Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transaction on my... Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transaction on my FD credit card to the credit card given to me to fraud dept and customer services but was told they are not willing to take on it as fraud because they have concluded the payment was done from goggle pay registered to my phone. Also beware that freezing the card on the app does not entirely prevent transaction with the card. Read more Read less

Brilliant account, excellent cash incentive to switch and was really easy to set up account. The App is really easy to use and fast. Also... Brilliant account, excellent cash incentive to switch and was really easy to set up account. The App is really easy to use and fast. Also offers a really good regular saver. Great bank and would recommend it. Read more Read less

Brilliant regular saver - 7% APR which is great and option to save up to £300 per month with flexibility to change payments. So easy... Brilliant regular saver - 7% APR which is great and option to save up to £300 per month with flexibility to change payments. So easy to set up and use on the App, very straightforward. Wish I had done this sooner! Read more Read less

I found very complicated paying the credit card. I had a direct debit which failed, and doing a one off payment was not straight forward.

Easy to switch and best bank account with good interest

I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t... I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t bank with anyone else. Never had any issues whilst banking with First Direct and I’ve been with them for years. Read more Read less

Never had any problems whatsoever with this Bank, even when a person hacked my email and purchased items they noticed before myself and stopped the transaction.

I had an awful experience with Santander and stuck with them best decision to switch FD excellent.

The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which... The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which is excellent when you have a busy schedule and need to get a problem resolved. Read more Read less