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Barclays reviews

Barclays Logo
Rated Good • 4.33/5

Barclays reviews

Unverified business Last reviewed within 7 days
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  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 6,110 product reviews

Average score of 4.33/5
5 star
73%
4 star
14%
3 star
4%
2 star
2%
1 star
7%
Reviews for Barclays have trended negatively over the past 90 days

Barclays is loved for its easy-to-use app that makes banking quick and secure. Friendly staff often go above and beyond to help out. Many appreciate the competitive savings rates and rewards like Blue Rewards. On the downside though, Barclays' customer service can be frustrating with long waits and unhelpful responses. Branch closures also make face-to-face banking a hassle. The app is good but could do with more features and fewer glitches.

Positive themes

  • Barclays app is easy to use, secure, and makes banking quick and straightforward.
  • Barclays customer service is friendly and helpful, often going the extra mile.
  • Barclays offers competitive savings rates and good rewards like Blue Rewards and Rainy Day Saver.

Negative themes

  • Barclays has poor customer service with long waits and unhelpful or rude staff.
  • Barclays frequently closes branches making in-person banking difficult and inconvenient.
  • Barclays app and online services have glitches and lack some features like Google Pay.
Summarised by AI
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About Barclays

Barclays is a British multinational bank that provides financial services to customers across many countries.

Barclays origins go back to 1690 through the Goldsmith banking business. Today, Barclays UK serves over 20m people across the UK.

Barclays offers a wide range of products across banking, lending, investing, business products and insurance.

Barclays at a glance

Contact details

Phone
0345 734 5345
Social media

Reviews for Barclays

Showing 11 of 6110 company reviews • Last reviewed within 7 days

Good proper bank, plenty of branches with good custo...

Current account • 14th March 2026

Good proper bank, plenty of branches with good customer service. Secure, well built app with plenty of features

{"display":"BK","full_name":"BK","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
BK
Rated Excellent • 5/5
Read more product reviews

Simple insurance through banking premium service

Travel Insurance • 13th March 2026

Yes you pay 12 pounds to 15 pounds a month but you get travel insurance, road insurance etc all part of package and it's so... Yes you pay 12 pounds to 15 pounds a month but you get travel insurance, road insurance etc all part of package and it's so much better than cheap ones out there as it covers you for a lot... PLUS you don't need to worry about renewals each year and it's just simple. Read more Read less

{"display":"Ben W","full_name":"Ben W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 1/5

    Unacceptable Service

    Jet Blue Card - Barclays Unacceptable Service – Closing My Account I am beyond frustrated with Barclays and the level of service I have received.... Jet Blue Card - Barclays Unacceptable Service – Closing My Account I am beyond frustrated with Barclays and the level of service I have received. My concerns were repeatedly ignored, and I can no longer trust them with my finances. As a result, I am closing my account immediately. I will also be sharing my experience across social media to warn others about the poor service and lack of accountability. Barclays needs to take serious steps to address these issues and treat their customers with respect. Read more Read less

    {"display":"Bueno F","full_name":"Bueno F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Bueno F 12th March 2026
  • 5/5

    I am proud to be a member of a society full of hospi...

    I am proud to be a member of a society full of hospitality. Been in situations with online banking ,Barclays never fail me.

    {"display":"Keisha ","full_name":"Keisha ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    clear communicators

    they are clear communicators and always keep you updated on the benefits/ issues with your account

    {"display":"tiamaibrazil13@gmail.com","full_name":"tiamaibrazil13@gmail.com","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I have never needed to use customer service and don'...

    I have never needed to use customer service and don't earn any interest

    {"display":"MISS A","full_name":"MISS A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    MISS A 19th February 2026
  • 1/5

    Very poor.

    Very poor. Got scammed no help would not recommend

    {"display":"Jay","full_name":"Jay","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jay 18th February 2026
  • 3/5

    No value from the bank for loyalty.

    No value from the bank for loyalty. The years of keeping money here means nothing it seems.

    {"display":"Mikey ","full_name":"Mikey ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Mikey 15th February 2026
  • 5/5

    easy to use apps and accessible branches

    easy to use apps and accessible branches

    {"display":"Guy L","full_name":"Guy L","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Guy L 14th February 2026
  • 2/5

    When I attempted to withdraw my funds, the situatio...

    When I attempted to withdraw my funds, the situation changed dramatically. Communication became slow and evasive, withdrawal requests were repeatedly delayed, and eventually both my... When I attempted to withdraw my funds, the situation changed dramatically. Communication became slow and evasive, withdrawal requests were repeatedly delayed, and eventually both my profits and original deposit were lost. The broker's claims of being a regulated platform now appear to be false. After extensive research and reviewing similar victim cases, I contacted a fund recovery specialist who successfully helped me retrieve my money. Trusted Recovery Assistance Mrs. Olivia specializes in: Assisting victims of online trading scams Investigating fraudulent trading platforms Recovering lost or withheld funds olivia trader 44 @ gmail com Read more Read less

    {"display":"Rungnapa P","full_name":"Rungnapa P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Rungnapa P 3rd February 2026
  • 5/5

    Held account for years no issues

    Held accountable for years no issues

    {"display":"Jen","full_name":"Jen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Jen 3rd February 2026

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