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RBS reviews

RBS Logo
Rated Good • 3.85/5

RBS reviews

Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Good based on 583 product reviews

Average score of 3.85/5
5 star
53%
4 star
19%
3 star
12%
2 star
7%
1 star
9%
Reviews for RBS have trended negatively over the past 90 days

Latest positive rating

5/5

A solid bank account

RBS provides an over 60s telephone line which is answered quickly by someone who can sort out the problem. The banking service is rock-solid and... RBS provides an over 60s telephone line which is answered quickly by someone who can sort out the problem. The banking service is rock-solid and the app and online service is excellent. Read more Read less

{"display":"Phillip","full_name":"Phillip","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

1/5

They are going backwards

Been with them for over 36 years but they are going backwards and not keeping up with competitors. For a fee paying a/c you expect... Been with them for over 36 years but they are going backwards and not keeping up with competitors. For a fee paying a/c you expect good service……RBS don’t deliver. Home emergency cover - utterly appalling and shambolic. Online interaction - poor. Digital assistance - poor. Value for money - poor. Customer service - poor. Read more Read less

{"display":"RT","full_name":"RT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Black Current Account
RT 9th November 2024
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About RBS

RBS have a single, simple purpose: to serve customers well. Smart Money People is the place for RBS reviews. Read and write reviews to help increase trust and transparency in Financial Services.

RBS at a glance

Reviews for RBS

Showing 11 of 583 company reviews • Last reviewed within 7 days

A solid bank account

Select Current Account • 20th November 2024

RBS provides an over 60s telephone line which is answered quickly by someone who can sort out the problem. The banking service is rock-solid and... RBS provides an over 60s telephone line which is answered quickly by someone who can sort out the problem. The banking service is rock-solid and the app and online service is excellent. Read more Read less

{"display":"Phillip","full_name":"Phillip","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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Scammed..

Basic Current Account • 10th November 2024

Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion contact was cut... Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion contact was cut off.As cards and my account had been closed down I was unable to access any funds .On visiting our Coatbridge branch we were assisted by a member of staff (Gillian) who made contact with the Fraud Department on our behalf.Her input helped resolve the problem .Thanks again Gillian. Read more Read less

{"display":"John a","full_name":"John a","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 1/5

    They are going backwards

    Been with them for over 36 years but they are going backwards and not keeping up with competitors. For a fee paying a/c you expect... Been with them for over 36 years but they are going backwards and not keeping up with competitors. For a fee paying a/c you expect good service……RBS don’t deliver. Home emergency cover - utterly appalling and shambolic. Online interaction - poor. Digital assistance - poor. Value for money - poor. Customer service - poor. Read more Read less

    {"display":"RT","full_name":"RT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Black Current Account
    RT 9th November 2024
  • 1/5

    Want to be an internet bank so after 250 or so years...

    Want to be an internet bank so after 250 or so years decided that they don’t need branches

    {"display":"Old Git","full_name":"Old Git","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    I have been with the rbs for years.

    I have been with the rbs for years. Every day my account and money is suspended from 2 am. For half an hour. Can't login... I have been with the rbs for years. Every day my account and money is suspended from 2 am. For half an hour. Can't login to my account nor spend any funds in my account everyday from 2 am. Also Normally wages hit your account 12 midnight on a thursday. Rbs is 2 or 3 in the morning. I wonder what are they doin for 3 4 hours with my wages .. oh yes thay do this on a vast scale and earn interest for the back while with holding moneys that isn't thers to be making interest off!!! ((The people's wages)) Read more Read less

    {"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1065147.png"}}'s avatar
  • 5/5

    Faultless service every time.

    Faultless service every time. I love my bank and would never change. It has a modern online banking app and good features. The app is... Faultless service every time. I love my bank and would never change. It has a modern online banking app and good features. The app is easy to use and simple. The stores are modern and the staff are very helpful Read more Read less

    {"display":"Sophie M","full_name":"Sophie M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Basic Current Account
    Sophie M 15th September 2024
  • 4/5

    Good rewards scheme - cash back for normal spending.

    Good rewards scheme - cash back for normal spending. Unfortunately many of the special offer rewards are not available in my area - ie extra rewards at certain chain stores

    {"display":"BB","full_name":"BB","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1059090.png"}}'s avatar
    Cashback Plus Credit Card
    BB 14th September 2024
  • 5/5

    Renter's insurance through RBS is highly recommended.

    Renter's insurance through RBS is very reasonable and my premium only goes up very slightly each year. Renewal is effortless and the policy documentation is... Renter's insurance through RBS is very reasonable and my premium only goes up very slightly each year. Renewal is effortless and the policy documentation is clear, understandable and concise. I would highly recommend RBS for renter's insurance. Read more Read less

    {"display":"Tracie","full_name":"Tracie","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Home Insurance
    Tracie 4th September 2024
  • 5/5

    Rang them for a technical issue and it was resolved...

    Rang them for a technical issue and it was resolved easily .

    {"display":"Sukhmanjot sandhu","full_name":"Sukhmanjot sandhu","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    The app is very accessible and find it easier to ban...

    The app is very accessible and find it easier to bank with them as a result

    {"display":"Lauren","full_name":"Lauren","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 3/5

    They're a bank

    They're a bank, not much more you can say other than hey, remember when banks would give you interest? You also have to ignore all their past financial scandals.

    {"display":"Sean","full_name":"Sean","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Basic Current Account
    Sean 23rd August 2024

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