Your FlexDirect Reviews (50)
5% pa interest
Make roughly £100 per annun on keeping balance of £2000 on flexdirect account in period of two years with Nationwide. Straighforward online register, proof of identity in your nearest branch and you are good to go.
Fantastic building society
Great company, always so helpful on the phone when needed despite FlexDirect being an online account, internet banking so easy to use.
Flexdirect
Good incentive to join but would like rate to last longer or a better rate constantly.
Friendly and helpful staff
I think the Flex direct scores on its 5% interest for the first year. It is also possible to open a linked regular saver and add £500 a month for a year for a further 5% interest.
Very good service. Insurance company excellent to work with.
Very good Internet banking excellent products.. very happy customer
5% interest on balances up to £2,500.
Online banking easy to use. Great interest rates. Can transfer money between accounts.
great people, picky processes
On the whole, my experience with Nationwide has been excellent. I use the local branch, and have used teleconferencing within the branch to complete applications managed by head office....
Read more On the whole, my experience with Nationwide has been excellent. I use the local branch, and have used teleconferencing within the branch to complete applications managed by head office.
However there are still a few processes that rely on printed forms collected at branch and sent to head office, and on several occasions I have had forms returned as I had been given the wrong one for the action I had wanted to complete.
Branch staff are very friendly and I get the sense that they enjoy working for the company. I also think of Nationwide as a bank that will engage with customers as people, rather than purely focusing on profit. This is as a result of comparing products with other providers.
Easy switch of current account
Easy and swift set up of new online current account with the switch of my old account processed within 7 days.
Fantastic savings interest rate.
Fantastic savings rate, easy to access and the app is very accessible. Tools like impulse save are great for saving spare cash.
Online Banking
Straightforward internet banking. Happy with customer service
Very happy
I have been with the Nationwide for a few years now now and they always offer new accounts, ideas etc which is great. Great 5% rate on a current account for 12 months is a good offer that I accepted gratefully.
Long term customer, no major issues
I have held a Nationwide Current Account for nearly 13 years and would not consider going back to the major banks. Customer service is usually good and there has always been a willingness to resolve any problems promptly. I only wish I could get...
Read moreI have held a Nationwide Current Account for nearly 13 years and would not consider going back to the major banks. Customer service is usually good and there has always been a willingness to resolve any problems promptly. I only wish I could get more people to switch so I could claim the £100 ;-)
No problems
Have been with Nationwide for years, do not get hassled like others do in banks. Great online banking system and friendly staff in branches.
Fantastic Service
I still do my banking face to face, the staff are pleased to see you, pleasant and efficient. They also have knowledge of their products and what is suitable for me. They do not push sales and so encourage brand loyalty in their customers.
Five star interest rate
Super savings account with 5 % interest but only on a maximum deposit of £2500 with total yearly interest of £125 earned. Only slight downside is that the headline interest rate of 5% lasts for one year only. So on opening anniversary you have to c...
Read moreSuper savings account with 5 % interest but only on a maximum deposit of £2500 with total yearly interest of £125 earned. Only slight downside is that the headline interest rate of 5% lasts for one year only. So on opening anniversary you have to close the account and re-open a new one to continue getting 5% and importantly this needs to be either single/joint to joint/single in order to meet qualifying terms
Overall a good bank to deal with
Any contact I have had on the telephone has been positive. The only gripe I have had is that the cashier at a branch wouldn't accept a cheque over the counter, I had to use the machine. The machine had ran out of envelopes so I had to go back in to...
Read moreAny contact I have had on the telephone has been positive. The only gripe I have had is that the cashier at a branch wouldn't accept a cheque over the counter, I had to use the machine. The machine had ran out of envelopes so I had to go back in to the branch. It was just a pain for something that should have been so simple.
Overall best compared to competition
lowest fees. highest payouts. Good costumer servise. No fees to use cards abroad. shall i continue?!
DO NOT USE
Do not risk your money....
Read more Do not risk your money.
Nationwide treat customers with absolutely no respect, have no customer complaints department, and pass everything to the ombudsman as it is easier than dealing with it.
They incorrectly removed the agreed 5% interest rate from my accounts with no warning - paying only 1% despite sending documents stating the accounts would each earn 5%.
I complained by phone, by going into branch, and via their online customer service team (twice). I was told the rate should be 5% but no one corrected it. The online complaints team completely ignored me and did not even send an acknowledgment.
I was shocked and appalled by this, so I persisted. It took months of continued complaining for them even to look at the issue, and the people who dealt with it do not deserve their jobs - initially they sent their final offer letter and told me to contact the ombudsman.
I persisted as they had not even opened an investigation and found the ridiculously named customer excellence department
- could not write an email
- did not investigate what had happened
- did not review my complaint
- treated me in a completely disrespectful way, and
- made no apology for their error or handling of the complaint
It is amazing they are still in business, but I only knew they had reduced my interest rate when I checked my online account. Others may not check.
There are many other banks that treat customers fairly and with respect so I urge you to use them instead.
Easiest Current Account I've Used
Switched to Nationwide just over a year ago & wished I had done this sooner. I have total control of my money via their app / online platform (this includes my Current Account, Savings & Credit Card); something I've never had with previous banks
