Our Smart Money People 360° Rating
Your Cash Card Account Reviews (19)
Very secure
Really love to bank with Barclays very secure service. Staff can be a bit slow at times in store but on phone/app get through a bit quicker.
Brilliant service
Whenever I've had any questions or problems I've only ever dealt with friendly and helpful staff both in branch and over the phone. I couldn't recommend Barclays enough.
Barclays works for me
Transferred from Natwest to Barclays and it was very easily done, I have a simple cash card account and the process has been very satisfactory from the start. The communication is good, the website very easy to use and I would recommend it.
Basic Bank Account
Great basic account for young people and anyone on a tight budget. It is so important these days to have a bank account and this one is by far the best. The card does not rely on credit rating, offers the ability to pay by direct debit and use cash...
Read moreGreat basic account for young people and anyone on a tight budget. It is so important these days to have a bank account and this one is by far the best. The card does not rely on credit rating, offers the ability to pay by direct debit and use cash machines. Excellent
Brilliant, never had a problem
I have loved being a Barclays customer, I have never had any problems with them and they are always easy to talk to and get advice from when needed.
Not good customer service and not a good bank to use
Banked with them for over ten years, moved from them over a year ago as didn't like the service they provided.
Feel untrusted....
Not allowed to have a contactless card...what's that all about? Also not allowed overdraft or credit card!
Mishap
My bank once added an additional 0 to the end of a standing order. Charged my account by an additional grand and I had to pay the fees because of this mistake.
Machines in Newport branch
I couldn't believe it when I went into the Newport, Gwent branch of Barclays last week, they've replaced all the cashiers with machines ! I consider myself quite computer savvy and it took me quite a while to pay in two cheques, feel very sorry for...
Read moreI couldn't believe it when I went into the Newport, Gwent branch of Barclays last week, they've replaced all the cashiers with machines ! I consider myself quite computer savvy and it took me quite a while to pay in two cheques, feel very sorry for elderly customers not used to the age of technology. I think they have taken automation a step too far !
Bad experience. Really felt let down.
After leaving education and hoping to move onto a job, I decided to change my account to a Barclay's cash card account to get me started....
Read more After leaving education and hoping to move onto a job, I decided to change my account to a Barclay's cash card account to get me started.
After speaking to staff online I was told I was a credible candidate for this type of account. I therefore travelled to the bank (the nearest one was still pretty far from where I live) and was told that there was no way I could get this type of account because I didn't have proof of a address. Now, being a student living at home I didn't pay bills so didn't have my name on the rent slips. (Something they told me to provide!)
They made it very difficult for me, and I found it quite uncomfortable (especially as this was all taking place in the foyer, amongst other customers).
In the end I left, without an account and quite understandably upset!
Inaccessability
Barclays , I have found recently are increasingly hard to contact , by any means . There response to any correspondence is incredibly slow. Though I have noticed they are VERY keen for me to sign up to Barclay card !...
Read more Barclays , I have found recently are increasingly hard to contact , by any means . There response to any correspondence is incredibly slow. Though I have noticed they are VERY keen for me to sign up to Barclay card !
In addition the automation of their larger branches is an appalling experience . Aside from the complexity of attempting a range of actions, the bank seems to have not noticed that more people are using the two customer service employees as many problems or transactions are more complex than the system can deal with plus many just don't like or understand the automated system at all .
I am now in branch much , much longer than previously . As even when the automated system can do what I want , the speed that I and also the automated teller can achieve is way slower than using the counter service .
The very best!
The best I have ever banked with! The staff are so helpful from ordering your new card to getting refunds on transactions. I've had a card printed the same day, if I bring during the day there's no hold there someone there right away, the website and...
Read moreThe best I have ever banked with! The staff are so helpful from ordering your new card to getting refunds on transactions. I've had a card printed the same day, if I bring during the day there's no hold there someone there right away, the website and mobile banking is amazing.
Simple account for everyday needs.
Recently I opened a Barclays Cash Card account as a separate account to my main bank account from a different provide and also to be able to access my Barclays ISA...
Read more Recently I opened a Barclays Cash Card account as a separate account to my main bank account from a different provide and also to be able to access my Barclays ISA online.
The opening process was simply but took nearly 30 minutes and for this account has to be done in branch. The Barclays lady setting up the account though did try to sell me every extra possible from Life Insurance to Boiler cover even though I told here several times I only wanted the account so it gave me an online account and therefore be able to access my ISA.
The account is very simple, no overdraft, no cheque book, just a debit card and can be opened with just £1. A few days after opening my debit card arrived and next day the PIN.
All in all a good experience apart from the extra sales patter.
excellent customer service
The card is easy to use and you know you will never been overdrawn on your account great for people repairing theier credit score as it improves you all the time, customer service received is excellent
Very good
This is a great account, there isn't any bad feedback to say it's all positive
Horrible
I had almost 20,000 stolen from my savings account. I don't know how on earth this has happened because for a reason I don't ever use that account. Until recently I was getting skint, having a newborn baby costs a lot and I needed to pay rent, bills...
Read more I had almost 20,000 stolen from my savings account. I don't know how on earth this has happened because for a reason I don't ever use that account. Until recently I was getting skint, having a newborn baby costs a lot and I needed to pay rent, bills and food. This is not the first time it's happened either. My debit card got cloned just right about Christmas a couple of years ago. The security is not good at all. I can't trust this bank. Either bank.
Merry Xmas.
