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Metro Bank reviews

Metro Bank Logo
Rated Excellent • 4.83/5

Metro Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 15,190 product reviews

Average score of 4.83/5
5 star
92%
4 star
6%
3 star
1%
2 star
0%
1 star
1%
Reviews for Metro Bank have trended positively over the past 90 days

Latest positive rating

5/5

Metro bank

I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last... I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last year they have removed some great features that other banks didn’t have to offer such as their in store card printing service which was very convenient in the unfortunate incident of losing a card instead of having to wait for 5 working days to get a new one I could pop in store and get a new card within 5 minutes and another unfortunate thing with metro bank is their operating hours they used to be open from 8am to 8pm 7 days a a week but over the last years they have reduced their hours significantly and are also now closed on Saturdays and Sundays Read more Read less

{"display":"Rama S","full_name":"Rama S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1183293.png"}}'s avatar
Current account
Rama S 16th April 2025

Latest negative rating

1/5

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON

{"display":"ERIC W","full_name":"ERIC W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Business Banking
ERIC W 18th February 2025
See more reviews for Metro Bank products

About Metro Bank

Metro Bank is a personal and business bank that was founded by Anthony Thomson and Vernon Hill.

Metro Bank first opened in 2010 and was the first new high street bank to open in the UK in over 100 years. Today, Metro Bank has over three million customers and branches across the UK.

For personal customers, Metro Bank offers bank accounts, savings, loans, mortgages and insurance. Commercial customer products include business accounts, deposit accounts and loans.

Metro Bank at a glance

Contact details

Phone
0345 080 8500
Social media

Reviews for Metro Bank

Showing 11 of 15190 company reviews

Metro bank

Current account • 16th April 2025

I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last... I love metro bank I have been a customer since I was 11 years old they are a great financial institution but over the last year they have removed some great features that other banks didn’t have to offer such as their in store card printing service which was very convenient in the unfortunate incident of losing a card instead of having to wait for 5 working days to get a new one I could pop in store and get a new card within 5 minutes and another unfortunate thing with metro bank is their operating hours they used to be open from 8am to 8pm 7 days a a week but over the last years they have reduced their hours significantly and are also now closed on Saturdays and Sundays Read more Read less

{"display":"Rama S","full_name":"Rama S","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1183293.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

A great place to have as your bank.

Instant Access Savings • 2nd April 2025

Never had any issues and their support are always helpful if I’ve had any queries.

{"display":"sammansell1296@gmail.com","full_name":"sammansell1296@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Great bank very secure and very good customer service

    Great bank very secure and very good customer service

    {"display":"Ricky b","full_name":"Ricky b","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ricky b 2nd April 2025
  • 5/5

    Brightest smiles around, love the branches.

    Never had any issues with them ever, always super polite & smiley whenever I visit a branch. Love the fact they cater so well for dogs too!

    {"display":"Sean","full_name":"Sean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sean 2nd April 2025
  • 5/5

    Good service, not a charge from Europe.

    Good service, not a charge from Europe.

    {"display":"Ilia M","full_name":"Ilia M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1145616.png"}}'s avatar
    Current account
    Ilia M 25th March 2025
  • 5/5

    One of my favourite banks

    Banking with metro bank for over 10 years. Customer service from all staff (phone and in branch) are excellent and English speaking. Atomsphere in the... Banking with metro bank for over 10 years. Customer service from all staff (phone and in branch) are excellent and English speaking. Atomsphere in the branches are unique and friendly. Queues have always been minimal. Quick and easy to get new bank card when lost, relaxed and trendy service but safe and secure. Everything is easy to set up from ISA's, savings to current accounts. Read more Read less

    {"display":"Tao","full_name":"Tao","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Tao 19th March 2025
  • 5/5

    always answer my queries with one phone call, hardly...

    always answer my queries with one phone call, hardly ever have to wait for the phone to be answered, are brilliant

    {"display":"anny","full_name":"anny","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    anny 7th March 2025
  • 5/5

    No waiting for replacement debit card

    I lost my debit card. Popped into the bank and they issued a replacement straight away. Staff were very pleasant and efficient.

    {"display":"Margaret Volland","full_name":"Margaret Volland","avatar":{"url":"\/assets\/uploads\/avatars\/users\/509894.png"}}'s avatar
  • 5/5

    Most friendly on line banking services banker

    User friendly services easy to navigate and excellent customer care never disappoints

    {"display":"Raziah Quallatein Mwawanga","full_name":"Raziah Quallatein Mwawanga","avatar":{"url":"\/assets\/uploads\/avatars\/users\/688982.png"}}'s avatar
  • 4/5

    Was good before but now have fees for payment abroad

    Was good before but they changed now there is fees now on payment abroad which wasn't the case before

    {"display":"Celia","full_name":"Celia","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Celia 27th February 2025
  • 5/5

    Metro are always very helpful in so mamy ways.

    Metro are always very helpful in so many ways. Help me transfer my cash Isa to them from Barclays when Barclays was so unhelpful and... Metro are always very helpful in so many ways. Help me transfer my cash Isa to them from Barclays when Barclays was so unhelpful and then again helped me transfer it again to another provider which i also had a problem with. Despite the fact that i was transferring it to another provider they were more than willing to help. Their customer service is excellent. There is also always someone there to help. I cannot praise them enough! Read more Read less

    {"display":"Happy customer","full_name":"Happy customer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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