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Virgin Money reviews

Virgin Money Logo
Rated Good 3.55/5

Virgin Money reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
  • FCA approved and regulated
    FCA approved and regulated
  • Fully digital service with no in-person branches
    Fully digital service with no in-person branches
  • Manage your account or policy via an app or website
    Manage your account or policy via an app or website
  • Provides paperless statements and documents
    Provides paperless statements and documents

Review summary

People rate this company as Good based on 1,711 product reviews

Average score of 3.55/5
5 star
58%
4 star
12%
3 star
4%
2 star
3%
1 star
23%
Reviews for Virgin Money have trended negatively over the past 90 days

Latest positive rating

5/5

Virgin Money Cash ISA

I have had a Cash ISA with Virgin Money for 3 years now. The interest rate is very good for an easy access account. Customer Service is also very good.

{"display":"Molly57","full_name":"Molly57","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Cash ISA
Molly57 21st April 2025

Latest negative rating

1/5

incredibly frustrating experience

I’ve had an incredibly frustrating experience with Virgin Money Travel Insurance. I submitted a straightforward claim on 10 April after my child fell ill on... I’ve had an incredibly frustrating experience with Virgin Money Travel Insurance. I submitted a straightforward claim on 10 April after my child fell ill on holiday and we had to see a private GP due to high fever — a minor, basic medical expense. Despite uploading all required documents the same day, nothing happened until I followed up. Only then was my claim assigned and the status updated to “we have raised your payment” on 22 April. Since then, there has been no confirmation email, payment, or further communication. I’ve emailed their claims partner multiple times — no reply, just ignored me. When I called, I was told “today or tomorrow” again and again, with no escalation or real progress. Support staff sound scripted and passive. This was a low-value, non-complex claim — it should never take over three weeks with no resolution. I’ve now had to raise a formal complaint and may take the issue to the Financial Ombudsman if not resolved soon. Very disappointing service. Read more Read less

About Virgin Money

Virgin Money is a UK financial services company.

Virgin Money has been owned by Nationwide Building Society since 2024. The original Virgin Money brand was founded by Richard Branson in 1995. Today, Virgin Money has over 6.6m customers. Accounts can be managed online via internet banking or a mobile app.

Virgin Money products include current accounts, savings, loans, insurance, credit cards, mortgages and pensions.

Virgin Money at a glance

Contact details

Social media

Reviews for Virgin Money

Showing 11 of 1711 company reviews Last reviewed within 7 days

incredibly frustrating experience

Travel Insurance 2nd May 2025

I’ve had an incredibly frustrating experience with Virgin Money Travel Insurance. I submitted a straightforward claim on 10 April after my child fell ill on... I’ve had an incredibly frustrating experience with Virgin Money Travel Insurance. I submitted a straightforward claim on 10 April after my child fell ill on holiday and we had to see a private GP due to high fever — a minor, basic medical expense. Despite uploading all required documents the same day, nothing happened until I followed up. Only then was my claim assigned and the status updated to “we have raised your payment” on 22 April. Since then, there has been no confirmation email, payment, or further communication. I’ve emailed their claims partner multiple times — no reply, just ignored me. When I called, I was told “today or tomorrow” again and again, with no escalation or real progress. Support staff sound scripted and passive. This was a low-value, non-complex claim — it should never take over three weeks with no resolution. I’ve now had to raise a formal complaint and may take the issue to the Financial Ombudsman if not resolved soon. Very disappointing service. Read more Read less

Rated Terrible 1/5
Read more product reviews

Virgin Money Cash ISA

Cash ISA 21st April 2025

I have had a Cash ISA with Virgin Money for 3 years now. The interest rate is very good for an easy access account. Customer Service is also very good.

Rated Excellent 5/5
Read more product reviews
  • 5/5

    The staff are absolutely fantastic they are helpful,...

    The staff are absolutely fantastic they are helpful,will come and ask if you are okay and can they help in anyway.

  • 5/5

    Joining was very straightforward

    Joining was very straightforward

    {"display":"Julie P","full_name":"Julie P","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Access Savings
    Julie P 14th April 2025
  • 1/5

    opened a virgin money ISA unable to transfer funds...

    opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days... opened a virgin money ISA unable to transfer funds from my virgin current A/C to ISA account despite spending about 3 hrs over 2 days on the phone trying to explain the problem this is very bad customer relations , Read more Read less

    {"display":"john lindley","full_name":"john lindley","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Cash ISA
    john lindley 9th April 2025
  • 1/5

    deceitful and unprofessional approach to insurance

    Virgin Money offers 5-star rated travel insurance with a range of policy add-ons exist just to book an expensive policy with no protection. I searched,... Virgin Money offers 5-star rated travel insurance with a range of policy add-ons exist just to book an expensive policy with no protection. I searched, paid and chose them because I wanted to insure travel disruption only to be told they acknowledge it for delays over 12 hours. I was going on a 3 day return trip and had connecting flights, so the only reason why I needed a policy is to cover any delay. If I went for someone else, I would have actually had a policy which protected me. Shameful experience Read more Read less

    {"display":"Tea C","full_name":"Tea C","avatar":{"url":"\/assets\/uploads\/avatars\/users\/819129.png"}}'s avatar
    Travel Insurance
    Tea C 9th April 2025
  • 5/5

    Good banking app and competitive fees

    Really good banking app and easy to understand fees and various features. Also really good balance transfer rates which helped to pay off my debt.

    {"display":"Kris","full_name":"Kris","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1140714.png"}}'s avatar
    Credit Cards
    Kris 5th April 2025
  • 5/5

    Virgin Money review

    Customer friendly website and competitive savings interest rates

    {"display":"Colin K","full_name":"Colin K","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Access Savings
    Colin K 4th April 2025
  • 1/5

    Whatever you do - do NOT use Virgin Travel.

    I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase... I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase the cost significantly, I had to contact Virgin to get a renewal price. I tried phoning - a complete waste of time as I could not get an answer. So I contacted Virgin support via email. I got a reply telling me TO PHONE THEM - pointless. So I used the on line chat and got a review price which I was happy with BUT I could not renew my policy despite following the instructions from the Virgin Chat agent. To make matters worse during the chat, I had to wait 4 or 5 minutes between each response. Anyway, after trying and trying the agent eventually told me to???? TELEPHONE!!! Yes, the bottom line is that Virgin is COMPLETELY USELESS and so now I wil have to find another company for my Travel Insurance. DO NOT BOTHER to use Virgin Travel as the customer service is ABYSMAL. I have to wonder how bad it would be if I wanted to make a claim, no doubt a miserable experience. Obviously, Virgin does not have enough Customer Support staff and those it has are poor quality. Read more Read less

  • 5/5

    Excellent bank.

    Great savings rates,brilliant service and an excellent app. Highly recommended.

  • 5/5

    Very helpful staff who know there jobs

    Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they... Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank very clean Read more Read less

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