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Triodos Bank reviews

Triodos Bank Logo
Rated Excellent • 4.94/5

Triodos Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Provides green products to reduce environmental impact
    Provides green products to reduce environmental impact
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Excellent based on 13,891 product reviews

Average score of 4.94/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for Triodos Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Good clear and straightforward banking experience an...

Good clear and straightforward banking experience and smooth online banking site. Always easy to get through to someone on the phone as well.

{"display":"Gareth D","full_name":"Gareth D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Poor Customer Service, really poor

My wife and I have been deeply disappointed with Triodos Bank’s customer service. Despite its ethical reputation, we’ve faced slow responses, unhelpful staff, and unresolved... My wife and I have been deeply disappointed with Triodos Bank’s customer service. Despite its ethical reputation, we’ve faced slow responses, unhelpful staff, and unresolved issues—even for simple requests. The lack of urgency and care has made banking with them frustrating. For a bank that claims to value people and transparency, the reality has been the opposite. We expected better support but now regret choosing Triodos. Until they improve, we cannot recommend them. Read more Read less

{"display":"B N","full_name":"B N","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Current Account
B N 18th April 2025
See more reviews for Triodos Bank products

About Triodos Bank

Triodos Bank was founded in 1980. With over 700,000 customers, it’s a European bank with offices in the Netherlands, Belgium, the United Kingdom, Spain and Germany.

Triodos Bank provide sustainable financial products to help customers use their money in ways that benefit people and the environment. Triodos Bank focuses activities across three themes: Environmental, Cultural and Social.

Triodos Bank offer personal current accounts, savings and investments and products for businesses and charities.

Triodos Bank at a glance

Contact details

Phone
0330 3550 355
Main address
Triodos Bank, Deanery Road, Bristol, BS1 5AS
Social media

Reviews for Triodos Bank

Showing 11 of 13891 company reviews • Last reviewed within 7 days

Good clear and straightforward banking experience an...

Business Banking • 21st April 2025

Good clear and straightforward banking experience and smooth online banking site. Always easy to get through to someone on the phone as well.

{"display":"Gareth D","full_name":"Gareth D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Long time customer - Triodos is easy and works well

Current Account • 21st April 2025

I've been with Triodos for years now. It is a very easy bank to have an account with, both the app and the browser are... I've been with Triodos for years now. It is a very easy bank to have an account with, both the app and the browser are quite straightforward to use, and I've always been able to do what I want. The FAQs work ok (I occasionally have to look up how to cash a cheque - who even uses those these days?). It's been quite easy to get in touch with customer service on the phone on the few occasions where I've had to do so, especially if it was a security-related question they pick up almost instantly which is very reassuring. The only sad thing is I wasn't able to get an account for my teenage daughter as she is still too young so I will have to wait until she's older before I can get started with the right bank. Read more Read less

{"display":"Thomas","full_name":"Thomas","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Never had any issues.

    Never had any issues. Enjoy the updates on local investments.

    {"display":"Ashleigh S","full_name":"Ashleigh S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My Triodos’ Current Account

    I like Triodos' non-plastic bank cards. The Triodos banking app is simple to use and efficient.

    {"display":"cee","full_name":"cee","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    cee 21st April 2025
  • 5/5

    Ethical bank with great customer service

    Ethical bank with great customer service

    {"display":"JacMac","full_name":"JacMac","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    JacMac 21st April 2025
  • 5/5

    Tridos provides a no-nonsense ethical banking service.

    Tridos provides a no-nonsense ethical banking service.

    {"display":"James H","full_name":"James H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    James H 21st April 2025
  • 5/5

    Great to have a truly ethical option for investment

    It is great to have full confidence that Triodos will only invest my money in ventures that do not oppose my ethics. I can place... It is great to have full confidence that Triodos will only invest my money in ventures that do not oppose my ethics. I can place my money in my Isa, relax and they do the rest. The bonus for me is the sense that I am actually supporting people who are working to improve the world. The app is great and easy to use. On the occasions that I have needed to use customer service they have always been responsive and helpful Read more Read less

    {"display":"Deborah M","full_name":"Deborah M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    ethical, customer care and a strong app

    An ethical bank, good customer care and a strong online banking app. Very happy to bank with Triodos

    {"display":"Id","full_name":"Id","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Id 20th April 2025
  • 5/5

    Simplicity

    Easy to use and good customer care.

    {"display":"robin","full_name":"robin","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    robin 20th April 2025
  • 5/5

    Proud in supporting green banking

    Never had issues, but when I had questions, I would get a personalised and educates answer

    {"display":"M Perosa","full_name":"M Perosa","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    M Perosa 20th April 2025
  • 4/5

    Best ethical financial provider in the business.

    Best ethical financial provider in the business.

    {"display":"Sarah","full_name":"Sarah","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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