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RBS reviews

RBS Logo
Rated Good • 3.97/5

RBS reviews

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Unverified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 604 product reviews

Average score of 3.97/5
5 star
54%
4 star
19%
3 star
12%
2 star
6%
1 star
9%
Reviews for RBS have trended negatively over the past 90 days

Latest positive rating

5/5

RBS Mobile Banking App is Superb!

RBS Basic current account has a mobile banking app that is modern and user friendly.

{"display":"Gregory M","full_name":"Gregory M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1162813.png"}}'s avatar

Latest negative rating

1/5

totally disgusted at the attitude of staff when i wa...

totally disgusted at the attitude of staff when i was reporting a death!disgrace!so unhelpful.seemed as though he wanted to make life even harder for me!

{"display":"Melanie Mann","full_name":"Melanie Mann","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1290871.png"}}'s avatar
See more reviews for RBS products

About RBS

Royal Bank of Scotland (RBS) is a bank that offers personal and business financial services.

RBS can trace its roots back to 1727. Today, RBS is headquartered in Edinburgh and has over 71,000 employees. Royal Bank of Scotland offers digital banking via the website or mobile app.

RBS offers current accounts, mortgages, savings, insurance and loans.

RBS at a glance

Contact details

Social media

Reviews for RBS

Showing 11 of 604 company reviews • Last reviewed within 7 days

totally disgusted at the attitude of staff when i wa...

Select current account • 8th August 2025

totally disgusted at the attitude of staff when i was reporting a death!disgrace!so unhelpful.seemed as though he wanted to make life even harder for me!

{"display":"Melanie Mann","full_name":"Melanie Mann","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1290871.png"}}'s avatar
Rated Terrible • 1/5
Read more product reviews

RBS Mobile Banking App is Superb!

Select current account • 13th June 2025

RBS Basic current account has a mobile banking app that is modern and user friendly.

{"display":"Gregory M","full_name":"Gregory M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1162813.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 4/5

    My account features are basic but it does exactly wh...

    My account features are basic but it does exactly what I need and has no large account fees. I’ve had very few issues and when... My account features are basic but it does exactly what I need and has no large account fees. I’ve had very few issues and when I have they have always resolved these quickly. I also find it easy to get through to a human in there customer services Read more Read less

    {"display":"Danielle M","full_name":"Danielle M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Helpful and polite staff,

    Helpful and polite staff, excellent guidance, solving issues as soon as possible, great welcoming, great mobile banking service

    {"display":"Hiwa A","full_name":"Hiwa A","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1189930.png"}}'s avatar
  • 5/5

    Been with them for 7 years

    RBS provide multiple accounts for different needs. I have been banking with them since I was 15 at school and developed my accounts as I... RBS provide multiple accounts for different needs. I have been banking with them since I was 15 at school and developed my accounts as I grew up. I have 5 different accounts that I can easily access and view on the app. They offer good interest rates on savings accounts, better deals on mortgages for customers and are easily available to chat on phone, online or in store. Read more Read less

    {"display":"Iona G","full_name":"Iona G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Excellent Standard Current Account

    Very easy to deal with. App is better than most other banks I’ve used.cant fault at all really.

    {"display":"Chris J","full_name":"Chris J","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1157800.png"}}'s avatar
  • 5/5

    Excellent banking app and good information provided

    Excellent banking app and good information provided

    {"display":"Kevin W","full_name":"Kevin W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    I have only had minor difficulties when I needed to...

    I have only had minor difficulties when I needed to contact RBS and over 30+ years they have been very supportive

    {"display":"David P","full_name":"David P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Very happy with RBS service.

    Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative... Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative is the closing of local branches but I am mostly a digital banker so I can see why they've had to do this. Read more Read less

    {"display":"Steve","full_name":"Steve","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    All round brilliant

    Easy and secure app. Good interest rates. Easy to browse other savings or accounts available to you. Good accurate credit score updates. Easy to monitor and track areas of spend.

    {"display":"Ricardo","full_name":"Ricardo","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Switched my current account to get £200.

    Switched my current account to get £200. Everything went smoothly with switch but had to go in and complain twice before I receive the £200... Switched my current account to get £200. Everything went smoothly with switch but had to go in and complain twice before I receive the £200 . Which took about 6 months before I received it Read more Read less

    {"display":"diane","full_name":"diane","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

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