Car broke down in France, stuck for 7 days, no contribution towards accommodation as we weren't on our way to a booked ferry (merely mid way through our holiday)

Please think very carefully before banking with Barclays. The mishandling of a serious issue has now resulted in my bank account (with another bank) being... Please think very carefully before banking with Barclays. The mishandling of a serious issue has now resulted in my bank account (with another bank) being frozen, leaving me unable to properly manage my finances and support my two young children. I raised a serious and time-sensitive complaint with Barclays, yet the response from the complaints team has been virtually non-existent. I have received no meaningful updates, no clear ownership of the case and no indication that anyone is treating the matter with the urgency it requires. Despite repeated follow-ups and escalation through the branch manager, there has still been no proper response. What I found particularly upsetting was that when I called Barclays again to explain the seriousness of the situation and the financial impact on my family, I was advised to contact a food bank. The lack of urgency, communication and empathy has been completely unacceptable. This situation is causing my family significant financial stress, yet the complaints team has shown no meaningful sense of responsibility or urgency. The local branch manager has tried to help, but the central complaints handling has been extremely poor. Based on my experience, I would not recommend banking with Barclays. When something serious goes wrong, customers need a bank that communicates, takes ownership and acts quickly. That has not been my experience with Barclays. Read more Read less

1) The options to get past scam checking are dreadful. Imagine you want to pay for physiotherapy. There is no option to select "Received goods... 1) The options to get past scam checking are dreadful. Imagine you want to pay for physiotherapy. There is no option to select "Received goods or service fine" and you wish to pay money you now owe which is probably 90% of the time. Instead you have to pretend you are paying family or a trades person etc. Awful. 2) Time and again going through this process, the system crashes with "Error 20000. Try again later" or similar. That means trying another day. No good if you are travelling or need to pay urgently. Read more Read less

Travel insurance great if you can use the perks it offers like airport lounges pre book , all dates blocked off so you cant pre... Travel insurance great if you can use the perks it offers like airport lounges pre book , all dates blocked off so you cant pre book , see a date and time try to book , says not available so they dont actually want you to use at all . just say turn up and try get in on the day , which defeats the pre book option and taking a risk its free at time , when complain they just say cant do anything other than refer to dragon pass . pointless offering it as a perk Read more Read less

Banking with Barclays for years and it is trustworthy.

Easy switch and good app. Easy to do business with.

My mum banks with the Watford branch in the high street and being 79 bless her she always asks for help and nothing is too... My mum banks with the Watford branch in the high street and being 79 bless her she always asks for help and nothing is too much trouble , she would very much like to keep the bank open as she feels safe using a branch with human contact as she doesn’t do anything on line , we saw a lovely girl the other day called Georgina and she’s so friendly and mum felt she safe and happy that Georgina had time for a chat to ask how she was Read more Read less

Payments held no response - I have had my business account for 2 weeks they have stopped every payment I have tried to make to... Payments held no response - I have had my business account for 2 weeks they have stopped every payment I have tried to make to staff on purchases and now a customer has transferred a deposit to me on a Friday and they have held that payment and I won’t hear from them until Tuesday which puts me and my customers behind worst bank I have ever known Read more Read less

Barclays mobile app keeps asking me to update for know reason at all