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Nationwide FlexDirect Reviews

Ratings based on 49 reviews Last review 4 weeks ago

Nationwide FlexDirect reviews come from people like you! With so many different current accounts now available, you can read these honest Nationwide FlexDirect reviews to find out what life as a Nationwide customer is really like. And remember, if you...

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Nationwide FlexDirect reviews come from people like you! With so many different current accounts now available, you can read these honest Nationwide FlexDirect reviews to find out what life as a Nationwide customer is really like. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Nationwide FlexDirect reviews. Together, we can make financial services work better for everyone.

5 30
4 14
3 1
2 0
1 4

Your FlexDirect Reviews (49)

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12th February 2017

great people, picky processes

On the whole, my experience with Nationwide has been excellent. I use the local branch, and have used teleconferencing within the branch to complete applications managed by head office....

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On the whole, my experience with Nationwide has been excellent. I use the local branch, and have used teleconferencing within the branch to complete applications managed by head office.
However there are still a few processes that rely on printed forms collected at branch and sent to head office, and on several occasions I have had forms returned as I had been given the wrong one for the action I had wanted to complete.
Branch staff are very friendly and I get the sense that they enjoy working for the company. I also think of Nationwide as a bank that will engage with customers as people, rather than purely focusing on profit. This is as a result of comparing products with other providers.

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1st February 2017

Long term customer, no major issues

I have held a Nationwide Current Account for nearly 13 years and would not consider going back to the major banks. Customer service is usually good and there has always been a willingness to resolve any problems promptly. I only wish I could get...

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I have held a Nationwide Current Account for nearly 13 years and would not consider going back to the major banks. Customer service is usually good and there has always been a willingness to resolve any problems promptly. I only wish I could get more people to switch so I could claim the £100 ;-)

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24th December 2016

Five star interest rate

Super savings account with 5 % interest but only on a maximum deposit of £2500 with total yearly interest of £125 earned. Only slight downside is that the headline interest rate of 5% lasts for one year only. So on opening anniversary you have to c...

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Super savings account with 5 % interest but only on a maximum deposit of £2500 with total yearly interest of £125 earned. Only slight downside is that the headline interest rate of 5% lasts for one year only. So on opening anniversary you have to close the account and re-open a new one to continue getting 5% and importantly this needs to be either single/joint to joint/single in order to meet qualifying terms

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27th November 2016

Overall a good bank to deal with

Any contact I have had on the telephone has been positive. The only gripe I have had is that the cashier at a branch wouldn't accept a cheque over the counter, I had to use the machine. The machine had ran out of envelopes so I had to go back in to...

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Any contact I have had on the telephone has been positive. The only gripe I have had is that the cashier at a branch wouldn't accept a cheque over the counter, I had to use the machine. The machine had ran out of envelopes so I had to go back in to the branch. It was just a pain for something that should have been so simple.

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21st November 2016

DO NOT USE

Do not risk your money....

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Do not risk your money.

Nationwide treat customers with absolutely no respect, have no customer complaints department, and pass everything to the ombudsman as it is easier than dealing with it.

They incorrectly removed the agreed 5% interest rate from my accounts with no warning - paying only 1% despite sending documents stating the accounts would each earn 5%.

I complained by phone, by going into branch, and via their online customer service team (twice). I was told the rate should be 5% but no one corrected it. The online complaints team completely ignored me and did not even send an acknowledgment.

I was shocked and appalled by this, so I persisted. It took months of continued complaining for them even to look at the issue, and the people who dealt with it do not deserve their jobs - initially they sent their final offer letter and told me to contact the ombudsman.

I persisted as they had not even opened an investigation and found the ridiculously named customer excellence department
- could not write an email
- did not investigate what had happened
- did not review my complaint
- treated me in a completely disrespectful way, and
- made no apology for their error or handling of the complaint

It is amazing they are still in business, but I only knew they had reduced my interest rate when I checked my online account. Others may not check.

There are many other banks that treat customers fairly and with respect so I urge you to use them instead.

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2nd November 2016

Total Shambles

I have been trying to set up a Nationwide FlexDirect account for about 4 weeks (seems like a lot longer). The hoops you have to jump through are ridiculous. You have to visit a branch with ID. Send for a card reader, post off an acceptance of Terms &...

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I have been trying to set up a Nationwide FlexDirect account for about 4 weeks (seems like a lot longer). The hoops you have to jump through are ridiculous. You have to visit a branch with ID. Send for a card reader, post off an acceptance of Terms & Conditions, then wait for every thing to be posted back. You then try to use the Internet app and find you have to register for it on line, only the website will not let you register for 7 days. I rang up to cancel the account because of all the hassle I have had and the assistant could not get me through to the dept I needed to deal with. She suggested I do it on line at which point I buried my head in my hands and then explained that I could not do it on line due to the problems I had already outlined. AHHHHHHHHHHHH!!
Do not bother with Nationwide, life is too short

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