Bank of Scotland: Fixed Rate Mortgage reviews

3.56
Based on 16 reviews, last reviewed 14th Jun 2022
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Latest highest rating: 4

Mortgage Great personal service from local branch Reviewed on: 8th May 2019

Latest lowest rating: 1

Rude online banking I have tried to make a deposit on my new kitchen & bathroom. I have online banking and have been refused twice now. I’ve had lengthy calls to their “ ... Read more Reviewed on: 14th June 2022
Moira 's avatar
Moira

About the Fixed Rate Mortgage

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Bank of Scotland Fixed Rate Mortgage reviews (16)

Rude online banking

1
I have tried to make a deposit on my new kitchen & bathroom. I have online banking and have been refused twice now. I’ve had lengthy calls to their “ fraud squad” Which I agree with once but not three times. The calls were lengthy over 20 mins and 20 mins waiting in a queue to speak to someone. The first call handler was very nice and assured me that my transfer would go ahead. The second time i tried it again wouldn’t go thru as the bank had flagged this. I was out onto a guy from Northern Ireland that was interrogating me rather than helping. He was u helpful extremely rude and condescending. I think he was definitely in the wrong job. Atrocious customer service. He delayed my work being started and caused a huge inconvenience. I am making a formal complaint Reviewed on: 14th June 2022
Moira 's avatar
Moira

Mortgage Product Transfer Disappointment

3
I was carrying out a product transfer with my mortgage lender and was very disappointed by the offers available. My index linked value was very healthy, with a 70% LTV rate, approx, and the best deal available was only about 3.79% 2 year fixed rate, 3yr FR was also the same price and %. To me these were similar rates to other lenders on their 95% LTV rates. However, their valuation's for the property were lower meaning this was not an option. Reviewed on: 25th January 2020
Bob's avatar
Bob

Mortgage

4
Great personal service from local branch Reviewed on: 8th May 2019

Stress Free Mortgage

5
I had an advisor who led me through the whole process and made the whole thing easy Reviewed on: 12th January 2019

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