Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (215 reviews)

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4.31

Based on 215 reviews, last reviewed 11th Oct 2023

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Good advice Whenever I’ve spoken with someone at the branch I always found them polite and helpful Reviewed on: 11th October 2023

Latest lowest rating:

1

UNFAIR Fairer Share I didn't qualify for the fairer share payment, despite having put over £600,000 through my FlexDirect account (which is always in credit) in the last ... Read more Reviewed on: 1st July 2023

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About the FlexDirect

Nationwide FlexDirect reviews come from people like you! With so many different current accounts now available, you can read these honest Nationwide FlexDirect reviews to find out what life as a Nationwide customer is really like. And remember, if you are a Nationwide customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Nationwide FlexDirect reviews. Together, we can make financial services work better for everyone.

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Nationwide FlexDirect reviews (215)

Good advice

Whenever I’ve spoken with someone at the branch I always found them polite and helpful Reviewed on: 11th October 2023

UNFAIR Fairer Share

I didn't qualify for the fairer share payment, despite having put over £600,000 through my FlexDirect account (which is always in credit) in the last ten years and also having a Nationwide credit card account. I wrote (yes, a real letter) to Nationwide to complain and got a standard response which pretended that I had asked for clarification of whether I qualified or not. It said I was unqualified because I did not have a £100 (i.e. <0.02% of what I had put through my account) in a savings account in March 2023. The response did NOT acknowledge that my letter was a COMPLAINT and did NOT respond to my request that I should receive the payment. A VERY POOR RESPONSE TO A COMPLAINT ABOUT VERY POOR TREATMENT. Reviewed on: 1st July 2023

Poor experience and treatment

When did Nationwide stop caring about its customers? Their response to those unhappy with the Fairer Share Payment has been astonishing. They have persistently ignored and disregarded people who were unhappy about the way it was distributed and treated complaints as feedback so they did not have to respond. They have not shown a shred of contrition and actively encouraged me to take the complaint to the Financial Ombudsman. It was made blatantly obvious to me that my business was not wanted anymore so I switched my account to Metro Bank. The only time Nationwide have said sorry was that they were sorry to lose me as a customer in a generic letter about switching my account. I have had numerous savings accounts, ISAs and even the credit card over the last 19 years in addition to a current account. I have no loyalty to them anymore. Reviewed on: 21st June 2023

Could do better

I have been a loyal customer for many years and will keep my account but also have other more competitive accounts. Nationwide have been making unnecessary changes in my opinion and wasting members’ money on marketing prizedraws etc. It would be fairer to divide profits amongst members or raise interest on savings. Recent payments of £100 excluded some members. The closing of online messaging that’s not chat was a mistake. Sometimes people prefer to send a message and wait for a reply rather than hanging about in a chat. Reviewed on: 20th June 2023

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