Happy with my account and add ons you get with it. Also have a good online banking service with it. Getting Credit Interest which is a bonus.

Insurance premiums have dropped around 18% over the past year and yet they were increasing my premium by more than 42%. If you include the... Insurance premiums have dropped around 18% over the past year and yet they were increasing my premium by more than 42%. If you include the expected 18% drop, they were trying to charge me at least 60% more than the going rate. Read more Read less

Reliable, secure, excellent customer service, user-friendly app, transparent fees—Bank of Scotland’s Classic Account makes everyday banking simple and stress-free.

They are closing my local branch in Barrhead the old bank in town and it is used mainly by the older generations who now have... They are closing my local branch in Barrhead the old bank in town and it is used mainly by the older generations who now have to travel to the nearest bank with no bus route available They do not even reply to letters I have sent They have also removed their treasurers account for small local clubs and are treating us as a business and charging us for putting money in or taking our money out and cheques arentoo expensive to use Read more Read less

Not good rates but good customer service which is a plus

After my car went on fire I purchased another car. BOS refused to transfer the policy even though it had six months to run. Their... After my car went on fire I purchased another car. BOS refused to transfer the policy even though it had six months to run. Their preference was to cancel the policy and refund me with NOTHING. They then offered me a new policy at a higher cost. Darren Clarke was a waste of space and would not listen to my complaint. I had written to Darren laying out my complaint. When he phoned me (as per their promise) he had not even read my letter. I will never use BOS to insure my car again. Read more Read less

Very informative and helpfull staff whenever I have a query.

They are very friendly and good with dealing with money problems

I opened my first bank account at the Bank of Scotland at 15 years old. Over 35 years later nothing has ever made me contemplate... I opened my first bank account at the Bank of Scotland at 15 years old. Over 35 years later nothing has ever made me contemplate leaving for another Bank. Competitive in every way, but their customer service has always been the main benefit. From Business banking to personal banking, mortgage to insurance, they are always on hand to help. I have never had a bad experience. Cannot recommend them more. Read more Read less