Easy to use app. But shame about delays on updates.

Despite being a customer for many, many years I cannot remember being asked to come into a branch for a review of how my money... Despite being a customer for many, many years I cannot remember being asked to come into a branch for a review of how my money is working for me. Also, my branch closed and account transferred to a different branch, this branch also closed. My new branch is some distance away from. I dislike how customers are supposed to just accept branch closures Read more Read less

Good product, good customer service

Excellent help and advice in the branch , efficient & courteous service

Always been really helpful whenever I have rang with a query. Also my dad passed away recently and they were very helpful with explaining the procedures.

Friendly staff and always give good advice

I find Virgin money 's mobile banking easy to use with excellent help and advice available if needed . As I am limited in mobility... I find Virgin money 's mobile banking easy to use with excellent help and advice available if needed . As I am limited in mobility it is important to me that I can conduct my banking needs securely from home and Virgin Money services enable me to do this with full confidence plus I get a smal! amount of interest paid on my,current account . Read more Read less

They have been great when you have had a problem and sort it out for you

I have had three annual travel policies and three policies specifically for cruises. Until this time I had never needed to make a claim. On... I have had three annual travel policies and three policies specifically for cruises. Until this time I had never needed to make a claim. On our cruise this year we missed a port, so I contacted Virgin to see if we were covered. They advised me I was but needed to contact Ergo travel as they handle claims on behalf of Virgin. A missed port is a very simple claim, as proof is provided by the cruise operator. The claim process was far from simple. A great deal of information was required but I submitted everything they asked for. Email confirmed they would reply in 20 working days, they didn’t. Chased and received what I feel was a rude reply. Called customer services who said they couldn’t help. Not sure what their purpose is then? Suggested I make a complaint if I was unsatisfied. I did. My complaint was upheld and I received £50 compensation. My claim was then denied and when I asked for an explanation had to wait ages again. This has taken over three months to be dealt with. I feel you don’t really know how good your insurance company is until you need to make a claim. On the basis of my experience I will definitely not be renewing with Virgin money. Read more Read less