I have been a Barclays customer for over 15 years, and my experience with Barclays has always been brilliant. The bank is very easy to... I have been a Barclays customer for over 15 years, and my experience with Barclays has always been brilliant. The bank is very easy to deal with, and I have always found the customer service to be excellent. I would especially like to recognise Jas Kaur at the Leicester City branch. She has been working there for a long time, and she is an outstanding member of staff. Jas is extremely knowledgeable, professional and helpful. Whenever I have asked her a question, she has always answered politely and taken the time to explain everything clearly. On several occasions when I have struggled or been unsure about what to do, Jas has guided me in the right direction and helped me resolve the situation. I genuinely cannot thank her enough for her support and kindness. Jas is a real credit to Barclays, and I believe her hard work and excellent customer service deserve to be recognised. Read more Read less

My experience with Barclays has been fairly average, and while the current account itself works and provides the basic services I need, I wouldn’t say... My experience with Barclays has been fairly average, and while the current account itself works and provides the basic services I need, I wouldn’t say it is the best banking option available. One of my biggest disappointments is the savings rates, which I feel are quite poor compared with what other banks and building societies are currently offering. If I’m keeping money in a savings account, I expect to receive a competitive rate, but Barclays doesn’t always seem to offer particularly attractive returns. Customer service has also been inconsistent. On some occasions, staff have been helpful and professional, but there have also been times when getting assistance has felt frustrating and unnecessarily difficult. Responses can sometimes take longer than expected, and I feel that certain issues could be handled more efficiently. The Barclays app and online banking are generally useful and make it easy to manage everyday transactions, check balances and move money around. However, good digital banking alone doesn’t make up for poor savings rates or inconsistent customer service. Overall, I would describe my experience with Barclays as okay rather than excellent. I haven’t had a completely terrible experience, but I also don’t feel particularly impressed or loyal to the bank. I think Barclays could improve significantly by offering more competitive savings rates, providing more consistent customer service and making it easier for customers to resolve problems quickly. For someone simply looking for a basic current account, Barclays can do the job, but if you are looking for strong savings options and consistently excellent customer support, I think there are better alternatives available. Read more Read less