Metro Bank Current Account Reviews

  Ratings based on 1,867 reviews       Last review 6 days ago    

Metro Bank Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest Metro Bank Current Account reviews to find out what life as a Metro Bank customer is really like. And...

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Metro Bank Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest Metro Bank Current Account reviews to find out what life as a Metro Bank customer is really like. And remember, if you are a Metro Bank customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Metro Bank Current Account reviews. Together, we can make financial services work better for everyone.

Overall Rating

Amazing

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Metro Bank Review Insight

What are people saying in their reviews?

Customer Service

21% of feedback is Process related

Customer profile

Top Age Profile: 25-34

Top Channel Preference: Branch

Your Current Account Reviews

1,867 reviews

Review Metro Bank's Current Account now

Worst customer service

Worst customer service I have ever received it is soo evident they are working from home, they just don’t care. I had an agent cut the phone and beforehand was arguing with me rather than listening to my problem

Reviewed on 18th October 2021
Ace Agency's avatar
Ace Agency

Really nice people to deal with

I rarely need to go into a shop as their online banking works really well, but when I have visited them they are always so kind, even when I have trivial problems

Reviewed on 2nd October 2021
Schund's avatar
Schund

Best move ever.

I changed to Metro Bank in 2018 after 41 years with my previous bank. My branch was closed without telling me. Metro Bank are efficient and friendly and I have been able to save more using them with the use of the app. More efficiency all round.

Reviewed on 14th June 2021
Stephen Slater's avatar
Stephen Slater

Choosing a bank account

Hi...as a stay at home mum,I’ve not required a personal bank account for a long time.You can’t always trust reviews but my experience with Metro Bank has confirmed all that others say....friendly,helpful,professional,trustworthy and above all,a per... Read more

Hi...as a stay at home mum,I’ve not required a personal bank account for a long time.You can’t always trust reviews but my experience with Metro Bank has confirmed all that others say....friendly,helpful,professional,trustworthy and above all,a perfect bank to do business with...highly recommended

Reviewed on 17th April 2021
Jacqueline's avatar
Jacqueline

Very professional

Service is quick and very professional, staff kind and helpful, online banking easy to access.

Reviewed on 17th April 2021
Emilia's avatar
Emilia

Refreshing.

So nice to see a bank emerge out of the shadow of 'The Big Four' that actually cares about its' customers and is still open long after the 'old boys' have closed their doors. Particularly convenient for those that finish work after the standard banks... Read more

So nice to see a bank emerge out of the shadow of 'The Big Four' that actually cares about its' customers and is still open long after the 'old boys' have closed their doors. Particularly convenient for those that finish work after the standard banks have closed but can't get out at lunchtime to conduct their business. And as for opening on a Sunday..? Gasp..!! "I'd miss my morning round of golf, chap"..! Top marks, Metro.!

Reviewed on 17th April 2021
Stuart Lebeau's avatar
Stuart Lebeau

Amazing bank amazing people

From the opening hours to the ease of replacing your lost or stolen card it’s a brilliant bank. Far superior to any of its high street competitors.

Reviewed on 17th April 2021
NickHarman's avatar
NickHarman

Brilliant

I recently visited Metro Bank in Hayes/Southall to open an account. The staff were friendly and efficient upon arrival. The young man that opened my account was friendly, informative, respectful, humourous and totally professional for the entirity. ... Read more

I recently visited Metro Bank in Hayes/Southall to open an account. The staff were friendly and efficient upon arrival. The young man that opened my account was friendly, informative, respectful, humourous and totally professional for the entirity. I even left the Bank with my new Debit Card,all set upand ready to use. You dont get that in any other bank! You wait for your cards to arrive by post and your "pin' number to arrive seperately a few days later!
I highly recommend Metro Bank !

Reviewed on 17th April 2021
Amanda Dempsey's avatar
Amanda Dempsey

Convenient, helpful - weekend banking - best bank ever!

Love this bank and its convenient opening hours, especially at the weekend. Love that it's dog friendly. Very happy customer.

Reviewed on 17th April 2021
Mary Joan's avatar
Mary Joan

Great

Great bank to have and customer services is great and easy.

Reviewed on 17th April 2021
Phillip's avatar
Phillip

Current Account

It was very easy to open current account and the staff members are very helpful

Reviewed on 17th April 2021
Furry's avatar
Furry

Only Bank OPENING stores

I originally joined when working in London nine years ago. I rejoined over a year ago when they opened in Manchester, their Staff are warm and friendly and you get to meet the Bank Manager when opening an account. Plus they have a British call... Read more

I originally joined when working in London nine years ago. I rejoined over a year ago when they opened in Manchester, their Staff are warm and friendly and you get to meet the Bank Manager when opening an account. Plus they have a British call centre! Couldn’t recommend Metro Bank enough to Family & Friends. Brilliant concept and a decent Bank.

Reviewed on 17th April 2021
John Irwin's avatar
John Irwin

Amazing, friendly, forward thinking

The most amazing bank I have experienced with a genuine focus on customer service

Reviewed on 17th April 2021
And's avatar
And

absolutely perfect

understandable and simple explanation quick administration friendly helpful staff

Reviewed on 17th April 2021
Peter's avatar
Peter

Quick and easy

Bankers always ready to help and answer an questions I have. Printed my new card within minutes. Staff always have a pleasant attitude.

Reviewed on 17th April 2021
M's avatar
M

Beautiful

Never had a problem with metro bank and they are lovely and very friendly on the phone.

Reviewed on 17th April 2021
Olympia Carvalho's avatar
Olympia Carvalho

Great Bank with Great services

Metro bank given me the time after 6 O’clock and the services I need

Reviewed on 17th April 2021
ALI 's avatar
ALI

Very easy

Easy to use and good online banking

Reviewed on 17th April 2021
JessFletcherMckee's avatar
JessFletcherMckee

Old Metro Bank customer

I'v been banking with Metro Bank since the start with no regret.

Reviewed on 17th April 2021
Zoltan's avatar
Zoltan

A good bank account without fees for use abroad

I have been with Metro Bank for years now and I have always had a good experience with them from customer service to the in-store experience. As someone who frequently travels in Europe, the lack of fees has made this account so useful. When I lost my... Read more

I have been with Metro Bank for years now and I have always had a good experience with them from customer service to the in-store experience. As someone who frequently travels in Europe, the lack of fees has made this account so useful. When I lost my bank card I was able to walk into my local branch and get a replacement within 15mins. Overall - a brilliant high street bank!

Reviewed on 17th April 2021
YM's avatar
YM