12th January 2019
Stress Free Mortgage
I had an advisor who led me through the whole process and made the whole thing easy
Our Smart Money People 360° Rating
Your Fixed Rate Mortgage Reviews (13)
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3rd September 2018
They lie about doing things, and only communicate by letter
Lazy, incompetent, and/or liars who work in their back office team. They don't have online systems for communication, they don't have outbound email or fax - ONLY letters - and they repeatedly tell you that they have sent very important letters when...
Read moreLazy, incompetent, and/or liars who work in their back office team. They don't have online systems for communication, they don't have outbound email or fax - ONLY letters - and they repeatedly tell you that they have sent very important letters when they have not. For 3 weeks we've been trying to make an important, but basic change to the mortgage. Making any request for amendment is passed on the by the customer service team . You can't speak to the back office team, yet they tell the CS team that it's been dealt with. So far, after at least 20 phone calls from various people including our solicitors, they have still not done the most basic of tasks. They don't have an online platform to see mortgage documents. EVERYTHING is done by letters. Hello the 1990s. The back office team are either lazy, liars or incompetent - or possibly all 3.
11th February 2018
great service
I have used the Bank of Scotland for my residential mortgage and a buy to let and have found their mortgage advisor and the rest of their staff to be extremely helpful and respectful, making the experience stress free and easy.
10th February 2018
Great Service
I was impressed by the highly personalised service I received and ongoing support
9th November 2017
great service
Liked the onl8iine chat which made life easier and the personal interaction was superb. Wish I that back when I was involved in mortgage lending. All in all a great experience
7th November 2017
Great deal
I just arranged a new mortgage and I got an amazing deal with great service
30th April 2017
Great deal on fixed rate
I just reviewed my fixed rate deal and changed to a new 2 year fixed rate deal. I got an excellent interest rate bringing my payments down which means I can overpay and bring my mortgage down quicker
10th February 2017
great service
I regularly review my mortgage with the Bank Of Scotland mortgage advisor at my local branch. She is knowledgeable, professional and friendly and I changed all ,y banking business to the Bank of Scotland because of her excellent service.
14th November 2016
Poor show
I've been shopping around for a mortgage for a while new and was very disappointed with my own bank the Bank of Scotland. I've been with them about 20 years and I have always been a good customer. I was disappointed about how much they were prepared...
Read moreI've been shopping around for a mortgage for a while new and was very disappointed with my own bank the Bank of Scotland. I've been with them about 20 years and I have always been a good customer. I was disappointed about how much they were prepared to lend me (the least of all the banks I visited). I was impressed with there customer service and I'll be taking out a mortgage with another bank in the near future.
20th May 2016
Tricked by the Bank of a Scotland - Check Your Morgage Payments
I've been a loyal customer with the Bank of Scotland for over thirty years and have very recently discovered I have been tricked into paying extortionate house contents and building insurance fees, which were tied into my mortgage payments - a...
Read moreI've been a loyal customer with the Bank of Scotland for over thirty years and have very recently discovered I have been tricked into paying extortionate house contents and building insurance fees, which were tied into my mortgage payments - a mortgage I have been making overpayments to in order to pay it off quicker. Only due to the advantage of online banking have I actually became aware of this underhand method of extorting money from me. Please check your own details as I was never sent a building or contents renewal notice informing me of the cost (this year nearly £800 for a very modest ex-council house with no additional high cost items included). It is fair to say, I will be transferring all my accounts to a bank, who treat their customers with respect -shame on the Bank of Scotland.
