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Nationwide reviews

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Rated Good 4.37/5

Nationwide reviews

Unverified business Last reviewed within 7 days
  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,973 product reviews

Average score of 4.37/5
5 star
70%
4 star
16%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended positively over the past 90 days

Nationwide is loved for its friendly staff, rewarding loyalty with cash bonuses, and keeping branches open when others close. Their app and online banking are generally easy to use, and many appreciate the ethical, member-focused approach. However, some find the app clunky and the card reader outdated. Customer service can be brilliant but also frustratingly slow or unhelpful, especially with fraud or account freezes. Home insurance claims and FlexPlus insurance have drawn criticism for poor handling and high costs.

Positive themes

  • Nationwide’s FlexAccount and FlexDirect reward loyalty with regular cash bonuses and fairer share payments.
  • Nationwide’s customer service is often praised for being friendly, helpful and knowledgeable in branch and online.
  • Many appreciate Nationwide’s commitment to keeping high street branches open for personal service.

Negative themes

  • Nationwide’s app and online banking can be clunky and frustrating compared to newer banks.
  • Several report poor handling of fraud or account freezes causing serious inconvenience and distress.
  • Home insurance claims are often criticised for slow responses and poor customer care.
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2973 company reviews Last reviewed within 7 days

Doesn't dictate too much to customers

FlexDirect 20th April 2026

Supports customers without a smart phone providing a key pad. Clear clean online banking experiences. Doesn't dictate too much to customers compared to other banks and tries to listen.

{"display":"Av","full_name":"Av","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Av
Rated Good 4/5
Read more product reviews

Clear easy to use app and friendly staff

FlexAccount 20th April 2026

Been with Nationwide over 30 years and whilst I have held other current accounts, the majority of my banking is done through Nationwide because of... Been with Nationwide over 30 years and whilst I have held other current accounts, the majority of my banking is done through Nationwide because of the ease of use and clear interface of app and friendly in-branch staff Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    From a happy and Loyal customer

    Only a financial institution who gives back to their customer

    {"display":"Chari Sima","full_name":"Chari Sima","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1523733.png"}}'s avatar
    FlexAccount
    Chari Sima 20th April 2026
  • 5/5

    Great all around financial organisation.

    Great all around financial organisation. Good service and products, and great current account and credit card for international use, without fees and hassle.

    {"display":"Ross J","full_name":"Ross J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Ross J 20th April 2026
  • 4/5

    An Ethical Alternative in Mainstream Banking

    Nationwide is a great environmentally sound and ethical alternative to the planet-wrecking, consciousness-lacking traditional banks. While they are not as green as, for example, Triodos... Nationwide is a great environmentally sound and ethical alternative to the planet-wrecking, consciousness-lacking traditional banks. While they are not as green as, for example, Triodos or Ecology Building Society, they offer a broader range of services and are mainstream—a household name. They also provide a substantial number of local branches, making them easily accessible. Their employees, both online and in branches, are friendly and knowledgeable, always keen to help with any queries or concerns. I have been banking with them for eight years and have been very happy, although more recently I have reduced the number of products I hold with them in favour of even more environmentally and ethically focused providers: Triodos and Ecology Building Society, both of whom I can also highly recommend. Read more Read less

    {"display":"Lenka M","full_name":"Lenka M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Regular Savings
    Lenka M 19th April 2026
  • 4/5

    An Ethical Alternative in Mainstream Banking

    Nationwide is a great environmentally sound and ethical alternative to the planet-wrecking, consciousness-lacking traditional banks. While they are not as green as, for example, Triodos... Nationwide is a great environmentally sound and ethical alternative to the planet-wrecking, consciousness-lacking traditional banks. While they are not as green as, for example, Triodos or Ecology Building Society, they offer a broader range of services and are mainstream—a household name. They also provide a substantial number of local branches, making them easily accessible. Their employees, both online and in branches, are friendly and knowledgeable, always keen to help with any queries or concerns. I have been banking with them for eight years and have been very happy, although more recently I have reduced the number of products I hold with them in favour of even more environmentally and ethically focused providers: Triodos and Ecology Building Society, both of whom I can also highly recommend. Read more Read less

    {"display":"Lenka M","full_name":"Lenka M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    Lenka M 19th April 2026
  • 4/5

    An Ethical Alternative in Mainstream Banking

    Nationwide is a great environmentally sound and ethical alternative to the planet-wrecking, consciousness-lacking traditional banks. While they are not as green as, e.g. Triodos or... Nationwide is a great environmentally sound and ethical alternative to the planet-wrecking, consciousness-lacking traditional banks. While they are not as green as, e.g. Triodos or Ecology Building Society, they offer a broader range of services (includind credit cards) and are mainstream - a household name. They also provide a substantial number of local branches, making them easily accessible. Their employees, both online and in branches, are friendly and knowledgeable, always keen to help with any queries or concerns. I have been banking with them for eight years and have been very happy, although more recently I have reduced the number of products I hold with them in favour of even more environmentally and ethically focused providers: Triodos and Ecology Building Society, both of whom I can also highly recommend. Read more Read less

    {"display":"Lenka M","full_name":"Lenka M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Credit card
    Lenka M 19th April 2026
  • 5/5

    Protection from frauds

    Nationwide has protected my money from fraud and was grateful.

  • 5/5

    Excellent

    Very good, easy to move old one to new one. Staff in bank very helpful and quick.

    {"display":"Saffron N","full_name":"Saffron N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Saffron N 18th April 2026
  • 5/5

    Best value for money current account

    The best current account for interest rates and cashback, with no fees! It’s limited to £1500, but that’s enough for day to day spending and... The best current account for interest rates and cashback, with no fees! It’s limited to £1500, but that’s enough for day to day spending and the rest is in our savings account - it means we don’t lose interest on the money not in savings. We also got a switch bonus and nationwide do a regular fairer share payment to their customers. Read more Read less

    {"display":"Mikaela","full_name":"Mikaela","avatar":{"url":"\/uploads\/avatars\/users\/49361.jpeg"}}'s avatar
    FlexDirect
    Mikaela 18th April 2026
  • 4/5

    Why "Fix" something that isn't broke

    The new Nationwide Internet System is not as User Friendly as previous

    {"display":"Tony S","full_name":"Tony S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    Tony S 18th April 2026

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