Metro Bank Business Banking Reviews

  Ratings based on 463 reviews       Last review 3 weeks ago    

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important...

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Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

Overall Rating

Amazing

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Metro Bank Review Insight

What are people saying in their reviews?

Customer Service

23% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: Branch

Your Business Banking Reviews

463 reviews

Review Metro Bank's Business Banking now

Incompetent, slow, "understaffed" bank that is more of an excuse generator

Setting up a new business account with them is next to impossible. Beyond all the usual credit checks etc (and being unable to cope with someone who does not possess photo ID) they require a combination of documents a new business don't have. They... Read more

Setting up a new business account with them is next to impossible. Beyond all the usual credit checks etc (and being unable to cope with someone who does not possess photo ID) they require a combination of documents a new business don't have. They want you to provide: existing bank account showing trading, a lease, a supplier invoice etc. Which part of NEW BUSINESS do they not understand.

If you're an Etsy shop or a maybe breaking into freelancing you might have these, but an actually NEW business? Utterly inept

Reviewed on 4th November 2021
Jolyon Winstone's avatar
Jolyon Winstone

Disgusting service

Disgusting lack of service for business customers!... Read more

Disgusting lack of service for business customers!
Have been a business customer for 7 years and the service is non-existent! If you call the bank they tell you to call your business manager dor anything. Have now been calling the business manager for 2 weeks and he does not answer his phone. Left several messages and he does not call back. Have now got an email address and have emailed… and still no reply! For weeks! Absolutely awful treatment of your customers!! STAY AWAY!

Reviewed on 27th September 2021
Not Happy!'s avatar
Not Happy!

Id give no stars if I could

Metro bank is a terrible restrictive bank. I have only used my card to send payments to my mum and buy crypto like Bitcoin. I was sent Mail saying “your account is being shut down” with no reason. This implies metro bank is not friendly towards crypto ... Read more

Metro bank is a terrible restrictive bank. I have only used my card to send payments to my mum and buy crypto like Bitcoin. I was sent Mail saying “your account is being shut down” with no reason. This implies metro bank is not friendly towards crypto users, and would prefer to decide for you where you should spend your money. I’m absolutely disgusted with this bank, RBS is much more Bitcoin friendly by the way.

Reviewed on 19th September 2021
Will's avatar
Will

Want to set up a Business Account ? You are a new Business ? Metro Bank - "Get Lost"

We are a New Business so of course would like to set up a Business bank Account. ... Read more

We are a New Business so of course would like to set up a Business bank Account.
This is our first start up business venture.
Metro bank says - "Banking for businesses that put people first...."
Also Metro bank says – “No we don't want any newly set up business as a customer....”
After being declined online, Obviously, this brand-new business entity does not have a credit history - it’s a few weeks old.
I rang a lovely person at Metro who was very polite. She said Metro bank has run a credit search and declined because we do not have a credit history.
Me - Ok - but how do we work around this because (a) we are a new business and (b) we want to become a customer of Metro Bank.
Metro bank – “No way......”.
So – at some point in the future with hardwork/blood/sweat & tears willing - our new business has a very credible & solid credit history - I really must remember to switch and bring all our money and give it to Metro Bank.....(I do love a bit of sarcasm......)
Good Luck to Metro Bank for the future - our paths will never cross again....

Reviewed on 3rd August 2021
Derek McDonagh's avatar
Derek McDonagh

Not Recommended

Not... Read more

Not recommended
When there is a problem they would not fix it and will mess it up with really awful customer service. This does not make up for the longer opening hours etc. I would not recommend this bank as you will need a bank that sorts out issues and not make it worse.
I have an issue currently where the bank is holding MY money £500 in a holding account and said it might take 6 months to get it back and they would not give me any update.

Reviewed on 27th July 2021
Az's avatar
Az

Staff not up to the job of providing commercial banking.

Staff are not up to the job of providing commercial banking. They freeze bank accounts without notice or reason. Dishonest, disrespectful staff incapable of dealing with regular commercial banking requirements. Under no circumstances should you bank... Read more

Staff are not up to the job of providing commercial banking. They freeze bank accounts without notice or reason. Dishonest, disrespectful staff incapable of dealing with regular commercial banking requirements. Under no circumstances should you bank at Metro Bank if you are a small business.

Reviewed on 1st July 2021
D's avatar
D

Fantastic and caring service

I opened a Business Bank Account and... Read more

I opened a Business Bank Account and I
Was taken a back how supported the staff were... The staff I dealt with really listened and I immediately opened an account. I’ve had phone call from senior manager in the bank to ask if all is ok. I’ve talked to family and friends about this bank

Reviewed on 17th April 2021
Pauline O'Loughlin's avatar
Pauline O'Loughlin

User friendly

Simple to use, quick answer when need assistance

Reviewed on 16th April 2021
Fulvio Lupi's avatar
Fulvio Lupi

Superb service

Opened a new account, simple and easy. Excellent bank.

Reviewed on 16th April 2021
Zain 's avatar
Zain

Best customer service

every time i have gone in branch or called them, i have been helped straight away. Short waiting times even with reduced staff during covid.

Reviewed on 16th April 2021
Burhan's avatar
Burhan

FANTASTIC SERVICE

ON-LINE IS EASY TO USE AND VERY SECURE CUSTOMER SERVICE EXCELLENT

Reviewed on 16th April 2021
RALPH GOLDSTEIN's avatar
RALPH GOLDSTEIN

Very good service

Great service would always recommend.

Reviewed on 15th April 2021
Amrik's avatar
Amrik

Great service

I have always recieved great service from Metrobank and the longer opening hours is exceptionally convenient

Reviewed on 15th April 2021
Stewart Banks's avatar
Stewart Banks

Service with a smile

Business banking online has been really tricky in the past. Particularly when there is no longer a branch nearby you can just pop into for help. However, Metro Bank in Guildford have bucked that trend! They are always willing to help however small the... Read more

Business banking online has been really tricky in the past. Particularly when there is no longer a branch nearby you can just pop into for help. However, Metro Bank in Guildford have bucked that trend! They are always willing to help however small the query. And always so friendly. Their community engagement is great too. Well done them!

Reviewed on 15th April 2021
Amanda Masters's avatar
Amanda Masters

AMAZING BUSINESS BANK

Awesome team and service and helped set up my business account promptly. Metro treated me like a professional that I am. Not like other UK banks that make you jump through too may hoops and don't treat you professionally

Reviewed on 15th April 2021
Peter's avatar
Peter

Excellent customer service both in the Bank as well as over the telephone.Everyone is very helpful and cheerful

I have a Business account and any queries that I have are dealt with promptly and effectively, all the staff are great!

Reviewed on 15th April 2021
Ann Hall's avatar
Ann Hall

Abdul

Nice guy ! Hi try to help me all the Time...apreciate!

Reviewed on 15th April 2021
Robert's avatar
Robert

Always easy to use

Metrobank have always been responsive and easy to bank with. They offer great flexibility that fits with my business needs.

Reviewed on 15th April 2021
Nigel's avatar
Nigel

Outstanding customer service

As a small business owner the help and speed with which my new account was set up was invaluable. For everyday use the internet banking service is fast and handy and if I have to visit the branch I am always assured of a warm welcome. As are my... Read more

As a small business owner the help and speed with which my new account was set up was invaluable. For everyday use the internet banking service is fast and handy and if I have to visit the branch I am always assured of a warm welcome. As are my dogs! This is a great bank.

Reviewed on 15th April 2021
Judy Taylor's avatar
Judy Taylor

Great business bank

Never had an issue with any transactions or accounting, rates are competitive and branches are animal friendly - Whats not to love!

Reviewed on 15th April 2021
J Jennings's avatar
J Jennings