I have been with bank of Scotland for five years now. I have had a secondary bank account with other banks in between. I always... I have been with bank of Scotland for five years now. I have had a secondary bank account with other banks in between. I always trust that bank of Scotland has the best intentions for me and my money. Overall, I feel very secure having bank of Scotland as my main banking provider and won’t be swapping from them anytime soon. Read more Read less

This account could appeal to anyone looking for a straightforward bank account that charges no monthly fee but also allows them to earn interest on... This account could appeal to anyone looking for a straightforward bank account that charges no monthly fee but also allows them to earn interest on their balance. You can also benefit from cashback at selected retailers and round up your card payments with the Save the Change feature. Read more Read less

Rubbish interest on Classic account, low interest on other accounts

I have not had any problems or issues with my account. A speedy answer to any of my questions and help with anything I have asked.

Overall okay bank. Experience is not as smooth but its good.

Darren Clarke, customer relation team he works in, absolute disgrace of a man, said he refunded me £101.40 and also sent me a goodwill gesture... Darren Clarke, customer relation team he works in, absolute disgrace of a man, said he refunded me £101.40 and also sent me a goodwill gesture of £30, my bank have confirmed nothing has been received, I've also sent bank statements to Darren Clarke who has told me it's been sent, incredible he works for a customer relation team but can't read to see it’s not gone into my bank!! useless bloke Read more Read less

Made small mistake on application, they gave me insurance then increased price by 60%, then charged me £100 to cancel, do not use these cowboys

On visiting branch for help with elderly parents account, I was delighted with the friendly, helpful advice I was given.

Absolutely don't buy! They only take money, no help. I waited 3 months for the garage. From 16 of July my car is in the... Absolutely don't buy! They only take money, no help. I waited 3 months for the garage. From 16 of July my car is in the garage for They say there are no parts. No information, no contact from garage. (Bodywise on Kirkcaldy) I was writing a complaint to the Bank, they write lies that they talked to the garage. I went to the garage, the garage says that no one talked to them. My car had an accident on April 1 and it is still in the garage!!!! 6 months!!!! The Bank of Scotland no help and customer service are very bad. They are not interested in your car or help. I wanted to take the car back I said I would take it and that when the parts are there I will bring the car back. They started lying that the car has to go through inspection, that it is in the garage disassembled and they have to check what is broken. My car has been parked for 2.5 months and they haven't checked what's broken? And they said earlier that they were waiting for parts. What parts if they don't know what's broken? Don't buy this insurance! I'm warning you. Read more Read less