barclays has been good. have used them for years both home and abroad. i had an issue with a payment bouncing but they told me... barclays has been good. have used them for years both home and abroad. i had an issue with a payment bouncing but they told me straight away so i was able to amend the problem by transferring more money in. it is so easy to transfer money between accounts and to others Read more Read less

Friendly customer experience with quick responses. Easily accessed through the app.

I’ve been with Barclays for many many years now, and they have always been a great bank to be with. The app is so easy... I’ve been with Barclays for many many years now, and they have always been a great bank to be with. The app is so easy to use to transfer or just check your account balance. I won’t be changing to any other bank as it’s always been great and very good customer service too. Read more Read less

Been with Barclays for 16 years now never had any issues, so I always stayed with them.

I had problems with my travel pack insurance,went into the Eastbourne branch, and spoke to two female barclays agents in order to resolve my problem.... I had problems with my travel pack insurance,went into the Eastbourne branch, and spoke to two female barclays agents in order to resolve my problem. One agent called Alison and the other agent Nickola, both of these agents were so helpful in resolving my problems, and I have to say both agents were so professional in sorting out my problems. I can only give them a big big and bigger thank you. Read more Read less

Incompetent, unprofessional and questionable customer service and dealings. Very slow and they procrastinate intentionally at the expense of customers. I have made a big mistake... Incompetent, unprofessional and questionable customer service and dealings. Very slow and they procrastinate intentionally at the expense of customers. I have made a big mistake to ever sign up to this travel insurance. Read more Read less

Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others... Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others about my deeply frustrating experience. What promised to be premium banking has instead been an endless cycle of security hurdles, blocked transactions, and customer service failures. Excessive Security: From Protection to Persecution The level of security to make payments is not just thorough—it's excessive to the point of absurdity. Despite having an account open for less than two months, I've had online payments, Apple Pay transactions, contactless purchases, and direct debit mandates all flagged as "fraudulent." These false flags have resulted in over four hours spent on the phone trying to resolve numerous blocked transactions. Security Theater at Its Worst The verification process defies logic. Even after successfully passing multiple security checks including: Account information verification Debit card details Text message verification to my registered phone Barclays app verification Security questions (date of birth, mother's maiden name, place of birth) This extensive verification still wasn't enough! To clear legitimate payments, I was required to explain "WHAT" each payment was for, with transactions remaining blocked until I provided "satisfactory reasons" for my own spending. This invasive questioning goes far beyond reasonable security measures and enters the realm of intrusion. "Computer Says No" Culture When I attempted to register a formal complaint, I was dismissively told that "they could not raise a complaint due to the system processes being correct." Apparently, if their system says it's working as designed, then customer distress is irrelevant. They offered to "log feedback" instead—a transparent attempt to deflect legitimate grievances. This is classic "Computer Says No" behavior that prioritises rigid adherence to systems over actual customer experience. Barclays has clearly crossed the line between protecting customers' money and providing acceptable customer service. Creating Distress on Both Sides The system isn't just causing deep distress to customers; I suspect it's equally challenging for employees on the frontline dealing with increasingly irate clients. No one benefits from this broken approach. I'm certain someone in Barclays' marketing department will respond with platitudes about their "thousands of satisfied customers." Well, this customer will be closing her current account and moving her mortgage to another provider. While Barclays might not be bothered by losing one customer, I hope this review helps warn potential customers to think twice before opening an account with them. The bank that claims to be built around you has instead built walls to keep you from your own money. Read more Read less

Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly... Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly and put extra preventative actions onto my account Read more Read less

Excellent service, I send, receive and safe money easily. Thanks very much for that Barclays