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Barclays reviews

Barclays Logo
Rated Good • 4.33/5

Barclays reviews

Unverified business Last reviewed within 7 days
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  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 6,161 product reviews

Average score of 4.33/5
5 star
73%
4 star
14%
3 star
4%
2 star
2%
1 star
7%
Reviews for Barclays have trended negatively over the past 90 days

Barclays is loved for its easy-to-use app that makes banking quick and secure. Friendly staff often go above and beyond to help out. Many appreciate the competitive savings rates and rewards like Blue Rewards. On the downside though, Barclays' customer service can be frustrating with long waits and unhelpful responses. Branch closures also make face-to-face banking a hassle. The app is good but could do with more features and fewer glitches.

Positive themes

  • Barclays app is easy to use, secure, and makes banking quick and straightforward.
  • Barclays customer service is friendly and helpful, often going the extra mile.
  • Barclays offers competitive savings rates and good rewards like Blue Rewards and Rainy Day Saver.

Negative themes

  • Barclays has poor customer service with long waits and unhelpful or rude staff.
  • Barclays frequently closes branches making in-person banking difficult and inconvenient.
  • Barclays app and online services have glitches and lack some features like Google Pay.
Summarised by AI
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About Barclays

Barclays is a British multinational bank that provides financial services to customers across many countries.

Barclays origins go back to 1690 through the Goldsmith banking business. Today, Barclays UK serves over 20m people across the UK.

Barclays offers a wide range of products across banking, lending, investing, business products and insurance.

Barclays at a glance

Contact details

Phone
0345 734 5345
Social media

Reviews for Barclays

Showing 11 of 6161 company reviews • Last reviewed within 7 days

Appaling service, no branches left in a 15 mile radius

Current account • 17th April 2026

Appaling service, no branches left in a 15 mile radius

{"display":"Helen","full_name":"Helen","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

Excellent customer advice/service.

Home Insurance • 17th April 2026

Excellent customer advice/service. Friendly and professional Clear explanations of products. Would recommend

{"display":"garyph1","full_name":"garyph1","avatar":{"url":"\/assets\/uploads\/avatars\/users\/767615.png"}}'s avatar
Rated Good • 4/5
Read more product reviews
  • 2/5

    highest interest rates and zero backing to what they...

    highest interest rates and zero backing to what they commits.

    {"display":"Syed Asfar Rizvi","full_name":"Syed Asfar Rizvi","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1418688.png"}}'s avatar
  • 3/5

    Barclays Wealth Management overall good, but...

    Barclays Wealth Management provides comprehensive, global investment services for high-net-worth individuals, often praised for professional staff and diverse product offerings. However, I am aware overall... Barclays Wealth Management provides comprehensive, global investment services for high-net-worth individuals, often praised for professional staff and diverse product offerings. However, I am aware overall the reviews are mixed, with some clients reporting high fees, opaque charging structures, and inconsistent, slow customer service and hence I do concur to both the good and the bad reviews out there. Over the years it has improved it's transparency but this is very subjective and depends on who you deal with within Barclays. I have noticed they are making efforts in providing more clarity. However, my personal observation is there are gaps and more needs to be done to improve on both the products and the service they provide. Read more Read less

    {"display":"Sanjay T","full_name":"Sanjay T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    do Barclays have any branches left?

    closing branches no customer service long waits on telephone staff to greet you at branch to force you to use a atm staff did not... closing branches no customer service long waits on telephone staff to greet you at branch to force you to use a atm staff did not understand speak good english and because dressed in work clothes was ignored looked down on elderly also ignored Read more Read less

    {"display":"Mr F","full_name":"Mr F","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Mr F 17th April 2026
  • 5/5

    We had an amazing experience at Barclays Northampton...

    We had an amazing experience at Barclays Northampton Abington str it was my first time with the bank and we had a really good time... We had an amazing experience at Barclays Northampton Abington str it was my first time with the bank and we had a really good time and experience everything was excellent and professional Read more Read less

    {"display":"MuhammadAhmad A","full_name":"MuhammadAhmad A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good interest rate.

    Good interest rate. Repayment plan and process clearly stated. Good support from staff when needed.

    {"display":"Oladotun A","full_name":"Oladotun A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    Oladotun A 17th April 2026
  • 5/5

    Good current account for me

    The branch service local area is good but I have to travel into Crawley or Haywards Heath to a branch from my home town which... The branch service local area is good but I have to travel into Crawley or Haywards Heath to a branch from my home town which lost its local branch in cuts. The App service and online abd phone services however are exemplary. Read more Read less

    {"display":"Trevor DC Gamble ","full_name":"Trevor DC Gamble ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Switched my account seamlessly.

    Switched my account seamlessly. Kept informed of progress step by step

    {"display":"Paul G","full_name":"Paul G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Paul G 16th April 2026
  • 5/5

    Very good

    Very good never had an issue with Barclays. Would recommend to anyone in need of usual bank account - for free

    {"display":"Matus","full_name":"Matus","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Matus 16th April 2026
  • 4/5

    Barclays helped me when my card was cloned

    Barclays helped me when my card was cloned

    {"display":"Jason marsden","full_name":"Jason marsden","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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