Smart Money People Logo
Go to business site

Voting in the Consumer credit awards 2026 is open - Vote here

Share this page
Link copied

Triodos Bank reviews

Triodos Bank Logo
Rated Excellent • 4.93/5

Triodos Bank reviews

Verified business Last reviewed within 7 days British bank awards winner
Write a review
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • Provides green products to reduce environmental impact
    Provides green products to reduce environmental impact
  • Award winning organisation
    Award winning organisation
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches

Review summary

People rate this company as Excellent based on 17,665 product reviews

Average score of 4.93/5
5 star
94%
4 star
6%
3 star
0%
2 star
0%
1 star
0%
Reviews for Triodos Bank have trended negatively over the past 90 days

Triodos Bank shines for its genuine ethical banking, making it easy and reassuring to know your money supports positive causes. The app and online services are generally straightforward, with friendly, helpful staff who make banking feel personal. However, some find the fees a bit steep and wish transfers were quicker, while a few have had frustrating experiences with customer service and app glitches.

Positive themes

  • Triodos Bank’s ethical values make banking feel like a positive force for good.
  • Triodos Bank’s customer service is friendly and genuinely helpful when you need them.
  • The Triodos Bank app and online services are easy to use and reliable.

Negative themes

  • Some find Triodos Bank’s fees too high compared to other banks.
  • Transfers can be slow and some banking functions need improvement at Triodos Bank.
  • A few customers have had frustrating experiences with Triodos Bank’s customer service.
Summarised by AI
Was this helpful?

About Triodos Bank

Triodos Bank was founded in 1980. With over 700,000 customers, it’s a European bank with offices in the Netherlands, Belgium, the United Kingdom, Spain and Germany.

Triodos Bank provide sustainable financial products to help customers use their money in ways that benefit people and the environment. Triodos Bank focuses activities across three themes: Environmental, Cultural and Social.

Triodos Bank offer personal current accounts, savings and investments and products for businesses and charities.

Triodos Bank at a glance

Contact details

Phone
0330 3550 355
Main address
Triodos Bank, Deanery Road, Bristol, BS1 5AS
Social media

Reviews for Triodos Bank

Showing 11 of 17665 company reviews • Last reviewed within 7 days

Excellent sustainable bank

Current account • 13th April 2026

Triodos has excellent customer service, and I am very pleased by their sustainable practices.

{"display":"Alex","full_name":"Alex","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Fantastic

Online Saver • 12th April 2026

Everything was really easy to set up.

{"display":"Emmanuelle D","full_name":"Emmanuelle D","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    Ethical banking

    I want a bank where I know my money will not be used unethically, and I believe Triodos is the best (perhaps only?) option.

    {"display":"Colin C","full_name":"Colin C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Colin C 12th April 2026
  • 5/5

    Ethical banks are what this world needs.

    Ethical banks are what this world needs. Thank you for caring and giving real, viable options. I also appreciate being emailed by real people who reply.

    {"display":"Hilal","full_name":"Hilal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Online Saver Plus
    Hilal 11th April 2026
  • 5/5

    Simple, transparent and ethical.

    Simple, transparent and ethical. What more could you want.

    {"display":"Tracey R","full_name":"Tracey R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Saver
    Tracey R 11th April 2026
  • 5/5

    Reliable and robust!

    Gives pertinent information well in advance and keeps security in mind with customers

    {"display":"HT","full_name":"HT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Stocks and Shares ISA
    HT 10th April 2026
  • 5/5

    Triodos is great

    Triodos accounts are easy to set up, and easy to use. The online banking is straightforward and easy to navigate. Customer service is excellent, with... Triodos accounts are easy to set up, and easy to use. The online banking is straightforward and easy to navigate. Customer service is excellent, with friendly & helpful staff. Triodos makes ethical banking easy with no need to compromise charitable objectives to use their services. Read more Read less

    {"display":"Kathy","full_name":"Kathy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Business Banking
    Kathy 10th April 2026
  • 5/5

    Great flexible cash ISA

    Great flexible cash ISA, very easy to use and aligned with my values.

    {"display":"OA","full_name":"OA","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    OA 9th April 2026
  • 5/5

    Hurray an ethical bank!

    Hurray an ethical bank! A bank that actually does some good in the world and makes our world a better place!

    {"display":"Sarah Peryer","full_name":"Sarah Peryer","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1405003.png"}}'s avatar
    Cash ISA
    Sarah Peryer 9th April 2026
  • 5/5

    A Great Bank making a great environmental difference.

    Triodos Bank seeks to support companies that have a positive effect on the environment. I have not had much cause to contact their agents, but... Triodos Bank seeks to support companies that have a positive effect on the environment. I have not had much cause to contact their agents, but when I have done so have found them very friendly and helpful. Read more Read less

    {"display":"E Jones","full_name":"E Jones","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Triodos Ethical credentials are inspiring

    While better ISA rates may be available through other banks, Triodos Ethical aims are truly inspiring. It feels good to be part of a bank... While better ISA rates may be available through other banks, Triodos Ethical aims are truly inspiring. It feels good to be part of a bank that is focused on fairness, to people and the planet. Read more Read less

    {"display":"JS","full_name":"JS","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    JS 7th April 2026

    Products from Triodos Bank
    Showing products offered by Triodos Bank

    We are Smart Money People

    Join 2 million active users who make better financial decisions with the power of reviews.

    Create an account

    Protecting trust by verifying companies and reviewers

    The only site that specialises in financial services

    Providing everyday people with a voice