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The Co-operative Bank reviews

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Rated Average 3.40/5

The Co-operative Bank reviews

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Unverified business
Last reviewed within 7 days
  • Has branches you can visit in-person
    Has branches you can visit in-person
  • Positioned as being a socially responsible organisation
    Positioned as being a socially responsible organisation
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website

Review summary

People rate this company as Average based on 570 product reviews

Average score of 3.40/5
5 star
48%
4 star
16%
3 star
6%
2 star
5%
1 star
25%
Reviews for The Co-operative Bank have trended positively over the past 90 days

Latest positive rating

5/5

Something fishy going on, co-op will catch it!

I am very careful with my bank details and keep my cards in special little folders so they cannot be scanned without my knowledge, yet... I am very careful with my bank details and keep my cards in special little folders so they cannot be scanned without my knowledge, yet despite this my card details were used to try to purchase hundreds of pounds worth of fish in Norway! The co-op suspected something, declined the transaction and blocked the card. A new one was provided quickly and my money was kept safe. very pleased with the actions and with the service I got from co-op personnel ay my local branch. Read more Read less

Latest negative rating

1/5

CoOperative Business Bank, simple dreadful

CoOperative Business Bank, dire APP that has hardly any function and doesn't work most of the time, the online banking has a very very poor... CoOperative Business Bank, dire APP that has hardly any function and doesn't work most of the time, the online banking has a very very poor interface, expensive fees to run the account and excessive charges for any foreign transaction. There are better bank accounts for business in the UK, avoid AT ALL COSTS Read more Read less

About The Co-operative Bank

The Co-operative Bank is based in Manchester in the UK.

Founded in 1872, The Co-operative Bank was the first ethical bank. To this day, the company has an ongoing commitment to support the planet, people and communities. The Co-operative Bank was the UK’s first bank to introduce a customer-led Ethical Policy which shaped how it would and wouldn’t use its customers’ money.

The Co-operative Bank offers bank accounts, credit cards, savings, insurance, loans and mortgages.

The Co-operative Bank at a glance

Contact details

Phone
03457 212 212
Social media

Reviews for The Co-operative Bank

Showing 11 of 570 company reviews Last reviewed within 7 days

CoOperative Business Bank, simple dreadful

Business Account 24th April 2025

CoOperative Business Bank, dire APP that has hardly any function and doesn't work most of the time, the online banking has a very very poor... CoOperative Business Bank, dire APP that has hardly any function and doesn't work most of the time, the online banking has a very very poor interface, expensive fees to run the account and excessive charges for any foreign transaction. There are better bank accounts for business in the UK, avoid AT ALL COSTS Read more Read less

Rated Terrible 1/5
Read more product reviews

Something fishy going on, co-op will catch it!

Current Account 22nd April 2025

I am very careful with my bank details and keep my cards in special little folders so they cannot be scanned without my knowledge, yet... I am very careful with my bank details and keep my cards in special little folders so they cannot be scanned without my knowledge, yet despite this my card details were used to try to purchase hundreds of pounds worth of fish in Norway! The co-op suspected something, declined the transaction and blocked the card. A new one was provided quickly and my money was kept safe. very pleased with the actions and with the service I got from co-op personnel ay my local branch. Read more Read less

Rated Excellent 5/5
Read more product reviews
  • 5/5

    ethical bank.

    ethical bank. ethical dealings makes it very appealing. good customer service

  • 5/5

    low rate credit card with interest free periods on p...

    low rate credit card with interest free periods on purchases, low balance transfer fees

    {"display":"Isla F","full_name":"Isla F","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1191398.png"}}'s avatar
    Credit Card
    Isla F 17th April 2025
  • 5/5

    an amazing experience

    an amazing experience, they’re quite helpful

    {"display":"ibz","full_name":"ibz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    ibz 17th April 2025
  • 5/5

    Very good value

    Our Coop bank account is very good value, providing travel insurance, RAC membership and phone insurance for just £15/month. However, we don't have the advantage... Our Coop bank account is very good value, providing travel insurance, RAC membership and phone insurance for just £15/month. However, we don't have the advantage of personal service, as there isn't a local branch. Managing the account online isn't difficult, but we do miss the personal touch. Read more Read less

  • 5/5

    Very easy to use online system, clear communication...

    Very easy to use online system, clear communication and good values.

    {"display":"Ellie M","full_name":"Ellie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Ellie M 15th April 2025
  • 1/5

    Don't waste your time with the co-op

    Shocking. I applied for a first time buyer mortgage with these lot. Waste of time. They had the best rates at the time so I... Shocking. I applied for a first time buyer mortgage with these lot. Waste of time. They had the best rates at the time so I applied and provided all the paperwork they requested. Then I heard nothing for two weeks. They then asked for some more paperwork, which I provided on the same day it was requested. Then I heard nothing again. After another week they requested a damp survey be completed. I arranged for this to be completed the following week. Then, the day before the survey was due to take place, they rejected me. They rejected me because the property was going to be used as a holiday home and then for my retirement. Why that would cause any issues at all is beyond me. I'd also informed them on the day I applied that that was what the property was going to be used for. The whole process took eight weeks! Why waste my time and risk me losing the property because they were so slow is unforgiveable. They knew from day one what I would be using the property for, but they still made me jump through loads of hoops just to turn me down for something they'd known all along is a shocking way to run a business. The time they took was ridiculous. I applied for a mortgage from santander and two weeks later I was approved for a mortgage. And they were also told the property would be a holiday home and then retirement property and they had no issues with that. Why the co-op wasted my time fir so long without once mentioning that they had an issue with my use of the property is a joke. And why make me get a survey done only to reject my application the day before the survey was due to take place just goes to show how little they care for potential customers. I will never waste my time with this bunch of fools again. Avoid them at all costs. Read more Read less

    {"display":"Doc","full_name":"Doc","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgage
    Doc 14th April 2025
  • 5/5

    Their online and telephone service is second to none..

    Their online and telephone service is second to none and they are very efficient in understanding your problems and instructions. Any questions or concerns are... Their online and telephone service is second to none and they are very efficient in understanding your problems and instructions. Any questions or concerns are always dealt with in good time and with compassion. Read more Read less

    {"display":"Sue ","full_name":"Sue ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Sue 3rd April 2025
  • 5/5

    Ethical banking as it should be.

    Ethical banking as it should be. Easy to contact simple ap.

  • 5/5

    Good dependable bank

    No frills, but good basic all and reliable

    {"display":"Beryl C","full_name":"Beryl C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Beryl C 7th March 2025

    Products from The Co-operative Bank

    Showing products offered by The Co-operative Bank

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