Firstly, the staff are lovely. I've called them a lot and they've always been very helpful when I finally get through. The banking experience is... Firstly, the staff are lovely. I've called them a lot and they've always been very helpful when I finally get through. The banking experience is terrible. Just abominable. To set up online banking requires filling in a paper form. It then requires two separate apps, both of which require separate validation and two factor authentication to set up. Once set up, the Coop app will use Face ID, but sometimes the app simply doesn't work. Sometimes that's a back end issue, but since August 26 Coop Business seem to have had endless issues with their online banking. They have a special website to keep customers informed of what isn't working. I've maybe been able to access my account 1 in 5 times that I've tried to log in, whilst online banking is actually available. Once logged in the app is pretty limited. I'm so lucky that my business is in its infancy; if I'd had to rely on making payments or accessing funds received from clients I'd have been absolutely stranded and had to rely on pone banking which can take around 45 mins to get through to an advisor, I assume because online banking is always broken. Sorry Coop, I tried, but it's just too frustrating, archaic and unreliable. Read more Read less

My review very much reflects what this bank appear to be subjecting lots of other customers to, how utterly abhorrent. I've been with this bank... My review very much reflects what this bank appear to be subjecting lots of other customers to, how utterly abhorrent. I've been with this bank for the best part of 2 decades. I chose them for their ethical stance & felt they were once a great bank, who at one point I had a good relationship with. I don't know what has gone so, so, so badly wrong but I am now utterly horrified at their utterly deplorable business practices, vomit inducing delusions of entitlement, despicable levels of abuse of customers accounts, & the unfathomably deranged way they behave. They are bullies, corrupt beyond words & have a hrd on for flagging genuine payments as fraud, causing indescribable levels of stress, problems (not only for me, but vulnerable family members relying on my help), & countless hours of time wasted which they either demand or leave you little choice in having to waste. Despite absolutely NOT being entitled to any information, I generously shared what a payment was for & how important it was, after they insanely flagged it as fraud. They then repeatedly flagged the same payment for fraud month after month each time I attempted it -whilst they fully well knew what it was for, then repulsively blocked not only my card, but my entire account! I couldn't make that payment from May to date & had to embarassingly ask others to help. They made sure my vulnerable young family member was without vital support, how utterly repulsive & parasitic. I was treated like a criminal & naughty child, who the hell do they think they are! I can't put into words how deeply upsetting, stressful & problematic this was. They didn't like the understandably increasingly angry response they got with each fraudulent fraud flag, so they poured petrol on a blazing inferno & wrote to me telling me they were closing my account! Yes you read that right! Insanity from the bank who claim to be ethical, I'd call that morally bankrupt personally. They wildly seem to think they are entitled to demand a reason for my very own personal phone number being private when I was forced to call them after YET another fraudulent fraud flag. They DESPERATELY need humbling. After repeatedly abusing their position & your ability to use your account, be prepared to loose the best part of an hour trying to get through to an actual human & the bottom of whatever timewasting nightmare it is this time. If you struggle with auditory processing dysfunction, don't be shocked to be called racist when you ask to speak to somebody who speaks clear English so you can actually understand them & attempt to rectify yet another problem they have caused! They'll make payment disputes impossibe. They'll regularly make buying online impossible. They'll abuse you private phone number & spam you, demanding responses to their deranged text messages. They'll grotesquely REFUSE to delete your private, phone number when you tell them to after you're sick of the spam, harassment & unsolicited contact! They'll point blank refuse to help you, demanding you waste hours on the phone to them, or come into branch which is impossible to get to 50+ miles away. My local branch was in walking distance when I opened my account. I think they think I posess a magic carpet & endless free time to jump through their deranged & insane, pathetic hoops. The app & website will cause you considerable levels of frustration & take up far more of your valuable time than necessary. Don't walk, RUN as far away from this bank as you can. There's absolutely NOTHING ethical about them at all, the complete opposite infact. Read the 1 star reviews, that IS the raw reality & what you WILL deal with if you make the extremely bad mistake of choosing to join or switch to this bank who are soon to be The Coventry Building society. Read more Read less

Opening an account with The Co-Operative Bank will simply be the worst business decision you will make! Please if there was ever any random advice... Opening an account with The Co-Operative Bank will simply be the worst business decision you will make! Please if there was ever any random advice that you listen to then please consider other banks are available. Their product (monthly and transaction fees) are expensive, if you need to speak to someone on telephone then good luck set aside some time in your schedule and use of the online/digital banking is a whole new adventure. It is shall we say primitive and despite a regular message of "Online banking will be down for scheduled maintenance this weekend" nothing ever improves and in fact as of writing following a failed maintenance they have locked everyone out of their accounts and the only way you can tell what money you have or to move/pay is to visit a branch or use telephone banking except the wait is over an hour. The experience is anything but Co-Operative and actually hand on heart having an account with them actually creates more hurdles for our business than it is worth. Read more Read less

Had a phone call to sort out some new accounts and Mr. Kieran Lancaster, Personal Banker based in Nottingham was very thorough, patient and helpful... Had a phone call to sort out some new accounts and Mr. Kieran Lancaster, Personal Banker based in Nottingham was very thorough, patient and helpful to get what I’ve needed sorted. Very efficient with a lot of empathy. Wish more bank supports are like him. Thank you so much for a great experience! Read more Read less

Great experience at the Colchester branch. Excellent experience switching

After 20 years as a customer I was served with a letter to massively increase the interest on my card - no negotiation or exchange possible. Very poor service.

All good with the Co-op bank, both current and credit card accounts. User friendly phone app & telephone communications. Feel safe and secure with their fraud protection. Good ethical practices company.

Customer service is great. Always ready to assist. Also the online system is easy to use. Definitely would recommend anyone.

Honestly they were my saviour, they provided me with a bank account when little to no other providers would. I’m in a much better place... Honestly they were my saviour, they provided me with a bank account when little to no other providers would. I’m in a much better place financially now and could probably have my pick of bank accounts but I choose to stick with the Co-operative. Customer service is always excellent also. Read more Read less