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Santander reviews

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Rated Good 3.74/5

Santander reviews

Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 2,361 product reviews

Average score of 3.74/5
5 star
48%
4 star
24%
3 star
9%
2 star
4%
1 star
15%
Reviews for Santander have trended negatively over the past 90 days

Latest positive rating

5/5

My trusted bank

I have been with Santander for over thirty years in all that time I have never had a problem the only reason I changed to... I have been with Santander for over thirty years in all that time I have never had a problem the only reason I changed to the everyday account was because the 123 no longer suited my needs. I have had many products with Santander, a mortgage that I have paid off, savings accounts current accounts in all that time and different products they have performed outstanding in every respect. Read more Read less

Latest negative rating

1/5

Santander Very poor customer experience

Opened a savings account after 4 weeks they closed my account for no reason and it took nearly 6 months to get my money back after contacting fcs

{"display":"Mark s","full_name":"Mark s","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Saver
Mark s 21st November 2024

About Santander

Santander is a large retail and commercial bank based in the UK and a wholly owned subsidiary of global bank Banco Santander.

Santander’s roots go back to 1849 when the National Freehold Land and Building Society was established. It was aimed at securing voting rights by selling shares and using proceeds to buy land on the outskirts of London.

Products offered by Santander include banking, savings and investment accounts, mortgages, credit cards, insurance and loans.

Santander at a glance

Reviews for Santander

Showing 11 of 2361 company reviews Last reviewed within 7 days

Santander Very poor customer experience

Saver 21st November 2024

Opened a savings account after 4 weeks they closed my account for no reason and it took nearly 6 months to get my money back after contacting fcs

Rated Terrible 1/5
Read more product reviews

A huge mistake

ISA 18th November 2024

Since I was already a Santander customer I foolishly decided to invest a large lump sum in one of their stocks and shares ISAs at... Since I was already a Santander customer I foolishly decided to invest a large lump sum in one of their stocks and shares ISAs at low to medium risk. Since then I have watched the fund shed its value and sink to a level from which it has remained virtually static showing no signs of ever recovering. Why am I paying fees for this? Steer well clear. Read more Read less

Rated Terrible 1/5
Read more product reviews
  • 1/5

    I would give it to 0 if I could.

    I would give it to 0 if I could. The experience is extremely awful, they are not professional at all. THEY DO NOT BOTHER TO... I would give it to 0 if I could. The experience is extremely awful, they are not professional at all. THEY DO NOT BOTHER TO CHECK YOR DOCUMENT AND JUST KEPT BOUNCING BACK AND SAID YOUR DOCUMENT IS NOT acceptable! Their employees do not even know how to check sharecode, just inform client and stated that the share code isn't working. Read more Read less

    {"display":"angery customer","full_name":"angery customer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072227.png"}}'s avatar
    Mortgage
    angery customer 6th November 2024
  • 1/5

    Steer Clear

    This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent... This bank has froze my account several times, most recently on payday for the staff. It then takes hours to get this unlocked. I sent details required, they lose them then freeze the account again. Unbelievable . The also call with no ID and ask all your personal details? Other banks at least let you know who they are with some personal details. Read more Read less

  • 5/5

    My trusted bank

    I have been with Santander for over thirty years in all that time I have never had a problem the only reason I changed to... I have been with Santander for over thirty years in all that time I have never had a problem the only reason I changed to the everyday account was because the 123 no longer suited my needs. I have had many products with Santander, a mortgage that I have paid off, savings accounts current accounts in all that time and different products they have performed outstanding in every respect. Read more Read less

  • 5/5

    Good all-round service.

    Good all-round service. Happy with the overall account.

  • 1/5

    Locked out of account, with no explanation

    Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams... Both my husband and I were locked out of accounts. First my business accounts, then 2 weeks later our joint accounts. Bounced between service teams who knew nothing. The CEO's executive team did not even respond in the promised time frame and no one knew whey there was a lock. My husband had to provide rafts of business statements for a personal account (each one costing, as it needed his accountant to provide). Service was beyond appalling. Read more Read less

  • 1/5

    Didn’t help me to return my stolen money .

    Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company... Didn’t help me to return my stolen money . I contacted them several times and was told that it was impossible because the fraudulent company actually existed and I needed to contact them personally. And when the circumstances turned out to be the opposite and the company did not exist, the bank said that the case was closed and no one would take any further action to help me get my money back. S.G. Read more Read less

  • 1/5

    Not a save bank! Lost a lot of money because of them!

    Some time ago, I had Open Bank block my account there because suspicious debits were being attempted. A week after the account was blocked, Open... Some time ago, I had Open Bank block my account there because suspicious debits were being attempted. A week after the account was blocked, Open Bank still allowed a large debit to go through from a fraudulent company. Unfortunately, there has been no compensation or apology to date. Never again open or Santander! Read more Read less

  • 1/5

    Not poor even more than poor service.

    Don't use this bank, staff don't know even how to help the costumer . they only think people need their bank to use for there... Don't use this bank, staff don't know even how to help the costumer . they only think people need their bank to use for there convince. They show only they have all power But not try to understand their costumer's issue. I suggest do not use this bank anymore. Read more Read less

  • 5/5

    Affordable and Hassle-Free

    I've had a great experience with Santander home insurance. The pricing is very competitive, offering solid coverage at an affordable rate. The application process was... I've had a great experience with Santander home insurance. The pricing is very competitive, offering solid coverage at an affordable rate. The application process was incredibly straightforward and user-friendly, making it quick and easy to get my home insured. Overall, I'm very satisfied with the service and would recommend Santander to anyone looking for convenient and cost-effective home insurance. Read more Read less

    {"display":"MM","full_name":"MM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Options Home Insurance
    MM 4th September 2024

    Products from Santander

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