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Metro Bank: Current account reviews

Name: Current account
Rating: 4.8 (10577 reviews)

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4.80

Based on 10,577 reviews, last reviewed 10th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

New debit card Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent i... Read more Reviewed on: 25th March 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10577)

Poor service and unfair account closure.

On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card that had not been activated. A staff member was hostile, accused me of not following instructions, and raised an unrelated debate about his nationality. He refused to assist and did not apologise. As I left, a large male employee—later identified as the assistant manager—approached me aggressively, shouting, “Go! Go, out of here!” He moved towards me in a threatening manner. When I asked if he believed his physical size could intimidate people, he replied, “Yes.” He continued shouting outside the branch in broad daylight, clenching his fists and making threatening gestures. I felt genuinely fearful of physical assault and called the police. The next day, Metro Bank emailed to say my account would be closed on 28 May 2026, citing “following a review” with no further explanation. A letter cited a breach of Term 11.2, which they apply to threatening behaviour, fraud, or illegal account use. I had done none of these things. I am a vulnerable customer, assessed by the DWP as having Limited Capability for Work due to a mental health condition. Metro Bank’s conduct caused me significant psychological distress. Reviewed on: 10th June 2026

New debit card

Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent it by post in UK only. Reviewed on: 25th March 2026

Good experience in personality and protection on sta...

Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Overall, a good bank.

Overall, a good bank. Office timings, staff behaviour, and facilities for kids to play and learn about finances are good. I am happy with the services like online banking and card payments globally. Reviewed on: 23rd January 2026

Always professional polite when I have contacted the...

Always professional polite when I have contacted them answered my queries felt respected and valued as a customer Reviewed on: 23rd January 2026

Metro knows nothing about account switching

I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my account as outstanding to the debt agency. This left a nasty footprint on my credit score. I applied for credit with my new bank which was declined due to my credit score. I had to borrow money from a friend… embarrasing. I complained and Metro admitted the mistake. The offered me £50. I declined as I felt it did not reflect fair compensation for the impact this had on me. Reviewed on: 22nd January 2026

Good Customer Service and I highly recommend their b...

Good Customer Service and I highly recommend their basic account Reviewed on: 22nd January 2026

Better accounts elsewhere

Decent app but no open banking links from Metro to other banks. Current account is standard fare. Charges for foreign transactions. No whistles and bells at all. Store staff are ok but often disinterested.. Not sure that they really want retail business. Reviewed on: 22nd January 2026

Account switching feels like sour grapes

I recently decided to move my bank account away from Metro Bank as I was not satisfied with the reduced branch (Store) availability and the general moral of the employees. At first Metro Bank was a breath of fresh air but that changed and it feels as tired as banks always were. I used the current account switching service offered by my new bank/building society. All seemed to go well up to the point where my balance was meant to be moved over. Metro Bank neglected to move my overdrawn balance to my new bank and set my account balance to zero. Metro Bank then went to mark my account as outstanding and reported me to the credit bureaus. I immediately walked to my nearest Metro Bank store to pay the outstanding balance but the cashier said that is not possible. She raised this with the account switching team. I contacted the customer services and asked to pay the outstanding which was then sorted out over the phone. I also made a complaint. (In the past, I had always maintained a very high credit score) This left a nasty footprint on my credit score and when I asked my new bank for credit, this was refused as my credit score was rubbish. This put me in an awkward position as I was forced to ask family for a loan. I made a complaint Metro Bank. The complaint was upheld and they apologised for the way they treated my account switch. They offered £50 compensation. I then contacted them and said that I do not need the £50 anymore as I have resolved my problems but I do not feel that £50 nearly compensates for the difficult position that their handling of my account switch put me in. They maintained that £50 was all that was on offer. I declined this offer again. If there was any doubt of changing bank accounts, this had now been put to rest. Reviewed on: 14th January 2026

I have been with Metro bank for over six years now,...

I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I needed to go into my local branch I have always been helped promptly. The app is so easy and complete that one hardly ever needs to phone them up or go to a branch. Overall I'd recommend Metro Bank Reviewed on: 27th May 2025

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