Helpful and polite staff, excellent guidance, solving issues as soon as possible, great welcoming, great mobile banking service

RBS provide multiple accounts for different needs. I have been banking with them since I was 15 at school and developed my accounts as I... RBS provide multiple accounts for different needs. I have been banking with them since I was 15 at school and developed my accounts as I grew up. I have 5 different accounts that I can easily access and view on the app. They offer good interest rates on savings accounts, better deals on mortgages for customers and are easily available to chat on phone, online or in store. Read more Read less

Very easy to deal with. App is better than most other banks I’ve used.cant fault at all really.

Excellent banking app and good information provided

I have only had minor difficulties when I needed to contact RBS and over 30+ years they have been very supportive

Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative... Very happy with RBS service. Offered a customer health check a few years ago which helped get me the right accounts for me. Only negative is the closing of local branches but I am mostly a digital banker so I can see why they've had to do this. Read more Read less

Easy and secure app. Good interest rates. Easy to browse other savings or accounts available to you. Good accurate credit score updates. Easy to monitor and track areas of spend.

Switched my current account to get £200. Everything went smoothly with switch but had to go in and complain twice before I receive the £200... Switched my current account to get £200. Everything went smoothly with switch but had to go in and complain twice before I receive the £200 . Which took about 6 months before I received it Read more Read less

I'm not a customer of great wealth, in fact I do have an overdraft facility which I occasionally have the need to use, however my... I'm not a customer of great wealth, in fact I do have an overdraft facility which I occasionally have the need to use, however my bank (who I've been with since the early 1980s) have always treated me respectfully and offered assistance when they felt I needed it and which at times I have accepted. They have looked after me personally when I had a local branch, and are now continuing to do so over the internet. My account fluctuates due to the fact my pension date changes, but they take this into consideration and always inform me when I am about to go into my overdraft. This account has suited my needs and RBS have always been fair and helpful and have always been there for me. I would, and have done many times, recommended RBS to friends and family. Needless to say I would never change banks; why should I when, as such a lowly customer, I receive such excellent service. Read more Read less