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Charter Savings Bank: Notice Account reviews

Name: Notice Account
Rating: 1.59 (17 reviews)

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1.59

Based on 17 reviews, last reviewed 8th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

12%

4 star

2 star

82%

Latest highest rating:

5

100% Efficiency, Clarity, Professionalism, Parity I have been a customer of Charter Savings Bank for some years now. There was a time, like a lot of people, when I would move my money from one institu... Read more Reviewed on: 30th March 2023

Latest lowest rating:

1

Reinvestment rate lower than advertised on website As one of Charter Savings Bank's best savings customers, I am angry that CSB have policies in place that serve to disadvantage reinvesting clients, gi... Read more Reviewed on: 8th May 2023

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Charter Savings Bank Notice Account reviews (17)

Reinvestment rate lower than advertised on website

As one of Charter Savings Bank's best savings customers, I am angry that CSB have policies in place that serve to disadvantage reinvesting clients, giving those clients reinvestment rates that are lower than those advertised on the CSB website on the day of fixed rate maturity. All of the other savings providers I use offer a "rate guarantee" that if the savings rate goes up on the day of a fixed rate bond maturity, they will HONOUR AND AUTOMATICALLY APPLY the higher rate. CSB's policy, whereby they apply a significantly lower rate than the advertised website rate for the same product, is both unfair and unreasonable. They also offer no 14 day cooling off period, so make it impossible to get your money if you're unhappy with the rate applied. As a result, I will not be renewing my existing bonds with CSB when they mature and will move my money elsewhere. This isn't a good way to treat a loyal customer. Reviewed on: 8th May 2023

100% Efficiency, Clarity, Professionalism, Parity

I have been a customer of Charter Savings Bank for some years now. There was a time, like a lot of people, when I would move my money from one institution to another to chase better rates of interest. Now, I am so satisfied with the level of service I receive from Charter Savings Bank, that I don't feel the need to go through all that rigmarole anymore :-) Reviewed on: 30th March 2023

Poor communication

90 notice accounts. Rates increased, I was just out of cooling off by one day. They refuse to increase my account, now an easy access paying more that my notice. You cannot call this an variable account, more a 90 day fixed . Its not mentioned anywhere in terms and conditions that this is the case. customer service is poor. Rates are good ,but sadly not passed on. Very disappointed. Giving notice yo close account. Reviewed on: 3rd October 2022

Great Notice Account

Great Account with great Rate. Not so keen on the Dashboard but they do email me when funds have been received Reviewed on: 23rd January 2022

Go somewhere else

An absolute disgrace. No customer loyalty. You’ll get more from your bank than these Shylocks. They’ve USED our hard earned savings since 2015. All sweetness and light to begin with, new investors please sign here..... Terrible bother to set up. The paperwork they sent out for an online account was out of order, however no more paper interest statements or paper/email communication since 2018. Because of the appalling interest rates they wrote by letter saying the 95 days would be wavered if we wished to move to another of their products. Since 2018 they’ve never contacted us in any shape or form to warn of the rate drop, new products, or interest statement for HMRC. Online is useless. My username ID doesn’t work although I haven’t changed it. I’ve frantically tried to contact them because my interest went from 1.7% to 0.5%. Impossible to phone them - Covid excuse. Today I had a brief hiatus from treatment and tried again to phone (20th time this year according to my phone log/ last year no staff presumably). After waiting another 1.5 hours for someone/anyone to answer the phone I got through!!! I requested moving to a higher interest account but Sarah categorically refused. They also deny the 95 day waver. I must also wait 5 days for a supervisor to explain how I remove MY hard earned savings when the 95 days is up. Just don’t bother. When interest rates go up, the party will be over for these Shylocks milking our hard earned savings. No customer service. No customer loyalty. Plenty of better places to store your money. You’ll get more and better service from your bank. Ombudsman next. Reviewed on: 19th January 2022

BAD ATTITUDE TO CUSTOMERS

AFTER ISSUES WITH TRYING TO SET UP NOMINATED ACCOUNT ASKED TO SPEAK TO A MANAGER WAS TOLD IT MAY TAKE 48 HOURS. EVENTUALLY I SPOKE TO A SUPPOSEDLY MANAGER WHO THEN TOLD ME ALL WAS FIXED WITH NOMINATED ACCOUNT ONLY TO LOG IN AND FIND IT WAS UNTRUE. I THINK IF I WAS NOT WHITE AND AGED I MAY HAVE BEEN ABLE TO GET MORE TRUTH FROM THE MANAGER WHO IN MY OPINION SHOULD NOT BE EMPLOYED BY ANY BANK INCAPABLE PERSON. STILL WAITING OF PHONE CALL WILL MOVE MY MONEY WHEN I CAN A VERY AGED ENGLISH WHITE PENSIONER Reviewed on: 20th November 2021

Completely useless

Tried to open a postal account and I have been messed about rotten...would not reccomend these people to anyone Reviewed on: 30th September 2021

Would never use them again

I needed the money quickly for an unexpected house purchase. They absolutely would not return the money to me early even though I offered to pay redemption charges or penalties. I almost lost the purchase that would have changed my family's lives. I explained all this in detail and they just would not listen. I am appalled. Its disgusting to treat people in such an inhumane way. Reviewed on: 29th April 2020

An ok bank.

Ok bank. Not exemplary, just ok. Reviewed on: 16th December 2018

Dont touch

Impossible to reach this so-called bank. Do yourself a favour and just stash under the mattress! Reviewed on: 26th March 2018

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