Absolutely don't buy! They only take money, no help. I waited 3 months for the garage. From 16 of July my car is in the... Absolutely don't buy! They only take money, no help. I waited 3 months for the garage. From 16 of July my car is in the garage for They say there are no parts. No information, no contact from garage. (Bodywise on Kirkcaldy) I was writing a complaint to the Bank, they write lies that they talked to the garage. I went to the garage, the garage says that no one talked to them. My car had an accident on April 1 and it is still in the garage!!!! 6 months!!!! The Bank of Scotland no help and customer service are very bad. They are not interested in your car or help. I wanted to take the car back I said I would take it and that when the parts are there I will bring the car back. They started lying that the car has to go through inspection, that it is in the garage disassembled and they have to check what is broken. My car has been parked for 2.5 months and they haven't checked what's broken? And they said earlier that they were waiting for parts. What parts if they don't know what's broken? Don't buy this insurance! I'm warning you. Read more Read less

I had an accident in my car, which was my fault (first accident in 40 years) and my car was written off. I called BOS... I had an accident in my car, which was my fault (first accident in 40 years) and my car was written off. I called BOS who put me onto the ACTUAL insurers, who in turn put me onto the company to arrange pick up of the car. Who then put me onto the person who was collecting it. Four different companies/entities. I tried to insure my new car with BOS but it was four times the price, even with my protected no claims of 9 years (which actually was 19 years since a no fault criminal damage in 2005). I have been told that even though my car was written off, I still had to pay the policy until the renewal date nine months later. DO NOT USE BANK OF SCOTLAND CAR INSURANCE - they are not insurers, they are brokers and wash their hands of you in the most awful of times. I wanted to give them no stars but had to give them one to be able to write this review. STAY CLEAR! Read more Read less

Bank of Scotland offers competitive prices for car insurance, but like others, they do have a tendency to put prices up after a year, although... Bank of Scotland offers competitive prices for car insurance, but like others, they do have a tendency to put prices up after a year, although this time I found them helpful in matching a better quote I'd got elsewhere. They send your renewal information in a paper format which is unusual, and I'd prefer to have it electronically to save paper and the environment. But overall, they are easy to deal with and helpful. Read more Read less

I signed on with Bank of Scotland Insurance last year when I come to renew this year my insurance actually went down £20 I was amazed

Website refers to EV Car Insurance but contact was unable to quote or amend our policy

Great bank, always helpful and can speak to human if needed

The branch in Morningside Edinburgh is grossly inefficient and run by a manager who struts around with an iPad asking people inane things like, ‘how... The branch in Morningside Edinburgh is grossly inefficient and run by a manager who struts around with an iPad asking people inane things like, ‘how are you with the cash machine, alright?’, but he couldn’t help me to get a diary slot in his colleague’s diary to set up an Executor Account. The cashiers seem fine but don’t try to do anything out of the norm. Can’t do it online, can’t do it in branch so I will take my business to another bank. Read more Read less

No local banks and low interest rates. Online help is difficult

Bank of Scotland was my very first bank and it could not have been simpler to start up and get my life going, BOS is... Bank of Scotland was my very first bank and it could not have been simpler to start up and get my life going, BOS is by far the safest and most reliable bank I have ever had the pleasure to hold my money in. Read more Read less