Bank of Scotland Cash Account Reviews

Ratings based on 35 reviews Last review 2 months ago

Bank of Scotland Cash Account reviews come from people like you! With so many different current accounts now available, you can read these honest Bank of Scotland Cash Account reviews to find out what life as a Bank of Scotland customer is really...

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Bank of Scotland Cash Account reviews come from people like you! With so many different current accounts now available, you can read these honest Bank of Scotland Cash Account reviews to find out what life as a Bank of Scotland customer is really like. And remember, if you are a Bank of Scotland customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Bank of Scotland Cash Account reviews. Together, we can make financial services work better for everyone.

5 21
4 8
3 1
2 1
1 4

Your Cash Account Reviews (35)

23rd December 2018

Fine unless something goes wrong

This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set...

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This bank is fine and offers quite good service and is reasonably competitive. Things go horribly wrong however should any sort of error or query arise. In that situation it rapidly becomes crystal clear that the Bank of Scotland has no resources set aside to sort out any issues promptly. Whenever a problem arises customers can guarantee that they face a long struggle and will have to speak to numerous employees before things are sorted out. If or when things are finally rectified the customer may be given a verbal apology however even this can't be counted upon.

17th December 2018

Amateurs led by cretins

On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest...

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On 3 separate occasions the Bank of Scotland have made mistakes of the simplest nature, most recently they changed my surname with no reason or even informing me. Despite the fact that the errors were straightforward it took 2 months for the quickest one to be solved. One in fact took numerous calls & emails and was finally rectified after 11 months.

8th November 2018

Too many mistakes made in telephone banking

They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with...

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They made far too many mistakes in telephone banking and kept chopping and changing systems. As I worked away from home I was reliant on telephone banking. With 4 accounts Business, Money Markets, Current and Visa I had to call 4 different lines with disparate systems to get balances, then call them all again to make transfers. ?They cancelled my visa card when I wasrobbed "to be safe" when I knew it was locked in a safe and refused to put payments from my current account to my visa unless I gave them the 16 digit number. This led to accruing debts. They lost a payment to BT. BT weren't much use either an I was cut off. I took my statements into the branch to sort it out and they lost the statements. When I came to put in my year end accounts I was missing a month and received a heavy fine from Companies House and I had to close my business. A gobby teller laughed at my predicament and was supported by his manager. He's now an MP. One time when I telephoned they asked for my digits 2 and 5 or whatever from my security numbers. The woman had a thick scotch accent so I didn't hear I said which numbers did you want 2 and 5? She said that was wrong and I was blocked from my account. When my dad was in a hospice and my wallet was stolen they were extremely unhelpful and rude. This had serious repercussions in fulfilling my father's wishes as I couldn't even get the £10 for the death certificate. Many a night I had to spend outdoors because I was locked out of my accounts

6th November 2017

Too many costly mistakes.

Made way too many mistakes on telephone...

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Made way too many mistakes on telephone banking.
Lost a payment to BT which made my accounts late causing a massive fine an closure of my company.
Cancelled my credit card (which I still had) when I reported my bank card stolen..
Wouldn't pay funds from my bank account to my credit card by telephone banking without credit card number.
Cheeky brat in a branch laughed at me when I made a comment about their poor performance .

12th February 2017

Great customer service

The customer service is fantastic and I found it very easy to set up my cash ISA. The rates are not the best out there, but with a fairly small sum, the percentage difference with competitors would hardly make much impact on the interest. Having been...

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The customer service is fantastic and I found it very easy to set up my cash ISA. The rates are not the best out there, but with a fairly small sum, the percentage difference with competitors would hardly make much impact on the interest. Having been with some truly awful banks, it's worth it, not to have to deal with them.

5th February 2017

Value for money

I've had a Bank of Scotland reward account for many years and have always been happy with it. I've taken advantage of the many reward benefits included. From the worldwide travel insurance, mobile phone insurance to that time my front door lock broke...

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I've had a Bank of Scotland reward account for many years and have always been happy with it. I've taken advantage of the many reward benefits included. From the worldwide travel insurance, mobile phone insurance to that time my front door lock broke and I needed home emergency cover! Happy customer!

17th November 2016

Good but not great

I've been with Bank Of Scotland for several years now but recently thinking of changing as I've noticed most other banks do lots of offers and thing i haven't seen with BoS, also I have had problems with delayed transactions and charges which have...

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I've been with Bank Of Scotland for several years now but recently thinking of changing as I've noticed most other banks do lots of offers and thing i haven't seen with BoS, also I have had problems with delayed transactions and charges which have resulted in having to keep calling customer service, who often cannot help and have to transfer me to complaints, they are ok...good but not great, could be much better.

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