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Virgin Money: Essential Current Account reviews

2.99
Based on 141 reviews, last reviewed 2nd Apr 2025
50% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
39%
See only 4 star reviews
11%
See only 3 star reviews
6%
See only 2 star reviews
6%
See only 1 star reviews
38%

Latest highest rating:

5

Very helpful staff who know there jobs Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank... Read more Reviewed on: 2nd April 2025
Colin Grant 's avatar
Colin Grant

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024
Gul's avatar
Gul

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Virgin Money Essential Current Account reviews (141)

Very helpful staff who know there jobs

5
Any time I go into the bank in inverurie Aberdeenshire they are polite and very helpful all ways asking how they can help you, they also keep the bank very clean Reviewed on: 2nd April 2025

The staff are very polite and the website is easy to...

5
The staff are very polite and the website is easy to use. Reviewed on: 20th March 2025

Virgin Money - Great service

5
I've had this account for years and have so far had no issues. The only reason I gave a 9 rather than a 10 is that this account does not have an app available, but I get by using online banking on their website for what I need. Reviewed on: 26th February 2025

Completely useless, l have been on the phone for ove...

1
Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024

Helped my financial health

5
I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day, I’ve had really positive experiences with them. Since banking with Virgin Money, my finances are very healthy. Reviewed on: 24th May 2024

Swift and efficient

5
I recently had to cancel a debit card due to a malfunction at a cash-point machine. The staff in the bank were extremely helpful especially as I was in a bit of a panic thinking some one was trying to clone my card. Reviewed on: 24th May 2024

Interest from a current account.

5
Interest from a current account. What's not to like? Easy to access and use app. Easy access savings account too. Reviewed on: 11th April 2024

Terrible customer service!

1
Terrible customer service! I do not recommend you to use this bank, I have been stuck with the money for a month and a half Reviewed on: 8th March 2024

Very good experience with Virgin Money Bank .

5
Very good experience with Virgin Money Bank . Reviewed on: 10th February 2024

WORST BANK!!!

1
Absolutely terrible bank I banked with Clydesdale bank for 12 years and recently virgin money shut my account down with no explanation with all my money in and still 2 weeks later still won’t deal with my complaint AVOID AT ALL COSTS TERRIBLE Reviewed on: 6th February 2024

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