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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.73 (376 reviews)

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4.73

Based on 376 reviews, last reviewed 11th Jul 2026

76% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

19%

Latest highest rating:

5

Nationwide Building Society is better than a bank! Nationwide is an amazing building society. As a member it has been fantastic to benefit from nationwide's "fairer share" sheme. And great to be able t... Read more Reviewed on: 11th July 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (376)

My experience has been good I have had really good c...

My experience has been good I have had really good customer service from this bank. I also have other a mortgage and savings account.its very easy to navigate online and to speak to customer services. Reviewed on: 24th March 2026

I was delighted to receive £100 last year in the fai...

I was delighted to receive £100 last year in the fair share scheme. Also I was very relieved to receive my money back when I was scammed. I informed Nationwide and they secured a refund for me. Reviewed on: 24th March 2026

Problem free banking.

Problem free banking.Good selection of financial products. Reviewed on: 24th March 2026

Excellent service with commitment to maintaining bra...

Excellent service with commitment to maintaining branches. Good selection of products, fair interest rates but could be more competitive. Fairer share payments valued. Reviewed on: 24th March 2026

They are always thinking about their customers and h...

They are always thinking about their customers and helping them in anyway they possibly can anytime we have had a problem they are quick at solving it. The staff are always very friendly and caring There products are competitive Reviewed on: 24th March 2026

In-branch staff always happy to help.

Have both banking and mortgage with Nationwide. Banking is simple and straightforward account. Whenever have had queries about anything, in-branch staff always happy to help Reviewed on: 24th March 2026

easy to use, competitive rates, trustworthy.

easy to use, competitive rates, trustworthy. Option of in person or mobile banking Reviewed on: 24th March 2026

Nationwide App.

Nationwide App. Is easy to access and gives me all information I require and the ability to run my accounts as necessary. Reviewed on: 24th March 2026

Very good bank to deal with, also like the fact they...

Very good bank to deal with, also like the fact they share the profits with customers Reviewed on: 24th March 2026

I was tired of my bank for 27 years, no customer ser...

I was tired of my bank for 27 years, no customer services whatsoever and visited the Belfast branch of Nationwide, less than 5 minutes away from my old bank, where their customers services are only by appointment. Staff at Nationwide was welcoming, friendly, professional, respectful and supportive. Took me I will say less than 10’ to open an account and on top I was rewarded with money and other benefits and opportunities to get more from my own money. I also feel safe with handling my account in the app and when I need to speak with a customer support on the phone, I always satisfied with what I need. Reviewed on: 24th March 2026

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