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Shawbrook Bank reviews

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Rated Excellent 4.86/5

Shawbrook Bank reviews

Verified business Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 3,448 product reviews

Average score of 4.86/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended negatively over the past 90 days

Shawbrook Bank’s savings accounts and ISAs are loved for their competitive interest rates and straightforward online setup. The website is easy to use, and the customer service is friendly, helpful, and quick to respond. However, some find the website a bit outdated and have faced delays or issues with ISA transfers and fund access.

Positive themes

  • Shawbrook Bank’s savings rates are consistently competitive and attractive.
  • Opening and managing Shawbrook Bank Savings and ISAs online is easy and hassle-free.
  • Customer service at Shawbrook Bank is friendly and quick to help.

Negative themes

  • Some found Shawbrook Bank’s ISA transfer process frustrating and slow.
  • A few customers struggled with website glitches and poor online navigation.
  • Delays in fund access and poor response to urgent queries caused stress.
Summarised by AI
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About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 3448 company reviews Last reviewed within 7 days

friendly...

Savings 9th April 2026

have always had good experiences wit Shawbrook including knowledgeable and friendly staff

Rated Excellent 5/5
Read more product reviews

Best for savers

Savings 9th April 2026

Ever since i opened a savings account i have not had any problems . My savings interest is credited every month and it’ does not vary like other banks

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Good interest rates and communications

    Good interest rates and communications

    {"display":"Col","full_name":"Col","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Col 9th April 2026
  • 4/5

    Excellent value for savings.

    Shawbrook have provided excellent value savings at times when other banks have cut rates as soon as the Bank of England has done so.

    {"display":"Dee Bee","full_name":"Dee Bee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Dee Bee 9th April 2026
  • 5/5

    Bank where smart money grows

    Good customer service. Goooooooooooooood

    {"display":"Ashwini T","full_name":"Ashwini T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Ashwini T 8th April 2026
  • 5/5

    Good fixed ISA saving rate.

    Good fixed ISA saving rate. Easy to use website and helpful customer services.

    {"display":"Investor","full_name":"Investor","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Investor 8th April 2026
  • 5/5

    Good Service

    Shawbrook has been extremely easy to deal with and their customer service is easy to access and efficient.

    {"display":"Christine E","full_name":"Christine E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Christine E 8th April 2026
  • 5/5

    Easy to deal with

    Easy to deal with, good interest rate and good communication

    {"display":"Diane S","full_name":"Diane S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Diane S 8th April 2026
  • 5/5

    A Great Bank with good customer service.

    A Great Bank with good customer service.

    {"display":"Junes","full_name":"Junes","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Junes 8th April 2026
  • 5/5

    Good rates and easy to use platform.

    Good rates and easy to use platform.

    {"display":"Cyril L","full_name":"Cyril L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Cyril L 8th April 2026
  • 5/5

    Positive response

    Always simple to use whatever I need to do

    {"display":"PAUL D","full_name":"PAUL D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    PAUL D 8th April 2026

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