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Shawbrook Bank reviews

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Rated Excellent • 4.83/5

Shawbrook Bank reviews

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Last reviewed within 7 days
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Review summary

People rate this company as Excellent based on 2,481 product reviews

Average score of 4.83/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%

Latest positive rating

5/5

It was incredibly straightforward to open up an ISA...

It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA.

{"display":"Hilary W","full_name":"Hilary W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Hilary W 16th July 2025

Latest negative rating

1/5

POOR CUSTOMER SERVICE

Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money... Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. Not so forthcoming when you try contacting them! Read more Read less

{"display":"A Knight ","full_name":"A Knight ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Loans
A Knight 24th October 2025
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About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 2481 company reviews • Last reviewed within 7 days

POOR CUSTOMER SERVICE

Loans • 24th October 2025

Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money... Wanting to pay off loan. Have had no reply to emails and no reply from their “ring back” service. Very quick to loan the money at high interest rate. Not so forthcoming when you try contacting them! Read more Read less

{"display":"A Knight ","full_name":"A Knight ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Shawbrook Bank treatment of loyal customers

Savings • 19th October 2025

Shawbrook Bank advertsing a a new Bonus Easy Access Savings Account Issue 2 4.31% AER (variable) for the first 12 months – includes a 2.31%... Shawbrook Bank advertsing a a new Bonus Easy Access Savings Account Issue 2 4.31% AER (variable) for the first 12 months – includes a 2.31% AER fixed bonus For new customers only So this is for NEW CUSTOMERS ONLY. Existing customers new Easy Access accounts are 3.3% interest. SO IS THIS SHAWBROOK BANKS WAY OF TREATING AND REWARDING LOYAL EXISTING CUSTOMERS? Read more Read less

{"display":"Vic M","full_name":"Vic M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 1/5

    I would like to transfer an existing isa into the sh...

    I would like to transfer an existing isa into the shawbrook 1 year fixed rate account, you would think it was straight forward? , not... I would like to transfer an existing isa into the shawbrook 1 year fixed rate account, you would think it was straight forward? , not with shawbrook, going fine until reached 32% and it asked me my title ,that's where it failed it does not allow you to select from the pre loaded list,tried over 15 times, and even asked my wife to try , to no avail, and without completing all the fields it doesn't allow you to proceed, that tells me if they can't get the bacis right, there not for me , Read more Read less

    {"display":"Glen Eden","full_name":"Glen Eden","avatar":{"url":"\/assets\/uploads\/avatars\/users\/974618.png"}}'s avatar
    Savings
    Glen Eden 26th August 2025
  • 5/5

    It was incredibly straightforward to open up an ISA...

    It was incredibly straightforward to open up an ISA account and to transfer the balance at maturity to another ISA.

    {"display":"Hilary W","full_name":"Hilary W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Hilary W 16th July 2025
  • 5/5

    So easy to deal with

    For an online bank, they're so easy to deal with

    {"display":"Michael B","full_name":"Michael B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael B 28th April 2025
  • 5/5

    Fantastic bank.

    Fantastic bank. Super efficient, friendly and easy to use. Very good.

    {"display":"Fiona","full_name":"Fiona","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Fiona 25th April 2025
  • 5/5

    So simple to set up and use , great rates

    So simple to set up and use , great rates

    {"display":"Mark L","full_name":"Mark L","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1211407.png"}}'s avatar
    Savings
    Mark L 25th April 2025
  • 5/5

    Excellent online savings experience

    I have invested with Shawbrook for over five years, they were my first experience of an online investment company (without physical counter service). I have... I have invested with Shawbrook for over five years, they were my first experience of an online investment company (without physical counter service). I have found their website easy to use, and when I have needed to communicate with them, both online and by phone, their responses have been prompt, professional, and knowledgable. Shawbrook consistently offer competetive rates over a range of savings products, and I frequently choose them for my new cash ISA accounts, and for re-investing when the term ends. Read more Read less

    {"display":" JMcLeod","full_name":" JMcLeod","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JMcLeod 24th April 2025
  • 4/5

    Service provided by Shawbrook

    Generally very good, the rate offered for a 1 year Fixed Rate ISA is very competitive.

    {"display":"ShawbBury","full_name":"ShawbBury","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    ShawbBury 21st April 2025
  • 5/5

    Johns savings.

    All information I have needed, I have found on my online account.

    {"display":"John E","full_name":"John E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John E 20th April 2025
  • 5/5

    Great Bank with a savings account to suit all

    I have been with Shawbrook for years and they always have the perfect account for me. I have never had any problems.

    {"display":"Suzanne H","full_name":"Suzanne H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Suzanne H 20th April 2025

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