Had a phone call to sort out some new accounts and Mr. Kieran Lancaster, Personal Banker based in Nottingham was very thorough, patient and helpful... Had a phone call to sort out some new accounts and Mr. Kieran Lancaster, Personal Banker based in Nottingham was very thorough, patient and helpful to get what I’ve needed sorted. Very efficient with a lot of empathy. Wish more bank supports are like him. Thank you so much for a great experience! Read more Read less

Great experience at the Colchester branch. Excellent experience switching

After 20 years as a customer I was served with a letter to massively increase the interest on my card - no negotiation or exchange possible. Very poor service.

All good with the Co-op bank, both current and credit card accounts. User friendly phone app & telephone communications. Feel safe and secure with their fraud protection. Good ethical practices company.

Customer service is great. Always ready to assist. Also the online system is easy to use. Definitely would recommend anyone.

Honestly they were my saviour, they provided me with a bank account when little to no other providers would. I’m in a much better place... Honestly they were my saviour, they provided me with a bank account when little to no other providers would. I’m in a much better place financially now and could probably have my pick of bank accounts but I choose to stick with the Co-operative. Customer service is always excellent also. Read more Read less

I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been having issues with my app for ages and she’s the first person who was able to help me sort it.She was calm, friendly and very supportive. Made it all seem easy and got it to work within minutes. You have fab costumer service Mehreen! Thank you again! X Read more Read less

I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus... I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presumably. Even when I press # # it goes to another menu. I just want a number that goes straight to a person. And for the bank not to answer it unless someone is free, so I don't have to pay for listening to bad music.Why They don't allow you to email them with questions. I suspect they invest in Israeli genocide. They push people to use mobile phones, and make things difficult for people who don't have one, or refuse to share the number. Email or landline are the only two 2FA options that work for me. I've had emails from them saying never to give personal details when rung up. But I had an automated call 2024-09-20 saying it was from the Coop to confirm recent transactions, then it asked me to select my year of birth and type in my month and date of birth. Obviously that is asking for personal details. So why does the Coop lie when it says it would never ask for them? There are no branches near me any more, which makes things a lot harder. The Co-op regularly cancels minor transactions for silly "fraud" reasons (it is never a fraud), causing extra hassle. The procedure for then dealing with it makes it worse - an automated call asking for security details, even though you always say not to give them out overt he phone. Their anti-fraud system actually opens up loopholes for fraud and data-gathering. Why does the bank waste money and resources sending out millions of "foreign payment" print letters even when customers are registered to receive electronic statements only? Even more of a waste as the transactions are already on statements, so it is just telling people twice about the same (completely standard) transaction. It makes a mockery of environmental claims. Basic things screwed up. For example, the order of transactions in a downloaded statement (chronological order) is the opposite to the order on a downloaded spreadsheet (reverse chronological order). Don’t make titles mandatory on debit cards or anywhere else. They are old-fashioned and many people don’t use them any more. I’m sick of going to accounts, and it always has an icon of a blue present and "Upgrade to an Everyday Extra account" as if it is a freebie. So you click. No, just the opposite - a bank account where I would have to pay THEM, and things I'd never use. So framing it as a gift, when really it would cost me. Awful and dishonest marketing. The link was there for months, pushing it even if you won't use it. Can't get rid of it. Read more Read less

Account is easy to manage online and in on the mobile app, and the customer is outstandingly good. Web and app user interface well designed,... Account is easy to manage online and in on the mobile app, and the customer is outstandingly good. Web and app user interface well designed, and online support is friendly and helpful. Read more Read less