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Santander: Basic current account reviews

Name: Basic current account
Rating: 4.22 (338 reviews)

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4.22

Based on 338 reviews, last reviewed 11th Aug 2026

70% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

52%

20%

13%

11%

Latest highest rating:

4

Average bank, friendly staff I find the branch staff friendly Reviewed on: 14th June 2026

Latest lowest rating:

1

I was robbed of £1650 Santander said we cover fraud... I was robbed of £1650 Santander said we cover fraud up to 100,000 and you got £1650 they said they don't cover many bad banks don't use them Reviewed on: 11th August 2026

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About this product

The Santander Basic current account is for people who’ve been turned down for another current account, have a poor credit history, or are new to the UK for work or study.

The Basic current account has a contactless debit card, basic banking facilities, mobile banking as well as no fees for using Santander cash machines abroad.

Santander Basic account reviews help you find out what it’s really like to be a customer. If you’ve used Santander before, you can also leave a review and share your experience.

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Santander Basic current account reviews (338)

I was robbed of £1650 Santander said we cover fraud...

I was robbed of £1650 Santander said we cover fraud up to 100,000 and you got £1650 they said they don't cover many bad banks don't use them Reviewed on: 11th August 2026

Average bank, friendly staff

I find the branch staff friendly Reviewed on: 14th June 2026

Good bank helpful staff very keen to help

Good bank helpful staff very keen to help Reviewed on: 11th June 2026

Very good security and good online experience

Very good security and good online experience Reviewed on: 11th June 2026

just another bank nothing special

just another bank nothing special Reviewed on: 11th June 2026

Trustworthy banking

Always felt protected with Santander, a bank that truly looks out for you. Customer service is top notch online. They will always double check when you’re making big payments and warn you of scams on the rise. Been with them for years and probably always will be ! Reviewed on: 7th June 2026

Standard current account.

Standard current account. 0% interest on balances, with charges on an overdraft. Online banking is Ok and fairly easy to use Reviewed on: 23rd April 2026

All the team at Santander Tunbridge Wells are amazing

All the team at Santander Tunbridge Wells have been amazing over the last 7 months, helping us to settle a relatives estate. They were always helpful, listened well, and gave us the best service. Reviewed on: 17th April 2026

Good telephone banking.

Good telephone banking. Easy to use online banking. Easy to make bank transfers. Good online statements. Reviewed on: 17th April 2026

The current account does everything you need it too...

The current account does everything you need it too the main issue is the complete lack of people available to see in branch. By the time you have commuted to the nearest branch (you will probably need your pasaport) you are usually met by someone trying to get you to use a machine after you have already quid for 5 minutes. Reviewed on: 16th April 2026

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