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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.45 (330 reviews)

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4.58

Based on 330 reviews, last reviewed 14th Feb 2026

3000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

19%

Latest highest rating:

5

Love the transparency Love the profit sharing that Nationwide does, along with the excellent communications about acquisition and their rationale behind it. I only wish mor... Read more Reviewed on: 14th February 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (330)

Easy to use website and app.

Easy to use website and app. Also easy to move money from current account to/from savings. Reviewed on: 22nd January 2026

Does all I need, and does it well.

Does all I need, and does it well. Reviewed on: 22nd January 2026

Great experience all round

I have never had any problems resolving issues with the customer service. Everything has been communicated clearly and resolved quickly. The yearly fairer share payment is always nice to receive into your account, especially as it is far more than I'd expect to receive as interest on the current account. Their app is very useful, with a nice, easy to navigate user interface. There have been short periods of time where the app has been down, but never enough to cause me any real problems. Reviewed on: 22nd January 2026

Excellent all round

Extremely good customer service and the fairer share bonus rewards loyalty. Reviewed on: 21st June 2025

I opened a Nationwide Flex Direct current account an...

I opened a Nationwide Flex Direct current account and received £175 cash back. The process was so quick, easy and efficient.I only had to provide my current bank account details and permission to transfer them and then close it. The rest was completed by Nationwide.I was kept informed of the process until completion. EVEN BETTER,I have noticed that the payback bonus has now increased to £200! Reviewed on: 21st June 2025

Very good current account switch deal with a god bon...

Very good current account switch deal with a god bonus payment. The FlexDirect account offers great incentives like cashback and interest. The Nationwide app is easy to use and easy to access. Reviewed on: 17th June 2025

Nationwide trustworthy, but...

Nationwide is competent and trustworthy, but your money can working harder for you with other providers. I do appreciate how they give back to their loyal customers with unexpected bonuses. Reviewed on: 13th June 2025

I was offered the account as soon as I became eligible.

I was offered the account as soon as I became eligible. Reviewed on: 12th June 2025

A bank that cares

My account switch was delayed by my old bank - the staff were so nice and understanding, and even paid the switching bonus despite taking longer than 28 days (but I would have switched without the bonus anyway because they ranked top in ethics). Reviewed on: 12th June 2025

Excellent customer service, branches still open and...

Excellent customer service, branches still open and they share their profits with their customers Reviewed on: 12th June 2025

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