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Triodos Bank: Current account reviews

Name: Current account
Rating: 4.86 (10948 reviews)

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4.86

Based on 10,948 reviews, last reviewed 30th Oct 2026

80% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

positive impact investment with good customer service I love Triodos as I know they'll focus on making a positive impact with my money. Their customer service is reliable and honest and although slightly ... Read more Reviewed on: 13th October 2026

Latest lowest rating:

1

Triodos Bank an Unethical, Disgraceful Customer Ser... # Triodos Bank – Unethical, Disgraceful Customer Service and a Complete Failure to Protect Customers I am absolutely appalled by my experience with T... Read more Reviewed on: 30th October 2026

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About this product

The Triodos Personal Current Account has a low monthly fee.

You can manage your account via an app and there’s a Bristol-based contact team if you need support. Triodos don’t offer an overdraft facility or immediate faster payments. You’ll get text message alerts to help you manage your money and online statement.

Triodos Personal Current Account reviews help you find out what it’s really like to be a customer. If you’ve used Triodos before, you can also leave a review and share your experience.

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Awards

Best ethical financial provider 2026

Awarded to the UK financial provider rated highest in customer reviews for its ethical approach.

Triodos Bank Current account reviews (10948)

Triodos Bank an Unethical, Disgraceful Customer Ser...

# Triodos Bank – Unethical, Disgraceful Customer Service and a Complete Failure to Protect Customers I am absolutely appalled by my experience with Triodos Bank. For a bank that markets itself as ethical, responsible and committed to doing good, my experience has been the complete opposite. I have never experienced such a disgraceful level of banking service. Triodos has frozen my money, leaving me and my children without access to our own funds for an entire weekend. I have been unable to pay essential bills, meet financial commitments or access money for everyday necessities. My funds remain frozen, and the consequences are becoming increasingly serious. What is even more shocking is the attitude of their customer service team. I have experienced rude, dismissive and completely unsympathetic treatment. From my interactions, they appear to have little concern about whether their customers can pay their bills, feed their families or access their own money. There seems to be no genuine urgency, accountability or understanding of the financial hardship their actions are causing. This has gone beyond inconvenience. The inability to make payments has affected my credit reports and financial commitments, potentially causing lasting damage to my financial standing. And the problems do not stop there. I have also experienced difficulties carrying out some of the most basic banking functions, including setting up Direct Debits and making payments online and in stores. These are fundamental services that any functioning bank should be able to provide reliably. To make matters worse, Triodos charges customers £3 every month for an account that, in my experience, cannot even deliver basic banking services. During my dealings with the bank, I was also told that they operate using old, manual systems. This is deeply concerning for a financial institution entrusted with people's money. How can a bank charge customers for a service, acknowledge outdated manual processes and then leave families without access to their funds? I feel there is absolutely nothing ethical about leaving a parent and children without money, showing little compassion for their circumstances and failing to resolve the situation urgently. A bank's ethical credentials should be measured by how it treats real people, particularly when they are vulnerable, not by its marketing campaigns or the causes it claims to support. I would not trust Triodos with my money again. My experience has been one of poor service, unreliable banking facilities, rude customer support, financial distress and a complete loss of confidence. I personally would strongly warn others to think very carefully before trusting this bank with their money. Consider what would happen if your funds were suddenly frozen, your bills could not be paid, your card payments failed and you were left without access to money your family depends on. That is the reality I have experienced. Triodos may describe itself as an ethical bank, but in my experience, its treatment of customers has been anything but ethical. It is a disgrace. I expect my funds to be released immediately, a full explanation of what has happened, and accountability for the financial damage, distress and hardship this situation has caused. My personal advice: bank somewhere you can have confidence that your money will be accessible, your essential payments will work and your financial wellbeing will actually matter. An ethical reputation means nothing if the people trusting you with their money are treated this way. Reviewed on: 30th October 2026

positive impact investment with good customer service

I love Triodos as I know they'll focus on making a positive impact with my money. Their customer service is reliable and honest and although slightly lower than other banks in interest, the benefit of being ethical is outweighing that. Reviewed on: 13th October 2026

Customer service is very good, in-person, and all UK...

Customer service is very good, in-person, and all UK based (as it stands). They're slowly getting their act together in regards to the app, features, and compatibility. The monthly fee is £3.00 and hasn't slowly creeped up; which I feared. The rebranding and new app design is really easy on the eye and simple to use. A few years ago, they offered customers an overdraft amnesty, which was frankly incredible and very welcomed. I would like to see them introduce more regular customer loyalty rewards/cash incentives into their make-up moving forward; as like all banks they have benefited massively from subsequent increases in interest rates over the last few years, and will most likely. again in the near future. Reviewed on: 20th August 2026

Slow fund transfer times

Several times I have experienced delays, compared with other banks, when transferring funds out of my Triodos account. Because of this I decided to switch to another bank and my Triodos balance was delayed by over 24 hours reaching the new account Reviewed on: 28th June 2026

A bank that cares

It's good to know that my money is with a bank that really cares. Yes, a small monthly charge but it's worth it. On the rare occasions I've needed them, the Customer Service team are prompt and helpful. Reviewed on: 24th June 2026

Great ethos, great app, happy customer!

Great ethos, great app, happy customer! Reviewed on: 29th May 2026

I'm proud to bank with Triodos, the first and only b...

I'm proud to bank with Triodos, the first and only bank I trust Reviewed on: 26th May 2026

Exciting way of saving

Excinting way of savings you can see the work your money is doing Reviewed on: 26th May 2026

Great app, really responsive customer service

Great app, really responsive customer service and friendly. Ethical standards which is very important to me. Reviewed on: 16th May 2026

I opened a current account with Triodos years ago be...

I opened a current account with Triodos years ago because of their ethical credentials and honest approach to banking, i.e. charging a monthly amount for banking services, instead of trying to recover their costs through other means. Reviewed on: 1st May 2026

Reply from Triodos Bank Hi Helen, Thank you for taking the time to leave us a review. We’re delighted to have you as a customer and thank you for your support. Kind Regards, Jennifer Response date: 6th May 2026

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