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Nationwide reviews

Nationwide Logo
Rated Excellent • 4.51/5

Nationwide reviews

Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 3,063 product reviews

Average score of 4.51/5
5 star
70%
4 star
16%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended negatively over the past 90 days

Nationwide wins hearts with its friendly staff, handy high street branches, and rewarding loyalty with annual bonuses. Their apps are generally easy to use, and many appreciate the ethical, member-focused approach. However, some find the app clunky and the card reader outdated. A few have had frustrating experiences with claims and customer service delays, especially around fraud and insurance.

Positive themes

  • Nationwide’s branches and friendly staff make banking feel personal and reassuring. (10 mentions)
  • The Fairer Share bonus payments from Nationwide are a lovely way to feel appreciated. (10 mentions)
  • Nationwide’s apps are user-friendly and make online banking straightforward. (6 mentions)
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 3063 company reviews • Last reviewed within 7 days

Nationwide is nationwide.

Home insurance • 13th October 2026

Nationwide provide a comprehensive and fully transparent Home Insurance product. My experience of their Home Insurance policy, has been both positive and also rewarding. Their... Nationwide provide a comprehensive and fully transparent Home Insurance product. My experience of their Home Insurance policy, has been both positive and also rewarding. Their policy is also price competitive, and it's no claim discounts are great for maintaining consistent premium reductions, each year upon renewal. Read more Read less

{"display":"Winston Haughton","full_name":"Winston Haughton","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Good • 4.00/5
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Good benefits by using Nationwide

Home insurance • 13th October 2026

Many benefits by using Nationwide and have various products from them. In the past house insurance was very reasonable and in my budget.

{"display":"Jules","full_name":"Jules","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Great service from Nationwide

    I have both savings and current accounts with nationwide,and recently moved my home insurance over to nationwide.I secured cheaper insurance,a better policy and terrific customer service.

    {"display":"liam collins","full_name":"liam collins","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    liam collins 13th October 2026
  • 5.00/5

    Flexibility and User friendly Building Society App

    Customer service whether this is via phone or visiting the branch is great, they are fast and efficient. Taking care of customers I experienced and... Customer service whether this is via phone or visiting the branch is great, they are fast and efficient. Taking care of customers I experienced and seen. That is why sometimes the queues are longer compared to other financial institutions. Read more Read less

    {"display":"Lou McAllister","full_name":"Lou McAllister","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Lou McAllister 13th October 2026
  • 5.00/5

    Great customer service and wide range of products an...

    Great customer service and wide range of products and services and cash back on banking and savings

    {"display":"hassonullah@sky.com","full_name":"hassonullah@sky.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    We have been with them for nearly 40 years and they...

    We have been with them for nearly 40 years and they have been consistently good through the ups and downs of life, plus have a good high street presence

    {"display":"John C","full_name":"John C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    John C 13th October 2026
  • 5.00/5

    Easy to use and good customer service

    Easy to use and good customer service

    {"display":"Joshua Rouse","full_name":"Joshua Rouse","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Joshua Rouse 13th October 2026
  • 5.00/5

    Membership benefits.

    Having a Nationwide Building Society account means you are a shareholder and receive a share of the profits ( subject to certain conditions ) and last year members received £100 each.

    {"display":"Saver of Elmet ","full_name":"Saver of Elmet ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Always easy online with secure access.

    Always easy online with secure access. Easy to contact customer services by phone. Branch in my area to see someone face to face. Flex account... Always easy online with secure access. Easy to contact customer services by phone. Branch in my area to see someone face to face. Flex account is easy to understand and the fair share payment is a welcome bonus Read more Read less

    {"display":"catherine warburton","full_name":"catherine warburton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1313607.png"}}'s avatar
  • 4.00/5

    Fairer share is the best, customer feels valued

    Fairer share is the best, customer feels valued

    {"display":"Prince","full_name":"Prince","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Prince 13th October 2026
  • 5.00/5

    Love my Nationwide Flex account

    Love my Flex account as it doesn’t charge me for extras ! Also great customer service and fraud protection team are always checking for scans!... Love my Flex account as it doesn’t charge me for extras ! Also great customer service and fraud protection team are always checking for scans! Also awards given to loyal customers as a cash credit in account! Read more Read less

    {"display":"Maria","full_name":"Maria","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Maria 12th October 2026

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