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Bank of Scotland reviews

Bank of Scotland Logo
Rated Good • 3.51/5

Bank of Scotland reviews

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Unverified business
Last reviewed within 14 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Offers in-person appointments
    Offers in-person appointments
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 306 product reviews

Average score of 3.51/5
5 star
50%
4 star
19%
3 star
8%
2 star
7%
1 star
16%

Latest positive rating

5/5

Easy to deal with from start to finish

Getting the card was super easy by using their online app, along with amazing your payments and credit limits all very easy to do.

{"display":"Cold up north","full_name":"Cold up north","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

AVOID this company

Changed my car and tried to change insurance accross. Rang them and tgey told me my car did not exist and I could not get... Changed my car and tried to change insurance accross. Rang them and tgey told me my car did not exist and I could not get it insured. I went elsewhere and got insurance straight away. I cancelled my insurance and they are messing about with the £138 refund. 16 days have gone past and now say alow another 21 days...the Chat advisor Amarah then just disconnected the chat. How rude and unprofessional Read more Read less

{"display":"Derek J","full_name":"Derek J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car insurance
Derek J 1st October 2025
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About Bank of Scotland

Bank of Scotland is a retail and commercial bank.

Bank of Scotland was founded in 1695 and is Scotland’s oldest bank. It is still based in Edinburgh today and is part of the Lloyds Banking Group.

Bank of Scotland offer a wide range of products including current accounts, loans, credit cards, mortgages, savings, investments and insurance.

Bank of Scotland at a glance

Contact details

Social media

Reviews for Bank of Scotland

Showing 11 of 306 company reviews • Last reviewed within 14 days

AVOID this company

Car insurance • 1st October 2025

Changed my car and tried to change insurance accross. Rang them and tgey told me my car did not exist and I could not get... Changed my car and tried to change insurance accross. Rang them and tgey told me my car did not exist and I could not get it insured. I went elsewhere and got insurance straight away. I cancelled my insurance and they are messing about with the £138 refund. 16 days have gone past and now say alow another 21 days...the Chat advisor Amarah then just disconnected the chat. How rude and unprofessional Read more Read less

{"display":"Derek J","full_name":"Derek J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Renewal quote £330, last year £190

Car insurance • 16th August 2025

Renewal quote £330, last year £190; despite published reduction in car insurance premiums of 16%

{"display":"Chris Mundy","full_name":"Chris Mundy","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews
  • 5/5

    Easy to deal with from start to finish

    Getting the card was super easy by using their online app, along with amazing your payments and credit limits all very easy to do.

    {"display":"Cold up north","full_name":"Cold up north","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Account opening with Bank of Scotland

    Opening my first account with them at the branch was easy and quick. My second account was even easier, and it was done all online Mobile app

    {"display":"Omolade O","full_name":"Omolade O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    Omolade O 12th June 2025
  • 5/5

    Good Current Account Product

    Happy with my account and add ons you get with it. Also have a good online banking service with it. Getting Credit Interest which is a bonus.

    {"display":"Peter O","full_name":"Peter O","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Vantage Account
    Peter O 18th April 2025
  • 1/5

    Rip-off on renewal

    Insurance premiums have dropped around 18% over the past year and yet they were increasing my premium by more than 42%. If you include the... Insurance premiums have dropped around 18% over the past year and yet they were increasing my premium by more than 42%. If you include the expected 18% drop, they were trying to charge me at least 60% more than the going rate. Read more Read less

    {"display":"Steve","full_name":"Steve","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Steve 18th April 2025
  • 5/5

    Reliable, secure, excellent customer service, user-f...

    Reliable, secure, excellent customer service, user-friendly app, transparent fees—Bank of Scotland’s Classic Account makes everyday banking simple and stress-free.

    {"display":"Samantha Buntain","full_name":"Samantha Buntain","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1182021.png"}}'s avatar
  • 1/5

    They are closing my local branch in Barrhead the old...

    They are closing my local branch in Barrhead the old bank in town and it is used mainly by the older generations who now have... They are closing my local branch in Barrhead the old bank in town and it is used mainly by the older generations who now have to travel to the nearest bank with no bus route available They do not even reply to letters I have sent They have also removed their treasurers account for small local clubs and are treating us as a business and charging us for putting money in or taking our money out and cheques arentoo expensive to use Read more Read less

    {"display":"Bill Martin","full_name":"Bill Martin","avatar":{"url":"\/assets\/uploads\/avatars\/users\/596340.png"}}'s avatar
  • 2/5

    Not good rates but good customer service which is a...

    Not good rates but good customer service which is a plus

    {"display":"Dan-","full_name":"Dan-","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Classic Account
    Dan- 13th March 2025
  • 1/5

    They refused to transfer the policy onto another car.

    After my car went on fire I purchased another car. BOS refused to transfer the policy even though it had six months to run. Their... After my car went on fire I purchased another car. BOS refused to transfer the policy even though it had six months to run. Their preference was to cancel the policy and refund me with NOTHING. They then offered me a new policy at a higher cost. Darren Clarke was a waste of space and would not listen to my complaint. I had written to Darren laying out my complaint. When he phoned me (as per their promise) he had not even read my letter. I will never use BOS to insure my car again. Read more Read less

    {"display":"Ian J","full_name":"Ian J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car insurance
    Ian J 10th March 2025
  • 5/5

    Great bank

    Very informative and helpfull staff whenever I have a query.

    {"display":"Deidrejs","full_name":"Deidrejs","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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