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RBS reviews

RBS Logo
Rated Good • 3.95/5

RBS reviews

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Unverified business Last reviewed within 7 days
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  • FCA approved and regulated
    FCA approved and regulated
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • On-line application and approval process
    On-line application and approval process
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 613 product reviews

Average score of 3.95/5
5 star
54%
4 star
18%
3 star
12%
2 star
7%
1 star
9%
Reviews for RBS have trended positively over the past 90 days

Latest positive rating

5/5

Digital banking with RBS Select Account

The account is easy to use, accessible via mobile banking and internet banking. Paperless statements are also a feature besides regular updates on financial insights.

{"display":"Gregory M","full_name":"Gregory M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1162813.png"}}'s avatar

Latest negative rating

2/5

Had a number of issues with this company recently.

Had a number of issues with this company recently. The customer service has been dreadful. Consistently having to chase up for complaints follow up.

{"display":"Ross","full_name":"Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Select current account
Ross 22nd January 2026
See more reviews for RBS products

About RBS

Royal Bank of Scotland (RBS) is a bank that offers personal and business financial services.

RBS can trace its roots back to 1727. Today, RBS is headquartered in Edinburgh and has over 71,000 employees. Royal Bank of Scotland offers digital banking via the website or mobile app.

RBS offers current accounts, mortgages, savings, insurance and loans.

RBS at a glance

Contact details

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Reviews for RBS

Showing 11 of 613 company reviews • Last reviewed within 7 days

Digital banking with RBS Select Account

Select Silver Current Account • 23rd January 2026

The account is easy to use, accessible via mobile banking and internet banking. Paperless statements are also a feature besides regular updates on financial insights.

{"display":"Gregory M","full_name":"Gregory M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1162813.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great service.

Select current account • 22nd January 2026

Great service. Opened several new accounts with good interest rates. Monthly reward savings are helpful.

{"display":"Jamie Trinder","full_name":"Jamie Trinder","avatar":{"url":"\/assets\/uploads\/avatars\/users\/535203.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 2/5

    Had a number of issues with this company recently.

    Had a number of issues with this company recently. The customer service has been dreadful. Consistently having to chase up for complaints follow up.

    {"display":"Ross","full_name":"Ross","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Select current account
    Ross 22nd January 2026
  • 5/5

    The staff at theRBS branch at Hamilton are very frie...

    The staff at theRBS branch at Hamilton are very friendly and helpful especially after my loss to organising my accounts even to look other accounts elsewhere

    {"display":"EDDIE Toal","full_name":"EDDIE Toal","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Been with RBS for over 30 years and never had one pr...

    Been with RBS for over 30 years and never had one problem.

    {"display":"Lawrence Newman","full_name":"Lawrence Newman","avatar":{"url":"\/assets\/uploads\/avatars\/users\/763545.png"}}'s avatar
  • 5/5

    Needed a loan to clear debt.

    Needed a loan to clear debt. Applied and accepted quickly, no issues. Excellent service

    {"display":"AP","full_name":"AP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Personal Loan
    AP 22nd January 2026
  • 5/5

    Despite the issues the staff have gone out of their...

    Despite the issues the staff have gone out of their way to address any issues

    {"display":"Barbara ","full_name":"Barbara ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    An RBS Premier customer for nearly 40 years, I'm done

    An RBS Premier customer for nearly 40 years, I intend to move everything away from them (mortgage, current account, savings, ISA, credit cards). In resetting... An RBS Premier customer for nearly 40 years, I intend to move everything away from them (mortgage, current account, savings, ISA, credit cards). In resetting my mortgage rate they are significantly less competitive than other providers, but the biggest issue is the "LOYALTY" disincentive - they give far better rates for new customers. Now they can argue this is "market practice" but it is STUPID discriminatory business, which shoves 2 fingers in your face and clearly says "RBS DON'T CARE ABOUT LOYALTY". In an era when we can move accounts so freely to blatantly provide poorer service and rip off loyal customers should not be tolerated. And I'm supposed to be "Premier" client. It seems they are relying on customer apathy (and maybe that works for some, maybe its ok for small balances) but frankly this is a disgusting treatment Read more Read less

    {"display":"RT","full_name":"RT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Black Current Account
    RT 18th November 2025
  • 1/5

    Not worth the paper it's written on

    The RBS Platinum Account is not worth the paper it's written upon. Took the cover out mainly for travel insurance and mobile phone insurance. When... The RBS Platinum Account is not worth the paper it's written upon. Took the cover out mainly for travel insurance and mobile phone insurance. When I went to make a claim on the travel insurance all of a sudden we don't cover this and we don't cover that. In short the general cover that a normal person would need from travel insurance is not covered and really and truly a complete WASTE OF MONEY! Read more Read less

    {"display":"Taj","full_name":"Taj","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 1/5

    totally disgusted at the attitude of staff when i wa...

    totally disgusted at the attitude of staff when i was reporting a death!disgrace!so unhelpful.seemed as though he wanted to make life even harder for me!

    {"display":"Melanie Mann","full_name":"Melanie Mann","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1290871.png"}}'s avatar
  • 5/5

    RBS Mobile Banking App is Superb!

    RBS Basic current account has a mobile banking app that is modern and user friendly.

    {"display":"Gregory M","full_name":"Gregory M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1162813.png"}}'s avatar

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