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Bank of Scotland reviews

Bank of Scotland Logo
Rated Good • 3.57/5

Bank of Scotland reviews

Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 323 product reviews

Average score of 3.57/5
5 star
49%
4 star
20%
3 star
9%
2 star
6%
1 star
16%
Reviews for Bank of Scotland have trended negatively over the past 90 days

Latest positive rating

5/5

I have been with the Bank of scotland for numerous y...

I have been with the Bank of scotland for numerous years and their service is great

{"display":"Jennifer Jebb","full_name":"Jennifer Jebb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

Avoid this company

I have received a renewal quote which is £100 more than last year and I want to cancel. However, the only way to cancel the... I have received a renewal quote which is £100 more than last year and I want to cancel. However, the only way to cancel the policy is by phone and they simply leave you on hold and do not answer. I imagine if I ring every day until the policy renewal date, I won't be able to get through. Complaining to BoS is no good as they don't want to know. This is in my opinion a scam. They will take my money and I have no way to prevent it. Avoid at all costs. Read more Read less

{"display":"Kerral","full_name":"Kerral","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Kerral 13th March 2026
See more reviews for Bank of Scotland products

About Bank of Scotland

Bank of Scotland is a retail and commercial bank.

Bank of Scotland was founded in 1695 and is Scotland’s oldest bank. It is still based in Edinburgh today and is part of the Lloyds Banking Group.

Bank of Scotland offer a wide range of products including current accounts, loans, credit cards, mortgages, savings, investments and insurance.

Bank of Scotland at a glance

Contact details

Social media

Reviews for Bank of Scotland

Showing 11 of 323 company reviews • Last reviewed within 7 days

I have been with the Bank of scotland for numerous y...

Classic Account • 20th April 2026

I have been with the Bank of scotland for numerous years and their service is great

{"display":"Jennifer Jebb","full_name":"Jennifer Jebb","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

3 for the price of 1

Vantage Account • 16th April 2026

Their website which allows interaction between the 3 brands of Lloyds, Bank of Scotland and Halifax is faulous. Even without that, the way the information... Their website which allows interaction between the 3 brands of Lloyds, Bank of Scotland and Halifax is faulous. Even without that, the way the information you need is easy to find. Their telephone bamking agents seem to be enough to answer calls quickly. Read more Read less

{"display":"Richard S","full_name":"Richard S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 3/5

    I haven't gotten refunds when I should have

    I didn't get a refund when the terms of something I paid for changed or when something I bought was only partly provided or when... I didn't get a refund when the terms of something I paid for changed or when something I bought was only partly provided or when access to something I bought was revoked. Read more Read less

    {"display":"Sarah R","full_name":"Sarah R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Sarah R 16th April 2026
  • 5/5

    My experience of Bank of Scotland Cash ISA.

    I have had my Cash ISA for a couple of years in which I have invested some monies from an inheritance..I am aware I could... I have had my Cash ISA for a couple of years in which I have invested some monies from an inheritance..I am aware I could probably get a higher rate elsewhere but I am not confident to move my money to names I am not as a was remit so I stick to a bank I trust. Read more Read less

    {"display":"Susan Laing","full_name":"Susan Laing","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Susan Laing 16th April 2026
  • 4/5

    Local high street branch!

    Local high street branch face to face discussion

    {"display":"Bryan Pottinger","full_name":"Bryan Pottinger","avatar":{"url":"\/assets\/uploads\/avatars\/users\/373177.png"}}'s avatar
  • 1/5

    Avoid this company

    I have received a renewal quote which is £100 more than last year and I want to cancel. However, the only way to cancel the... I have received a renewal quote which is £100 more than last year and I want to cancel. However, the only way to cancel the policy is by phone and they simply leave you on hold and do not answer. I imagine if I ring every day until the policy renewal date, I won't be able to get through. Complaining to BoS is no good as they don't want to know. This is in my opinion a scam. They will take my money and I have no way to prevent it. Avoid at all costs. Read more Read less

    {"display":"Kerral","full_name":"Kerral","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Kerral 13th March 2026
  • 5/5

    Very good fraud protection service and advice

    Very good fraud protection service and advice

    {"display":"Tom K","full_name":"Tom K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Stocks and shares ISA
    Tom K 19th February 2026
  • 4/5

    Good service, low interest.

    Good service, low interest. Friendly staff.

    {"display":"Neil R","full_name":"Neil R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Neil R 23rd January 2026
  • 3/5

    Feel very neutral about bank of scotland.

    Feel very neutral about bank of scotland. The positive i can say is that they do get your money back if it's been taken out... Feel very neutral about bank of scotland. The positive i can say is that they do get your money back if it's been taken out of your account from an unauthorised transaction. Read more Read less

    {"display":"Jamie P","full_name":"Jamie P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Jamie P 23rd January 2026
  • 4/5

    Customer service is very good and staff are very hel...

    Customer service is very good and staff are very helpful

    {"display":"Andrew K","full_name":"Andrew K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Vantage Account
    Andrew K 22nd January 2026
  • 4/5

    Great bank great staff enjoy being looked after by a...

    Great bank great staff enjoy being looked after by a trusted bank

    {"display":"Thomas c","full_name":"Thomas c","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Thomas c 22nd January 2026

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