I had a terrible experience with Santander credit cards. I applied for a credit card, and they abandoned my application without even telling me. I... I had a terrible experience with Santander credit cards. I applied for a credit card, and they abandoned my application without even telling me. I only found out after I called them myself, and even then, I was placed on hold for ages before getting an answer. The reason they gave for abandoning my application? My address wasn’t in the exact format they expect. Apparently, the street and apartment number were in reverse order. Seriously? It’s still the same address! How is that a valid reason to just drop my application without notifying me? It’s ridiculous and shows a complete lack of common sense. This whole process was frustrating, unprofessional, and a waste of my time. I expected better from a major bank like Santander. Would not recommend. Read more Read less

WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING... WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING SANTANDER BRANCH FOR THIS SIMPLE TASK TO BE PERFORMED.EITHER THEY ARE ALARMINGLY AND BEYOND INCOMPETENT OR CRIMINAL ACTIVITY HAS OCCURED WITH MY ACCOUNT AND STILL NOTHING HAS BEEN DONE ABOUT THIS AFTER TELLING SANTANDER FOR 3 YEARS OF THIS OCCURANCE TO MULTIPLE SANTANDER STAFF.THIS BANK IS AN ABSOLUTE JOKE AND BEYOND COMPREHENSION. Read more Read less

Waiting for personal information to be provided after 3 years of waiting and excuses. Still waiting but receiving nothing but excuses instead. Told them is... Waiting for personal information to be provided after 3 years of waiting and excuses. Still waiting but receiving nothing but excuses instead. Told them is fraud on my account but no one listens. Beyond incompetent. They just do not care. Worst bank imaginable and no one listens to you. Hellish. Read more Read less

I have been using my Santander account for 9 years now. Security is top notch, and that is very important.

WOULD ADVISE TO BEWARE OF THIS BANK AFTER ABSOLUTE HELLISH EXPERIENCE.WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING... WOULD ADVISE TO BEWARE OF THIS BANK AFTER ABSOLUTE HELLISH EXPERIENCE.WAITING FOR A (SAR) FOR 3 YEARS.INSTEAD RECIEVED NOTHING BUT MISTRUTHS AND INCOMPETENCE INSTEAD.STILL WAITING TO RECIEVE MY INFORMATION AFTER REPEATEDLY CALLING SANTANDER AND VISITING SANTANDER BRANCH FOR THIS SIMPLE TASK TO BE PERFORMED.EITHER THEY ARE ALARMINGLY AND BEYOND INCOMPETENT OR CRIMINAL ACTIVITY HAS OCCURED WITH MY ACCOUNT AND STILL NOTHING HAS BEEN DONE ABOUT THIS AFTER TELLING SANTANDER FOR 3 YEARS OF THIS OCCURANCE TO MULTIPLE SANTANDER STAFF. Read more Read less

Easy to apply for mortgage and to renew (have 25 years term) good rates and help customer services assistants. Can also change deal set up... Easy to apply for mortgage and to renew (have 25 years term) good rates and help customer services assistants. Can also change deal set up once in place like the term and part repayment from interest only Read more Read less

Very high interest rate at the moment of 4% for an easy access saver.

So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they... So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they kept sending me letters that were asking me to do things I’d done two weeks previous. Such a confusing, long and complex process I just gave up in the end. Read more Read less

Brilliant service, call centres excellent