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Nationwide reviews

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Rated Good 4.21/5

Nationwide reviews

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Unverified business
Last reviewed within 7 days
  • Donates a percentage of profits to charitable causes
    Donates a percentage of profits to charitable causes
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation

Review summary

People rate this company as Good based on 2,425 product reviews

Average score of 4.21/5
5 star
67%
4 star
18%
3 star
3%
2 star
1%
1 star
11%
Reviews for Nationwide have trended positively over the past 90 days

Latest positive rating

5/5

Bereavement support

Following the death of my wife Nationwide could not have done anything more to help and support me.

Latest negative rating

1/5

So far an absolute joke of an establishment.

So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for... So far an absolute joke of an establishment. I'm honestly stunned this is the same bank that is supposed to be regarded so highly for customer service. I recently switched and of the 3 employees I've dealt with so far all 3 have managed to show total incompetence or disregard for any sort of detail. As such I'm currently making a complaint, to which I got an email this morning which I've pasted below. I'm writing regarding your complaint about incorrect information provided regards your eligibility for the switch incentive. Looking at all the evidence that is available I am unable to uphold your complaint. As the outcome you were looking for was a payment of £250 for the switch incentive that you are not eligible for, I am unable to make such a compensatory payment. Please let me know if you accept this outcome. This is incorrect in many parts, the most basic mistake is the amount. The incentive was £175, not £250. Next, I have not asked for or discussed a compensatory payment. I have not asked why I didn't receive it. I have simply asked why I was lead to believe on the on line chat last week before the switch completed I was eligible for the incentive. I actually asked 3 times as the idiot replying wouldnt give a straight answer. Then 2/3 days after the switch was complete I received notification that I wasn't. The next employee on the online chat was continuously trying to get rid of me, apparently when using the banking app the chat isn't in the app. Even though I signed into the banking app and followed the links in the banking app, I was told I would have to sign out of the banking app and then back into the banking app and start a new chat with a new colleague who could take me through security. Funny because I didn't sign out and start a new chat, the same girl then took me through security anyway!! This all lead to the complaint being logged and my loss of will to go on. Alas, the email today. She can't "uphold my complaint", what does that even mean? That she doesn't agree with it? She hasn't mentioned what evidence she has looked at. Hasn't aplogised, has referred to a compensatory amount I've never mentioned or has previously been brought up, hasn't answered my initial query either. And at the end asked for me to give them an answer but left just a branch phone number to contact them on?!! Is this actually amature hour? Clearly I have lost all confidence in Nationwide, I shall be leaving as soon as possible after filing complaints with the financial ombudsman and the fca. I don't see how they couldn't have stated before completion, when I asked directly 3 times, that I wouldn't be eligible for the incentive. Now they have switched, closed my old account, and made a notch on my credit score. I highly recommend to anyone that they avoid Nationwide, they're a complete fraud. Read more Read less

{"display":"Joe pollard","full_name":"Joe pollard","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
FlexAccount
Joe pollard 27th February 2025

About Nationwide

Nationwide is the world's largest building society, with 16 million members.

Nationwide’s roots go back to 1884 and today has over 18,000 employees and around 600 branches across the UK.

Nationwide is one of the UK's largest mortgage providers and also has a large customer base with savings and current accounts. Other products include credit cards, personal loans and insurance. Nationwide also has a buy to let business, The Mortgage Works.

Nationwide at a glance

Contact details

Main address
Nationwide Building Society, Nationwide House, Pipers Way, Swindon, SN38 1NW
Social media

Reviews for Nationwide

Showing 11 of 2425 company reviews Last reviewed within 7 days

Bereavement support

FlexAccount 10th March 2025

Following the death of my wife Nationwide could not have done anything more to help and support me.

Rated Excellent 5/5
Read more product reviews

amazing staff

FlexAccount 8th March 2025

after visiting my branch to sort a problem out concerning a missing payment for a direct debit to another bank, the two staff members who... after visiting my branch to sort a problem out concerning a missing payment for a direct debit to another bank, the two staff members who helped me, Kaisha and Victoria were excellent, professional, friendly and also went above and beyond with the service provided, another reason I have banked with the nationwide for 30 years, amazing staff. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Basic only in title

    I took out Flexbasic because I didn't want an overdraft as I'd had debt problems. It was the right decision, I have been able to... I took out Flexbasic because I didn't want an overdraft as I'd had debt problems. It was the right decision, I have been able to be in control of my spending whilst still getting everything \i need from a current account. The mobile app and also the website are very easy to use and I can do everything I need to do from checking transactions, balances, transferring money to opening new products. I also like how Nationwide is run and that they do things differently. I vote in their AGM and feel like I'm getting a say. Read more Read less

  • 5/5

    Nationwide a bank you can trust

    Great saving rates, the app is easy to use, can make payments, adjust, delete standind orders, direct debits, easy to pay money to friends and... Great saving rates, the app is easy to use, can make payments, adjust, delete standind orders, direct debits, easy to pay money to friends and family companies, and the branches are local and open, for enquiries etc Read more Read less

  • 4/5

    Excellent bank

    I use Nationwide as my main current account bank and find their range of savings accounts very competitive. I also like the fact that it... I use Nationwide as my main current account bank and find their range of savings accounts very competitive. I also like the fact that it is owned by its customers and also their committment to not closing branches, particularly in non-city areas Read more Read less

  • 5/5

    Easy transfer.

    Easy transfer and use of account plus good rates of interest.

  • 5/5

    Easy to deal with and excellent Banking App

    Easy to deal with and excellent Banking App

  • 5/5

    They actually HAVE Branches

    They actually HAVE Branches - Plus very friendly and easy to set up and the £175 switch payment didn't hurt either.

  • 5/5

    Excellent Rewards Scheme

    Every so often, nationwide rewards its flex direct customers for having an account with them which meet certain criteria.

    {"display":"GaryMartin08","full_name":"GaryMartin08","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexDirect
    GaryMartin08 7th March 2025
  • 5/5

    Lots of branches, excellent service.

    Lots of branches, excellent service. Love the family insurances for £18

    {"display":"Anderson ","full_name":"Anderson ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexPlus
    Anderson 7th March 2025
  • 5/5

    I have been a Nationwide customer since my parents j...

    I have been a Nationwide customer since my parents joined me up. 46 years ago. I have always found them to be superb in their... I have been a Nationwide customer since my parents joined me up. 46 years ago. I have always found them to be superb in their customer service, and the simplicity of their products for my needs. I like the fact that the Flex account is very straight forward, and there are no added fees. Read more Read less

    {"display":"Tania Rodd","full_name":"Tania Rodd","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    FlexAccount
    Tania Rodd 7th March 2025

    Products from Nationwide

    Showing products offered by Nationwide

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