I have been a customer with Barclays Travel Insurance for over 15 years and have never made a claim. Barclays have even gone up in... I have been a customer with Barclays Travel Insurance for over 15 years and have never made a claim. Barclays have even gone up in price and yet we kept up our monthly payments. My mother was suddenly taken into hospital for emergency surgery and so we had to cancel our Travel Plans. In all our claim only amounted to around £300. Despite this small amount Barclays are giving us the run around for months already. They claim they will deal with papers within 5 days. I am still waiting after a month of sending an additional document. They make you wait for ages on the phone and then politely inform you why they cannot assist and then make more promises which they do not keep. Read more Read less

Overall experience with Barclays since 2015 has been great but there’s room for improvement in dealing with low income earners. An account of over a... Overall experience with Barclays since 2015 has been great but there’s room for improvement in dealing with low income earners. An account of over a decade should not be close because a customer informed the bank of their current life challenges. Read more Read less

Easy to use. Easy to contact. Great service

barclays has been good. have used them for years both home and abroad. i had an issue with a payment bouncing but they told me... barclays has been good. have used them for years both home and abroad. i had an issue with a payment bouncing but they told me straight away so i was able to amend the problem by transferring more money in. it is so easy to transfer money between accounts and to others Read more Read less

Friendly customer experience with quick responses. Easily accessed through the app.

I’ve been with Barclays for many many years now, and they have always been a great bank to be with. The app is so easy... I’ve been with Barclays for many many years now, and they have always been a great bank to be with. The app is so easy to use to transfer or just check your account balance. I won’t be changing to any other bank as it’s always been great and very good customer service too. Read more Read less

Been with Barclays for 16 years now never had any issues, so I always stayed with them.

I had problems with my travel pack insurance,went into the Eastbourne branch, and spoke to two female barclays agents in order to resolve my problem.... I had problems with my travel pack insurance,went into the Eastbourne branch, and spoke to two female barclays agents in order to resolve my problem. One agent called Alison and the other agent Nickola, both of these agents were so helpful in resolving my problems, and I have to say both agents were so professional in sorting out my problems. I can only give them a big big and bigger thank you. Read more Read less

Incompetent, unprofessional and questionable customer service and dealings. Very slow and they procrastinate intentionally at the expense of customers. I have made a big mistake... Incompetent, unprofessional and questionable customer service and dealings. Very slow and they procrastinate intentionally at the expense of customers. I have made a big mistake to ever sign up to this travel insurance. Read more Read less