/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended negatively over the past 90 days

Shawbrook Bank’s savings accounts and ISAs are loved for their competitive interest rates and straightforward online setup. The website is easy to use, and the customer service is friendly, helpful, and quick to respond. However, some find the website a bit outdated and have faced delays or issues with ISA transfers and fund access.

Positive themes

  • Shawbrook Bank’s savings rates are consistently competitive and attractive.
  • Opening and managing Shawbrook Bank Savings and ISAs online is easy and hassle-free.
  • Customer service at Shawbrook Bank is friendly and quick to help.

Negative themes

  • Some found Shawbrook Bank’s ISA transfer process frustrating and slow.
  • A few customers struggled with website glitches and poor online navigation.
  • Delays in fund access and poor response to urgent queries caused stress.
Summarised by AI
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About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 3370 company reviews Last reviewed within 7 days

Easy to navigate,

Savings 21st February 2026

Easy to navigate, competitive rates of interest, helpful customer service. have been with Shawbrook off and on for quite a few years and never had a problem.

Rated Excellent 5/5
Read more product reviews

Helpful customer service

Savings 19th February 2026

They really helped when I had a low interest fixed rate ISA, allowing me to move it without penalty. As I result, I've kept the... They really helped when I had a low interest fixed rate ISA, allowing me to move it without penalty. As I result, I've kept the initial investment with them and saved more in a further product. Good customer service breeds loyalty. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Easy to understand when contacting customer service

    Easy to understand when contacting customer service

    {"display":"Patricia W","full_name":"Patricia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Patricia W 18th February 2026
  • 5/5

    I am very happy with contact and investments.

    I am very happy with contact and investments.

    {"display":"Caroline Phyllis Yell","full_name":"Caroline Phyllis Yell","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Caroline Phyllis Yell 15th February 2026
  • 5/5

    Very straightforward procedures

    Very straightforward procedures and responsive to queries.

    {"display":"Christine P","full_name":"Christine P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine P 15th February 2026
  • 5/5

    Good FR ISA rates and easy re-investment

    I have had fixed rate cash ISAs with Shawbrook for many years paying good rates and easily re-invested on maturity

    {"display":"Brian Y","full_name":"Brian Y","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brian Y 11th February 2026
  • 5/5

    The whole process was very straightforward and every...

    The whole process was very straightforward and everything went smoothly without any problems.

    {"display":"Nigel B","full_name":"Nigel B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Nigel B 10th February 2026
  • 4/5

    Good Customer service

    Any queries have been dealt with promptly and effectively

    {"display":"Lesley","full_name":"Lesley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley 9th February 2026
  • 5/5

    Good rate of interest, easy to access account and mo...

    Good rate of interest, easy to access account and most important, I can speak to an advisor by telephone when I need to.

    {"display":"Mary B","full_name":"Mary B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mary B 7th February 2026
  • 5/5

    Very helpful when you ask a question online

    Very helpful when you ask a question online

    {"display":"Sally G","full_name":"Sally G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sally G 6th February 2026
  • 5/5

    I have ISA savings accounts with Shawbrook Bank and...

    I have ISA savings accounts with Shawbrook Bank and have found their online platform very user‑friendly. All account requests and queries are processed within 24... I have ISA savings accounts with Shawbrook Bank and have found their online platform very user‑friendly. All account requests and queries are processed within 24 hours, which makes managing my savings straightforward and efficient. Read more Read less

    {"display":"Jai","full_name":"Jai","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Jai 5th February 2026

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