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S Rob

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Review of the Charter Savings Bank, Fixed Rate Bond:

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Terrible service

I applied to remove my money 90 days ago on 95 day account they won’t give us our money until August - another 94 days!! Nobody answers the phone. Tried for 2 hours. This is a disgusting company. Reviewed on: 26th April 2022

Review of the Charter Savings Bank, Notice Account:

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Go somewhere else

An absolute disgrace. No customer loyalty. You’ll get more from your bank than these Shylocks. They’ve USED our hard earned savings since 2015. All sweetness and light to begin with, new investors please sign here..... Terrible bother to set up. The paperwork they sent out for an online account was out of order, however no more paper interest statements or paper/email communication since 2018. Because of the appalling interest rates they wrote by letter saying the 95 days would be wavered if we wished to move to another of their products. Since 2018 they’ve never contacted us in any shape or form to warn of the rate drop, new products, or interest statement for HMRC. Online is useless. My username ID doesn’t work although I haven’t changed it. I’ve frantically tried to contact them because my interest went from 1.7% to 0.5%. Impossible to phone them - Covid excuse. Today I had a brief hiatus from treatment and tried again to phone (20th time this year according to my phone log/ last year no staff presumably). After waiting another 1.5 hours for someone/anyone to answer the phone I got through!!! I requested moving to a higher interest account but Sarah categorically refused. They also deny the 95 day waver. I must also wait 5 days for a supervisor to explain how I remove MY hard earned savings when the 95 days is up. Just don’t bother. When interest rates go up, the party will be over for these Shylocks milking our hard earned savings. No customer service. No customer loyalty. Plenty of better places to store your money. You’ll get more and better service from your bank. Ombudsman next. Reviewed on: 19th January 2022

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