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Barclays reviews

Barclays Logo
Rated Good • 4.34/5

Barclays reviews

Unverified business Last reviewed within 7 days
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  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 6,135 product reviews

Average score of 4.34/5
5 star
73%
4 star
14%
3 star
4%
2 star
2%
1 star
7%
Reviews for Barclays have trended negatively over the past 90 days

Barclays is loved for its easy-to-use app that makes banking quick and secure. Friendly staff often go above and beyond to help out. Many appreciate the competitive savings rates and rewards like Blue Rewards. On the downside though, Barclays' customer service can be frustrating with long waits and unhelpful responses. Branch closures also make face-to-face banking a hassle. The app is good but could do with more features and fewer glitches.

Positive themes

  • Barclays app is easy to use, secure, and makes banking quick and straightforward.
  • Barclays customer service is friendly and helpful, often going the extra mile.
  • Barclays offers competitive savings rates and good rewards like Blue Rewards and Rainy Day Saver.

Negative themes

  • Barclays has poor customer service with long waits and unhelpful or rude staff.
  • Barclays frequently closes branches making in-person banking difficult and inconvenient.
  • Barclays app and online services have glitches and lack some features like Google Pay.
Summarised by AI
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About Barclays

Barclays is a British multinational bank that provides financial services to customers across many countries.

Barclays origins go back to 1690 through the Goldsmith banking business. Today, Barclays UK serves over 20m people across the UK.

Barclays offers a wide range of products across banking, lending, investing, business products and insurance.

Barclays at a glance

Contact details

Phone
0345 734 5345
Social media

Reviews for Barclays

Showing 11 of 6135 company reviews • Last reviewed within 7 days

Barclays premier current acco...

Premier current account • 27th March 2026

I recently switched to Barclays premier current account. Wonderful customer service and a very smooth switching process. The perks are great too with a £400... I recently switched to Barclays premier current account. Wonderful customer service and a very smooth switching process. The perks are great too with a £400 switching bonus and free Apple TV subscription. With many other value adds, I would recommend barclays to anyone. Read more Read less

{"display":"SJ","full_name":"SJ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
SJ
Rated Excellent • 5/5
Read more product reviews

I recently switched to Barclays

Premier current account • 27th March 2026

I recently switched to Barclays and was found to be eligible for the Premier Account. The process was quick and simple, with excellent updates and... I recently switched to Barclays and was found to be eligible for the Premier Account. The process was quick and simple, with excellent updates and communication throughout. Customer Service has been very good and the App is amazing. Very happy so far. Read more Read less

{"display":"Matt P","full_name":"Matt P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 3/5

    Awful branch service

    The account is fine but the customer service is awful. If you ring up they don't help you, if you go to the branch you'll... The account is fine but the customer service is awful. If you ring up they don't help you, if you go to the branch you'll waste hours. What the hell have they done to their branches you have to explain to at least 4 people and wait in this very exposed waiting area until you get seen then they faff around for ages reassuring you that they'll solve your problem and then they don't do anything. Why can't you just wait in a queue and talk to one person on a counter and get it sorted? No other bank has done that and Barclays reckons it's improved their service Read more Read less

    {"display":"MICHELLE A","full_name":"MICHELLE A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Switching to Barclays Premier

    Great switching experience and some good benefits with their Premier Banking current account

    {"display":"Richard Thompson","full_name":"Richard Thompson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My favourite high street bank, banking with Barclays...

    My favourite high street bank, banking with Barclays for years and experience always been excellent.

    {"display":"NEW BISQUIT CUSTOMER","full_name":"NEW BISQUIT CUSTOMER","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Fast service but the minimal limited opening hours o...

    Fast service but the minimal limited opening hours of banks is affecting me

    {"display":"Elena ","full_name":"Elena ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Elena 25th March 2026
  • 5/5

    Excellent service and products.

    Excellent service and products. Branch network is vital

    {"display":"John Williams","full_name":"John Williams","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1411450.png"}}'s avatar
  • 5/5

    safe hands

    Always, my money is in safe hands and helps me with my finances

    {"display":"Enrique Garzon","full_name":"Enrique Garzon","avatar":{"url":"\/assets\/uploads\/avatars\/users\/534165.png"}}'s avatar
  • 5/5

    Courteous experience

    Excellent client service experience

    {"display":"ONYE NZE","full_name":"ONYE NZE","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    ONYE NZE 24th March 2026
  • 5/5

    I have had a current account with Barclays since I w...

    I have had a current account with Barclays since I was 17 years old (I am now 39). I have remained with them because their... I have had a current account with Barclays since I was 17 years old (I am now 39). I have remained with them because their service (esp the banking app) is simple, easy to navigate and customer service has always been very helpful. Read more Read less

    {"display":"Elizabeth M","full_name":"Elizabeth M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Been with Barclays for many years now and never had...

    Been with Barclays for many years now and never had a problem with it

    {"display":"lubru","full_name":"lubru","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    lubru 24th March 2026

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