Metro Bank Business Banking Reviews

Ratings based on 37 reviews Last review 4 months ago

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important...

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Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Your Business Banking Reviews (37)

17th May 2020

Not a good bank.

Not a very nice bank. They like to charge you for doing nothing. Closed that account after paying of any charges to be charged to do that!! Please do not use this bank, they will only look after themselves. No help for customers in a time when I am...

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Not a very nice bank. They like to charge you for doing nothing. Closed that account after paying of any charges to be charged to do that!! Please do not use this bank, they will only look after themselves. No help for customers in a time when I am earning ZERO due to the pandemic!!! Now we own them more money and they have closed any complaint when we told them not to!

25th April 2020

The service to small businesses is a disaster.

Issues raised, are ignored, your business account manager/s never calls back and talking to them is waste of time, although very polite, they do nothing for you. In the current situation, I asked for a reasonable small loan to prevent losing the...

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Issues raised, are ignored, your business account manager/s never calls back and talking to them is waste of time, although very polite, they do nothing for you. In the current situation, I asked for a reasonable small loan to prevent losing the business. They "kindly" offered me a loan, charging 10% interest (the Bank of England interest is about 0.1%), I am disgusted!

6th February 2020

Very bad experience from an unethical bank

Unfortunately I had the most painful experience with this bank. On July 2019 my business account was frozen without any prior notification. I called them to find out what the reason was and they just confirmed the restriction without giving any...

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Unfortunately I had the most painful experience with this bank. On July 2019 my business account was frozen without any prior notification. I called them to find out what the reason was and they just confirmed the restriction without giving any reason. This is while several direct debits, card transactions, customer payments they all went on hold and my business suffered financial losses. A few days later I noticed that my personal account with my life savings inside it also got restricted. No reason, no clarification, no updates! Exact same thing happened to several other people who happened to be Iranian nationals. Having consulted with experienced solicitors, I have strong grounds to believe this was done based on a discriminatory measure to racially profile citizens and dual nationals of a certain country i.e. Iran. For more than 6 months my life savings were stuck in this bank without giving me any reason or a time frame within which they aim to complete their so called review. It was yesterday that I received a letter giving me a 60 day notice for closing my account after 6 months of so called "review". I went through the most stressful days of my life throughout this period and had to cancel my holiday as I was left penniless. I borrowed money from family and friends to afford my life. Lack of decency, professionalism and ethics in this bank is beyond comprehension. Not recommended at all, stay away!

22nd January 2020

Metro Bank do customer service and tech really well

24/7 phone lines with quick answering by real people; early and late opening stores and at weekends, cards printed same day, card readers set u - all of the stuff they do to make it convenient for the...

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24/7 phone lines with quick answering by real people; early and late opening stores and at weekends, cards printed same day, card readers set u - all of the stuff they do to make it convenient for the customer.

The tech is really good with AI built in to help manage unexpected transactions or new payments. My favourite is when I’l waiting for a payment and the app lets me know when it’s arrived. Makes money much more manageable.

But the biggest thing I find when I speak to Metro Bank colleagues, is the real care for people. Genuinely, everyone wants to do their best for each and every customer. They’re driven and motivated and it’s great to see they’re up there at the British Bank Awards.

No wonder so many companies are switching their business accounts across.

16th January 2020

Customer service is at its best

I have had the business account with Metro Bank for over 5years. Opening an account was made so seamless with personal attention to customer. In this digital space, getting that 1:1 attention is rare, to top that their digital experience has been...

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I have had the business account with Metro Bank for over 5years. Opening an account was made so seamless with personal attention to customer. In this digital space, getting that 1:1 attention is rare, to top that their digital experience has been flawless. Pleased to bank with Metro Bank

13th January 2020

There when you need them

I switched mid way through 2019 as an RBS customer that was asked to leave for a large payout. Outstanding service from Metro, reliable points (yes more than one!) of contact and my accounts team are delighted with the digital platform. 10 months in...

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I switched mid way through 2019 as an RBS customer that was asked to leave for a large payout. Outstanding service from Metro, reliable points (yes more than one!) of contact and my accounts team are delighted with the digital platform. 10 months in and I’m still delighted. Thanks Metro.

13th January 2020

Easy, convenient and customer focused

From the minute I walked in the service was phenomenal. The staff can't do enough for you and everything is done on the day, and I mean everything. I walked out with an account opened, my card and online banking done!

25th November 2019

Easy to deal with

when we first started our business, we researched banks and the traditional banks made it so difficult as a start up. Metro on the other hand couldnt have made it easier. The ability to talk to someone in branch is refreshing.

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