My Nationwide credit card was stolen from me as I was boarding a tram by two females who apparently been watching me buy the tickets... My Nationwide credit card was stolen from me as I was boarding a tram by two females who apparently been watching me buy the tickets with the card. Contactless pad had been broken so had to enter pin which they obviously took a note of as they were in the queue behind me. As I boarded the tram I was jostled and pushed during which I was robbed of my wallet - also containing other cards and ID. As the tram pulled out of the station both jump off as the door was closing. One got her arm caught in the closing door and was pulled free on the platform by her accomplice. I immediately cancelled my other cards on the banking app but had no option other than ring the lost / stolen telephone number for the select credit card. It took in the region of 15 minutes on the phone to get to speak someone who could actually freeze the card and take my report that I had been robbed. As a consequence the offenders were able to withdraw €300 in cash on the card (I was in France at the time). As instructed by nationwide the incident was immediately reported to the local police in person and the crime report number passed immediately to the lost stolen help line. This incident occurred 10 days ago and the credit card fraud team persistently have refused to inform me what is happening as the fraudulent transaction is still showing on my account. Ironically when you call the pre recorded messages ask if you are ok and can they can help in any way but even being a 72 year old pensioner with a number of medical problems they still think I could have done more to prevent this incident. Read more Read less

Been with Nationwide now for over 10 years, took out another loan for an ext and about to remortgage this year, they seem to be... Been with Nationwide now for over 10 years, took out another loan for an ext and about to remortgage this year, they seem to be good value, so will go with them agian. Happy customer. Read more Read less

My auntie recommended Nationwide to me and I switched up, it’s been two months now and I’m finding em more reliable.

Great rates to members. Fixed rate gave leading market interest rate. The £100 reward to members, twice for a joint account is most welcome

The app is user friendly, communication from the bank is kept to a minimum but useful information is shared, bank staff are friendly and it... The app is user friendly, communication from the bank is kept to a minimum but useful information is shared, bank staff are friendly and it was easy to open the account in person. Read more Read less

Extremely good customer service and the fairer share bonus rewards loyalty.

I opened a Nationwide Flex Direct current account and received £175 cash back. The process was so quick, easy and efficient.I only had to provide... I opened a Nationwide Flex Direct current account and received £175 cash back. The process was so quick, easy and efficient.I only had to provide my current bank account details and permission to transfer them and then close it. The rest was completed by Nationwide.I was kept informed of the process until completion. EVEN BETTER,I have noticed that the payback bonus has now increased to £200! Read more Read less

Very good current account switch deal with a god bonus payment. The FlexDirect account offers great incentives like cashback and interest. The Nationwide app is... Very good current account switch deal with a god bonus payment. The FlexDirect account offers great incentives like cashback and interest. The Nationwide app is easy to use and easy to access. Read more Read less

Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make everything easy.... Have been with Nationwide for many years and they are just brilliant! Customer service is excellent. Helpful and efficient- so friendly! They make everything easy. Had a potential scam and they kept me informed and solved the issue - traced the money and then solved the problem. I had a new card within a few days. Excellent Read more Read less