No frills, but good basic all and reliable

Hours on the phone trying to withdraw money; When you complain they don't listen, or, if they do it takes several e-mails before they do.... Hours on the phone trying to withdraw money; When you complain they don't listen, or, if they do it takes several e-mails before they do. Seem to take a delight in doing just what you don't want. Read more Read less

We set up a housing coop and we're lucky enough to receive a large donation that was however time sensitive. We were members of COOPS... We set up a housing coop and we're lucky enough to receive a large donation that was however time sensitive. We were members of COOPS UK who put us directly in touch with the Co-operative Bank regional agent and we were keen to have an ethical account in line with our values. We spent 6 weeks having our emails and phone calls completely ignored. Absolutely useless. So disappointing. Had to go with a high street bank instead. Read more Read less

Nice people always effortlessly efficient always go there. It’s

Appalling "cs". Takes forever to get an answer on phone, every time !

Coop have been very helpful during times of financial hardship and being the victim of coercion

I got stuck, logging in, but the staff were very helpful

I have banked with the Co-operative Bank for 30 years, and throughout that time I have found them to be not only very efficient but... I have banked with the Co-operative Bank for 30 years, and throughout that time I have found them to be not only very efficient but also very helpful, empathic and personable whenever I needed to contact them. Their online banking service and app are easy to navigate and use. I have referred friends and family to them, Read more Read less

Fairly good but don’t link with other apps like a lot of their competitors