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Shawbrook Bank reviews

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Rated Excellent 4.86/5

Shawbrook Bank reviews

Verified business Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 3,458 product reviews

Average score of 4.86/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended negatively over the past 90 days

Shawbrook Bank’s savings accounts and ISAs are loved for their competitive interest rates and straightforward online setup. The website is easy to use, and the customer service is friendly, helpful, and quick to respond. However, some find the website a bit outdated and have faced delays or issues with ISA transfers and fund access.

Positive themes

  • Shawbrook Bank’s savings rates are consistently competitive and attractive.
  • Opening and managing Shawbrook Bank Savings and ISAs online is easy and hassle-free.
  • Customer service at Shawbrook Bank is friendly and quick to help.

Negative themes

  • Some found Shawbrook Bank’s ISA transfer process frustrating and slow.
  • A few customers struggled with website glitches and poor online navigation.
  • Delays in fund access and poor response to urgent queries caused stress.
Summarised by AI
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About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 3458 company reviews Last reviewed within 14 days

Easy to navigate online.

Savings 19th April 2026

Easy to navigate online. Competitive products.

Rated Excellent 5/5
Read more product reviews

Shawbrook are wonderful

Savings 17th April 2026

I’ve used Shawbrook several times, they are wonderful but sometimes their savings rates are not the best. The service is great and the staff are lovely and informative.

Rated Excellent 5/5
Read more product reviews
  • 1/5

    Disrespect for personal information

    My main experience of this bank is that if you have a personal account and a business savings account with them, they lump the two... My main experience of this bank is that if you have a personal account and a business savings account with them, they lump the two together if your personal name and/or address matches, even though they are distinctly different entities with different names. When pointed it out, first they take ages to respond, and then they argue that they are doing you a favour by allowing you to view all your accounts together in one log-on. Obviously this is not right because if occasionally you had to let your accountant have a view of your business account, you do not want them to be able to see tour personal savings as well. Read more Read less

    {"display":"H R Dhokia","full_name":"H R Dhokia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    H R Dhokia 16th April 2026
  • 5/5

    So easy to deal with, emails answered quickly.

    So easy to deal with, emails answered quickly. Website easy to navigate

    {"display":"Lesley Short","full_name":"Lesley Short","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Lesley Short 16th April 2026
  • 4/5

    This savings account offers a genuinely brilliant ra...

    This savings account offers a genuinely brilliant rate, making it one of the most attractive easy‑access options available right now. Interest is competitive, paid reliably,... This savings account offers a genuinely brilliant rate, making it one of the most attractive easy‑access options available right now. Interest is competitive, paid reliably, and the account is simple to manage day‑to‑day. It’s ideal for anyone who wants flexibility without sacrificing a strong return. The only real area for improvement is the deposit process. While withdrawals and general account management are smooth, adding money could be more intuitive and streamlined. A clearer, faster deposit pathway — especially for people who top up regularly — would make the overall experience feel even more seamless. Overall, it’s a high‑performing easy‑access account with excellent value, and with a small tweak to the deposit flow, it would be close to perfect. Read more Read less

    {"display":"Elliot Gibbons","full_name":"Elliot Gibbons","avatar":{"url":"\/assets\/uploads\/avatars\/users\/726141.png"}}'s avatar
    Savings
    Elliot Gibbons 16th April 2026
  • 4/5

    Easy to access online, good return.

    Easy to access online, good return.

    {"display":"Christine A","full_name":"Christine A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine A 13th April 2026
  • 5/5

    Great Service

    Great. Very happy. Good interest rate

    {"display":"Steve G","full_name":"Steve G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Steve G 10th April 2026
  • 5/5

    Question/query

    Whenever I've called with a question/query the assistant has always been very helpful and very knowledgable.

    {"display":"Sharon B","full_name":"Sharon B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sharon B 10th April 2026
  • 5/5

    Straightforward, informative and professional

    Straightforward, informative and professional

    {"display":"Pauline G","full_name":"Pauline G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Pauline G 10th April 2026
  • 5/5

    Not being bothered with ads makes being with this ba...

    Not being bothered with ads makes being with this bank worth while.

    {"display":"Michael D","full_name":"Michael D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Michael D 10th April 2026
  • 5/5

    friendly...

    have always had good experiences wit Shawbrook including knowledgeable and friendly staff

    {"display":"mr f","full_name":"mr f","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    mr f 9th April 2026

    Products from Shawbrook Bank

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