Metro Bank reviews

Metro Bank reviews
Verified businesses always have up to date contact details and can respond to reviews.
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Has branches you can visit in-person
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Offers in-person appointments
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Manage your account or policy via an app or website
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FCA approved and regulated
Review summary
People rate this company as Excellent based on 15,193 product reviews
Latest positive rating
I’ve been a customer for many years now and have had...
I’ve been a customer for many years now and have had zero issues which is what you want from your bank.

Latest negative rating
No empathy or flexibility whatsoever
In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account... In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was later told that I had to pay a much higher stamp-duty, I asked Metro to close the account and get access to my money. Because the cool-off period had elapsed and my situation was not “hardship” I could not get access to the funds until the expiration date. I escalated the issue because of an unforeseen situation that impacted my whole family, willing to forego due interest. Some weeks later…hold your breath…. a fat “No”, just as before. The same explanation. This is a bank trying to square a circle. ON the one hand it wants to be a “relationship Bank”, noting that under Principle 12 of the FCA it needs to ensure that “consumers can be confident they a re dealing with firms where the fair treatment of customers is central to the corporate culture”, while on the other hand it proved to me that my custom is not important and that my concerns are dealt with a checklist and a “computer says no” attitude. No empathy or flexibility whatsoever. I am disappointed, will move my money out asap and tell everyone I know how poor you are. Metro Bank is to be avoided. Read more Read less

About Metro Bank
Metro Bank is a personal and business bank that was founded by Anthony Thomson and Vernon Hill.
Metro Bank first opened in 2010 and was the first new high street bank to open in the UK in over 100 years. Today, Metro Bank has over three million customers and branches across the UK.
For personal customers, Metro Bank offers bank accounts, savings, loans, mortgages and insurance. Commercial customer products include business accounts, deposit accounts and loans.
Metro Bank at a glance
Reviews for Metro Bank
Showing 11 of 15193 company reviews • Last reviewed within 21 days
No empathy or flexibility whatsoever
In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account... In June 2025. I was in the process of buying a home for my family. At the same time, I renewed a fixed-term savings account with Metro. When I was later told that I had to pay a much higher stamp-duty, I asked Metro to close the account and get access to my money. Because the cool-off period had elapsed and my situation was not “hardship” I could not get access to the funds until the expiration date. I escalated the issue because of an unforeseen situation that impacted my whole family, willing to forego due interest. Some weeks later…hold your breath…. a fat “No”, just as before. The same explanation. This is a bank trying to square a circle. ON the one hand it wants to be a “relationship Bank”, noting that under Principle 12 of the FCA it needs to ensure that “consumers can be confident they a re dealing with firms where the fair treatment of customers is central to the corporate culture”, while on the other hand it proved to me that my custom is not important and that my concerns are dealt with a checklist and a “computer says no” attitude. No empathy or flexibility whatsoever. I am disappointed, will move my money out asap and tell everyone I know how poor you are. Metro Bank is to be avoided. Read more Read less
I’ve been a customer for many years now and have had...
I’ve been a customer for many years now and have had zero issues which is what you want from your bank.
Products from Metro Bank
Current account
by Metro BankThe Metro current account can be opened online or in-person at a branch. With same-day account opening, you can apply and open your account on the same day providing relevant...
Current account
by Metro BankThe Metro current account can be opened online or in-person at a branch. With same-day account opening, you can apply and open your account on the same day providing relevant...
Business Banking
by Metro BankMetro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With...
Business Banking
by Metro BankMetro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With...
Credit Card
by Metro BankMetro Bank Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Metro Bank customers...
Credit Card
by Metro BankMetro Bank Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Metro Bank customers...
Instant Access Savings
by Metro BankMetro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our...
Instant Access Savings
by Metro BankMetro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our...
Young Saver
by Metro BankMetro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our...
Young Saver
by Metro BankMetro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our...
Fixed Term Savings
by Metro BankMetro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our...
Fixed Term Savings
by Metro BankMetro Bank savings reviews can help you to find out more about life at Metro Bank. How easy is it to contact Metro Bank? And how friendly are they? Our...
Instant Access Cash ISA
by Metro BankMetro Bank ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Metro Bank is really like. Oh,...
Instant Access Cash ISA
by Metro BankMetro Bank ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Metro Bank is really like. Oh,...
Fixed Rate Cash ISA
by Metro BankMetro Bank ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Metro Bank is really like. Oh,...
Fixed Rate Cash ISA
by Metro BankMetro Bank ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Metro Bank is really like. Oh,...
Personal Loan
by Metro BankMetro Bank personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Metro Bank...
Personal Loan
by Metro BankMetro Bank personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Metro Bank...
Mortgage
by Metro BankMetro Bank is a financial services provider offering a range of products and services, including fixed rate mortgages. A fixed rate mortgage has a set interest rate that lasts a...
Mortgage
by Metro BankMetro Bank is a financial services provider offering a range of products and services, including fixed rate mortgages. A fixed rate mortgage has a set interest rate that lasts a...
Travel Money
by Metro BankThinking about getting travel money from Metro Bank for your next trip abroad? See what others have said here on Smart Money People before you do! Our reviews can help...
Travel Money
by Metro BankThinking about getting travel money from Metro Bank for your next trip abroad? See what others have said here on Smart Money People before you do! Our reviews can help...
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