Appalling "cs". Takes forever to get an answer on phone, every time !

Coop have been very helpful during times of financial hardship and being the victim of coercion

I got stuck, logging in, but the staff were very helpful

I have banked with the Co-operative Bank for 30 years, and throughout that time I have found them to be not only very efficient but... I have banked with the Co-operative Bank for 30 years, and throughout that time I have found them to be not only very efficient but also very helpful, empathic and personable whenever I needed to contact them. Their online banking service and app are easy to navigate and use. I have referred friends and family to them, Read more Read less

Fairly good but don’t link with other apps like a lot of their competitors

Good service, patient and helpful

Great customer service. Easy to use app. Great company to bank with.

I switched to the co-op when tesco switched to barclays, could not be doing with blood money. So the co-op is supposed to be more... I switched to the co-op when tesco switched to barclays, could not be doing with blood money. So the co-op is supposed to be more ethical and that is good. However, I have had the card now for 5 months and cannot use it because I have not set up the direct debit for repayments. It is IMPOSSIBLE to set this on online and the only option is to call them up. I have wasted hours upon hours waiting for someone to answer the call but they are ALWAYS "experiencing exceptionally high call volumes"! They are clearly not so ethical if they will not employ the staff to serve their Customer base! Read more Read less

Very good rewards system for an active current account. The account was easy to set up online and having a couple o direct debits and... Very good rewards system for an active current account. The account was easy to set up online and having a couple o direct debits and using the debit card actively activates monthly rewards which paid better than a lot of current account interest rates. Read more Read less