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Shawbrook Bank reviews

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Rated Excellent 4.85/5

Shawbrook Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 2,416 product reviews

Average score of 4.85/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended positively over the past 90 days

Latest positive rating

4/5

Four accounts is surely an endorsement.

We now have four savings accounts with Shawbrook.

{"display":"John T","full_name":"John T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
John T 6th April 2025

Latest negative rating

1/5

Don't go hereWhere to begin?

Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties.

{"display":"elisa ","full_name":"elisa ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
elisa 8th April 2025

About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 2416 company reviews Last reviewed within 7 days

Don't go hereWhere to begin?

Savings 8th April 2025

Where to begin? Lousy customer service, bordering on dishonesty. T&Cs defiinitely don't match customer care duties.

Rated Terrible 1/5
Read more product reviews

Four accounts is surely an endorsement.

Savings 6th April 2025

We now have four savings accounts with Shawbrook.

Rated Good 4/5
Read more product reviews
  • 5/5

    Very attentive and helpful staff.

    Very attentive and helpful staff.

    {"display":"Shahid A","full_name":"Shahid A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shahid A 3rd April 2025
  • 5/5

    Easy to use good rates and customer service

    Easy to use good rates and customer service

    {"display":"David M","full_name":"David M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1139946.png"}}'s avatar
    Savings
    David M 3rd April 2025
  • 5/5

    Best interest rates at the time of investment

    Great I have used them twice. Customer service are great aswell

    {"display":"Scott P","full_name":"Scott P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Scott P 2nd April 2025
  • 5/5

    Useful fixed rates

    Unlike other Banks Shawbrook allows you to add funds to fixed rate isas which is very useful. Communication is very easy.

    {"display":"K Mccormick","full_name":"K Mccormick","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    K Mccormick 2nd April 2025
  • 5/5

    Shawbrook : simple to use; good communications; exce...

    Shawbrook : simple to use; good communications; excellent interest rates.

    {"display":"John N","full_name":"John N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John N 1st April 2025
  • 5/5

    I found Shawbrook bank easy to deal with

    I found saving with Shawbrook bank straightforward their rates are good and the application forms also straightforward.

    {"display":"David P","full_name":"David P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David P 31st March 2025
  • 5/5

    Excellent customer service.

    Excellent customer service. Very helpful with first time investing. No matter how many times I called.

    {"display":"Debbie W","full_name":"Debbie W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Debbie W 30th March 2025
  • 5/5

    Consistently good savings rates and helpful REAL peo...

    Consistently good savings rates and helpful REAL people when bed on the telephone

    {"display":"Valerie B","full_name":"Valerie B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Valerie B 30th March 2025
  • 5/5

    Savings Accounts

    Had a number of savings accounts with Shawbrook, including ISAs and easy to set up, access and transfer funds

    {"display":"Paul D","full_name":"Paul D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Paul D 30th March 2025

    Products from Shawbrook Bank

    Showing all products offered by Shawbrook Bank

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