I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of... I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of this silly but small mistake the bank has been holding my money for a month and will not tell me when they will return it to me. I have been told I just have to wait until they decide. This is my money and I believe the bank should be providing me access to my money. Customer services are all very nice and but are unable to actually do anything other than tell me to wait, I have waited a month and still they are not returning the money. I’m beginning to feel as if I’m living out the start of the Handmaids Tale. Read more Read less

A good rate of interest, the sign up procedure showed that they took security seriously, which was reassuring. It did take a little longer than... A good rate of interest, the sign up procedure showed that they took security seriously, which was reassuring. It did take a little longer than I was expecting for the deposit to show in the account but not excessively so. Read more Read less

several accounts over the years, all dealt with promptly and with due communication. Very competitive rates

Charter offers fixed rate for 1 to 5 yrs.

They are also lovely to deal with and offer competitive savings rates

Good interest rates, efficient web site.

I have been very pleased with my experience with Charter Savings Bank. They have competitive interest rates and their website is really good. Setting up... I have been very pleased with my experience with Charter Savings Bank. They have competitive interest rates and their website is really good. Setting up an account and managing the account has been easy.. Read more Read less

Excellent service, good interest rates, efficient, easy to access

CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30... CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to add funds online. A standard reply asked me to find a form, print it out and post it to them ( but would not guarentee action until up to 15 days). When the form reached them after their date of 30 days, which they had not mentioned when they asked me to send the form in 4 days! they refused to accept my money...Unbelievablely unprofessional and inflexible position. So disappointing. To compare I have just set up to move that money with 4 clicks on line to an ISA with Skipton building society...what a difference .Go there dont invest in Charter, they cant be bothered to help a customer (45 minutes on the phone too). Date of experience: 29 January 2024 Read more Read less