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Nationwide reviews

Nationwide Logo
Rated Good • 4.34/5

Nationwide reviews

Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,899 product reviews

Average score of 4.34/5
5 star
70%
4 star
16%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended negatively over the past 90 days

Nationwide is loved for its friendly staff, rewarding loyalty with cash bonuses, and keeping branches open when others close. Their app and online banking are generally easy to use, and many appreciate the ethical, member-focused approach. However, some find the app clunky and the card reader outdated. Customer service can be brilliant but also frustratingly slow or unhelpful, especially with fraud or account freezes. Home insurance claims and FlexPlus insurance have drawn criticism for poor handling and high costs.

Positive themes

  • Nationwide’s FlexAccount and FlexDirect reward loyalty with regular cash bonuses and fairer share payments.
  • Nationwide’s customer service is often praised for being friendly, helpful and knowledgeable in branch and online.
  • Many appreciate Nationwide’s commitment to keeping high street branches open for personal service.

Negative themes

  • Nationwide’s app and online banking can be clunky and frustrating compared to newer banks.
  • Several report poor handling of fraud or account freezes causing serious inconvenience and distress.
  • Home insurance claims are often criticised for slow responses and poor customer care.
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2899 company reviews • Last reviewed within 7 days

Your money isn’t safe here

FlexBasic • 29th March 2026

Nationwide’s banking app has a glitch which they admit. If you cancel your standing orders it doesn’t cancel on both ends. So they disappeared from... Nationwide’s banking app has a glitch which they admit. If you cancel your standing orders it doesn’t cancel on both ends. So they disappeared from my account but Nationwide carried on paying them without my consent. They paid them for 3 years without my knowledge. I’m really sick so didn’t scroll down on the app to see if they were paying something they shouldn’t and now they’re victim blaming. They’ve been gaslighting, lying and denying they owe me £900. They offered me £175 for the glitch! No give me back the money you paid out of my account without my consent! I’ve had to go to the financial ombudsman and I’m not impressed. If they take money out of your account that they shouldn’t, you won’t get it back. so why risk it, honestly bank elsewhere where your money is safe because it sure isn’t safe here. Read more Read less

{"display":"MoominsPie ","full_name":"MoominsPie ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Nationwide resolved a scam by a company abroad.

FlexDirect • 29th March 2026

I got scammed by a company abroad. Nationwide detected the issue very quickly and reimbursed me quickly. It was all very smooth and I felt... I got scammed by a company abroad. Nationwide detected the issue very quickly and reimbursed me quickly. It was all very smooth and I felt very supported and reassured, that I being protected by a banking department who knew exactly what they were doing. When I first suspected a problem, I assumed it would take weeks to resolve. It took 36 hours which pleasantly surprised me! Read more Read less

{"display":"Jane Q","full_name":"Jane Q","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Recently changed from Nat West because of local bran...

    Recently changed from Nat West because of local branch closure and found Nation Wide to extremely helpful providing an excellent service.

    {"display":"john garrett","full_name":"john garrett","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    john garrett 28th March 2026
  • 5/5

    Meticulous Nationwide

    Ambient staff, very caring people, and meticulously prepared to help us customers

    {"display":"J D WEDDI","full_name":"J D WEDDI","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexPlus
    J D WEDDI 28th March 2026
  • 3/5

    Have been happy with the On Line App, but suddenly a...

    Have been happy with the On Line App, but suddenly all has been changed. I don't like it, think it is not as easy to... Have been happy with the On Line App, but suddenly all has been changed. I don't like it, think it is not as easy to use and unable to read my statement up to and including current date. Why change what was easy to understand and working?May need to change Banks. Read more Read less

    {"display":"joan ","full_name":"joan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    joan 27th March 2026
  • 5/5

    Great account

    Had a nationwide account and they are very helpful.

    {"display":"Terence G","full_name":"Terence G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexPlus
    Terence G 27th March 2026
  • 5/5

    Clear terms and perfect current account for middle i...

    Clear terms and perfect current account for middle income working professional. I use the flex direct and saver account with Nationwide to manage my money.... Clear terms and perfect current account for middle income working professional. I use the flex direct and saver account with Nationwide to manage my money. The security is easy to follow and the app is very accessible. I make interest on my balance and get a bonus every year. Read more Read less

    {"display":"OliviaA","full_name":"OliviaA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    OliviaA 27th March 2026
  • 5/5

    Nationwide Bank cares about its c

    Nationwide Bank cares about its c

    {"display":"Paul","full_name":"Paul","avatar":{"url":"\/assets\/uploads\/avatars\/users\/587610.png"}}'s avatar
    FlexAccount
    Paul 26th March 2026
  • 5/5

    Nationwide Give Back

    I honestly believe that Nationwide is one of the only banks that really value their members and do what they can to help and support... I honestly believe that Nationwide is one of the only banks that really value their members and do what they can to help and support their account holders. They give back and that is unusual to say the least! Read more Read less

    {"display":"GreatScot","full_name":"GreatScot","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    GreatScot 26th March 2026
  • 5/5

    Keeping branches open.

    Keeping branches open. Very good advice for investing and day to day accounts

    {"display":"Keith Farmer","full_name":"Keith Farmer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Keith Farmer 26th March 2026
  • 5/5

    Simply brilliant!

    Simply brilliant! Great benefits with the account such as the family worldwide travel insurance and breakdown cover. Both of these i have had to use... Simply brilliant! Great benefits with the account such as the family worldwide travel insurance and breakdown cover. Both of these i have had to use and have been great, I had to use Nationwide travel insurance when i fell ill on holiday in Tanzania and they sorted a medivac out for me plus ive used it a few time when broken down. Nationwide also has the super fairer payment scheme where they pay out £100 every now and then to customers and not shareholders as it buildings society. Read more Read less

    {"display":"Thomas B","full_name":"Thomas B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexPlus
    Thomas B 26th March 2026

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