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Santander reviews

Santander Logo
Rated Good • 3.74/5

Santander reviews

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Unverified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • Offers in-person appointments
    Offers in-person appointments
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 2,467 product reviews

Average score of 3.74/5
5 star
47%
4 star
24%
3 star
9%
2 star
4%
1 star
16%
Reviews for Santander have trended negatively over the past 90 days

Latest positive rating

5/5

Useful credit card as no fee for spending abroad

Useful credit card as no fee for spending abroad

{"display":"RG","full_name":"RG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Zero Credit Card
RG 21st June 2025

Latest negative rating

1/5

Unhelpfull and Heartless

We have had a joint account with Santander 13 years, it's our main bank account, never been overdrawn and always several thousand in credit, now... We have had a joint account with Santander 13 years, it's our main bank account, never been overdrawn and always several thousand in credit, now retired we needed a debit card to facilitate cash withdrawl, went on the Santander on line banking site, no mention of debit card or how to get one, rang Santander, they told me I can't request one on line or over the phone, the conversation was that I needed to download the Santander App or visit a branch, I don't do banking on the phone, I know many do but I don't trust it, I enphasised that I can apply for a mortgage on line, I can take out Credit cards, open accounts make payments of thousands of pounds, yet I cant get a debit card for use on my own account, Santander told me I had to go to a branch, Santander continually close branches, making them further and further away for many, their actions are detrimental and discrimitary to the elderely, the disabled and those who are of limited resources and cannot drive, for us to visit a Santander Branch is a mornings outing if driving, best part of a day by public transport, for us both to go by public transport would cost around £30. I have now recied a letter of Deadlock following my complaint, stating Santander have done nothing wrong, is Santander stupid or just plain heartless and uncaring. Read more Read less

{"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
See more reviews for Santander products

About Santander

Santander is a large retail and commercial bank based in the UK and a wholly owned subsidiary of global bank Banco Santander.

Santander’s roots go back to 1849 when the National Freehold Land and Building Society was established. It was aimed at securing voting rights by selling shares and using proceeds to buy land on the outskirts of London.

Products offered by Santander include banking, savings and investment accounts, mortgages, credit cards, insurance and loans.

Santander at a glance

Contact details

Phone
03309 123 123
Email
[email protected]
Social media

Reviews for Santander

Showing 11 of 2467 company reviews • Last reviewed within 7 days

Unhelpfull and Heartless

Everyday Current Account • 2nd July 2025

We have had a joint account with Santander 13 years, it's our main bank account, never been overdrawn and always several thousand in credit, now... We have had a joint account with Santander 13 years, it's our main bank account, never been overdrawn and always several thousand in credit, now retired we needed a debit card to facilitate cash withdrawl, went on the Santander on line banking site, no mention of debit card or how to get one, rang Santander, they told me I can't request one on line or over the phone, the conversation was that I needed to download the Santander App or visit a branch, I don't do banking on the phone, I know many do but I don't trust it, I enphasised that I can apply for a mortgage on line, I can take out Credit cards, open accounts make payments of thousands of pounds, yet I cant get a debit card for use on my own account, Santander told me I had to go to a branch, Santander continually close branches, making them further and further away for many, their actions are detrimental and discrimitary to the elderely, the disabled and those who are of limited resources and cannot drive, for us to visit a Santander Branch is a mornings outing if driving, best part of a day by public transport, for us both to go by public transport would cost around £30. I have now recied a letter of Deadlock following my complaint, stating Santander have done nothing wrong, is Santander stupid or just plain heartless and uncaring. Read more Read less

{"display":"Tony","full_name":"Tony","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Is that a bank for the elderly ?

123 Current Account (discontinued) • 23rd June 2025

Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest... Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest which they have a statutory duty to provide and on each occasion that certificate was not available and still isn’t . The branch are unable to explain why and the complaints department which I phoned today made it impossible for me to complain . Their „ security questions „ were such that I , as an old person was unable to answer . I need to do my tax return and will not be able to rely on the required certificate . Read more Read less

{"display":"Tina","full_name":"Tina","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Poor • 2/5
Read more product reviews
  • 5/5

    Useful credit card as no fee for spending abroad

    Useful credit card as no fee for spending abroad

    {"display":"RG","full_name":"RG","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Zero Credit Card
    RG 21st June 2025
  • 5/5

    I have been a Santander customer since it was Abbey...

    I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful.... I have been a Santander customer since it was Abbey National and it has never let me down. The staff are always pleasant and helpful. They are my go-to for any financial advice. The online and mobile banking service is excellent too and very easy to navigate for an oldie like me. Read more Read less

    {"display":"Eirian N","full_name":"Eirian N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great savings account, easy to open online and I lik...

    Great savings account, easy to open online and I like the online app. It's easy to use and you can find everything you need really easily too

    {"display":"Kate B","full_name":"Kate B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Saver
    Kate B 12th June 2025
  • 5/5

    I'm a happy customer!

    Santander offer interest rates similar to their competitors and the app is intuitive and straightforward to navigate. In my opinion the app would be easier... Santander offer interest rates similar to their competitors and the app is intuitive and straightforward to navigate. In my opinion the app would be easier on the eye if there was a 'dark mode' option. Read more Read less

    {"display":"Carl Mountain","full_name":"Carl Mountain","avatar":{"url":"\/assets\/uploads\/avatars\/users\/461586.png"}}'s avatar
    Cash ISA
    Carl Mountain 12th June 2025
  • 5/5

    Very satisfied, Santander have always been great in...

    Very satisfied, Santander have always been great in terms of service.

    {"display":"Lee G","full_name":"Lee G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Statement and local branch

    Statement is very clear and there is a local branch if I need to speak face to face with someone.

    {"display":"David Francis","full_name":"David Francis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I've used Santander for years - they're easy account...

    I've used Santander for years - they're easy accounts to use with no fancy extra frills (unless you want them), and they just do what... I've used Santander for years - they're easy accounts to use with no fancy extra frills (unless you want them), and they just do what they say on the tin. The customer service is excellent and I have no complaints about them at all. Read more Read less

    {"display":"Natalie","full_name":"Natalie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Absolutely Terrible Experience!!!

    I strongly advise against using Santander Home Insurance, especially if you're in Spain. Their communication is non-existent – it's practically impossible to reach anyone when... I strongly advise against using Santander Home Insurance, especially if you're in Spain. Their communication is non-existent – it's practically impossible to reach anyone when you need help. Emails go unanswered, phone calls get you nowhere, and you’re left completely in the dark. When it comes to filing a claim, prepare for total frustration. They always find a way to deny it, no matter how valid it is. It feels like they are just looking for excuses not to pay out, and they blatantly ignore you in the process. Trying to cancel the policy? Good luck. They make it as complicated and drawn out as possible, clearly hoping you’ll just give up so they can keep charging you. This company is a complete waste of money. They take your premiums but provide zero service or support. I regret ever signing up and would never recommend Santander Home Insurance to anyone. Stay away – this company is a scam in disguise. Read more Read less

    {"display":"Mark D","full_name":"Mark D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    I have been with this bank for 38 years and to be ho...

    I have been with this bank for 38 years and to be honest they are not that helpful with loyal customers. Been turned down twice... I have been with this bank for 38 years and to be honest they are not that helpful with loyal customers. Been turned down twice for a loan with them. never had an overdraft or been in a bad financial Read more Read less

    {"display":"John McMillan","full_name":"John McMillan","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Santander
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