Bank of Scotland Fixed Rate Mortgage Reviews

Mortgage Product Transfer Disappointment

I was carrying out a product transfer with my mortgage lender and was very disappointed by the offers available. My index linked value was very healthy, with a 70% LTV rate, approx, and the best deal available was only about 3.79% 2 year fixed rate,...

I was carrying out a product transfer with my mortgage lender and was very disappointed by the offers available. My index linked value was very healthy, with a 70% LTV rate, approx, and the best deal available was only about 3.79% 2 year fixed rate, 3yr FR was also the same price and %. To me these were similar rates to other lenders on their 95% LTV rates. However, their valuation's for the property were lower meaning this was not an option.

Bob

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Mortgage

Great personal service from local branch

Michael Rattray

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Stress Free Mortgage

I had an advisor who led me through the whole process and made the whole thing easy

Clare MacDonald

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Great Deal

We were offered a fantastic deal for our mortgage with a fixed rate that was right sized to our needs. Mortgage advisor was extremely knowledgeable and dug deep to provide us with the right option for us. Certainly can't complain.

GH

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Mortgage Misery

Avoid at all costs Cant believe that they can trade in Uk.

David

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They lie about doing things, and only communicate by letter

Lazy, incompetent, and/or liars who work in their back office team. They don't have online systems for communication, they don't have outbound email or fax - ONLY letters - and they repeatedly tell you that they have sent very important letters when...

Lazy, incompetent, and/or liars who work in their back office team. They don't have online systems for communication, they don't have outbound email or fax - ONLY letters - and they repeatedly tell you that they have sent very important letters when they have not. For 3 weeks we've been trying to make an important, but basic change to the mortgage. Making any request for amendment is passed on the by the customer service team . You can't speak to the back office team, yet they tell the CS team that it's been dealt with. So far, after at least 20 phone calls from various people including our solicitors, they have still not done the most basic of tasks. They don't have an online platform to see mortgage documents. EVERYTHING is done by letters. Hello the 1990s. The back office team are either lazy, liars or incompetent - or possibly all 3.

Williammmmm

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great service

I have used the Bank of Scotland for my residential mortgage and a buy to let and have found their mortgage advisor and the rest of their staff to be extremely helpful and respectful, making the experience stress free and easy.

Sam Morrison

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Great Service

I was impressed by the highly personalised service I received and ongoing support

Clare MacDonald

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Friendly and helpful

The staff were friendly, helpful and seemed to know there stuff. Very pleased with the level of service we received though it was a little busy.

Alex

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great service

Liked the onl8iine chat which made life easier and the personal interaction was superb. Wish I that back when I was involved in mortgage lending. All in all a great experience

Alan Gordon

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Great deal

I just arranged a new mortgage and I got an amazing deal with great service

Gemma Laird

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Great deal on fixed rate

I just reviewed my fixed rate deal and changed to a new 2 year fixed rate deal. I got an excellent interest rate bringing my payments down which means I can overpay and bring my mortgage down quicker

Gemma Laird

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great service

I regularly review my mortgage with the Bank Of Scotland mortgage advisor at my local branch. She is knowledgeable, professional and friendly and I changed all ,y banking business to the Bank of Scotland because of her excellent service.

Samantha COULL

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Poor show

I've been shopping around for a mortgage for a while new and was very disappointed with my own bank the Bank of Scotland. I've been with them about 20 years and I have always been a good customer. I was disappointed about how much they were prepared...

I've been shopping around for a mortgage for a while new and was very disappointed with my own bank the Bank of Scotland. I've been with them about 20 years and I have always been a good customer. I was disappointed about how much they were prepared to lend me (the least of all the banks I visited). I was impressed with there customer service and I'll be taking out a mortgage with another bank in the near future.

Michael Rattray

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Tricked by the Bank of a Scotland - Check Your Morgage Payments

I've been a loyal customer with the Bank of Scotland for over thirty years and have very recently discovered I have been tricked into paying extortionate house contents and building insurance fees, which were tied into my mortgage payments - a...

I've been a loyal customer with the Bank of Scotland for over thirty years and have very recently discovered I have been tricked into paying extortionate house contents and building insurance fees, which were tied into my mortgage payments - a mortgage I have been making overpayments to in order to pay it off quicker. Only due to the advantage of online banking have I actually became aware of this underhand method of extorting money from me. Please check your own details as I was never sent a building or contents renewal notice informing me of the cost (this year nearly £800 for a very modest ex-council house with no additional high cost items included). It is fair to say, I will be transferring all my accounts to a bank, who treat their customers with respect -shame on the Bank of Scotland.

Kat

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