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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.45 (325 reviews)

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4.57

Based on 325 reviews, last reviewed 25th Jan 2026

2700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

19%

Latest highest rating:

5

Nationwide FlexDirect Opened account over five years ago and never had a problem. Online banking is very secure with a four stage process with a card reader, not just an ot... Read more Reviewed on: 25th January 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (325)

Nationwide FlexDirect

Opened account over five years ago and never had a problem. Online banking is very secure with a four stage process with a card reader, not just an otp to your phone, and website is simple to use and well laid out. Statements are clear and payments are easy to make. Reviewed on: 25th January 2026

Great rates, app, communication and rewards

I’ve been a customer of Nationwide banking and mortgages for many years. Their app is brilliant. It makes banking and budgeting easy to manage. Their communications are proactive and helpful. And they reward members annually with small cash payments. Just a brilliant organisation and service! Reviewed on: 24th January 2026

Top name worth considering

Good banking experience. Always available by phone or high street. Any problems always sorted. Can also register for savings watch. Top class security on Flex Direct current account. Some times Isa transfers can be slow though. Reviewed on: 24th January 2026

They are so straightforward with their policy and be...

They are so straightforward with their policy and benefits. I definitely get a better deal after switching from my previous bank. The online banking is secure and the app on my phone is easy to use. The customer service team is polite and helpful. Reviewed on: 23rd January 2026

I used the switch service to move to Nationwide and...

I used the switch service to move to Nationwide and I was kept up to date at every stage. The process was seamless, I got to choose my switch over date and all my direct debits followed and were paid with no gaps. Very easy to set everything up and the app is great. Reviewed on: 23rd January 2026

Good current account

It is a good current account and I have not had any problems as yet - easy to use online Reviewed on: 23rd January 2026

Plenty going for them!

Nationwide - easy to use online; competitive rates and wide choice of products; committed to not closing branches; annual "dividend" payments to members Reviewed on: 23rd January 2026

Good service

I like it being owned by its members Reviewed on: 23rd January 2026

Fair share payments and great service.

I have benefited from £150 in payments from Nationwide and find their app easy to use. There’s a branch in town if I need to speak to someone in person or pay in money. The staff are friendly and helpful. Reviewed on: 23rd January 2026

Simply the best

The Nationwide FlexPlus account is a strong option for anyone looking for an all-in-one current account with added benefits. While it comes with a monthly fee, it offers good value through its packaged extras, especially for people who travel or want built-in insurance. One of the biggest advantages is the worldwide family travel insurance, which includes winter sports and covers pre-existing medical conditions (subject to acceptance). The mobile phone insurance is another highlight, covering multiple phones for the account holder and their family. Breakdown cover across the UK and Europe adds further peace of mind and makes the account particularly appealing for drivers. The account also benefits from Nationwide’s solid customer service and user-friendly mobile app, making everyday banking simple and reliable. However, the FlexPlus account doesn’t offer interest on balances, and the monthly fee may not be worth it for those who won’t use the insurance benefits. Overall, the Nationwide FlexPlus account is excellent value for people who would otherwise pay separately for travel insurance, phone insurance, and breakdown cover. If you’ll make use of the perks, it can easily justify the cost. Reviewed on: 22nd January 2026

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