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RBS reviews

RBS Logo
Rated Good • 3.93/5

RBS reviews

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Unverified business
Last reviewed within 14 days
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 599 product reviews

Average score of 3.93/5
5 star
53%
4 star
19%
3 star
12%
2 star
7%
1 star
9%
Reviews for RBS have trended negatively over the past 90 days

Latest positive rating

5/5

Excellent Standard Current Account

Very easy to deal with. App is better than most other banks I’ve used.cant fault at all really.

{"display":"Chris J","full_name":"Chris J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1157800.png"}}'s avatar

Latest negative rating

1/5

They are going backwards

Been with them for over 36 years but they are going backwards and not keeping up with competitors. For a fee paying a/c you expect... Been with them for over 36 years but they are going backwards and not keeping up with competitors. For a fee paying a/c you expect good service……RBS don’t deliver. Home emergency cover - utterly appalling and shambolic. Online interaction - poor. Digital assistance - poor. Value for money - poor. Customer service - poor. Read more Read less

{"display":"RT","full_name":"RT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Black Current Account
RT 9th November 2024
See more reviews for RBS products

About RBS

Royal Bank of Scotland (RBS) is a bank that offers personal and business financial services.

RBS can trace its roots back to 1727. Today, RBS is headquartered in Edinburgh and has over 71,000 employees. Royal Bank of Scotland offers digital banking via the website or mobile app.

RBS offers current accounts, mortgages, savings, insurance and loans.

RBS at a glance

Contact details

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Reviews for RBS

Showing 11 of 599 company reviews • Last reviewed within 14 days

Excellent Standard Current Account

Select Current Account • 2nd April 2025

Very easy to deal with. App is better than most other banks I’ve used.cant fault at all really.

{"display":"Chris J","full_name":"Chris J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1157800.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Excellent banking app and good information provided

Select Current Account • 2nd April 2025

Excellent banking app and good information provided

{"display":"Kevin W","full_name":"Kevin W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    I have only had minor difficulties when I needed to...

    I have only had minor difficulties when I needed to contact RBS and over 30+ years they have been very supportive

    {"display":"David P","full_name":"David P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very happy with RBS service.

    Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative... Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative is the closing of local branches but I am mostly a digital banker so I can see why they've had to do this. Read more Read less

    {"display":"Steve","full_name":"Steve","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    All round brilliant

    Easy and secure app. Good interest rates. Easy to browse other savings or accounts available to you. Good accurate credit score updates. Easy to monitor and track areas of spend.

    {"display":"Ricardo","full_name":"Ricardo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Switched my current account to get £200.

    Switched my current account to get £200. Everything went smoothly with switch but had to go in and complain twice before I receive the £200... Switched my current account to get £200. Everything went smoothly with switch but had to go in and complain twice before I receive the £200 . Which took about 6 months before I received it Read more Read less

    {"display":"diane","full_name":"diane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    All round excellence....

    I'm not a customer of great wealth, in fact I do have an overdraft facility which I occasionally have the need to use, however my... I'm not a customer of great wealth, in fact I do have an overdraft facility which I occasionally have the need to use, however my bank (who I've been with since the early 1980s) have always treated me respectfully and offered assistance when they felt I needed it and which at times I have accepted. They have looked after me personally when I had a local branch, and are now continuing to do so over the internet. My account fluctuates due to the fact my pension date changes, but they take this into consideration and always inform me when I am about to go into my overdraft. This account has suited my needs and RBS have always been fair and helpful and have always been there for me. I would, and have done many times, recommended RBS to friends and family. Needless to say I would never change banks; why should I when, as such a lowly customer, I receive such excellent service. Read more Read less

    {"display":"Margrete E","full_name":"Margrete E","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I started off 11 years ago by saving £500 a month.

    I started off 11 years ago by saving £500 a month. By 2025, I had enough money saved up via the RBS investment account to... I started off 11 years ago by saving £500 a month. By 2025, I had enough money saved up via the RBS investment account to actually buy my first home outright - no loan needed!! £130,000 saved and grown over 11 years is fantastic. Read more Read less

    {"display":"David Nicolson","full_name":"David Nicolson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Attentive and Friendly

    Every year I get a call about renewing my home insurance to make sure it is up to date and the best deal they can offer.

    {"display":"HMcA","full_name":"HMcA","avatar":{"url":"\/assets\/uploads\/avatars\/users\/783224.png"}}'s avatar
    Home Insurance
    HMcA 26th February 2025
  • 5/5

    Excellent service

    Despure Jo local branch I get excellent service through natwest

    {"display":"Malcolm Booth","full_name":"Malcolm Booth","avatar":{"url":"\/assets\/uploads\/avatars\/users\/601688.png"}}'s avatar
  • 3/5

    They're fine if you're too lazy to find better

    They're fine if you want a basic bank account with no interest or perks and can overlook their involvement in most financial scandals.

    {"display":"Sean","full_name":"Sean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Basic Current Account
    Sean 26th February 2025

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