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Nationwide reviews

Nationwide Logo
Rated Excellent • 4.54/5

Nationwide reviews

Unverified business Last reviewed within 7 days
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  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Excellent based on 3,036 product reviews

Average score of 4.54/5
5 star
70%
4 star
16%
3 star
3%
2 star
1%
1 star
10%
Reviews for Nationwide have trended negatively over the past 90 days

Nationwide is loved for its friendly staff, rewarding loyalty with cash bonuses, and keeping branches open when others close. Their app and online banking are generally easy to use, and many appreciate the ethical, member-focused approach. However, some find the app clunky and the card reader outdated. Customer service can be brilliant but also frustratingly slow or unhelpful, especially with fraud or account freezes. Home insurance claims and FlexPlus insurance have drawn criticism for poor handling and high costs.

Positive themes

  • Nationwide’s FlexAccount and FlexDirect reward loyalty with regular cash bonuses and fairer share payments. (38 mentions)
  • Nationwide’s customer service is often praised for being friendly, helpful and knowledgeable in branch and online. (25 mentions)
  • Many appreciate Nationwide’s commitment to keeping high street branches open for personal service. (8 mentions)

Negative themes

  • Nationwide’s app and online banking can be clunky and frustrating compared to newer banks. (5 mentions)
Summarised by AI
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About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 3036 company reviews • Last reviewed within 7 days

Nationwide provider excellence is all levels of prod...

Fixed Rate Bond • 20th August 2026

Nationwide provider excellence is all levels of products and service. They always put the customer first

{"display":"Brent S","full_name":"Brent S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews

Switching from my old bank was a seamless experience...

FlexBasic • 20th August 2026

Switching from my old bank was a seamless experience thanks to the Current Accound Switch Service. I didn't need to do much afterwards, beyond going... Switching from my old bank was a seamless experience thanks to the Current Accound Switch Service. I didn't need to do much afterwards, beyond going through my accounts and switching my bank details, so I felt relieved. Read more Read less

{"display":"Forte","full_name":"Forte","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5.00/5
Read more product reviews
  • 5.00/5

    Offers great rates on cash isa products all within a...

    Offers great rates on cash isa products all within an esdy to use app

    {"display":"Philip","full_name":"Philip","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Philip 20th August 2026
  • 5.00/5

    Nationwide has been very communicative and the proce...

    Nationwide has been very communicative and the process of switching to them was straightforward and simple.

    {"display":"Jack C ","full_name":"Jack C ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home insurance
    Jack C 20th August 2026
  • 5.00/5

    They are great as they have a high street presence w...

    They are great as they have a high street presence which reflects in their commitment to customers unlike many other banks and financial institutions that... They are great as they have a high street presence which reflects in their commitment to customers unlike many other banks and financial institutions that have deserted the high streets and pandered to their share holders instead, Read more Read less

    {"display":"Bicwyzer","full_name":"Bicwyzer","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Bicwyzer 20th August 2026
  • 5.00/5

    Excellent travel, phone breakdown with plus package

    Excellent travel, phone breakdown with plus package

    {"display":"South","full_name":"South","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexPlus
    South 14th August 2026
  • 5.00/5

    Always clear, helpful and available.

    Always clear, helpful and available. Travel insurance is with Flexplus account. I have used them for 7 or so years and have no reason to... Always clear, helpful and available. Travel insurance is with Flexplus account. I have used them for 7 or so years and have no reason to change. Very helpful when BA let us down very badly with lost luggage Read more Read less

    {"display":"Margaret","full_name":"Margaret","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexPlus
    Margaret 16th July 2026
  • 5.00/5

    Nationwide Building Society is better than a bank!

    Nationwide is an amazing building society. As a member it has been fantastic to benefit from nationwide's "fairer share" sheme. And great to be able... Nationwide is an amazing building society. As a member it has been fantastic to benefit from nationwide's "fairer share" sheme. And great to be able to have a vote in AGM. I do not see myself leaving nationwide as a member. Read more Read less

    {"display":"Anna B","full_name":"Anna B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    Anna B 11th July 2026
  • 4.00/5

    Always helpful staff in the local Nationwide Branch.

    Always helpful staff in the local Nationwide Branch. So glad they are not closing down like a lot of other banks/building societies.

    {"display":"Caroline","full_name":"Caroline","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Caroline 9th July 2026
  • 5.00/5

    The best credit card I have had

    A credit card from a building society that does not charge for purchase abroad which is important for me as I travel a lot. No hidden fees.

    {"display":"Anne G","full_name":"Anne G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1.00/5

    My dealings with Nationwide were very disappointing

    My dealings with Nationwide were disappointing and they offered poor value with what I felt were rather uninterested bank (building society) representatives. Surprising given their... My dealings with Nationwide were disappointing and they offered poor value with what I felt were rather uninterested bank (building society) representatives. Surprising given their recent statements about being 'different' etc. By contract easier to do business with the old banks like Natwest and HSBC or not doubt even 'Revolut' (!). Read more Read less

    {"display":"John de Vence","full_name":"John de Vence","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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