They cancelled my credit card just because i always pay my balance off every month. I have a perfect credit score and they had no... They cancelled my credit card just because i always pay my balance off every month. I have a perfect credit score and they had no reason. I recommend everyone to avoid this company. Read more Read less

Waste of time the system is down so they cant help you so ring back tomorrow. Absolute pathetic

I'm trying to open an ISA online but Virgin's website is sending me in circles. Tried to get help but it says help buying an ISA has been discontinued!

Been with Virgin Atlantic since 1989. And a gold card member pretty much all that time. Decided to take the Virgin Atlantic credit card as... Been with Virgin Atlantic since 1989. And a gold card member pretty much all that time. Decided to take the Virgin Atlantic credit card as a loyal member. Bad mistake. Card been blocked 3 times for no reason. Trying to call their customer services is impossible a bunch of useless pre recordings getting you nowhere. I even pressed the button report a fraud just to get a person the line and nothing! So do not use this garbage and Virgin Atlantic beware of the brand reputation as I am throwing the card away!! Read more Read less

Charged me £15 for a payment made slightly late, and doesn't do anything better than MBNA and others.

My experience with Virgin Money's fraud investigation process was extremely disappointing. My wallet was stolen in the UK and, approximately 30 minutes later, two transactions... My experience with Virgin Money's fraud investigation process was extremely disappointing. My wallet was stolen in the UK and, approximately 30 minutes later, two transactions totalling £1,774.96 were processed by a merchant in North Macedonia. Despite reporting the theft immediately, reporting the transactions while they were still pending, and three further attempts from the same merchant being blocked, Virgin Money rejected my fraud claim because their records showed "Chip and PIN" authentication. What concerns me most is that American Express and NatWest, whose cards were stolen in the same incident, independently identified the activity as fraud and blocked or cancelled the transactions. Virgin Money was the only institution to reach a different conclusion. Virgin Money's fraud investigation process appears to be designed to place responsibility on the customer regardless of the evidence provided and, in my case, was clearly inconsistent with the conclusions reached by established financial institutions such as NatWest and American Express. Even in their final response, Virgin Money acknowledged that the transactions could not have physically taken place in North Macedonia, yet still refused the claim. Based on my experience, I have serious concerns about the fairness, objectivity, and customer focus of Virgin Money's fraud claims process. I would encourage customers to carefully consider how fraud claims may be handled if they ever become victims of theft or card fraud. Read more Read less

My experience with Virgin Money's fraud investigation process was extremely disappointing. My wallet was stolen in the UK and, approximately 30 minutes later, two transactions... My experience with Virgin Money's fraud investigation process was extremely disappointing. My wallet was stolen in the UK and, approximately 30 minutes later, two transactions totalling £1,774.96 were processed by a merchant in North Macedonia. Despite reporting the theft immediately, reporting the transactions while they were still pending, and three further attempts from the same merchant being blocked, Virgin Money rejected my fraud claim because their records showed "Chip and PIN" authentication. What concerns me most is that American Express and NatWest, whose cards were stolen in the same incident, independently identified the activity as fraud and blocked or cancelled the transactions. Virgin Money was the only institution to reach a different conclusion. Virgin Money's fraud investigation process appears to be designed to place responsibility on the customer regardless of the evidence provided and, in my case, was clearly inconsistent with the conclusions reached by established financial institutions such as NatWest and American Express. Even in their final response, Virgin Money acknowledged that the transactions could not have physically taken place in North Macedonia, yet still refused the claim. Based on my experience, I have serious concerns about the fairness, objectivity, and customer focus of Virgin Money's fraud claims process. I would encourage customers to carefully consider how fraud claims may be handled if they ever become victims of theft or card fraud. Read more Read less

Points earned towards future travel, converted to a discount. Good system, the points are good value.

Needed a quick balance transfer card for short term purchase with lowest fee and 3 year 0% - Virgin had the best deal on offer... Needed a quick balance transfer card for short term purchase with lowest fee and 3 year 0% - Virgin had the best deal on offer and the process of borrowing £4000 via balance transfer was easy using my Virgin phone app. Read more Read less