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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2236 reviews)

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4.75

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Metro Bank Business Banking reviews (2236)

Unparalleled service

This bank provides the kind of service I used to get elsewhere. No where else seems to provide relationship management in the same way these days Reviewed on: 4th November 2019

Appalling Treatment From This Bank !

Appalling Treatment From This Bank ! Worse decision ever made was to open a business account with this bank. We are a new business and on our very first transaction in from a well-known extremely reputable company and our account was frozen without warning ! Being a new business, we are relying on this payment to pay our staff, sub-contractors and expenses but are unable to do so. Numerous calls to the bank and even visiting the branch and still no-one can help! We then received a cold, callous signed letter from the Customer Services Director ‘AK” (I have the decency to not embarrass her by putting her full name) advising that Metro Bank are unable to continue to act as our bankers and are closing our account in 7 days’ time from the date of the letter. What is going on? We desperately needed to find out, locate this payment and make our payments for the work carried out. After calling the bank wanting to speak to AK, was advised that she is only contactable by letter! In this day and age? A letter? You can’t speak or even email her or a member of her team ! After speaking to several Metro staff by telephone yesterday, we were assured that if the payment was re-attempted, it would be reviewed and if they were satisfied, the transaction would take place. Brilliant ! As least we were getting somewhere. No such luck ! This payment has been rejected yet again. The result of this action? The payment was returned a second time by Metro Bank to the well-known reputable company causing us further embarrassment and feeling of incompetence to our valued client. Our hard-working staff and subcontractors have not been paid which is extremely upsetting for both us and them, along with the unpaid expenses which may possibly affect our credit rating. Then to finalise this, as from next Tuesday, our company no longer has a bank account! Metro Bank - No wonder your shares have recently plunged to all-time lows! Reviewed on: 11th May 2019

Real people with an interest in you

Metro Bank have been incredible from the moment I opened my business account. Personal service is paramount and there are real people to talk to if there's a problem 10 out of 10 for service and efficiency - out strip the opposition in all ways Reviewed on: 10th January 2019

Best old fashioned customer service

Setting up my first ever business account was done with ease, with the help of well trained accounts personnel who showed interest in me and my business, supported me through the process. Everything was transparent and without jargon. Also, when my card did not work initially, because the security code was blurred in the printing, this was sorted in next to no time. Best part is that I can pop into the bank any time of the week due to their customer orientated opening hours. Thoroughly recommend. Hope they open throughout the country. Reviewed on: 24th December 2018

Superb service

Not perfect but as near as a “real” bank can get. Brilliant service in-branch. Pretty good via UK call centre. App works really well. Reviewed on: 24th August 2018

Excellent service

I recently opened a business account. The lady was fantastic and my account was open in a couple of hours. I left with my bank card. Soon after I received my cheque book and paying in book. The app is brilliant and I can check my account at the touch of a button. Reviewed on: 11th February 2018

Stand out experience

First business account. The process was simple quick and "can do". Icing on the cake .... dog friendly Reviewed on: 23rd January 2018

not business-like

Just spent £75 of billable time waiting to speak to one of their business people to ask a couple of questions - but to no avail as I had a scheduled meeting next with an actual start time so I couldn't wait any longer. You can, it seems, now book an appointment - wow, what an innovation - but only by going into the branch to book one, which is a 30 minute trip in the first place. It's clearly all designed for their own convenience. Reviewed on: 4th January 2018

Does exactly what it says on the tin

If you need a business acount quickly and you have the correct documents then they will open an account in a week. If a simple no frills account with no customer service is what your after then this is the bank for yiou. Reviewed on: 29th December 2017

AMAZING

Metro Bank is innovative. Amazing and new and seek to provide 100% customer service! I and so happy Reviewed on: 6th November 2017

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