Barclays reviews

Barclays reviews
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Additional security measures to provide more protection
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Has branches you can visit in-person
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Offers digital wallet and contactless payment support
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FCA approved and regulated
Review summary
People rate this company as Good based on 6,028 product reviews
Latest positive rating
Problem Solver's
Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly... Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly and put extra preventative actions onto my account Read more Read less

Latest negative rating
Barclays Premier Banking: A Cautionary Tale of Custo...
Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others... Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others about my deeply frustrating experience. What promised to be premium banking has instead been an endless cycle of security hurdles, blocked transactions, and customer service failures. Excessive Security: From Protection to Persecution The level of security to make payments is not just thorough—it's excessive to the point of absurdity. Despite having an account open for less than two months, I've had online payments, Apple Pay transactions, contactless purchases, and direct debit mandates all flagged as "fraudulent." These false flags have resulted in over four hours spent on the phone trying to resolve numerous blocked transactions. Security Theater at Its Worst The verification process defies logic. Even after successfully passing multiple security checks including: Account information verification Debit card details Text message verification to my registered phone Barclays app verification Security questions (date of birth, mother's maiden name, place of birth) This extensive verification still wasn't enough! To clear legitimate payments, I was required to explain "WHAT" each payment was for, with transactions remaining blocked until I provided "satisfactory reasons" for my own spending. This invasive questioning goes far beyond reasonable security measures and enters the realm of intrusion. "Computer Says No" Culture When I attempted to register a formal complaint, I was dismissively told that "they could not raise a complaint due to the system processes being correct." Apparently, if their system says it's working as designed, then customer distress is irrelevant. They offered to "log feedback" instead—a transparent attempt to deflect legitimate grievances. This is classic "Computer Says No" behavior that prioritises rigid adherence to systems over actual customer experience. Barclays has clearly crossed the line between protecting customers' money and providing acceptable customer service. Creating Distress on Both Sides The system isn't just causing deep distress to customers; I suspect it's equally challenging for employees on the frontline dealing with increasingly irate clients. No one benefits from this broken approach. I'm certain someone in Barclays' marketing department will respond with platitudes about their "thousands of satisfied customers." Well, this customer will be closing her current account and moving her mortgage to another provider. While Barclays might not be bothered by losing one customer, I hope this review helps warn potential customers to think twice before opening an account with them. The bank that claims to be built around you has instead built walls to keep you from your own money. Read more Read less

About Barclays
Barclays is a British multinational bank that provides financial services to customers across many countries.
Barclays origins go back to 1690 through the Goldsmith banking business. Today, Barclays UK serves over 20m people across the UK.
Barclays offers a wide range of products across banking, lending, investing, business products and insurance.
Barclays at a glance
Reviews for Barclays
Showing 11 of 6028 company reviews • Last reviewed within 7 days
Barclays Premier Banking: A Cautionary Tale of Custo...
Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others... Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others about my deeply frustrating experience. What promised to be premium banking has instead been an endless cycle of security hurdles, blocked transactions, and customer service failures. Excessive Security: From Protection to Persecution The level of security to make payments is not just thorough—it's excessive to the point of absurdity. Despite having an account open for less than two months, I've had online payments, Apple Pay transactions, contactless purchases, and direct debit mandates all flagged as "fraudulent." These false flags have resulted in over four hours spent on the phone trying to resolve numerous blocked transactions. Security Theater at Its Worst The verification process defies logic. Even after successfully passing multiple security checks including: Account information verification Debit card details Text message verification to my registered phone Barclays app verification Security questions (date of birth, mother's maiden name, place of birth) This extensive verification still wasn't enough! To clear legitimate payments, I was required to explain "WHAT" each payment was for, with transactions remaining blocked until I provided "satisfactory reasons" for my own spending. This invasive questioning goes far beyond reasonable security measures and enters the realm of intrusion. "Computer Says No" Culture When I attempted to register a formal complaint, I was dismissively told that "they could not raise a complaint due to the system processes being correct." Apparently, if their system says it's working as designed, then customer distress is irrelevant. They offered to "log feedback" instead—a transparent attempt to deflect legitimate grievances. This is classic "Computer Says No" behavior that prioritises rigid adherence to systems over actual customer experience. Barclays has clearly crossed the line between protecting customers' money and providing acceptable customer service. Creating Distress on Both Sides The system isn't just causing deep distress to customers; I suspect it's equally challenging for employees on the frontline dealing with increasingly irate clients. No one benefits from this broken approach. I'm certain someone in Barclays' marketing department will respond with platitudes about their "thousands of satisfied customers." Well, this customer will be closing her current account and moving her mortgage to another provider. While Barclays might not be bothered by losing one customer, I hope this review helps warn potential customers to think twice before opening an account with them. The bank that claims to be built around you has instead built walls to keep you from your own money. Read more Read less
Problem Solver's
Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly... Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly and put extra preventative actions onto my account Read more Read less
Products from Barclays
Current account
by BarclaysThe Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee. The Barclays Bank Account can be managed via the mobile banking...
Current account
by BarclaysThe Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee. The Barclays Bank Account can be managed via the mobile banking...
Business Banking
by BarclaysBarclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking...
Business Banking
by BarclaysBarclays business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at Barclays is really like. With business banking...
Cash Card Account
by BarclaysBarclays Cash Card Account reviews come from people like you! With so many different current accounts now available, you can read these honest Barclays Cash Card Account reviews to find...
Cash Card Account
by BarclaysBarclays Cash Card Account reviews come from people like you! With so many different current accounts now available, you can read these honest Barclays Cash Card Account reviews to find...
Everyday Saver
by BarclaysBarclays savings reviews can help you to find out more about life at Barclays. How easy is it to contact Barclays? And how friendly are they? Our Barclays savings reviews...
Everyday Saver
by BarclaysBarclays savings reviews can help you to find out more about life at Barclays. How easy is it to contact Barclays? And how friendly are they? Our Barclays savings reviews...
Personal Loan
by BarclaysThe Barclays personal loan reviews on Smart Money people are left by people like you. Read through other people’s experiences to help you determine whether this is the right personal...
Personal Loan
by BarclaysThe Barclays personal loan reviews on Smart Money people are left by people like you. Read through other people’s experiences to help you determine whether this is the right personal...
Premier current account
by BarclaysThe Premier Current Account from Barclays has a wide range of benefits but does have specific income or savings eligibility criteria. Premier customers can access a range of discounts, rewards...
Premier current account
by BarclaysThe Premier Current Account from Barclays has a wide range of benefits but does have specific income or savings eligibility criteria. Premier customers can access a range of discounts, rewards...
Student Additions Account
by BarclaysBarclays Student Additions Account reviews come from people like you! With so many different current accounts now available, you can read these honest Barclays Student Additions Account reviews to find...
Student Additions Account
by BarclaysBarclays Student Additions Account reviews come from people like you! With so many different current accounts now available, you can read these honest Barclays Student Additions Account reviews to find...
Fixed Rate Mortgage
by BarclaysBarclays is a financial provider offering a range of products and services, including fixed rate mortgages. A fixed rate mortgage has a set interest rate for a specific period of...
Fixed Rate Mortgage
by BarclaysBarclays is a financial provider offering a range of products and services, including fixed rate mortgages. A fixed rate mortgage has a set interest rate for a specific period of...
Cash ISA
by BarclaysA Barclays Cash ISA can be opened with just £1. Barclays offer a wide range of ISAs including instant access, fixed rates and reward accounts. If you already bank with...
Cash ISA
by BarclaysA Barclays Cash ISA can be opened with just £1. Barclays offer a wide range of ISAs including instant access, fixed rates and reward accounts. If you already bank with...
Travel Insurance
by BarclaysDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Travel Insurance
by BarclaysDo you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you...
Home Insurance
by BarclaysFinding the right home insurance provider can be daunting with so many on the market. At Smart Money People, we collect Barclays Home Insurance reviews to help you make an...
Home Insurance
by BarclaysFinding the right home insurance provider can be daunting with so many on the market. At Smart Money People, we collect Barclays Home Insurance reviews to help you make an...
Help to Buy ISA
by BarclaysYou can now read Barclays Help to Buy ISA reviews at Smart Money People! If you?re interested in using Barclays's Help to Buy ISA, read our reviews written by people...
Help to Buy ISA
by BarclaysYou can now read Barclays Help to Buy ISA reviews at Smart Money People! If you?re interested in using Barclays's Help to Buy ISA, read our reviews written by people...
Stocks and shares ISA
by BarclaysWith a Barclays stocks and shares ISA, you can start investing with as little as £50. You can choose from a ready-made investment which Barclays’ experts manage for you, or...
Stocks and shares ISA
by BarclaysWith a Barclays stocks and shares ISA, you can start investing with as little as £50. You can choose from a ready-made investment which Barclays’ experts manage for you, or...
Tracker Rate Mortgage
by BarclaysBarclays is a financial services provider that offers a range of products and services, including tracker rate mortgages. A tracker mortgage will usually follow the current interest rate closely, often...
Tracker Rate Mortgage
by BarclaysBarclays is a financial services provider that offers a range of products and services, including tracker rate mortgages. A tracker mortgage will usually follow the current interest rate closely, often...
Graduate Additions
by BarclaysBarclays Graduate Additions reviews come from people like you! With so many different current accounts now available, you can read these honest Barclays Graduate Additions reviews to find out what...
Graduate Additions
by BarclaysBarclays Graduate Additions reviews come from people like you! With so many different current accounts now available, you can read these honest Barclays Graduate Additions reviews to find out what...
Car Finance
by BarclaysBarclays car finance reviews can help drivers like you to find out more about Barclays before you take on a loan to buy that next car. Barclays car finance reviews...
Car Finance
by BarclaysBarclays car finance reviews can help drivers like you to find out more about Barclays before you take on a loan to buy that next car. Barclays car finance reviews...
Life Insurance
by BarclaysDo you want to find out what life as a Barclays life insurance customer is like? Now you can! Read Barclays life insurance reviews at Smart Money People to find...
Life Insurance
by BarclaysDo you want to find out what life as a Barclays life insurance customer is like? Now you can! Read Barclays life insurance reviews at Smart Money People to find...
Flexible Bond
by BarclaysBarclays bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Barclays's customer service? Smart Money People...
Flexible Bond
by BarclaysBarclays bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Barclays's customer service? Smart Money People...
Fixed Rate Bond
by BarclaysBarclays bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Barclays's customer service? Smart Money People...
Fixed Rate Bond
by BarclaysBarclays bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Barclays's customer service? Smart Money People...
Business Insurance
by BarclaysBarclays business insurance reviews can help you to find out what other businesses think about having an insurance policy with Barclays is like. How easy to understand are the policy...
Business Insurance
by BarclaysBarclays business insurance reviews can help you to find out what other businesses think about having an insurance policy with Barclays is like. How easy to understand are the policy...
Student Insurance
by BarclaysAt Smart Money People, we collect Barclays Student Insurance reviews from customers like you. If you're thinking of getting Barclays Student Insurance check out our reviews, or if you're an...
Student Insurance
by BarclaysAt Smart Money People, we collect Barclays Student Insurance reviews from customers like you. If you're thinking of getting Barclays Student Insurance check out our reviews, or if you're an...
Wealth Management
by BarclaysBarclays, one of the UK's largest retail banks, also offers wealth management. If you've experienced the products and service on offer and want to leave a review, you can do...
Wealth Management
by BarclaysBarclays, one of the UK's largest retail banks, also offers wealth management. If you've experienced the products and service on offer and want to leave a review, you can do...
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