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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.36 (333 reviews)

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4.36

Based on 333 reviews, last reviewed 7th Jun 2026

22% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

53%

20%

13%

11%

Latest highest rating:

5

Trustworthy banking Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when yo... Read more Reviewed on: 7th June 2026

Latest lowest rating:

2

The current account does everything you need it too... The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have com... Read more Reviewed on: 16th April 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (333)

Trustworthy banking

Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when you’re making big payments and warn you of scams on the rise. Been with them for years and probably always will be ! Reviewed on: 7th June 2026

Standard current account.

Standard current account. 0% interest on balances, with charges on an overdraft. Online banking is Ok and fairly easy to use Reviewed on: 23rd April 2026

All the team at Santander Tunbridge Wells are amazing

All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful, listened well, and gave us the best service. Reviewed on: 17th April 2026

Good telephone banking.

Good telephone banking. Easy to use online banking. Easy to make bank transfers. Good online statements. Reviewed on: 17th April 2026

The current account does everything you need it too...

The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have commuted to the nearest branch (you will probably need your pasaport) you are usually met by someone trying to get you to use a machine after you have already quid for 5 minutes. Reviewed on: 16th April 2026

They are always helpful and go above and beyond

They are always helpful and go above and beyond Reviewed on: 16th April 2026

Great people to deal with.

Great people to deal with. They are understanding and arealways able to help Reviewed on: 16th April 2026

Easy to do and stress free!

I opened an account and was kept up to date throughout the entire process. If I had a question I could call and speak to someone. All my direct debits went across without problems- what’s not to like?? Reviewed on: 16th April 2026

Great experience overall

Great experience overall, very efficiant, good costumer service , good comunication, easy app to use Reviewed on: 16th April 2026

Good starter bank account - app functions well with...

Good starter bank account - app functions well with limited hassle and provides a decent service. Could be improved by allowing the debit cards to use Apple Pay. Reviewed on: 15th April 2026

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