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Barclays reviews

Barclays Logo
Rated Good • 4.14/5

Barclays reviews

Unverified business Last reviewed within 7 days
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  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 6,179 product reviews

Average score of 4.14/5
5 star
74%
4 star
14%
3 star
4%
2 star
2%
1 star
7%
Reviews for Barclays have trended negatively over the past 90 days

Barclays scores well for its easy-to-use app, helpful staff, and solid fraud protection, with many loyal customers appreciating the smooth switching process and reliable service. However, branch closures, poor phone support, and sudden account closures without clear reasons have left many frustrated and distrustful. The bank’s strict security and slow problem resolution also cause stress for some.

Positive themes

  • Barclays Current account app is easy to use and packed with handy features.
  • Helpful and friendly customer service makes Barclays banking a breeze.
  • Fraud detection and quick refunds from Barclays give peace of mind.

Negative themes

  • Barclays closing branches and poor phone support make banking frustrating.
  • Sudden account closures without notice or explanation cause major stress.
  • Customer service often unhelpful or rude when problems arise at Barclays.
Summarised by AI
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About Barclays

Barclays is a British multinational bank that provides financial services to customers across many countries.

Barclays origins go back to 1690 through the Goldsmith banking business. Today, Barclays UK serves over 20m people across the UK.

Barclays offers a wide range of products across banking, lending, investing, business products and insurance.

Barclays at a glance

Contact details

Phone
0345 734 5345
Social media

Reviews for Barclays

Showing 11 of 6179 company reviews • Last reviewed within 7 days

Poor processes, poor ethics - would avoid

Fixed Rate Mortgage • 3rd July 2026

This review is being written by somebody who works at a senior level in the mortgage industry. I have recently been supporting a vulnerable family... This review is being written by somebody who works at a senior level in the mortgage industry. I have recently been supporting a vulnerable family member handle a mortgage issue with Barclays and I have been astounded at how badly they've been treated by Barclays. Their internal processes break down time and time again which only leads to them dealing in a more and more aggressive way with the customer when things aren't resolved. Banks are huge businesses and sometimes good intentions inevitably fall down because of large scale processes. When that happens, it's the role of senior management and complaints teams to step in and make sure the 'right thing' happens and that the bank is meeting it's legal, regulatory and ethical responsibilities. Indeed they proudly promote their values online. Barclays have had dozens of opportunities to do this but have treated the customer extremely harshly and punished them for their own internal mistakes. Compensation provided was paltry as they claimed to be unable to accurately calculate interest costs. Having seen what I've seen now I would recommend to avoid at all costs.. Read more Read less

{"display":"Tom A","full_name":"Tom A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews

Extremely poor service from Barclays for my fixed mo...

Fixed Rate Mortgage • 27th June 2026

Extremely poor service from Barclays for my fixed mortgage. They provided a free solicitor but I ended up paying £583 to the solicitor for rent... Extremely poor service from Barclays for my fixed mortgage. They provided a free solicitor but I ended up paying £583 to the solicitor for rent charge and indemnity insurance and other services. Raised twice with Barclays and spent at least 3 hours. Everytime they will promise something and don't deliver. Like on 5th June I was told by customer service that someone from underwriting team will contact me but no one did. On 15th June I was promised that they will send me letter that Barclays didn't request any insurance to solicitor. Never received such letter. Today I called and agent was laughing. Had mortgage with Santander in past and was twice remortgaged again with Santander. Never had to pay a dime extra. Read more Read less

{"display":"Sammy","full_name":"Sammy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1.00/5
Read more product reviews
  • 5.00/5

    Great bank, offer various products,

    Great bank, offer various products,

    {"display":"Sanya","full_name":"Sanya","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Sanya 27th June 2026
  • 5.00/5

    Supportive

    Very good people skills and very helpful

    {"display":"djt60uk@gmail.com","full_name":"djt60uk@gmail.com","avatar":{"url":"\/uploads\/avatars\/users\/758704.jpg"}}'s avatar
  • 4.00/5

    Both online banking and in-person banking experience...

    Both online banking and in-person banking experience was good. Application process online was pretty smooth.

    {"display":"T E","full_name":"T E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    T E 15th June 2026
  • 5.00/5

    Immediately stopped a fraudulent payment.

    Immediately stopped a fraudulent payment. Very helpful on the phone and cancelled my card and ensured that the fraudsters had no access to my account.... Immediately stopped a fraudulent payment. Very helpful on the phone and cancelled my card and ensured that the fraudsters had no access to my account. Really put my mind at ease as it was a small payment that I might not have noticed otherwise. Read more Read less

    {"display":"suef27","full_name":"suef27","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    suef27 14th June 2026
  • 5.00/5

    It was easy to apply and the account works well

    It was easy to apply and the account works well

    {"display":"sweetice53","full_name":"sweetice53","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    Quick switch.

    Quick switch. Lots of support. Great product and easy to add on savings.

    {"display":"Paul G","full_name":"Paul G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Paul G 12th June 2026
  • 5.00/5

    Gorgeous

    SIMPLE! EASY! FAST! SIMPLE! EASY! FAST!

    {"display":"Vadim","full_name":"Vadim","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Vadim 12th June 2026
  • 5.00/5

    My experience with Barclay is very good experience.

    My experience with Barclay is very good experience. They provide me lot of facilities.

    {"display":"Deepanshu D","full_name":"Deepanshu D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5.00/5

    I needed to transfer my isa from one company to anot...

    I needed to transfer my isa from one company to another and their team walked me through the process and sorted everything.

    {"display":"Richard H","full_name":"Richard H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Richard H 11th June 2026

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