Smart Money People Logo
Share this page
Link copied

Metro Bank reviews

Metro Bank Logo
Rated Excellent • 4.86/5

Metro Bank reviews

Verified business
Last reviewed within 14 days

Review summary

People rate this company as Excellent based on 15,174 product reviews

Average score of 4.86/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Metro Bank have trended negatively over the past 90 days

Latest positive rating

4/5

Great for basic accounts and highstreet branches

Been with Metro Bank on and off, honestly mostly as an account ready to switch. They don't offer anything beneficial compared to other banks. They... Been with Metro Bank on and off, honestly mostly as an account ready to switch. They don't offer anything beneficial compared to other banks. They do have a lot of branches, but I find it takes a long time to speak to someone; a branch visit is usually takes an hour end to end. And there are a fair few things you have to go into branch to open or resolve. They did recently have a good savings rate, but sadly that dropped soon after opening, and was eclipsed by other banks offerings. Read more Read less

{"display":"Richard P","full_name":"Richard P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
Richard P 5th September 2024

Latest negative rating

1/5

I been a victim of a fraud transaction from a fraud...

I been a victim of a fraud transaction from a fraud company named LUCKY2GO. I reported the same day to Metro bank, what happen was... I been a victim of a fraud transaction from a fraud company named LUCKY2GO. I reported the same day to Metro bank, what happen was that metro bank let the money from pending to be released but never try to charge back. Now they restricted my joint account with my wife which we been clients since 2016 and rather than chasing the real criminals they are holding us ransom and with bills to pay, from rent to council tax and credit cards. The way we've been treated is abismal. Metro bank should work for the clients not to criminal fraud company's. I'll never trust Metro bank ever again and now i have to go to litigation with them through ombudsman to the bank of England. Unbelievable. Read more Read less

{"display":"Pedro M","full_name":"Pedro M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072322.png"}}'s avatar
Current Account
Pedro M 9th November 2024
See more reviews for Metro Bank products

About Metro Bank

Metro Bank is a personal and business bank that was founded by Anthony Thomson and Vernon Hill.

Metro Bank first opened in 2010 and was the first new high street bank to open in the UK in over 100 years. Today, Metro Bank has over three million customers and branches across the UK.

For personal customers, Metro Bank offers bank accounts, savings, loans, mortgages and insurance. Commercial customer products include business accounts, deposit accounts and loans.

Metro Bank at a glance

Reviews for Metro Bank

Showing 11 of 15174 company reviews • Last reviewed within 14 days

I been a victim of a fraud transaction from a fraud...

Current Account • 9th November 2024

I been a victim of a fraud transaction from a fraud company named LUCKY2GO. I reported the same day to Metro bank, what happen was... I been a victim of a fraud transaction from a fraud company named LUCKY2GO. I reported the same day to Metro bank, what happen was that metro bank let the money from pending to be released but never try to charge back. Now they restricted my joint account with my wife which we been clients since 2016 and rather than chasing the real criminals they are holding us ransom and with bills to pay, from rent to council tax and credit cards. The way we've been treated is abismal. Metro bank should work for the clients not to criminal fraud company's. I'll never trust Metro bank ever again and now i have to go to litigation with them through ombudsman to the bank of England. Unbelievable. Read more Read less

{"display":"Pedro M","full_name":"Pedro M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072322.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Great for basic accounts and highstreet branches

Current Account • 5th September 2024

Been with Metro Bank on and off, honestly mostly as an account ready to switch. They don't offer anything beneficial compared to other banks. They... Been with Metro Bank on and off, honestly mostly as an account ready to switch. They don't offer anything beneficial compared to other banks. They do have a lot of branches, but I find it takes a long time to speak to someone; a branch visit is usually takes an hour end to end. And there are a fair few things you have to go into branch to open or resolve. They did recently have a good savings rate, but sadly that dropped soon after opening, and was eclipsed by other banks offerings. Read more Read less

{"display":"Richard P","full_name":"Richard P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 5/5

    Great bank when I took out account,now they are goin...

    Great bank when I took out account,now they are going to charge for using my card in Europe . This is not what I signed... Great bank when I took out account,now they are going to charge for using my card in Europe . This is not what I signed up for. Very disappointed, moving my account to Natwest. Read more Read less

    {"display":"Anthony John Pritchard.","full_name":"Anthony John Pritchard.","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    Lots of recent negative changes

    Great bank when I joined 6 years ago. Now taking my money elsewhere as so many products and services withdrawn especially cancelling all credit cards... Great bank when I joined 6 years ago. Now taking my money elsewhere as so many products and services withdrawn especially cancelling all credit cards from 10 September, stopping fee free use of debit card abroad, reducing savings rates, and shutting down all money machines. Whoever is making these poor decisions should be sacked as customers like me are leaving in droves Read more Read less

    {"display":"Ros H","full_name":"Ros H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1054181.png"}}'s avatar
    Current Account
    Ros H 22nd August 2024
  • 5/5

    Current account.

    They are always efficient, approachable and pleasant. it is exactly what I would wish a current account to be.

    {"display":"David Panton","full_name":"David Panton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent service

    Staff always helpful when contacting then via telephone - clear answers to questions and timely actions and responses. I have always had good service from Metro Bank.

    {"display":"Clare","full_name":"Clare","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage
    Clare 30th July 2024
  • 5/5

    Was a good experience with metro bank today I really...

    Was a good experience with metro bank today I really appreciate they protect my bank card from fraud because i was sent some money on... Was a good experience with metro bank today I really appreciate they protect my bank card from fraud because i was sent some money on a website but I wasn’t knowing that it’s a scam or fraud also they staff give me time and he heard all my enquiries thank you very much to protect my card Read more Read less

    {"display":"Zahira F","full_name":"Zahira F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1043496.png"}}'s avatar
    Credit Card
    Zahira F 15th July 2024
  • 1/5

    The worst bank for buiseness.

    The worst bank for buiseness. I Applied for a buiseness overdraft which was excepted. They took out a £200 fee Then blocked my buiseness account.... The worst bank for buiseness. I Applied for a buiseness overdraft which was excepted. They took out a £200 fee Then blocked my buiseness account. Now I can't pay the wages for any of my staff . I will sue as this now looks like I'm a bad payer and it affect my firm . Don't use this cowboy company . Read more Read less

    {"display":"Lee claridge ","full_name":"Lee claridge ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    As someone who has been using metro bank for only a...

    As someone who has been using metro bank for only a few years, I have been quite pleased with my experience. Under them I have... As someone who has been using metro bank for only a few years, I have been quite pleased with my experience. Under them I have opened a young savers account, as well as an adult over 18 account, and since then there have been no issues with my account or setting it up. Any issues that i may have had with my card, where money was taken has been instantly resolved, with a quick phone call or in store visit. The rewards on their young savers account are also particularly handy, and provide a strong incentive to save. Overall the customer service and the company itself are very good and trustworthy. Only problems I may have, is the changing in their opening times, which could make it slightly inconveniencing in some cases, but I am yet to have a truly bad experience with Metro Bank Read more Read less

    {"display":"zita","full_name":"zita","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Young Saver
    zita 25th May 2024
  • 5/5

    Great all round experience

    Just everything about the opening up of the account, the communication, the service and Interest rate has been first rate

    {"display":"MatS","full_name":"MatS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Simple & easy

    Faultless experience & it has been for many years now. Have zero complaints, a great customer service & an easy experience.

    {"display":"sammansell1296@gmail.com","full_name":"sammansell1296@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from Metro Bank
    Showing products offered by Metro Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice