Charter Savings Bank: Notice Account reviews

Name: Notice Account
Rating: 1.59 (17 reviews)

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1.59

Based on 17 reviews, last reviewed 8th May 2023

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

12%

4 star

2 star

82%

Latest highest rating:

5

100% Efficiency, Clarity, Professionalism, Parity I have been a customer of Charter Savings Bank for some years now. There was a time, like a lot of people, when I would move my money from one institu... Read more Reviewed on: 30th March 2023

Latest lowest rating:

1

Reinvestment rate lower than advertised on website As one of Charter Savings Bank's best savings customers, I am angry that CSB have policies in place that serve to disadvantage reinvesting clients, gi... Read more Reviewed on: 8th May 2023

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About the Notice Account

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Charter Savings Bank Notice Account reviews (17)

Reinvestment rate lower than advertised on website

As one of Charter Savings Bank's best savings customers, I am angry that CSB have policies in place that serve to disadvantage reinvesting clients, giving those clients reinvestment rates that are lower than those advertised on the CSB website on the day of fixed rate maturity. All of the other savings providers I use offer a "rate guarantee" that if the savings rate goes up on the day of a fixed rate bond maturity, they will HONOUR AND AUTOMATICALLY APPLY the higher rate. CSB's policy, whereby they apply a significantly lower rate than the advertised website rate for the same product, is both unfair and unreasonable. They also offer no 14 day cooling off period, so make it impossible to get your money if you're unhappy with the rate applied. As a result, I will not be renewing my existing bonds with CSB when they mature and will move my money elsewhere. This isn't a good way to treat a loyal customer. Reviewed on: 8th May 2023

100% Efficiency, Clarity, Professionalism, Parity

I have been a customer of Charter Savings Bank for some years now. There was a time, like a lot of people, when I would move my money from one institution to another to chase better rates of interest. Now, I am so satisfied with the level of service I receive from Charter Savings Bank, that I don't feel the need to go through all that rigmarole anymore :-) Reviewed on: 30th March 2023

Poor communication

90 notice accounts. Rates increased, I was just out of cooling off by one day. They refuse to increase my account, now an easy access paying more that my notice. You cannot call this an variable account, more a 90 day fixed . Its not mentioned anywhere in terms and conditions that this is the case. customer service is poor. Rates are good ,but sadly not passed on. Very disappointed. Giving notice yo close account. Reviewed on: 3rd October 2022

Great Notice Account

Great Account with great Rate. Not so keen on the Dashboard but they do email me when funds have been received Reviewed on: 23rd January 2022

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