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Metro Bank reviews

Metro Bank Logo
Rated Excellent • 4.85/5

Metro Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 15,185 product reviews

Average score of 4.85/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Metro Bank have trended positively over the past 90 days

Latest positive rating

5/5

always answer my queries with one phone call, hardly...

always answer my queries with one phone call, hardly ever have to wait for the phone to be answered, are brilliant

{"display":"anny","full_name":"anny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
anny 7th March 2025

Latest negative rating

1/5

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON

{"display":"ERIC W","full_name":"ERIC W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Banking
ERIC W 18th February 2025
See more reviews for Metro Bank products

About Metro Bank

Metro Bank is a personal and business bank that was founded by Anthony Thomson and Vernon Hill.

Metro Bank first opened in 2010 and was the first new high street bank to open in the UK in over 100 years. Today, Metro Bank has over three million customers and branches across the UK.

For personal customers, Metro Bank offers bank accounts, savings, loans, mortgages and insurance. Commercial customer products include business accounts, deposit accounts and loans.

Metro Bank at a glance

Contact details

Phone
0345 080 8500
Social media

Reviews for Metro Bank

Showing 11 of 15185 company reviews • Last reviewed within 7 days

always answer my queries with one phone call, hardly...

Current Account • 7th March 2025

always answer my queries with one phone call, hardly ever have to wait for the phone to be answered, are brilliant

{"display":"anny","full_name":"anny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

No waiting for replacement debit card

Current Account • 1st March 2025

I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient.

{"display":"Margaret Volland","full_name":"Margaret Volland","avatar":{"url":"\/assets\/uploads\/avatars\/users\/509894.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Most friendly on line banking services banker

    User friendly services easy to navigate and excellent customer care never disappoints

    {"display":"Raziah Quallatein Mwawanga","full_name":"Raziah Quallatein Mwawanga","avatar":{"url":"\/assets\/uploads\/avatars\/users\/688982.png"}}'s avatar
  • 4/5

    Was good before but now have fees for payment abroad

    Was good before but they changed now there is fees now on payment abroad which wasn't the case before

    {"display":"Celia","full_name":"Celia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Celia 27th February 2025
  • 5/5

    Metro are always very helpful in so mamy ways.

    Metro are always very helpful in so many ways. Help me transfer my cash Isa to them from Barclays when Barclays was so unhelpful and... Metro are always very helpful in so many ways. Help me transfer my cash Isa to them from Barclays when Barclays was so unhelpful and then again helped me transfer it again to another provider which i also had a problem with. Despite the fact that i was transferring it to another provider they were more than willing to help. Their customer service is excellent. There is also always someone there to help. I cannot praise them enough! Read more Read less

    {"display":"Happy customer","full_name":"Happy customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent Current Account

    Never had a problem. Staff are friendly, helpful and patient. App is very useful for general banking and spending reviews. I'm a very happy customer.

    {"display":"Amanda","full_name":"Amanda","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Amanda 26th February 2025
  • 5/5

    Customer service as i should be.

    Customer service as i should be. Too many banks & finance institutions forget that they would not exist without customers & give declining services for... Customer service as i should be. Too many banks & finance institutions forget that they would not exist without customers & give declining services for increased cost & inconvenience. Metro excel at their customer service Read more Read less

    {"display":"Alan G","full_name":"Alan G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Alan G 26th February 2025
  • 1/5

    CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON

    CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON

    {"display":"ERIC W","full_name":"ERIC W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    ERIC W 18th February 2025
  • 5/5

    Easy sign up and easy to set up new savings.

    Easy sign up and easy to set up new savings. Good app. Looks good going forward.

    {"display":"Alfred G","full_name":"Alfred G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Alfred G 11th January 2025
  • 1/5

    Reported fraud activity already 4th time with differ...

    Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if... Reported fraud activity already 4th time with different companies taking money out , and no clear solution offered, actually they make you feel as if it's my fault that I allow them , it's so much fraud going on and bank does nothing to stop the transactions or reverse them Read more Read less

    {"display":"BM","full_name":"BM","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    BM 7th January 2025
  • 5/5

    Fantastic service online and in person.

    Fantastic service online and in person. Offered me a brilliant 5.91% rate. Easy to sort at maturity. No hassle. Great online website

    {"display":"Matt A","full_name":"Matt A","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1072951.png"}}'s avatar
    Fixed Term Savings
    Matt A 5th December 2024

    Products from Metro Bank
    Showing products offered by Metro Bank

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