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Metro Bank reviews

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Rated Excellent • 4.84/5

Metro Bank reviews

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  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 15,193 product reviews

Average score of 4.84/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Metro Bank have trended positively over the past 90 days

Latest positive rating

5/5

I’ve been a customer for many years now and have had...

I’ve been a customer for many years now and have had zero issues which is what you want from your bank.

{"display":"sammansell1296@gmail.com","full_name":"sammansell1296@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

No empathy or flexibility whatsoever

In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account... In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was later told that I had to pay a much higher stamp-duty, I asked Metro to close the account and get access to my money. Because the cool-off period had elapsed and my situation was not “hardship” I could not get access to the funds until the expiration date. I escalated the issue because of an unforeseen situation that impacted my whole family, willing to forego due interest. Some weeks later…hold your breath…. a fat “No”, just as before. The same explanation. This is a bank trying to square a circle. ON the one hand it wants to be a “relationship Bank”, noting that under Principle 12 of the FCA it needs to ensure that “consumers can be confident they a re dealing with firms where the fair treatment of customers is central to the corporate culture”, while on the other hand it proved to me that my custom is not important and that my concerns are dealt with a checklist and a “computer says no” attitude. No empathy or flexibility whatsoever. I am disappointed, will move my money out asap and tell everyone I know how poor you are. Metro Bank is to be avoided. Read more Read less

{"display":"Marco C","full_name":"Marco C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Fixed Term Savings
Marco C 24th September 2025
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About Metro Bank

Metro Bank is a personal and business bank that was founded by Anthony Thomson and Vernon Hill.

Metro Bank first opened in 2010 and was the first new high street bank to open in the UK in over 100 years. Today, Metro Bank has over three million customers and branches across the UK.

For personal customers, Metro Bank offers bank accounts, savings, loans, mortgages and insurance. Commercial customer products include business accounts, deposit accounts and loans.

Metro Bank at a glance

Contact details

Phone
0345 080 8500
Social media

Reviews for Metro Bank

Showing 11 of 15193 company reviews

No empathy or flexibility whatsoever

Fixed Term Savings • 24th September 2025

In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account... In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was later told that I had to pay a much higher stamp-duty, I asked Metro to close the account and get access to my money. Because the cool-off period had elapsed and my situation was not “hardship” I could not get access to the funds until the expiration date. I escalated the issue because of an unforeseen situation that impacted my whole family, willing to forego due interest. Some weeks later…hold your breath…. a fat “No”, just as before. The same explanation. This is a bank trying to square a circle. ON the one hand it wants to be a “relationship Bank”, noting that under Principle 12 of the FCA it needs to ensure that “consumers can be confident they a re dealing with firms where the fair treatment of customers is central to the corporate culture”, while on the other hand it proved to me that my custom is not important and that my concerns are dealt with a checklist and a “computer says no” attitude. No empathy or flexibility whatsoever. I am disappointed, will move my money out asap and tell everyone I know how poor you are. Metro Bank is to be avoided. Read more Read less

{"display":"Marco C","full_name":"Marco C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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I’ve been a customer for many years now and have had...

Instant Access Savings • 12th June 2025

I’ve been a customer for many years now and have had zero issues which is what you want from your bank.

{"display":"sammansell1296@gmail.com","full_name":"sammansell1296@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I have been with Metro bank for over six years now,...

    I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I needed to go into my local branch I have always been helped promptly. The app is so easy and complete that one hardly ever needs to phone them up or go to a branch. Overall I'd recommend Metro Bank Read more Read less

    {"display":"Lucie C","full_name":"Lucie C","avatar":{"url":"\/uploads\/avatars\/users\/1234924.jpg"}}'s avatar
  • 5/5

    Metro bank

    I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last... I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last year they have removed some great features that other banks didn’t have to offer such as their in store card printing service which was very convenient in the unfortunate incident of losing a card instead of having to wait for 5 working days to get a new one I could pop in store and get a new card within 5 minutes and another unfortunate thing with metro bank is their operating hours they used to be open from 8am to 8pm 7 days a a week but over the last years they have reduced their hours significantly and are also now closed on Saturdays and Sundays Read more Read less

    {"display":"Rama S","full_name":"Rama S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1183293.png"}}'s avatar
    Current account
    Rama S 16th April 2025
  • 5/5

    A great place to have as your bank.

    Never had any issues and their support are always helpful if I’ve had any queries.

    {"display":"sammansell1296@gmail.com","full_name":"sammansell1296@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great bank very secure and very good customer service

    Great bank very secure and very good customer service

    {"display":"Ricky b","full_name":"Ricky b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ricky b 2nd April 2025
  • 5/5

    Brightest smiles around, love the branches.

    Never had any issues with them ever, always super polite & smiley whenever I visit a branch. Love the fact they cater so well for dogs too!

    {"display":"Sean","full_name":"Sean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sean 2nd April 2025
  • 5/5

    Good service, not a charge from Europe.

    Good service, not a charge from Europe.

    {"display":"Ilia M","full_name":"Ilia M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1145616.png"}}'s avatar
    Current account
    Ilia M 25th March 2025
  • 5/5

    One of my favourite banks

    Banking with metro bank for over 10 years. Customer service from all staff (phone and in branch) are excellent and English speaking. Atomsphere in the... Banking with metro bank for over 10 years. Customer service from all staff (phone and in branch) are excellent and English speaking. Atomsphere in the branches are unique and friendly. Queues have always been minimal. Quick and easy to get new bank card when lost, relaxed and trendy service but safe and secure. Everything is easy to set up from ISA's, savings to current accounts. Read more Read less

    {"display":"Tao","full_name":"Tao","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Tao 19th March 2025
  • 5/5

    always answer my queries with one phone call, hardly...

    always answer my queries with one phone call, hardly ever have to wait for the phone to be answered, are brilliant

    {"display":"anny","full_name":"anny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    anny 7th March 2025
  • 5/5

    No waiting for replacement debit card

    I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient.

    {"display":"Margaret Volland","full_name":"Margaret Volland","avatar":{"url":"\/assets\/uploads\/avatars\/users\/509894.png"}}'s avatar

    Products from Metro Bank
    Showing products offered by Metro Bank

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