After my car went on fire I purchased another car. BOS refused to transfer the policy even though it had six months to run. Their... After my car went on fire I purchased another car. BOS refused to transfer the policy even though it had six months to run. Their preference was to cancel the policy and refund me with NOTHING. They then offered me a new policy at a higher cost. Darren Clarke was a waste of space and would not listen to my complaint. I had written to Darren laying out my complaint. When he phoned me (as per their promise) he had not even read my letter. I will never use BOS to insure my car again. Read more Read less

Very informative and helpfull staff whenever I have a query.

They are very friendly and good with dealing with money problems

I opened my first bank account at the Bank of Scotland at 15 years old. Over 35 years later nothing has ever made me contemplate... I opened my first bank account at the Bank of Scotland at 15 years old. Over 35 years later nothing has ever made me contemplate leaving for another Bank. Competitive in every way, but their customer service has always been the main benefit. From Business banking to personal banking, mortgage to insurance, they are always on hand to help. I have never had a bad experience. Cannot recommend them more. Read more Read less

The staff are very helpful and understanding if you have a problem helping you understanding any problem you may have and explaining it so you... The staff are very helpful and understanding if you have a problem helping you understanding any problem you may have and explaining it so you know what you need to do Read more Read less

I have been with bank of Scotland for five years now. I have had a secondary bank account with other banks in between. I always... I have been with bank of Scotland for five years now. I have had a secondary bank account with other banks in between. I always trust that bank of Scotland has the best intentions for me and my money. Overall, I feel very secure having bank of Scotland as my main banking provider and won’t be swapping from them anytime soon. Read more Read less

This account could appeal to anyone looking for a straightforward bank account that charges no monthly fee but also allows them to earn interest on... This account could appeal to anyone looking for a straightforward bank account that charges no monthly fee but also allows them to earn interest on their balance. You can also benefit from cashback at selected retailers and round up your card payments with the Save the Change feature. Read more Read less

Rubbish interest on Classic account, low interest on other accounts

I have not had any problems or issues with my account. A speedy answer to any of my questions and help with anything I have asked.