Poor service towards existing customers. I accepted an Overdraft facility some years ago and never really use it. I was nice that it was there... Poor service towards existing customers. I accepted an Overdraft facility some years ago and never really use it. I was nice that it was there as a cushion. Suddenly I am told it will be totally removed unless I go through an appeals process. The process takes quite some time so I am not prepared to spend an unspecified time on the telephone. I didn’t have all this hassle when I accepted it. I wrote to complain but to no avail. “Appeals process only”. These people know what is coming into and leaving the account so why would I want to start begging? £7000 overdraft to ZERO in the drop of a hat. I’ll go elsewhere. Read more Read less

Still No Access to My Own Money – Barclays Actively Blocking Me This is a follow-up to my previous review, and shockingly, the situation has... Still No Access to My Own Money – Barclays Actively Blocking Me This is a follow-up to my previous review, and shockingly, the situation has only gotten worse. I still have no access to my own money. Despite passing every security check, raising a formal complaint, and even visiting a branch in person, Barclays continues to block me from accessing my account. The call centre agents are unable (or unwilling) to help, the branch staff are powerless, and no one takes ownership. It feels like Barclays is now actively preventing me from accessing my own funds — with zero explanation and zero accountability. I’ve detailed this issue in a formal complaint, citing legal and regulatory obligations Barclays is clearly breaching — including FCA rules and the Payment Services Regulations — yet there's been no resolution and no urgency. Just silence. This is not just poor service — it’s deeply concerning behaviour from a bank entrusted with people’s money. If you're considering banking with Barclays, I strongly urge you to think twice. They’re shutting branches, outsourcing support, and leaving long-term customers completely stranded. Absolutely disgraceful. Barclays are a disgrace Barclays are a disgrace. Logged in to transfer my own money, got through security, and they still locked my account. Rang customer service and, as usual, ended up with an overseas call centre that couldn’t fix anything. Instead of helping, the agent made it worse and completely locked me out of both online banking and my account. Now I’ve been told I have to drag myself into a branch — except Barclays have shut every local branch near me, and the city centre one shuts at 2pm. How are customers supposed to function when you can’t fix issues on the phone and can’t even get to a branch? It’s chaos. Barclays don’t care about customers anymore, only shareholders. Outsourcing to useless call centres, closing branches, and leaving people stranded. Shocking service, shocking attitude, and no respect for the people who trust them with their money. Read more Read less

I had a bussiness account with Barclays for about 4 years. At some point they kept asking me silly questions (like why i take cash... I had a bussiness account with Barclays for about 4 years. At some point they kept asking me silly questions (like why i take cash reguraly from my account). The call center us in India, talking with someone who speaks bad english (accent) and has no understanding of life in the UK is a major problem. Read more Read less

Very poor insurance product- insure elsewhere!

Hi, I’m a customer of Barclays Bank, provides good services and i want to be it’s customer for long

Good online platform and reliable customer service. Also secure standards are superb and easy to manage

I have been a customer with Barclays Travel Insurance for over 15 years and have never made a claim. Barclays have even gone up in... I have been a customer with Barclays Travel Insurance for over 15 years and have never made a claim. Barclays have even gone up in price and yet we kept up our monthly payments. My mother was suddenly taken into hospital for emergency surgery and so we had to cancel our Travel Plans. In all our claim only amounted to around £300. Despite this small amount Barclays are giving us the run around for months already. They claim they will deal with papers within 5 days. I am still waiting after a month of sending an additional document. They make you wait for ages on the phone and then politely inform you why they cannot assist and then make more promises which they do not keep. Read more Read less

Overall experience with Barclays since 2015 has been great but there’s room for improvement in dealing with low income earners. An account of over a... Overall experience with Barclays since 2015 has been great but there’s room for improvement in dealing with low income earners. An account of over a decade should not be close because a customer informed the bank of their current life challenges. Read more Read less

Easy to use. Easy to contact. Great service