Good service, user-friendly mobile application

On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card that... On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card that had not been activated. A staff member was hostile, accused me of not following instructions, and raised an unrelated debate about his nationality. He refused to assist and did not apologise. As I left, a large male employee—later identified as the assistant manager—approached me aggressively, shouting, “Go! Go, out of here!” He moved towards me in a threatening manner. When I asked if he believed his physical size could intimidate people, he replied, “Yes.” He continued shouting outside the branch in broad daylight, clenching his fists and making threatening gestures. I felt genuinely fearful of physical assault and called the police. The next day, Metro Bank emailed to say my account would be closed on 28 May 2026, citing “following a review” with no further explanation. A letter cited a breach of Term 11.2, which they apply to threatening behaviour, fraud, or illegal account use. I had done none of these things. I am a vulnerable customer, assessed by the DWP as having Limited Capability for Work due to a mental health condition. Metro Bank’s conduct caused me significant psychological distress. Read more Read less

Metro branch has a branch in both nearest town / cities too me. The branches are lovely and staff are always extremely professional and helpful.... Metro branch has a branch in both nearest town / cities too me. The branches are lovely and staff are always extremely professional and helpful. The only downside is the lower side interest rates. However the pay off is being able to speak to people Read more Read less

Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch.... Current account it’s ok. Only one thing is not comfortable like few years ago. Now it’s not possible get new debit card at the branch. They can sent it by post in UK only. Read more Read less

Easy access to products and opening of account by knowledgeable staff

Nice one and easy to used in transactions

I find the account easy to use and the statements are easily accessible via the online account. I would prefer they also be available in... I find the account easy to use and the statements are easily accessible via the online account. I would prefer they also be available in the app. Metro Bank is much more flexible compared to other banks like HSBC and their customer service is more friendly and efficient. Their stores are also lovely to sit in compared to other banks I have used, which makes waiting for appointments or help in store more enjoyable (for waiting in a bank, anyway). Metro Bank is also not affiliated with Israel or complicit in the genocide of Palestinians! 10/10 Read more Read less

Good experience in personality and protection on staff are very amazing their are amazing by the way

Overall, a good bank. Office timings, staff behaviour, and facilities for kids to play and learn about finances are good. I am happy with the... Overall, a good bank. Office timings, staff behaviour, and facilities for kids to play and learn about finances are good. I am happy with the services like online banking and card payments globally. Read more Read less