I have had a business account for one month now. Opening the account was a tedious process with constant requests for more information to prove... I have had a business account for one month now. Opening the account was a tedious process with constant requests for more information to prove my business credentials despite having been trading for 35 years. The mobile banking app is slow and not user friendly. You cannot save any login details so each time you have to enter them afresh.The HID app security token generator is slow and doesn't always work. Despite the website saying you can get physical token generators, no more are in stock, so you're stuck with the HID app. Customer service on phone is slow with long waits. Despite having a high street branch in Southampton, having dropped in with a query, they have informed me that they only support personal account customers and not business accounts which have to use the telephone enquiry line. Interest rates on linked savings account is really poor. Rather disappointingly, I have now discovered that it's one of the worst accounts to link with Xero software, that's going to make MTD reporting even more hassle. Finally, although a really small point, it's annoying that account number and sort code are not printed on the debit card to have the information easily to hand. Very unimpressed. Read more Read less

Switched current account to obtain a monetary reward. So far, so good.

ease to switch and excellent incentive given for doing so.

Amazing Trusted , Good Value, Definitely Recommend

All offers on accounts are good with variety to suit personal needs. The accounts can be checked daily on App on phone making it very easy to manage

When you need a loan for emergency and you contribute into your account,I have been denied multiple times and it's always the same credit check... When you need a loan for emergency and you contribute into your account,I have been denied multiple times and it's always the same credit check answer. Being the Co-op for the people,it is very selective and truly not helpful. Read more Read less

The Co-operative Bamk is THE only ethical and environmental Bank, rated as such by Ethical Consumer AND Which? Money magazine. I switched to them a... The Co-operative Bamk is THE only ethical and environmental Bank, rated as such by Ethical Consumer AND Which? Money magazine. I switched to them a year ago for this reason (and received £175 for doing so). Their savings accounts interest rates paid are great (7% currently for the Regular Saver) and their customer service, especially when requesting CHAPS or making larger payments by phone, is excellent. They take security extremely seriously too - checking and double checking to make sure I know what I'm doing and keeping me safe especially for larger payments (Ive had lots of those in the past year due to moving home). This sometimes takes a little longer as occasionally I have to listen to the same warnings/answer the same kind of questions more than once - but better to be safe than sorry in my opinion. I feel happy knowing my bank doesn't invest in/trade with dodgy environmental or military or politically questionable businesses/activities/parties and knowing that, as with all Co-operative services, they are member-owned and governed means that for me, they are the only bank I would choose now. Read more Read less

Very opaque and slow application process with no updates

Great communication, easy to switch