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Metro Bank: Business Banking reviews

Name: Business Banking
Rating: 4.81 (2236 reviews)

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4.76

Based on 2,236 reviews, last reviewed 18th Feb 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

90%

Latest highest rating:

4

It’s always been easy with metro bank transactions a... It’s always been easy with metro bank transactions and transfers Reviewed on: 9th January 2024

Latest lowest rating:

1

CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON CLOSED MY BUSINESS ATTOUNT WITHOUT GIVING ANY REASON Reviewed on: 18th February 2025

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About this product

Metro Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Metro Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Metro Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Metro Bank Business Banking reviews (2236)

The service to small businesses is a disaster.

Issues raised, are ignored, your business account manager/s never calls back and talking to them is waste of time, although very polite, they do nothing for you. In the current situation, I asked for a reasonable small loan to prevent losing the business. They "kindly" offered me a loan, charging 10% interest (the Bank of England interest is about 0.1%), I am disgusted! Reviewed on: 25th April 2020

Very bad experience from an unethical bank

Unfortunately I had the most painful experience with this bank. On July 2019 my business account was frozen without any prior notification. I called them to find out what the reason was and they just confirmed the restriction without giving any reason. This is while several direct debits, card transactions, customer payments they all went on hold and my business suffered financial losses. A few days later I noticed that my personal account with my life savings inside it also got restricted. No reason, no clarification, no updates! Exact same thing happened to several other people who happened to be Iranian nationals. Having consulted with experienced solicitors, I have strong grounds to believe this was done based on a discriminatory measure to racially profile citizens and dual nationals of a certain country i.e. Iran. For more than 6 months my life savings were stuck in this bank without giving me any reason or a time frame within which they aim to complete their so called review. It was yesterday that I received a letter giving me a 60 day notice for closing my account after 6 months of so called "review". I went through the most stressful days of my life throughout this period and had to cancel my holiday as I was left penniless. I borrowed money from family and friends to afford my life. Lack of decency, professionalism and ethics in this bank is beyond comprehension. Not recommended at all, stay away! Reviewed on: 6th February 2020

Best Bank!

Best Bank. Excellent Service People-people banking indeed!!! Very Satisfied Reviewed on: 3rd February 2020

perfect bank

nothing but a good experience since joining metro bank. Reviewed on: 3rd February 2020

FAN of Metro

Efficient and easy banking , with friendly staff who are always happy to help Reviewed on: 24th January 2020

Metro Bank do customer service and tech really well

24/7 phone lines with quick answering by real people; early and late opening stores and at weekends, cards printed same day, card readers set u - all of the stuff they do to make it convenient for the customer. The tech is really good with AI built in to help manage unexpected transactions or new payments. My favourite is when I’l waiting for a payment and the app lets me know when it’s arrived. Makes money much more manageable. But the biggest thing I find when I speak to Metro Bank colleagues, is the real care for people. Genuinely, everyone wants to do their best for each and every customer. They’re driven and motivated and it’s great to see they’re up there at the British Bank Awards. No wonder so many companies are switching their business accounts across. Reviewed on: 22nd January 2020

Emploid

Ventsislav Valentinov Stoykov car finanses Reviewed on: 19th January 2020

Customer service is at its best

I have had the business account with Metro Bank for over 5years. Opening an account was made so seamless with personal attention to customer. In this digital space, getting that 1:1 attention is rare, to top that their digital experience has been flawless. Pleased to bank with Metro Bank Reviewed on: 16th January 2020

Value for money

Quick and easy to set up. I get my banking on the same day Reviewed on: 15th January 2020

Amazeing

Great smooth service. Business banking very reliable Reviewed on: 14th January 2020

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