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Santander reviews

Santander Logo
Rated Good • 3.81/5

Santander reviews

Unverified business Last reviewed within 7 days
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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Provides paperless statements and documents
    Provides paperless statements and documents
  • Offers in-person appointments
    Offers in-person appointments
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 2,581 product reviews

Average score of 3.81/5
5 star
49%
4 star
24%
3 star
8%
2 star
4%
1 star
15%
Reviews for Santander have trended positively over the past 90 days

Santander’s app and online banking are often praised for being easy to use and reliable, making day-to-day banking straightforward. Many appreciate the cashback rewards on bills and the decent interest rates on savings accounts, which help make the monthly fees worthwhile. Friendly and helpful branch staff also get a mention, though fewer branches remain. On the downside, customers frequently complain about poor customer service, especially long waits on phone lines and unhelpful or rude staff. Account blocks and freezes without clear explanation cause major frustration, as do slow or problematic mortgage and insurance processes. Several warn about issues with investment products losing value and poor claims handling with home insurance.

Positive themes

  • Santander’s app and online banking are easy to use and reliable for everyday banking.
  • Cashback on bills and decent interest rates make Santander’s current accounts worthwhile.
  • Branch staff are friendly and helpful when you need face-to-face support.

Negative themes

  • Customer service is often slow or unhelpful with long waits and poor communication.
  • Accounts get blocked or frozen without clear reasons causing major inconvenience.
  • Mortgage and insurance processes are slow and frustrating with poor claims handling.
Summarised by AI
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About Santander

Santander is a large retail and commercial bank based in the UK and a wholly owned subsidiary of global bank Banco Santander.

Santander’s roots go back to 1849 when the National Freehold Land and Building Society was established. It was aimed at securing voting rights by selling shares and using proceeds to buy land on the outskirts of London.

Products offered by Santander include banking, savings and investment accounts, mortgages, credit cards, insurance and loans.

Santander at a glance

Contact details

Phone
03309 123 123
Email
[email protected]
Social media

Reviews for Santander

Showing 11 of 2581 company reviews • Last reviewed within 7 days

I love Santander and all of their products.

Everyday Current Account • 26th March 2026

I love Santander and all of their products. They are very fair with customers and look after us well.

{"display":"Christopher W","full_name":"Christopher W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Santander Curent bank account.

Basic current account • 26th March 2026

Santander is always there for me and they give me a sense of belonging.

{"display":"Johnathine ","full_name":"Johnathine ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Easy - never had any issues.

    Easy - never had any issues. Good service. Online banking works well. Visited branch once and got what I needed. My wife also has Santander... Easy - never had any issues. Good service. Online banking works well. Visited branch once and got what I needed. My wife also has Santander and I moved across and got £200 welcome bonus which was nice. Read more Read less

    {"display":"Stephen B","full_name":"Stephen B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Personal and business data separation

    If you have a business account and a personal savings account with santander, beware; they will merge the display of all your accounts into one... If you have a business account and a personal savings account with santander, beware; they will merge the display of all your accounts into one log-in. This means that all your personal savings will be available for all to see if you have given view to somebody like your accountant at times when it is necessary to do so. When you raise the question they arrogantly claim that they are doing you a favour by bringing it all in one view! Read more Read less

    {"display":"H R Dhokia","full_name":"H R Dhokia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Straight forward process

    Easy to get and clearly explained costs

    {"display":"M Roos","full_name":"M Roos","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1332139.png"}}'s avatar
  • 5/5

    A very reliable service provider

    A very reliable service provider

    {"display":"Robert Harvey","full_name":"Robert Harvey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    I have had this account for over 10 years and for my...

    I have had this account for over 10 years and for my purposes have never been tempted to move. The App is excellent, easy to use and rewards are reasonable

    {"display":"Margaret Davies","full_name":"Margaret Davies","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Efficient Banking

    Always had good response from enquiries. Account handled efficiently and up to date.

    {"display":"Barrie H","full_name":"Barrie H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    BANKING AS IT SHOULD BE

    THE STAFF ARE WELL TRAINED AND HELPFUL.. THE INTERNET SITE IS EASY TO USE AND GIVES YOU ALL THE INFORMATION YOU NEED, SUCH AS THE... THE STAFF ARE WELL TRAINED AND HELPFUL.. THE INTERNET SITE IS EASY TO USE AND GIVES YOU ALL THE INFORMATION YOU NEED, SUCH AS THE RATE OF INTEREST ON EACH ACCOUNT. TRANSFER BETWEEN ACCOUNTS IS SIMPLE AS IS THE INTERNET BANKING. Read more Read less

    {"display":"Michael ","full_name":"Michael ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 2/5

    PROBLEM AFTER PROBLEM SO HAVE TRANSFERED TO NAYIONWI...

    PROBLEM AFTER PROBLEM SO HAVE TRANSFERED TO NAYIONWIDE AND NOW RECEIVE A MUCH MORE CUSTOMER FOCUSED BANK

    {"display":"robert j","full_name":"robert j","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Bank that suits

    Provide a service that suits my requirements for current account & credit card

    {"display":"Victor Guest","full_name":"Victor Guest","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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