Was taken into hospital virgin money sorted out all my expenses would highly recommend them

Refused 1 Transaction x 7 times available credit card on account all ok I called them they stated try again I told them forget it... Refused 1 Transaction x 7 times available credit card on account all ok I called them they stated try again I told them forget it Went to another card it worked straight away USELESS VIRGIN CREDIT CARD RUN A MILE DONT GET 1 OF THESE OF YOU WANT TO USE YOUR CARD Read more Read less

I have been trying to transfer my Virgin pension to AJ Bell for 8 months. That's 8 months of delays and errors by Virgin Pensions.... I have been trying to transfer my Virgin pension to AJ Bell for 8 months. That's 8 months of delays and errors by Virgin Pensions. Customer Service is hopeless and the Virgin Pension only invests in FTSE. Avoid investing with them. Read more Read less

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my... I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Read more Read less

This was so hard to set up Virgin dont seem to act like other banks They locked me out of my app as I tried... This was so hard to set up Virgin dont seem to act like other banks They locked me out of my app as I tried to move money from my current account to my savings account I now just have the savings account and dont use the current account for every day banking Read more Read less

The banking app never works. It's not working properly almost every time I use it

Credit Card gives the opportunity to use cashback. There's a good variety of shops that offer cashback when using Virgin Money Credit Card. I've never... Credit Card gives the opportunity to use cashback. There's a good variety of shops that offer cashback when using Virgin Money Credit Card. I've never had a problem with this card. Read more Read less

Love the portal , easy to use and lots of information. Competitive quote for the family cover I needed.

I took out a Silver annual multi-trip policy with Virgin UK july 22nd. I fell at work august 4th, fractured my elbow and rang to... I took out a Silver annual multi-trip policy with Virgin UK july 22nd. I fell at work august 4th, fractured my elbow and rang to update them of my medical status shortly after the injury. I was advised to cancel my policy because they could no longer insure me for my said medical condition! Despite no substantial result by discussing my only offered option of cancellation with 2 different operators; I then asked to speak with a manager. Admittingly my booked call-back came within the 2-3 days; but I remain baffled ,as to why; when I was effectively insured with them; they had no intentions of continuing to insure me or reassure me during my already traumatic event. The supervisor that rang me informed me that it was a clause on page 14 of my policy that covered THEM against failing to provide me with further cover. I was refunded pro-rata, which meant they returned my money, MINUS a sum which took me up until the end of july. I asked that ALL my money be refunded since the policy was effectively nul and void and had no benefit to my security of possible cancellation of trip due to injury. The manager explained that she was personally unable to approve full refund , but would try to get the remaining money by raising my request as a complaint. That was in excess of 2 weeks ago. I won't hold my breath. Read more Read less