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Virgin Money reviews

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Rated Good 3.51/5

Virgin Money reviews

Verified business
Last reviewed within 21 days
High street bankCurrent accountISAInvestment account

Review summary

People rate this company as Good based on 1,678 product reviews

Average score of 3.51/5
5 star
58%
4 star
12%
3 star
4%
2 star
3%
1 star
23%
Reviews for Virgin Money have trended positively over the past 90 days

Latest positive rating

5/5

Virgin Atlantic card wow

Good card. Like the website, like the offers

{"display":"Darren Sharp","full_name":"Darren Sharp","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Credit Cards
Darren Sharp 28th November 2024

Latest negative rating

1/5

Have been trying to withdraw my pension or weeks n...

Have been trying to withdraw my pension for weeks now, they keep losing forms or they say they never received it in the post. Beginning... Have been trying to withdraw my pension for weeks now, they keep losing forms or they say they never received it in the post. Beginning to think this is a con and I will never receive my money. Read more Read less

{"display":"Mark H","full_name":"Mark H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Pensions
Mark H 4th December 2024

About Virgin Money

Founded in 1995, Virgin Money offers a range of products and services, including current accounts, savings and loans. The bank caters to both individual and business customers.

Thinking of becoming a Virgin Money customer? Find out what's great, what's ok, and what could be better by reading our Virgin Money reviews. Learn why others chose them and how satisfied they’ve been so far. Find out how Virgin Money’s products and services compare to the rest of the market, and whether existing customers would recommend them. Our Virgin Money reviews are here to help.

If you’re a Virgin Money customer, either for business or personal use, leave a review today. Tell us about the product or service you took out and how satisfied you’ve been. Share any pros and cons you’ve experienced as a Virgin Money customer. Have you found them easy to contact, and has the customer service team been professional and friendly? Write an honest Virgin Money review. Together, we can help people like you make better financial decisions.

Virgin Money at a glance

High street bankCurrent accountISAInvestment accountMortgageTravel insurancePrivate pensionSavings account

Reviews for Virgin Money

Showing 11 of 1678 company reviews Last reviewed within 21 days

**Review for Virgin account Not the first time

M Plus Account 5th December 2024

**Review for Virgin M+ Account Customer Service Experience** Ah, Virgin, where holding music becomes your new favourite playlist, and your account seems as exciting to... **Review for Virgin M+ Account Customer Service Experience** Ah, Virgin, where holding music becomes your new favourite playlist, and your account seems as exciting to them as a forgotten sock under the bed. My recent escapade with Virgin’s M+ account customer service felt like starring in my own tragicomedy – minus the comedy. Let’s start with the wait time. By the time someone answered, I felt like I’d grown a beard, learned to play the ukulele, and made peace with my own mortality. Seriously, if patience is a virtue, Virgin should hand out sainthood certificates to anyone who survives their phone queue. When I finally got through, the chaos began. Imagine a circus, but instead of clowns juggling balls, they’re juggling my account details – and dropping them. Confusion doesn’t even cover it. One department sent me to another, and by the end, I wasn’t sure if I was dealing with customer service or an elaborate game of "pass the parcel." What really took the cake (or maybe just took my will to live) was their sheer lack of interest in my account. I mean, I get it, it’s not the Crown Jewels, but could someone at least pretend to care? Instead, I got all the enthusiasm of a teenager asked to do chores. And the empathy? Non-existent. I could have been telling them my house was on fire, and they’d probably have replied with, "Let me transfer you to the fire department… please hold." In short, dealing with Virgin’s M+ account service was like trying to have a deep conversation with a brick wall – slow, frustrating, and utterly pointless. Virgin, if you’re reading this, maybe try pretending your customers matter? Or at least give us frequent flyer miles for all the time we spend on hold. I finally found somewhere to post this this hash happened several times **Rating: 1/5 stars (and that’s generous)** Read more Read less

Rated Average 3/5
Read more product reviews

Have been trying to withdraw my pension or weeks n...

Pensions 4th December 2024

Have been trying to withdraw my pension for weeks now, they keep losing forms or they say they never received it in the post. Beginning... Have been trying to withdraw my pension for weeks now, they keep losing forms or they say they never received it in the post. Beginning to think this is a con and I will never receive my money. Read more Read less

Rated Terrible 1/5
Read more product reviews
1/9

Products from Virgin Money

Showing 3 of 14 products offered by Virgin Money

Credit Cards

by Virgin Money

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period,...

Credit card
Average Rating of Good
3.72/5 based on 783 individual reviews

Cash ISA

by Virgin Money

Virgin Money offer a range of Cash ISAs. Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at...

ISA
Average Rating of Good
3.97/5 based on 255 individual reviews

Essential Current Account

by Virgin Money

The Virgin Money Essential Current Account is no longer available to new customers. Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve...

Current account
Average Rating of Average
2.86/5 based on 138 individual reviews

Access Savings

by Virgin Money

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Savings account
Average Rating of Good
3.86/5 based on 105 individual reviews

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