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Nationwide: Business Banking reviews

Name: Business Banking
Rating: 3.69 (26 reviews)

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3.16

Based on 26 reviews, last reviewed 2nd Dec 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

57%

12%

3 star

27%

Latest highest rating:

5

Nationwide is secure and care a lot about its custom... Nationwide is secure and care a lot about its customers and I received £50 from them for being with them for so long and the was some time were I used... Read more Reviewed on: 11th April 2025

Latest lowest rating:

1

Fallen hard from grace I thought Nationwide were good until I ran into a problem in which Nationwide blocked a card of mine for NO reason. Since then I have struggled to get... Read more Reviewed on: 2nd December 2025

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About this product

Nationwide business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Nationwide is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of Nationwide business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

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Nationwide Business Banking reviews (26)

Fallen hard from grace

I thought Nationwide were good until I ran into a problem in which Nationwide blocked a card of mine for NO reason. Since then I have struggled to get any sense out of the bank group. I can phone and phone, I get the same answer. While they understand the fault it directly due to one of their staff they just do not realize what kind of predicament they have put me. Unable to withdrawal money, unable to get back home as I cannot pay for flights with cash, unable to get any cash. Nationwide gave fallen into the same clutches as the really poor - bad - banking groups - a place or set that is far from satisfactory and stinks of sewerage. Reviewed on: 2nd December 2025

Nationwide is secure and care a lot about its custom...

Nationwide is secure and care a lot about its customers and I received £50 from them for being with them for so long and the was some time were I used to get £10 each month. Reviewed on: 11th April 2025

Personal financial support on a daily basses.

Personal financial support on a daily basses. Most excellent. Reviewed on: 7th September 2024

1 star is too much for this bank

1 star is too much for this bank. They attempted you with 5% interests to get the money from your savings then they - use very junior people to manage your account who does not have any common senses - the complaint team is even worse, full of junior people with robotic answers. - zero digitalisation, you can’t even access your money once you opened your account Go else where as there are plenty of banks who have a basic customer service. Reviewed on: 24th June 2024

Opening acc for kids, got rudeness and incompetence....

Incompetence rudeness infornt of my children when opening a savings account then we get all accounts closed Tried to open savings accounts for my two children. Was treated rudely by branch staff after being advised what documents to take in. Turns out that Nationwide dont know their own ID policies! Anyhow hours later and several painful conversations and chats later I still could not open an account and made a complaint. The complaints team rather than resolving gave conflicting advice and the I didnt hear from them for weeks. I called and asked for some one to call back (unfortunatley..) The lady that called kept saying you sai d this and our staff said that etc etc etc and did not accept any wrong doing rudeness or missinformation given. They clearly just rang up to tell me to go away, but saved it until the end of a 1/2 hour conversation... "we have deiced to close your accounts..." What a bunch of ill informed couldnt care less fools. Rather than my children having a positive experience at the branch whilst the open their highly anticipated accounts, I have to somehow explain that mum and dad have been throw out of the bank because they wanted a savings account. What nasty hateful incompetent organisation Nationwide is.. maybe it is better that we are going to another bank. What nasty people.... 0/10 Reviewed on: 25th March 2024

A nightmare and couldn't transfer my own money, they are tyrant dictators

I had to wait about an hour in queue in an agency to transfer my money and they advised me to use the online banking. I was given a machine to work with my bank card, and told that I could easily make a transfer that way. I accessed the online account and then made the transfer using the card machine device, no problems. Reviewed on: 12th November 2023

Saving money

Good products, to help save money, with Internet banking. Reviewed on: 1st June 2023

awful customer service

Absolutely awful customer service. Notified Nationwide not to allow a payment to leave my account on numerous occasions with plenty of notice. Nationwide's team failed to stop said payment from leaving my account. Once I finally received contact from them (after days of being promised a call back that never came and given phone numbers that would take me through authentication and then cut off) I was told there was nothing they were willing to do to retrieve or reimburse the money for me that again, I had clearly instructed was not to leave my account. Will be moving away from this company as soon as I can if not resolved promptly, and advising others too as well. nbs7789493 Reviewed on: 16th April 2023

Good bank

Easy app to use and helpful staff Reviewed on: 9th February 2023

No customer Service

I went in to branch to open two cash isa's for my girls I was told what to bring as I'd. which I brought then I was told it was incorrect id I had taken my passport and utility bill and my daughters birth certificates and national insurance certificates letters the service was rubbish and there was no customer service at all I will never enter this branch again and would not recommend it to anyone Reviewed on: 6th February 2023

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