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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10579 reviews)

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4.79

Based on 10,579 reviews, last reviewed 13th Jun 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10579)

I'm calling all the time to unblock my card when I t...

I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Good service, user-friendly mobile application

Good service, user-friendly mobile application Reviewed on: 13th June 2026

Poor service and unfair account closure.

On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card that had not been activated. A staff member was hostile, accused me of not following instructions, and raised an unrelated debate about his nationality. He refused to assist and did not apologise. As I left, a large male employee—later identified as the assistant manager—approached me aggressively, shouting, “Go! Go, out of here!” He moved towards me in a threatening manner. When I asked if he believed his physical size could intimidate people, he replied, “Yes.” He continued shouting outside the branch in broad daylight, clenching his fists and making threatening gestures. I felt genuinely fearful of physical assault and called the police. The next day, Metro Bank emailed to say my account would be closed on 28 May 2026, citing “following a review” with no further explanation. A letter cited a breach of Term 11.2, which they apply to threatening behaviour, fraud, or illegal account use. I had done none of these things. I am a vulnerable customer, assessed by the DWP as having Limited Capability for Work due to a mental health condition. Metro Bank’s conduct caused me significant psychological distress. Reviewed on: 10th June 2026

New debit card

Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent it by post in UK only. Reviewed on: 25th March 2026

Good experience in personality and protection on sta...

Good experience in personality and protection on staff are very amazing their are amazing by the way Reviewed on: 23rd January 2026

Overall, a good bank.

Overall, a good bank. Office timings, staff behaviour, and facilities for kids to play and learn about finances are good. I am happy with the services like online banking and card payments globally. Reviewed on: 23rd January 2026

Always professional polite when I have contacted the...

Always professional polite when I have contacted them answered my queries felt respected and valued as a customer Reviewed on: 23rd January 2026

Metro knows nothing about account switching

I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my account as outstanding to the debt agency. This left a nasty footprint on my credit score. I applied for credit with my new bank which was declined due to my credit score. I had to borrow money from a friend… embarrasing. I complained and Metro admitted the mistake. The offered me £50. I declined as I felt it did not reflect fair compensation for the impact this had on me. Reviewed on: 22nd January 2026

Good Customer Service and I highly recommend their b...

Good Customer Service and I highly recommend their basic account Reviewed on: 22nd January 2026

Better accounts elsewhere

Decent app but no open banking links from Metro to other banks. Current account is standard fare. Charges for foreign transactions. No whistles and bells at all. Store staff are ok but often disinterested.. Not sure that they really want retail business. Reviewed on: 22nd January 2026

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