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Triodos Bank reviews

Triodos Bank Logo
Rated Excellent • 4.93/5

Triodos Bank reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business Last reviewed within 7 days

What is this award?

The British bank awards recognise outstanding UK financial services providers based entirely on customer feedback.  Winners are determined through verified customer reviews and must meet minimum participation thresholds, ensuring recognition reflects genuine customer experiences.

This company has won:

  • Best ethical financial provider 2025
See all awards Triodos Bank have won
British bank awards winner
Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Provides green products to reduce environmental impact
    Provides green products to reduce environmental impact
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Excellent based on 14,976 product reviews

Average score of 4.93/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for Triodos Bank have trended positively over the past 90 days

Triodos is loved for its genuinely ethical banking that makes you feel good about where your money goes, with a user-friendly app and friendly, helpful customer service. Many appreciate the transparency and positive impact on the planet and communities. On the downside, some find the app clunky or prone to crashes, and transfers can be slower than with other banks. A few also wish for more modern features like Post Office pay-in or better accessibility options.

Positive themes

  • Triodos' ethical banking makes people feel proud and confident about their money's impact.
  • Triodos' customer service is friendly and quick to help with any issues or questions.
  • Triodos' app and online banking are easy to use and improving steadily.

Negative themes

  • Triodos' app can be clunky or crash during account setup or use.
  • Transfers can be slow compared to other banks' near-instant payments.
  • Some find Triodos' customer service inconsistent outside office hours.
Summarised by AI
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About Triodos Bank

Triodos Bank was founded in 1980. With over 700,000 customers, it’s a European bank with offices in the Netherlands, Belgium, the United Kingdom, Spain and Germany.

Triodos Bank provide sustainable financial products to help customers use their money in ways that benefit people and the environment. Triodos Bank focuses activities across three themes: Environmental, Cultural and Social.

Triodos Bank offer personal current accounts, savings and investments and products for businesses and charities.

Triodos Bank at a glance

Contact details

Phone
0330 3550 355
Main address
Triodos Bank, Deanery Road, Bristol, BS1 5AS
Social media

Reviews for Triodos Bank

Showing 11 of 14976 company reviews • Last reviewed within 7 days

Good communications to customers

Ethical Investments • 7th February 2026

There are a always Good communications for customers from the bank

{"display":"E j b ","full_name":"E j b ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Easy to use and great ethical credentials

Current account • 7th February 2026

Online banking very easy to use. Card purchases in stores works fine although a bit clunky for online purchases. Modest and reasonable standing charge. Strong ethical credentials

{"display":"Bob and jean Stock","full_name":"Bob and jean Stock","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Using my money wisely to fund a better world

    They use my money very effectively to help promote a better environment for everyone..

    {"display":"Jackie Burman","full_name":"Jackie Burman","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The most ethical bank

    This account is very easy to operate and the funds are invested ethically.

    {"display":"Barbara P","full_name":"Barbara P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Barbara P 6th February 2026
  • 5/5

    I opened an account to save the planet.

    I opened an account to save the planet. I mostly just check my balance and feel morally superior. The app works. The trees are presumably... I opened an account to save the planet. I mostly just check my balance and feel morally superior. The app works. The trees are presumably thriving. My money is doing more good than I am. Would recommend if you enjoy banking with a side of quiet virtue and very calm fonts. Read more Read less

    {"display":"Damian J","full_name":"Damian J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Damian J 5th February 2026
  • 5/5

    Couldn’t be better :-))

    Very easy to use and practical mobile app. Customer service has been excellent. Very supportive regarding my neurodiversity and remembering security information. I’d recommend their... Very easy to use and practical mobile app. Customer service has been excellent. Very supportive regarding my neurodiversity and remembering security information. I’d recommend their professional but still personal approach. Of course l love the fact that lm supporting truly ethical standards and not tokenistic green washing that is stand with the big banks now. Read more Read less

    {"display":"Evelyn B","full_name":"Evelyn B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current account
    Evelyn B 5th February 2026
  • 4/5

    I am happy to know that my investments are aiding go...

    I am happy to know that my investments are aiding good causes needing support.

    {"display":"S, Travis","full_name":"S, Travis","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Triodos for Ethical Inestments

    I have been with Triodos Bank for decades as they are the most ethical bank I know about. I recommend them to everyone. Most of... I have been with Triodos Bank for decades as they are the most ethical bank I know about. I recommend them to everyone. Most of my investments are with Triodos for this reason. Read more Read less

    {"display":"Serena Roney-Dougal","full_name":"Serena Roney-Dougal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very friendly and helpful

    Always easily contactable and any problems dealt with in person not by Q&A or chat.

    {"display":"Joan Daines ","full_name":"Joan Daines ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    My money is being used ethically.

    I'm so happy to know that my money is being used ethically. At my age, 78, it could be difficult to bank online but I've found it relatively easy.

    {"display":"Julia Dunn","full_name":"Julia Dunn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Julia Dunn 4th February 2026
  • 5/5

    Moral integrity

    In a world where ethics rarely guide an organisation’s purpose Triodos stands out for its moral integrity.

    {"display":"Anne Burley","full_name":"Anne Burley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Anne Burley 4th February 2026

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