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Santander reviews

Santander Logo
Rated Good • 3.75/5

Santander reviews

Unverified business
Last reviewed within 14 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • Offers in-person appointments
    Offers in-person appointments
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 2,365 product reviews

Average score of 3.75/5
5 star
48%
4 star
24%
3 star
9%
2 star
4%
1 star
15%
Reviews for Santander have trended negatively over the past 90 days

Latest positive rating

5/5

Santander very good

Brilliant service, call centres excellent

{"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

So hard to set up an account.

So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they... So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they kept sending me letters that were asking me to do things I’d done two weeks previous. Such a confusing, long and complex process I just gave up in the end. Read more Read less

{"display":"Ralp b","full_name":"Ralp b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Santander products

About Santander

Santander is a large retail and commercial bank based in the UK and a wholly owned subsidiary of global bank Banco Santander.

Santander’s roots go back to 1849 when the National Freehold Land and Building Society was established. It was aimed at securing voting rights by selling shares and using proceeds to buy land on the outskirts of London.

Products offered by Santander include banking, savings and investment accounts, mortgages, credit cards, insurance and loans.

Santander at a glance

Contact details

Phone
03309 123 123
Email
[email protected]
Social media

Reviews for Santander

Showing 11 of 2365 company reviews • Last reviewed within 14 days

So hard to set up an account.

123 Current Account (discontinued) • 28th November 2024

So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they... So hard to set up an account. Couldn’t believe it. I had to wait in a physical bank twice for over an hour. And they kept sending me letters that were asking me to do things I’d done two weeks previous. Such a confusing, long and complex process I just gave up in the end. Read more Read less

{"display":"Ralp b","full_name":"Ralp b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Santander very good

123 Current Account (discontinued) • 28th November 2024

Brilliant service, call centres excellent

{"display":"Matt","full_name":"Matt","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    Great cashback offers

    The Santander Edge 2% cashback offer for the first 6 months means getting £15 a month for spending money I would have anyway, on top... The Santander Edge 2% cashback offer for the first 6 months means getting £15 a month for spending money I would have anyway, on top of the 1% cashback from the debit account for bills and transport. The account fee is more than justified Read more Read less

    {"display":"harblack","full_name":"harblack","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Everyday Credit Card
    harblack 22nd November 2024
  • 4/5

    Spoke to a real person

    Was so good I could speak to a real person very quickly

    {"display":"Justin Maitland-Walker","full_name":"Justin Maitland-Walker","avatar":{"url":"\/assets\/uploads\/avatars\/users\/836529.png"}}'s avatar
  • 1/5

    Santander Very poor customer experience

    Opened a savings account after 4 weeks they closed my account for no reason and it took nearly 6 months to get my money back after contacting fcs

    {"display":"Mark s","full_name":"Mark s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Saver
    Mark s 21st November 2024
  • 1/5

    A huge mistake

    Since I was already a Santander customer I foolishly decided to invest a large lump sum in one of their stocks and shares ISAs at... Since I was already a Santander customer I foolishly decided to invest a large lump sum in one of their stocks and shares ISAs at low to medium risk. Since then I have watched the fund shed its value and sink to a level from which it has remained virtually static showing no signs of ever recovering. Why am I paying fees for this? Steer well clear. Read more Read less

    {"display":"Merlin","full_name":"Merlin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    ISA
    Merlin 18th November 2024
  • 1/5

    I would give it to 0 if I could.

    I would give it to 0 if I could. The experience is extremely awful, they are not professional at all. THEY DO NOT BOTHER TO... I would give it to 0 if I could. The experience is extremely awful, they are not professional at all. THEY DO NOT BOTHER TO CHECK YOR DOCUMENT AND JUST KEPT BOUNCING BACK AND SAID YOUR DOCUMENT IS NOT acceptable! Their employees do not even know how to check sharecode, just inform client and stated that the share code isn't working. Read more Read less

    {"display":"angery customer","full_name":"angery customer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072227.png"}}'s avatar
    Mortgage
    angery customer 6th November 2024
  • 1/5

    Steer Clear

    This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent... This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent details required, they lose them then freeze the account again. Unbelievable . The also call with no ID and ask all your personal details? Other banks at least let you know who they are with some personal details. Read more Read less

    {"display":"darren m","full_name":"darren m","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My trusted bank

    I have been with Santander for over thirty years in all that time I have never had a problem the only reason I changed to... I have been with Santander for over thirty years in all that time I have never had a problem the only reason I changed to the everyday account was because the 123 no longer suited my needs. I have had many products with Santander, a mortgage that I have paid off, savings accounts current accounts in all that time and different products they have performed outstanding in every respect. Read more Read less

    {"display":"Mike","full_name":"Mike","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good all-round service.

    Good all-round service. Happy with the overall account.

    {"display":"Andrew K","full_name":"Andrew K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Locked out of account, with no explanation

    Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams... Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams who knew nothing. The CEO's executive team did not even respond in the promised time frame and no one knew whey there was a lock. My husband had to provide rafts of business statements for a personal account (each one costing, as it needed his accountant to provide). Service was beyond appalling. Read more Read less

    {"display":"Georgie","full_name":"Georgie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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