Write a review

Go to business site

Santander: Basic current account reviews

Name: Basic current account
Rating: 4.12 (332 reviews)

View other Santander products

4.12

Based on 332 reviews, last reviewed 23rd Apr 2026

11% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

4

Standard current account. Standard current account. 0% interest on balances, with charges on an overdraft. Online banking is Ok and fairly easy to use Reviewed on: 23rd April 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

Read all reviews Write a review

About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

Review Santander: Basic current account now

Help others make smarter decisions by sharing your own experience.

Write a review

Santander Basic current account reviews (332)

Standard current account.

Standard current account. 0% interest on balances, with charges on an overdraft. Online banking is Ok and fairly easy to use Reviewed on: 23rd April 2026

All the team at Santander Tunbridge Wells are amazing

All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful, listened well, and gave us the best service. Reviewed on: 17th April 2026

Good telephone banking.

Good telephone banking. Easy to use online banking. Easy to make bank transfers. Good online statements. Reviewed on: 17th April 2026

The current account does everything you need it too...

The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have commuted to the nearest branch (you will probably need your pasaport) you are usually met by someone trying to get you to use a machine after you have already quid for 5 minutes. Reviewed on: 16th April 2026

They are always helpful and go above and beyond

They are always helpful and go above and beyond Reviewed on: 16th April 2026

Great people to deal with.

Great people to deal with. They are understanding and arealways able to help Reviewed on: 16th April 2026

Easy to do and stress free!

I opened an account and was kept up to date throughout the entire process. If I had a question I could call and speak to someone. All my direct debits went across without problems- what’s not to like?? Reviewed on: 16th April 2026

Great experience overall

Great experience overall, very efficiant, good costumer service , good comunication, easy app to use Reviewed on: 16th April 2026

Good starter bank account - app functions well with...

Good starter bank account - app functions well with limited hassle and provides a decent service. Could be improved by allowing the debit cards to use Apple Pay. Reviewed on: 15th April 2026

Simple banking without frills, fluff or fees

I have been with Santander for many years, a legacy from Alliance & Leicester. My current account offers straightforward simple banking without unnecessary fluff and frills and there is no monthly fee. We still have a local branch albeit on reduced opening hours. I find the app excellent, it even let's me pay in cheques which before was the only reason I needed to visit the branch. Reviewed on: 6th April 2026

Do you have a different Santander product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Personal bank account
from Investec 4.52 from 3 reviews
Current Account
from Reliance Bank 4.00 from 1 reviews
Current Account
from Tesco Bank 4.41 from 69 reviews

Want to see more from Santander?

Life Insurance
from Santander 5.00 from 2 reviews
Choice Current Account
from Santander 4.23 from 22 reviews
Zero Credit Card
from Santander 4.21 from 21 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub