Opened new current account via Switch. All went smoothly. 7% savings account attached and dd set up. DD didn't leave account in the morning (as... Opened new current account via Switch. All went smoothly. 7% savings account attached and dd set up. DD didn't leave account in the morning (as do all DDs right?), so manually transferred. Then the DD payment was sent mid morning, so I withdrew the £250 from the savings account, as I'd sent 2 x £250 to the savings account, they also withdrew £250. Balance now £0. You can only put £250 a month in the account in any month. Couldn't make use of the 7% interest. Changed to SO instead to remove a repeat of this issue, but low and behold, the SO didn't get sent, so I cancelled SO and sent £250 manually. But the bank then honoured the SO, sent the money. So I withdrew the £250. They then withdrew the £250 because I'd sent the £250 twice. Balance £0. 2 months in succession with a balance of £0, in a 7 % interest account. I realise this is equally about the Savings account so will leave a review for that also. And their customer services team were not the best in regard to payments to / from a credit card. Read more Read less

Absolutely deplorable. A serious business with 15 staff and world leading experts of many decades experience. A service business with no stock, credit or other... Absolutely deplorable. A serious business with 15 staff and world leading experts of many decades experience. A service business with no stock, credit or other risk. No one with any financial or other blemishes. I just get daft questions and constant "application denied" messages. Seems I am far from the only one. Evidently these people don't understand business, or cannot administrate competently. No earthly reason to reject this account (as per my accountants). Are they just data gatherers with no serious intention to open accounts? SHOCKING Read more Read less

Apart from the time it took to open my account (it was VERY long), I deposited £1000 so that I wouldn't get service charges for... Apart from the time it took to open my account (it was VERY long), I deposited £1000 so that I wouldn't get service charges for 30 months as per their advertising. Now for the last three months they have added a service charge to my account. Despite reassuring it wouldn't happen again - it DOES!! They reimburse the service charge but as it takes over 40 mins hanging on the phone to get through to their customer services this is extremely frustrating Read more Read less

I didn't even get past the application process. I uploaded the documents they needed after answering many questions I might add. They could see I... I didn't even get past the application process. I uploaded the documents they needed after answering many questions I might add. They could see I had uploaded the document, yet they couldn't read it. I checked that it was a compatible document which it was. They insisted it was my problem and wouldn't offer any other way of accepting the document. Read more Read less

Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked... Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving account and a year later contacted me with a new higher rate saving account which she sorted over the phone. Really friendly. Completely different to my customer service experiences with other banks and businesses. Very happy to be banking with them, the only negative is the lack of physical branches (my nearest is quite far away). Read more Read less

The co op withheld my business account from me for A MONTH, caused my business to loose money, customers, caused me no end of stress,... The co op withheld my business account from me for A MONTH, caused my business to loose money, customers, caused me no end of stress, made me later with payments to HMRC, which I have been fined for. They did nothing to assist and gave me no timescale to resolve the issue. I was left unable to pay my staff, order stock or pay myself to cover my mortgage. My business fell behind on rent. THE CO OP DIDNT CARE, DID NOTHING TO HELP. I had to find the fraud case number from the other bank for them, only once I had got to the bottom of the issue did they do anything to assist. I will always warn people away from this bank, in 15 years of business I’ve never dealt with a worse company. Read more Read less

I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2... I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago and the council found me a flat to move into so I spent all my money moving and that includes all my overdraft so I have no money until I'm paid in a week .I called the coop bank to tell them I've 1 pound in electric left and no food in until I'm paid Friday can I have 50 pounds to get electric and abit of food until Friday! They said no and said that I should go to a food bank and they may get me some electric somehow but they weren't sure.i put the phone down ! I'm sitting here hungry and 1.25 left In my emergency electric .coop bank I hate you and how you treat disabled people in a time of need .50 pounds for electric and food until I'm paid but you prefer me to die Read more Read less

They are a good bank, Always helpful, but can sometimes be a bit over zealous with the fraud bit, stopping sending payments, but I know they are protecting you

I like their ethical policies and the customer service experience and online banking is good