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Shawbrook Bank reviews

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Rated Excellent 4.87/5

Shawbrook Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 3,362 product reviews

Average score of 4.87/5
5 star
92%
4 star
6%
3 star
0%
2 star
0%
1 star
2%
Reviews for Shawbrook Bank have trended positively over the past 90 days

Shawbrook Bank’s savings accounts and ISAs are loved for their competitive interest rates and straightforward online setup. The website is easy to use, and the customer service is friendly, helpful, and quick to respond. However, some find the website a bit outdated and have faced delays or issues with ISA transfers and fund access.

Positive themes

  • Shawbrook Bank’s savings rates are consistently competitive and attractive.
  • Opening and managing Shawbrook Bank Savings and ISAs online is easy and hassle-free.
  • Customer service at Shawbrook Bank is friendly and quick to help.

Negative themes

  • Some found Shawbrook Bank’s ISA transfer process frustrating and slow.
  • A few customers struggled with website glitches and poor online navigation.
  • Delays in fund access and poor response to urgent queries caused stress.
Summarised by AI
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About Shawbrook Bank

Shawbrook is a bank popular with real-estate professionals, SMEs and consumers. It provides a wide range of products and services, including savings accounts, personal loans, business financing, and property financing such as mortgages. Shawbrook claims to offer a straightforward, no-nonsense alternative to high street banks, combining traditional banking values with a modern approach.

Find out if existing customers agree by reading the Shawbrook bank reviews on Smart Money People, left by genuine customers.

If you’re considering switching to Shawbrook, read our Shawbrook bank reviews first for valuable insight into what you can expect. Find out how easy others found it to open an account, or about their experience with the customer service team. And most importantly, whether they would recommend Shawbrook.

Have you ever been a Shawbrook customer? Why not leave an honest Shawbrook bank review today. Why did you choose them and are you happy you did? Maybe you were impressed with their knowledge on buy to let mortgages? Or perhaps you were able to take out a home improvement loan at a great rate? Whatever your experience, share it with our Smart Money People community. Together, we can help people like you make better financial decisions.

Is Shawbrook Bank covered by FSCS?

Because Shawbrook is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA), eligible deposits are protected by the FSCS up to £85,000. Any deposits above this figure won’t be covered. It’s also important to remember that the limit applies per authorised firm. So, if you had two separate accounts with Shawbrook, you’d only be protected for up to £85,000 in total across both accounts.

How secure is Shawbrook Bank?

Shawbrook was established in 2011, and is trusted by over 425,000 customers. It is authorised by the PRA and regulated by the FCA so you can be confident your money is safe. However, as with any financial service provider, it makes sense to be vigilant for fraudulent impersonations.

How do I contact Shawbrook bank?

Shawbrook aims to answer common customer questions on its site, but you can also get in touch directly. Find the right contact department for your query here: https://www.shawbrook.co.uk/direct/contact-us/

Which bank owns Shawbrook bank?

In 2017, a consortium led by BC Partners and Pollen Street Capital acquired Shawbrook Group plc.

Does Shawbrook bank have an app?

Unlike a lot of other banks, Shawbrook doesn’t have a banking app, however it does have an online savings portal. This allows you to manage your account directly.

In addition, Shawbrook is an investor in the Wagestream app, where it partners with employers to allow workers to withdraw a proportion of money ahead of their month-end pay check.

Shawbrook Bank at a glance

Reviews for Shawbrook Bank

Showing 11 of 3362 company reviews Last reviewed within 7 days

Very helpful when you ask a question online

Savings 6th February 2026

Very helpful when you ask a question online

Rated Excellent 5/5
Read more product reviews

I have ISA savings accounts with Shawbrook Bank and...

Savings 5th February 2026

I have ISA savings accounts with Shawbrook Bank and have found their online platform very user‑friendly. All account requests and queries are processed within 24... I have ISA savings accounts with Shawbrook Bank and have found their online platform very user‑friendly. All account requests and queries are processed within 24 hours, which makes managing my savings straightforward and efficient. Read more Read less

{"display":"Jai","full_name":"Jai","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Jai
Rated Excellent 5/5
Read more product reviews
  • 4/5

    Quite good - not the easiest website to negotiate if...

    Quite good - not the easiest website to negotiate if you have more than one account but on the whole good once you have got used to it.

    {"display":"Arnold R","full_name":"Arnold R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Arnold R 3rd February 2026
  • 5/5

    Great bank - a breath of fresh air

    Great bank - a breath of fresh air

    {"display":"John s","full_name":"John s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    John s 3rd February 2026
  • 5/5

    Customer service is very good and professional.

    Customer service is very good and professional. Interest rates good although recently fallen.

    {"display":"Judith B","full_name":"Judith B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Judith B 3rd February 2026
  • 5/5

    Good customer service, efficient and easy.

    Good customer service, efficient and easy.

    {"display":"Chris g","full_name":"Chris g","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Chris g 31st January 2026
  • 5/5

    Investment

    Information given is reliable.Competitive.

    {"display":"anthony p","full_name":"anthony p","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    anthony p 31st January 2026
  • 5/5

    Tip top banking.

    Pleased with everything so far, I just hope you keep giving good rates as I would hate to leave you.

    {"display":"Scotty","full_name":"Scotty","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Scotty 31st January 2026
  • 5/5

    I have an ISA and a savings Bond.

    I have an ISA and a savings Bond. All communication is clear and helpful. I informed Shawbrrok that I had been scammed and my connected... I have an ISA and a savings Bond. All communication is clear and helpful. I informed Shawbrrok that I had been scammed and my connected current account at Santander had been compromised. The helpful advisor on the phone has tempoarily frozen my account, I can unfreeze it at any point I feel any danger has passed Read more Read less

    {"display":"Shirley B","full_name":"Shirley B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Shirley B 31st January 2026
  • 5/5

    Excellent

    Easy to use website with clear information and competitive products.

    {"display":"Sarah H","full_name":"Sarah H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sarah H 30th January 2026
  • 5/5

    Recommended.

    Good communication. Easy to use. Annual tax statements easy to view.

    {"display":"Sandra B","full_name":"Sandra B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Sandra B 29th January 2026

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