Nationwide reviews

Nationwide reviews
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Donates a percentage of profits to charitable causes
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Has branches you can visit in-person
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Manage your account or policy via an app or website
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Positioned as being a socially responsible organisation
Review summary
People rate this company as Good based on 2,425 product reviews
Latest positive rating
Bereavement support
Following the death of my wife Nationwide could not have done anything more to help and support me.

Latest negative rating
So far an absolute joke of an establishment.
So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for... So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service. I recently switched and of the 3 employees I've dealt with so far all 3 have managed to show total incompetence or disregard for any sort of detail. As such I'm currently making a complaint, to which I got an email this morning which I've pasted below. I'm writing regarding your complaint about incorrect information provided regards your eligibility for the switch incentive. Looking at all the evidence that is available I am unable to uphold your complaint. As the outcome you were looking for was a payment of £250 for the switch incentive that you are not eligible for, I am unable to make such a compensatory payment. Please let me know if you accept this outcome. This is incorrect in many parts, the most basic mistake is the amount. The incentive was £175, not £250. Next, I have not asked for or discussed a compensatory payment. I have not asked why I didn't receive it. I have simply asked why I was lead to believe on the on line chat last week before the switch completed I was eligible for the incentive. I actually asked 3 times as the idiot replying wouldnt give a straight answer. Then 2/3 days after the switch was complete I received notification that I wasn't. The next employee on the online chat was continuously trying to get rid of me, apparently when using the banking app the chat isn't in the app. Even though I signed into the banking app and followed the links in the banking app, I was told I would have to sign out of the banking app and then back into the banking app and start a new chat with a new colleague who could take me through security. Funny because I didn't sign out and start a new chat, the same girl then took me through security anyway!! This all lead to the complaint being logged and my loss of will to go on. Alas, the email today. She can't "uphold my complaint", what does that even mean? That she doesn't agree with it? She hasn't mentioned what evidence she has looked at. Hasn't aplogised, has referred to a compensatory amount I've never mentioned or has previously been brought up, hasn't answered my initial query either. And at the end asked for me to give them an answer but left just a branch phone number to contact them on?!! Is this actually amature hour? Clearly I have lost all confidence in Nationwide, I shall be leaving as soon as possible after filing complaints with the financial ombudsman and the fca. I don't see how they couldn't have stated before completion, when I asked directly 3 times, that I wouldn't be eligible for the incentive. Now they have switched, closed my old account, and made a notch on my credit score. I highly recommend to anyone that they avoid Nationwide, they're a complete fraud. Read more Read less

About Nationwide
Nationwide is the world's largest building society, with 16 million members.
Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.
Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.
Nationwide at a glance
Reviews for Nationwide
Showing 11 of 2425 company reviews • Last reviewed within 7 days
Bereavement support
Following the death of my wife Nationwide could not have done anything more to help and support me.
amazing staff
after visiting my branch to sort a problem out concerning a missing payment for a direct debit to another bank, the two staff members who... after visiting my branch to sort a problem out concerning a missing payment for a direct debit to another bank, the two staff members who helped me, Kaisha and Victoria were excellent, professional, friendly and also went above and beyond with the service provided, another reason I have banked with the nationwide for 30 years, amazing staff. Read more Read less
Products from Nationwide
FlexAccount
by NationwideNationwide’s FlexAccount is a current account with no monthly fee. If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you...
FlexAccount
by NationwideNationwide’s FlexAccount is a current account with no monthly fee. If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you...
FlexPlus
by NationwideNationwide FlexPlus is a packaged bank account. For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover....
FlexPlus
by NationwideNationwide FlexPlus is a packaged bank account. For a monthly fee, the FlexPlus current account gives you worldwide family travel and mobile phone insurance, plus UK and European breakdown cover....
FlexDirect
by NationwideThe Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months. If you’re eligible for an overdraft,...
FlexDirect
by NationwideThe Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months. If you’re eligible for an overdraft,...
Credit Card
by NationwideNationwide Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Nationwide customers like? Find...
Credit Card
by NationwideNationwide Credit Card reviews can help you to find out about the pros and cons of the Credit Card credit card. What kind of features do Nationwide customers like? Find...
Fixed Rate Mortgage
by NationwideNationwide is a building society that offers a range of financial services, including mortgages. A fixed rate mortgage will have a set interest rate for a certain amount of time,...
Fixed Rate Mortgage
by NationwideNationwide is a building society that offers a range of financial services, including mortgages. A fixed rate mortgage will have a set interest rate for a certain amount of time,...
FlexBasic
by NationwideNationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account. There’s no monthly fee for FlexBasic and Nationwide...
FlexBasic
by NationwideNationwide’s FlexBasic current account is for customers who don't hold a UK current account or don't qualify for another Nationwide current account. There’s no monthly fee for FlexBasic and Nationwide...
Home Insurance
by NationwideWhether you require buildings insurance, contents insurance or a combination of the two, finding the right insurer can be difficult. At Smart Money People, we want to make this process...
Home Insurance
by NationwideWhether you require buildings insurance, contents insurance or a combination of the two, finding the right insurer can be difficult. At Smart Money People, we want to make this process...
Regular Savings
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Regular Savings
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Cash ISA
by NationwideThe Nationwide Fixed Rate Cash ISA can be opened with as little as £1. You can open a Nationwide Cash ISA by using the banking app or internet bank (if...
Cash ISA
by NationwideThe Nationwide Fixed Rate Cash ISA can be opened with as little as £1. You can open a Nationwide Cash ISA by using the banking app or internet bank (if...
Personal Loan
by NationwideNationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan...
Personal Loan
by NationwideNationwide personal loan reviews on Smart Money People are honest reviews. If you're trying to determine whether this is the right personal loan for you, reading our Nationwide personal loan...
Flexclusive
by NationwideOur Nationwide Flexclusive reviews can help you to find out what life as a Nationwide customer is really like. And if you have experience of using this product, why not...
Flexclusive
by NationwideOur Nationwide Flexclusive reviews can help you to find out what life as a Nationwide customer is really like. And if you have experience of using this product, why not...
Tracker Rate Mortgage
by NationwideNationwide is a building society that offers a range of financial products and services, including a variety of mortgage products. A tracker mortgage will usually follow the current interest rate...
Tracker Rate Mortgage
by NationwideNationwide is a building society that offers a range of financial products and services, including a variety of mortgage products. A tracker mortgage will usually follow the current interest rate...
Fixed Rate Bond
by NationwideNationwide bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Nationwide's customer service? Smart Money People...
Fixed Rate Bond
by NationwideNationwide bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Nationwide's customer service? Smart Money People...
Help to Buy ISA
by NationwideLaunched at the end of 2015, Nationwide are one of the organisations to offer the Help to Buy ISA. Created to help suport first time buyers looking for their first...
Help to Buy ISA
by NationwideLaunched at the end of 2015, Nationwide are one of the organisations to offer the Help to Buy ISA. Created to help suport first time buyers looking for their first...
Instant Access Savings
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Instant Access Savings
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Business Banking
by NationwideNationwide business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Nationwide is really like. With business banking...
Business Banking
by NationwideNationwide business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Nationwide is really like. With business banking...
Instant ISA Saver
by NationwideNationwide ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Nationwide is really like. Oh, and if...
Instant ISA Saver
by NationwideNationwide ISA reviews from our Smart Money People can help you to give you the inside track on what having an ISA with Nationwide is really like. Oh, and if...
Car Insurance
by NationwideNationwide car insurance reviews on Smart Money People come from drivers like you! You can read these honest Nationwide car insurnance reviews to help you decide which car insurance provider...
Car Insurance
by NationwideNationwide car insurance reviews on Smart Money People come from drivers like you! You can read these honest Nationwide car insurnance reviews to help you decide which car insurance provider...
Loyalty Saver
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Loyalty Saver
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Junior ISA
by NationwideNationwide offer a Junior ISA for children aged under 18. The interest rate on this account is variable and the money is locked away until the child is 18. Once...
Junior ISA
by NationwideNationwide offer a Junior ISA for children aged under 18. The interest rate on this account is variable and the money is locked away until the child is 18. Once...
Limited Access Saver
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Limited Access Saver
by NationwideNationwide savings reviews can help you to find out more about life at Nationwide. How easy is it to contact Nationwide? And how friendly are they? Our Nationwide savings reviews...
Select Credit Card
by NationwideNationwide Select Credit Card reviews can help you to find out about the pros and cons of the Select Credit Card credit card. What kind of features do Nationwide customers...
Select Credit Card
by NationwideNationwide Select Credit Card reviews can help you to find out about the pros and cons of the Select Credit Card credit card. What kind of features do Nationwide customers...
e-Bond
by NationwideNationwide bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Nationwide's customer service? Smart Money People...
e-Bond
by NationwideNationwide bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Nationwide's customer service? Smart Money People...
Investments
by NationwideNationwide investment reviews from our Smart Money People can help you to get the inside track on what having a portfolio with Nationwide is really like. Oh, and if you...
Investments
by NationwideNationwide investment reviews from our Smart Money People can help you to get the inside track on what having a portfolio with Nationwide is really like. Oh, and if you...
Life Insurance
by NationwideDo you want to find out what life as a Nationwide life insurance customer is like? Now you can! Read Nationwide life insurance reviews at Smart Money People to find...
Life Insurance
by NationwideDo you want to find out what life as a Nationwide life insurance customer is like? Now you can! Read Nationwide life insurance reviews at Smart Money People to find...
Student Current Account
by NationwideNationwide’s FlexStudent Current Account is designed for those in full-time UCAS education. The account has an interest-free overdraft option and use of Nationwide’s mobile banking app. FlexStudent account holders get...
Student Current Account
by NationwideNationwide’s FlexStudent Current Account is designed for those in full-time UCAS education. The account has an interest-free overdraft option and use of Nationwide’s mobile banking app. FlexStudent account holders get...
Junior Instant Access Savings
by NationwideNationwide Building Society offer a junior instant access savings account. The FlexOne Saver has a variable interest rate and is only available to FlexOne current account holders aged 11 to...
Junior Instant Access Savings
by NationwideNationwide Building Society offer a junior instant access savings account. The FlexOne Saver has a variable interest rate and is only available to FlexOne current account holders aged 11 to...
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