Very efficient service ,intuitive online application system

I have banked with Virgin since their takeover of the Clydesdale and have been happy

Needed a current account with no overdraft facility, due to tight budgets on a low income. Virgin Money were more than happy to oblige with... Needed a current account with no overdraft facility, due to tight budgets on a low income. Virgin Money were more than happy to oblige with their 'M' current account with a linked 'M' saver account. Both accounts can be accessed with the Virgin app, which is great. Read more Read less

I raised a formal complaint and despite replying several times and requesting a SAR they have ignored me. Astonishing isn't it. What is crazy is... I raised a formal complaint and despite replying several times and requesting a SAR they have ignored me. Astonishing isn't it. What is crazy is that I sent two emails ,one regarding the complaint and one about another matter and they replied to the other one but blatantly ignored the complaint despite the strict regulations in places governing credit card providers. On that basis I don't have much good to say. A SAR is a legal requirement, not something you can pick or choose whether to answer. Read more Read less

Having been a loyal client for several years, I feel compelled to share my profound appreciation for the consistently exceptional service provided by this institution.... Having been a loyal client for several years, I feel compelled to share my profound appreciation for the consistently exceptional service provided by this institution. What truly distinguishes them in the UK’s competitive financial landscape is their unwavering reliability and the remarkable way they have evolved without ever compromising their core values of integrity and excellence. Throughout our long-standing relationship, they have demonstrated an unparalleled ability to anticipate my financial needs with precision and care. Their team doesn't just process transactions; they cultivate genuine partnerships, offering astute guidance and support that has been instrumental to my financial well-being. It is rare to find an organization that maintains such a high caliber of professionalism while remaining so deeply approachable and human-centric. They are, without a doubt, a benchmark for excellence in modern banking, and I look forward to many more years of continued collaboration." Read more Read less

3 year cash isa was a very good interest rate and well worth investing for the 3 year term

Great Customer Service Experience!

The thing that sets Virgin Money apart is the experience from the minute you apply until you register the app. It’s smart, modern, and crystal... The thing that sets Virgin Money apart is the experience from the minute you apply until you register the app. It’s smart, modern, and crystal clear. It’s not your normal bank that uses big confusing words - you know what’s happening now and next. Their app is amazing and very easy to use, and their live chat staff are very friendly and also upbeat. Read more Read less

Great interest rate and super fast and easy to open and manage online account