Always professional polite when I have contacted them answered my queries felt respected and valued as a customer

Good customer service with easy process to quickly access all products with help from staff if you need assistance.

I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my... I used the the account switching service to move my current acc to a new bank. Metro did not move my overdraft balance to my new bank and marked my account as outstanding to the debt agency. This left a nasty footprint on my credit score. I applied for credit with my new bank which was declined due to my credit score. I had to borrow money from a friend… embarrasing. I complained and Metro admitted the mistake. The offered me £50. I declined as I felt it did not reflect fair compensation for the impact this had on me. Read more Read less

Good Customer Service and I highly recommend their basic account

Decent app but no open banking links from Metro to other banks. Current account is standard fare. Charges for foreign transactions. No whistles and bells... Decent app but no open banking links from Metro to other banks. Current account is standard fare. Charges for foreign transactions. No whistles and bells at all. Store staff are ok but often disinterested.. Not sure that they really want retail business. Read more Read less

I recently decided to move my bank account away from Metro Bank as I was not satisfied with the reduced branch (Store) availability and the... I recently decided to move my bank account away from Metro Bank as I was not satisfied with the reduced branch (Store) availability and the general moral of the employees. At first Metro Bank was a breath of fresh air but that changed and it feels as tired as banks always were. I used the current account switching service offered by my new bank/building society. All seemed to go well up to the point where my balance was meant to be moved over. Metro Bank neglected to move my overdrawn balance to my new bank and set my account balance to zero. Metro Bank then went to mark my account as outstanding and reported me to the credit bureaus. I immediately walked to my nearest Metro Bank store to pay the outstanding balance but the cashier said that is not possible. She raised this with the account switching team. I contacted the customer services and asked to pay the outstanding which was then sorted out over the phone. I also made a complaint. (In the past, I had always maintained a very high credit score) This left a nasty footprint on my credit score and when I asked my new bank for credit, this was refused as my credit score was rubbish. This put me in an awkward position as I was forced to ask family for a loan. I made a complaint Metro Bank. The complaint was upheld and they apologised for the way they treated my account switch. They offered £50 compensation. I then contacted them and said that I do not need the £50 anymore as I have resolved my problems but I do not feel that £50 nearly compensates for the difficult position that their handling of my account switch put me in. They maintained that £50 was all that was on offer. I declined this offer again. If there was any doubt of changing bank accounts, this had now been put to rest. Read more Read less

In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account... In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was later told that I had to pay a much higher stamp-duty, I asked Metro to close the account and get access to my money. Because the cool-off period had elapsed and my situation was not “hardship” I could not get access to the funds until the expiration date. I escalated the issue because of an unforeseen situation that impacted my whole family, willing to forego due interest. Some weeks later…hold your breath…. a fat “No”, just as before. The same explanation. This is a bank trying to square a circle. ON the one hand it wants to be a “relationship Bank”, noting that under Principle 12 of the FCA it needs to ensure that “consumers can be confident they a re dealing with firms where the fair treatment of customers is central to the corporate culture”, while on the other hand it proved to me that my custom is not important and that my concerns are dealt with a checklist and a “computer says no” attitude. No empathy or flexibility whatsoever. I am disappointed, will move my money out asap and tell everyone I know how poor you are. Metro Bank is to be avoided. Read more Read less

I’ve been a customer for many years now and have had zero issues which is what you want from your bank.

I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self... I have been with Metro bank for over six years now, and it's been a breeze really. The app is easy to navigate and self explanatory. Every time I needed to go into my local branch I have always been helped promptly. The app is so easy and complete that one hardly ever needs to phone them up or go to a branch. Overall I'd recommend Metro Bank Read more Read less