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first direct reviews

First Direct Logo
Rated Excellent • 4.66/5

first direct reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Offers digital wallet and contactless payment support
    Offers digital wallet and contactless payment support
  • FCA approved and regulated
    FCA approved and regulated

Review summary

People rate this company as Excellent based on 1,634 product reviews

Average score of 4.66/5
5 star
83%
4 star
10%
3 star
2%
2 star
1%
1 star
4%
Reviews for first direct have trended positively over the past 90 days

Latest positive rating

5/5

Always available to help. Wouldn’t bank anywhere else.

I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t... I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t bank with anyone else. Never had any issues whilst banking with First Direct and I’ve been with them for years. Read more Read less

{"display":"Eleanor B","full_name":"Eleanor B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

2/5

An absolutely appalling interest rate

The First Direct cash ISA provides an absolutely appalling interest rate compared to most competitors

{"display":"Steven Harrison","full_name":"Steven Harrison","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Steven Harrison 26th February 2025
See more reviews for first direct products

About first direct

first direct is a digital bank with headquarters in Leeds.

first direct is a division of HSBC UK Bank. It was founded in 1989 and was the UK's first telephone bank and the first to offer 24/7 service.

first direct help customers with bank accounts, mortgages, loans, credit cards, savings, investments and insurance.

first direct at a glance

Contact details

Phone
03456 100 100
Main address
first direct, 40 Wakefield Road, Leeds, LS98 1FD
Social media

Reviews for first direct

Showing 11 of 1634 company reviews • Last reviewed within 7 days

Always available to help. Wouldn’t bank anywhere else.

Current Account • 10th March 2025

I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t... I always get to speak to a person when I call. Staff are always very helpful. I never have to wait on hold. I wouldn’t bank with anyone else. Never had any issues whilst banking with First Direct and I’ve been with them for years. Read more Read less

{"display":"Eleanor B","full_name":"Eleanor B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent Bank

Current Account • 7th March 2025

Never had any problems whatsoever with this Bank, even when a person hacked my email and purchased items they noticed before myself and stopped the transaction.

{"display":"Trevor P","full_name":"Trevor P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I had an awful experience with Santander and stuck w...

    I had an awful experience with Santander and stuck with them best decision to switch FD excellent.

    {"display":"Tony Ianniello","full_name":"Tony Ianniello","avatar":{"url":"\/assets\/uploads\/avatars\/users\/392447.png"}}'s avatar
  • 5/5

    The First Direct Go Above and Beyond

    The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which... The First Direct customer support go above and beyond to help their customers and will answer the phone usually within a minute of calling which is excellent when you have a busy schedule and need to get a problem resolved. Read more Read less

    {"display":"Josh","full_name":"Josh","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Josh 7th March 2025
  • 5/5

    The customer service team are always really helpful

    The customer service team are always really helpful

    {"display":"Ruth C","full_name":"Ruth C","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Ruth C 7th March 2025
  • 4/5

    Good at chasing up when you have problems

    Good at chasing up when you have problems

    {"display":"Claire Miles","full_name":"Claire Miles","avatar":{"url":"\/assets\/uploads\/avatars\/users\/761290.png"}}'s avatar
  • 5/5

    No waiting

    If you need to speak to an agent the call is answered straight away. No options to press. Friendly staff and very knowledgeable.

    {"display":"Alnham","full_name":"Alnham","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Alnham 6th March 2025
  • 5/5

    All-round excellence

    Very efficient, good customer service, well designed app, excellent rate on linked regular saver account

    {"display":"Mark Temple","full_name":"Mark Temple","avatar":{"url":"\/assets\/uploads\/avatars\/users\/697392.png"}}'s avatar
  • 5/5

    First Direct. Amazing customer service.

    Amazing customer service. Good communication and great banking app.

    {"display":"Lynn","full_name":"Lynn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Current Account
    Lynn 6th March 2025
  • 5/5

    Everything runs smoothly with no mistakes.

    Everything runs smoothly with no mistakes. Can speak to them easily by phone.

    {"display":"Shirley Davies ","full_name":"Shirley Davies ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Great app and service

    So easy to use their app to manage everything. Customer service is amazing when needed

    {"display":"fra","full_name":"fra","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

    Products from first direct
    Showing products offered by first direct

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