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Barclays reviews

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Rated Good 4.29/5

Barclays reviews

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Unverified business
Last reviewed within 7 days
  • Additional security measures to provide more protection
    Additional security measures to provide more protection
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Good based on 6,028 product reviews

Average score of 4.29/5
5 star
73%
4 star
14%
3 star
4%
2 star
2%
1 star
7%
Reviews for Barclays have trended negatively over the past 90 days

Latest positive rating

5/5

Problem Solver's

Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly... Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly and put extra preventative actions onto my account Read more Read less

{"display":"JH","full_name":"JH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current account
JH 21st April 2025

Latest negative rating

1/5

Barclays Premier Banking: A Cautionary Tale of Custo...

Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others... Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others about my deeply frustrating experience. What promised to be premium banking has instead been an endless cycle of security hurdles, blocked transactions, and customer service failures. Excessive Security: From Protection to Persecution The level of security to make payments is not just thorough—it's excessive to the point of absurdity. Despite having an account open for less than two months, I've had online payments, Apple Pay transactions, contactless purchases, and direct debit mandates all flagged as "fraudulent." These false flags have resulted in over four hours spent on the phone trying to resolve numerous blocked transactions. Security Theater at Its Worst The verification process defies logic. Even after successfully passing multiple security checks including: Account information verification Debit card details Text message verification to my registered phone Barclays app verification Security questions (date of birth, mother's maiden name, place of birth) This extensive verification still wasn't enough! To clear legitimate payments, I was required to explain "WHAT" each payment was for, with transactions remaining blocked until I provided "satisfactory reasons" for my own spending. This invasive questioning goes far beyond reasonable security measures and enters the realm of intrusion. "Computer Says No" Culture When I attempted to register a formal complaint, I was dismissively told that "they could not raise a complaint due to the system processes being correct." Apparently, if their system says it's working as designed, then customer distress is irrelevant. They offered to "log feedback" instead—a transparent attempt to deflect legitimate grievances. This is classic "Computer Says No" behavior that prioritises rigid adherence to systems over actual customer experience. Barclays has clearly crossed the line between protecting customers' money and providing acceptable customer service. Creating Distress on Both Sides The system isn't just causing deep distress to customers; I suspect it's equally challenging for employees on the frontline dealing with increasingly irate clients. No one benefits from this broken approach. I'm certain someone in Barclays' marketing department will respond with platitudes about their "thousands of satisfied customers." Well, this customer will be closing her current account and moving her mortgage to another provider. While Barclays might not be bothered by losing one customer, I hope this review helps warn potential customers to think twice before opening an account with them. The bank that claims to be built around you has instead built walls to keep you from your own money. Read more Read less

About Barclays

Barclays is a British multinational bank that provides financial services to customers across many countries.

Barclays origins go back to 1690 through the Goldsmith banking business. Today, Barclays UK serves over 20m people across the UK.

Barclays offers a wide range of products across banking, lending, investing, business products and insurance.

Barclays at a glance

Contact details

Phone
0345 734 5345
Social media

Reviews for Barclays

Showing 11 of 6028 company reviews Last reviewed within 7 days

Barclays Premier Banking: A Cautionary Tale of Custo...

Premier current account 7th May 2025

Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others... Barclays Premier Banking: A Cautionary Tale of Customer Disservice After less than two months with Barclays Premier Banking, I find myself compelled to warn others about my deeply frustrating experience. What promised to be premium banking has instead been an endless cycle of security hurdles, blocked transactions, and customer service failures. Excessive Security: From Protection to Persecution The level of security to make payments is not just thorough—it's excessive to the point of absurdity. Despite having an account open for less than two months, I've had online payments, Apple Pay transactions, contactless purchases, and direct debit mandates all flagged as "fraudulent." These false flags have resulted in over four hours spent on the phone trying to resolve numerous blocked transactions. Security Theater at Its Worst The verification process defies logic. Even after successfully passing multiple security checks including: Account information verification Debit card details Text message verification to my registered phone Barclays app verification Security questions (date of birth, mother's maiden name, place of birth) This extensive verification still wasn't enough! To clear legitimate payments, I was required to explain "WHAT" each payment was for, with transactions remaining blocked until I provided "satisfactory reasons" for my own spending. This invasive questioning goes far beyond reasonable security measures and enters the realm of intrusion. "Computer Says No" Culture When I attempted to register a formal complaint, I was dismissively told that "they could not raise a complaint due to the system processes being correct." Apparently, if their system says it's working as designed, then customer distress is irrelevant. They offered to "log feedback" instead—a transparent attempt to deflect legitimate grievances. This is classic "Computer Says No" behavior that prioritises rigid adherence to systems over actual customer experience. Barclays has clearly crossed the line between protecting customers' money and providing acceptable customer service. Creating Distress on Both Sides The system isn't just causing deep distress to customers; I suspect it's equally challenging for employees on the frontline dealing with increasingly irate clients. No one benefits from this broken approach. I'm certain someone in Barclays' marketing department will respond with platitudes about their "thousands of satisfied customers." Well, this customer will be closing her current account and moving her mortgage to another provider. While Barclays might not be bothered by losing one customer, I hope this review helps warn potential customers to think twice before opening an account with them. The bank that claims to be built around you has instead built walls to keep you from your own money. Read more Read less

Rated Terrible 1/5
Read more product reviews

Problem Solver's

Current account 21st April 2025

Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly... Always there to sort out a problem, in particular when someone hacked my account and purchased several items, they sorted out the problem very quickly and put extra preventative actions onto my account Read more Read less

{"display":"JH","full_name":"JH","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
JH
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Excellent service, I send, receive and safe money ea...

    Excellent service, I send, receive and safe money easily. Thanks very much for that Barclays

  • 3/5

    Used them for years and never had an issue until I n...

    Used them for years and never had an issue until I needed help and they were not helpful and made it very hard to resolve

  • 5/5

    Shared Ownership Mortgage

    Excellent experience obtaining a mortgage for my shared ownership property with Barclays, very competitive interest rates and option to extend the balance over a very... Excellent experience obtaining a mortgage for my shared ownership property with Barclays, very competitive interest rates and option to extend the balance over a very long period (35 years) to ensure maximum affordability. Read more Read less

  • 5/5

    Easy to bank on the app and online, handy tools for...

    Easy to bank on the app and online, handy tools for smooth transactions. Great reassurance when confirming payees details. always helpful people when needed phone assistance

    {"display":"Ani  C","full_name":"Ani  C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Ani C 16th April 2025
  • 5/5

    Barclays my hard card

    I’m so happy to use every day this . It’s safety to paid online and to make transfer or everything else.

    {"display":"Ramoo","full_name":"Ramoo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Ramoo 16th April 2025
  • 4/5

    Overall, I'm happy with the service that I receive f...

    Overall, I'm happy with the service that I receive from Barclays and using them for my current account is a breeze.

  • 1/5

    Disappointing for loyal customers

    If you're looking for a current account that gives you something back, Barclays might disappoint. The standard account pays no interest on your balance, which... If you're looking for a current account that gives you something back, Barclays might disappoint. The standard account pays no interest on your balance, which makes it feel like your money is just sitting there doing nothing. For a traditional bank, you'd expect a bit more in return for your loyalty. Overall, it’s a bare-bones account with very little incentive to stick around if you're after interest or added value. Read more Read less

    {"display":"Sally","full_name":"Sally","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1171652.png"}}'s avatar
    Current account
    Sally 11th April 2025
  • 4/5

    My experience of using Barclays is good enough.

    My experience of using Barclays is good enough. The thing that bothers me the most is creating an account on barclays. OmG it was comparatively... My experience of using Barclays is good enough. The thing that bothers me the most is creating an account on barclays. OmG it was comparatively time taking and messy. I mean why this bank has so many doubts. Other banks also create accounts for you but they dont take this much time. Otherwise this is a good banking service. I love the most is the card, the cards are luxurious , stylish and pretty. Read more Read less

  • 1/5

    Bloody Genocide Bank

    Bloody. Genocide supporter. Profits from dead Palestinian children. Shameful.

    {"display":"Rob","full_name":"Rob","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Rob 11th April 2025

    Products from Barclays

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