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Metro Bank Current Account Reviews

Ratings based on 144 reviews Last review 1 month ago

Metro Bank Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest Metro Bank Current Account reviews to find out what life as a Metro Bank customer is really like. And...

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Metro Bank Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest Metro Bank Current Account reviews to find out what life as a Metro Bank customer is really like. And remember, if you are a Metro Bank customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Metro Bank Current Account reviews. Together, we can make financial services work better for everyone.

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Your Current Account Reviews (144)

8th June 2019

Future of Banking

After passing a new bank been opened promoting late night and 7 days opening I looked further into them and opened a basic Savings account. After excellent service and every interaction been so good I switched all my banking to them. They really are...

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After passing a new bank been opened promoting late night and 7 days opening I looked further into them and opened a basic Savings account. After excellent service and every interaction been so good I switched all my banking to them. They really are what banks used to be I.e. Friendly, helpful, caring and available. I really hope they do well and shake up the banking system as they are not for real people anymore they are all based on apps, online transactions supported by mediocre call centre staff and opening times that don't reflect the rest of any other businesses.

3rd April 2019

Worst banking experience ever!

Had my account blocked by metro for no reason, can't access money, can't pay direct debits due. Need to send in all sorts of paperwork to confirm normal everyday transactions. Customer service totally unhelpful. Now left with no money to pay bills...

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Had my account blocked by metro for no reason, can't access money, can't pay direct debits due. Need to send in all sorts of paperwork to confirm normal everyday transactions. Customer service totally unhelpful. Now left with no money to pay bills indefinitely while they 'look into this' and they can't even tell me how long this will take. Very disappointing and not uncommon for this bank going by other reviews I've read with people having the same problem.

15th March 2019

Unprofessional

Metro Bank, without explanation or notice, froze my account completely when I tried to make a transfer. I have never had this situation before with any other bank, they wanted to know the nature of the initial deposits into the account made over a...

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Metro Bank, without explanation or notice, froze my account completely when I tried to make a transfer. I have never had this situation before with any other bank, they wanted to know the nature of the initial deposits into the account made over a month ago which I only found out after ringing them. Had to make numerous calls over several days to resolve the matter, in most cases their responses were inconsistent, some staff totally immature, inexperienced and unprofessional. Had to obtain advice from the financial ombudsman and also reported to the financial conduct authority. There are several examples online of Metro Bank doing the same to other customers. The bank never put anything in writing, no updates or calls. They only lifted the restriction on my account after I threatened to sue. This bank gave me week of misery and undue stress, I am glad I have now switched to HSBC. In summary, Metro Bank very poor service and far from professional compared to high street banks.

29th January 2019

Fresh new branch approach

Held a Metro account for four years now and it’s been a great bank. Branch (store!) opening hours are great, the branches are clean, bright and Buck the stuffy high street branch trend of other banks. Staff are friendly, often chosen for being new to b...

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Held a Metro account for four years now and it’s been a great bank. Branch (store!) opening hours are great, the branches are clean, bright and Buck the stuffy high street branch trend of other banks. Staff are friendly, often chosen for being new to banking but that doesn’t mean their competency is questionable- quite the opposite. Joy to deal with, just a shame they are all in the South of England!

17th January 2019

Simply the best bank on the high street

Open my account without any fuss. Set up online banking, which was my choice. Printed my card there and then. Best interaction I’ve had in a bank brilliant

14th January 2019

Friendly and helpful staff combined with modern banking

Friendly staff give clear explanations about the services offered / asked for. Account opening was a doddle and I left the branch with debit card in hand and online banking set-up and ready to be used.

14th January 2019

Metro is fantastic!

Super quick account opening. Walked into branch with no appointment. Walked out 15 mins later with an account, card in my wallet, internet and mobile banking all set-up and I’d had a cup of tea too!

13th January 2019

Great customer service

I have only been with Metro bank for a short time but find the customer service very efficient and helpful. It’s always easy to get through and actually speak to someone with any queries and I also find the online banking easier to navigate than o...

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I have only been with Metro bank for a short time but find the customer service very efficient and helpful. It’s always easy to get through and actually speak to someone with any queries and I also find the online banking easier to navigate than other online banks.

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