Top class sevice

Been with Charter for about 18 Months with no problems ,first class sevice.

Reviewed on 27th November 2021

Des Heard

A Fair Return on Your Funds

We're all well aware that interest levels on savings are not what we would like on our savings and we search for the best deal around with a bank or building society we know and feel we can trust. Well I've dealt with Charter Saving Bank over a good... Read more

We're all well aware that interest levels on savings are not what we would like on our savings and we search for the best deal around with a bank or building society we know and feel we can trust. Well I've dealt with Charter Saving Bank over a good number of years and have been impressed with the interest rates offered and also the quality service experienced as an account holder.
Give Charter Saving Bank a look before entrusting your hard earned cash to just another bank. They've done well for me!

Reviewed on 11th September 2019

Hughie Shaw

Outstanding

Very good would highly recommend

Reviewed on 2nd June 2019

Demi Italian

Never a problem

I have saved with Charter for a few years and have never had a problem, it seems that reading through the reviews that some customers do not read the small print and Ts & Cs and are not fully aware of the contract they are entering in to.

Reviewed on 30th May 2019

Clive Wilton

POOR CUSTOMER SERVICE

OPENED A FIXED RATE ISA, HAD HEARD HOW THEY GIVE YOU A LOWER RATE AFTER YOU'VE PUT YOUR MONEY IN, AND NONE OF THIER PAPERWORK STATES THE RATE I OPENED IT AT, SO HAVE WRITTEN TO THEM TWICE TO CONFIRM THE RATE IN WRITING BUT NO RESPONSES IN A WEEK BY... Read more

OPENED A FIXED RATE ISA, HAD HEARD HOW THEY GIVE YOU A LOWER RATE AFTER YOU'VE PUT YOUR MONEY IN, AND NONE OF THIER PAPERWORK STATES THE RATE I OPENED IT AT, SO HAVE WRITTEN TO THEM TWICE TO CONFIRM THE RATE IN WRITING BUT NO RESPONSES IN A WEEK BY EMAIL. MY BANKS FRAUD SQUAD HAD CONTACTED ME TOO ABOUT OPENING THIS ACCOUNT WHICH THEY DONT NORMALLY DO WHEN OPENING NEW ONES, SO DECIDED TO GO ELSEWHERE AS GUT FEELING DOESNT FEEL RIGHT

Reviewed on 1st May 2019

justwannahelp

Take your money not happy to give back

As with a number of reviews I have read here on fixed or notice accounts, should your circumstances change the bank expect you to prostrate yourself before them with a begging bowl to access even a small part of your funds. As with others I offered to... Read more

As with a number of reviews I have read here on fixed or notice accounts, should your circumstances change the bank expect you to prostrate yourself before them with a begging bowl to access even a small part of your funds. As with others I offered to pay any penalties they required but they were completely intransigent. I had to call down on some of my pension with a considerable financial penalty to cover a set of circumstances totally beyond our control. DO NOT USE THIS BANK

Reviewed on 30th April 2019

downunderkelly

Tried to open a one year bond.

Tried twice to open a one year bond. Completed the online application and posted off proof of identification (not freepost like others). Emailed to query why I heard nothing. They replied saying could not discuss via email. Rang twice to find out what... Read more

Tried twice to open a one year bond. Completed the online application and posted off proof of identification (not freepost like others). Emailed to query why I heard nothing. They replied saying could not discuss via email. Rang twice to find out what was happening and was told that that they were still checking id (after two weeks!) You're required to make deposit within 14 days??! Three weeks later still not heard from them. I've now given up! Their loss.

Reviewed on 25th January 2019

Sarah

Very simple to open and a great interest rate

I found it very easy to open my account. It was all online and I completed it very quickly. One time I forgot my password and phoned up, they were lovely people and couldn't do enough for me and helped me set up a new... Read more

I found it very easy to open my account. It was all online and I completed it very quickly. One time I forgot my password and phoned up, they were lovely people and couldn't do enough for me and helped me set up a new password.
I went to Charter as they had the best interest rate, and I'm so glad I did - they've made everything very simple.

Reviewed on 21st January 2019

Kathryn Rucastle

Good Honest SAVINGS WITH BEST RATES OFFERED.

Excellent service online, safe. with constantly best rates offered.

Reviewed on 7th November 2018

John Aris

Appalling

Horrific customer service. Hard to get hold off and attitude issues if you ever even get hold of them.

Reviewed on 19th August 2018

Emma

Very disappointed

I experienced difficulty in timely encashing my matured bond, not least of all because of what I regarded as the bank's inadequate on-line system. I made a formal complaint which I consider was not thoroughly investigated. Needless to say I will not... Read more

I experienced difficulty in timely encashing my matured bond, not least of all because of what I regarded as the bank's inadequate on-line system. I made a formal complaint which I consider was not thoroughly investigated. Needless to say I will not in the future be investing with this bank again.

Reviewed on 28th January 2018

Terence Jenks

Consider carefully before making commitment

With the prevalence of banking fraud and identity theft, nothing about opening an account with Charter Savings gave me confidence that my money or personal data would be safe. They appear to have a hole in their FCSC coverage and are unable to provide... Read more

With the prevalence of banking fraud and identity theft, nothing about opening an account with Charter Savings gave me confidence that my money or personal data would be safe. They appear to have a hole in their FCSC coverage and are unable to provide assurance that private and personal data is purged from their system when an account application is cancelled.

On applying for an account I received an email describing how to make an initial payment, and how they would send a User ID by post to allow online access to the account. There was however a little rider tucked neatly into the middle of the email advising that funds sent to the bank wouldn't be covered by the Financial Services Compensation Scheme (FSCS) until the account was opened; this caught my attention.

A couple of days later another email arrived stating the bank would be in contact in due course to confirm the next steps; which I assumed would be a letter through the post containing the User ID mentioned in the previous email. This I further assumed would allow me to confirm that, before making a deposit, the new account was active and covered under FSCS. I also wanted to confirm the account interest rate and maturity date before proceeding.

Three weeks later I received an email, containing no reference ID, asking me to call an 0800 number so they could have a "quick word regarding [my] recent enquiry". On calling the number, customer services had some difficulty tracing my application as I couldn't give them a reference indicator from the email. I was also troubled by one of their security check questions asking me to provide the account number of the bank from which I would be transferring funds; which I refused!

It was then explained to me that my application had been processed and required an initial deposit to open the account. This raised an issue as I was not comfortable transferring funds to an unknown entity until I had confirmed (online) that the account was open and active. I was unable to do this, however, as the account firstly required a deposit before they could provide online access!

The issue I have with the above is that it creates a transaction hole where funds are not covered by FSCS. This FSCS hole seems irregular as haven't experienced a similar difficulty with other financial institutions. Having no desire to deposit my money into an online entity with lapses in its FCSC coverage - I chose not to proceed.

Having decided to cancel my application I asked for written assurance that all my private and personal information, submitted as a prerequisite for opening an account, would be purged from their records and database. They were unable to provide this assurance, and couldn't even put me in contact with an individual or department that could.

Reviewed on 24th October 2017

Mark

Bad maturity experience

I fell in to the trap of pre-selecting a maturity option several weeks before the maturity... Read more

I fell in to the trap of pre-selecting a maturity option several weeks before the maturity date.
I was then caught out by a rate rise in the selected bond 3 days before the maturity date.
Guess what, I now have the matured bond reinvested in the older lower rate, and the bank say that is fine as I indicated that I wanted to invest in a 2 Year fixed rate, so I have the rate at the date I indicated my re-investement options. But I should not expect a rate rise to be applied to my new fixed rate account that was not opened until 3 days after they increased there rate.
I should have ignored their maturity options and opened a 2 year bond a few days before maturity at the old rate, then after maturity check the current tare and if it is better, open a second bond at the higher rate and manually transfer the matured funds into the higher rate account.
So it is all my fault!!!

Reviewed on 17th September 2017

anonymous 1234

Fixed rate bond

I have had two fixed rate bonds which i opened in the last six months with Charter saving bank . Great online service and the second account took just took a few minutes to open . Interest is paid monthly on time into my nominated account . To date... Read more

I have had two fixed rate bonds which i opened in the last six months with Charter saving bank . Great online service and the second account took just took a few minutes to open . Interest is paid monthly on time into my nominated account . To date very pleased with my investment .

Reviewed on 15th January 2017

Anonymous

Excellent Bank - good service - best rates

I have always found personnel within Charter Bank to be friendly, efficient, knowledgeable and helpful. No matter who I have spoken to my query/problem has been dealt with immediately and with no hassle. The rates they have offered over the past... Read more

I have always found personnel within Charter Bank to be friendly, efficient, knowledgeable and helpful. No matter who I have spoken to my query/problem has been dealt with immediately and with no hassle. The rates they have offered over the past couple of years have been very competitive during these hard times for Banks and I would highly recommend this Bank to other savers.

Reviewed on 19th November 2016

Patricia Dempsey

So far very good

Recently opened a one year bond. Easy to do on line and user friendly. Good comminication and fast service. Paperwork sent very quickly by post and text messages at every stage to keep me informed of progress. No problems so far. Yes most of the... Read more

Recently opened a one year bond. Easy to do on line and user friendly. Good comminication and fast service. Paperwork sent very quickly by post and text messages at every stage to keep me informed of progress. No problems so far. Yes most of the communication is undertaken online but this is the way things seem to happen these days. Maybe the company has listened to customer complaints and addressed them. I would recommend this company.

Reviewed on 19th November 2016

Sam

Excellent Bank - amazing, efficient staff - superb for savings.

Hopefully, you can still see my earlier comments about this Bank. However, to re-iterate what I said earlier. I have found Charter Bank to be amazing. Very proficient, helpful and easy to deal with. Every member of staff that I have ever spoken to... Read more

Hopefully, you can still see my earlier comments about this Bank. However, to re-iterate what I said earlier. I have found Charter Bank to be amazing. Very proficient, helpful and easy to deal with. Every member of staff that I have ever spoken to has been polite, friendly and knoledgeable and an asset to their organisation. From my personal experience, I cannot rate them higher and will continue to use them for my Savings. Rates are good, competitive for the market - paperwork amazing. I also find the on-line banking/savings to be easy to operate. EXCELLENT ALL ROUND - i cannot understand the negative comments.

Reviewed on 19th November 2016

Patricia Dempsey

Good interest rates, great customer service

I wanted to know how to transfer the balance from a matured account into a new one. The agent who took my call was polite, easy to understand and gave clear instructions. What's more, my call was answered within seconds with no irritating music or... Read more

I wanted to know how to transfer the balance from a matured account into a new one. The agent who took my call was polite, easy to understand and gave clear instructions. What's more, my call was answered within seconds with no irritating music or "Your call is important to us" messages. Great that you can even call on a Sunday. Charter Savings Bank have very competitive interest rates and I have had excellent service from them over the last year or so. Can't understand some of the other negative reviews.

Reviewed on 6th November 2016

Andrew Hockey

Shit

Bloody awful set of idiots don't touch them need to call a bunch of fools to get anything even word or balance ----- avvvvvvvoid !!!!!!!

Reviewed on 15th October 2016

Jane

Trying to open POA savings bond - unsuccessful.

Sent all information to open a POA savings bond for my mother did not hear nothing by email, phone or post. After me having to contact to get the news that the solicitors on the POA could not be identified and was going to returned to me. Reason been... Read more

Sent all information to open a POA savings bond for my mother did not hear nothing by email, phone or post. After me having to contact to get the news that the solicitors on the POA could not be identified and was going to returned to me. Reason been that the solicitors had recently moved and old address was shown plus the solicitors representative had married and was showing her maiden name. My question was why could they not look on Internet to clarify the situation but apparently this was not possible or even they could have confirmed this with a phone call to the solicitor but no this was not possible. Hence I asked for the funds to be withdrawn and I went elsewhere which I did with no problems. I was discussed with the lack of customer service and assistance for I am only trying to help my aging mother.

Reviewed on 6th October 2016

David