Virgin Money Essential Current Account Reviews

Usability very poor

I cannot believe what this account has to offer. Can only be taken out in store only. If you want to amend or set up a direct debit or standing order, you have to go in store. Every bank I know you can do almost everything online other than this...

I cannot believe what this account has to offer. Can only be taken out in store only. If you want to amend or set up a direct debit or standing order, you have to go in store. Every bank I know you can do almost everything online other than this account. The CEO of virgin money really needs to review and update his products.

PhilLevel 1

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Very basic banking

Very basic banking account,online mamangement terrible, can view account but that’s it. Cannot transfer,look at direct debits etc. Some of these things such as transferring money to another person or company you cannot even do on the phone,you have to ...

Very basic banking account,online mamangement terrible, can view account but that’s it. Cannot transfer,look at direct debits etc. Some of these things such as transferring money to another person or company you cannot even do on the phone,you have to go in branch to do.would not recommend

Sarah searle Level 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

excellent

been with them for some time and never had any problems 100% professional

clare lapsleyLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Virgin Banking

Great bank with clear, easy to use banking online. Style of wording and set out of all publications are useful but not dull and make you feel positive and happy.

J LoganLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fantastic, personable service

I've been with virgin for over two years and they constantly amazed me with how they go out of their way to help. Whether it's following up on issues, helping to arrange things, or simply saying "leave it with me, I'll sort that for you" so I can get...

I've been with virgin for over two years and they constantly amazed me with how they go out of their way to help. Whether it's following up on issues, helping to arrange things, or simply saying "leave it with me, I'll sort that for you" so I can get on with my day. They are 100% supportive of me and I would (and have) recommend them to everyone and anyone!

Darran KitchenerLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Ghastly bank - one of the worst

I inherited this account since I was previously a happy Northern Rock client until they were taken over by Virgin. I tolerated them for a few years hoping they would be taken over or absorbed into another bank. No such luck. After poor service, lack...

I inherited this account since I was previously a happy Northern Rock client until they were taken over by Virgin. I tolerated them for a few years hoping they would be taken over or absorbed into another bank. No such luck. After poor service, lack of facilities and awareness that customers are important, I gave up and closed the account. Not recommended.

Brian PetersLevel 2

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Basic but brilliant

It may be basic but the Virgin Essential Account is number 1 on my personal list of must -haves. As a part- time worker, I really value not having to fret about fees or charges when I might be inadvertently overdrawn or there’s a problem with my d...

It may be basic but the Virgin Essential Account is number 1 on my personal list of must -haves. As a part- time worker, I really value not having to fret about fees or charges when I might be inadvertently overdrawn or there’s a problem with my direct debits. Not like some other banks I could mention!
Plus I get to earn monthly interest on my balances, and it‘s handy to be able to manage my account online, via phone or through visits to the plush Virgin money lounges. I’ve visited the lounges on many occasions for advice and the staff bend over backwards to help you. The coffee is also excellent! More importantly, this account recognises diversity of income in being open to people on Universal Credit. I feel that this product and its benefits are bringing the humanity back into banking at a time when it is being stripped away by other providers.

Jo ElseLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Welcoming

The staff are easy to talk to. The atmosphere is welcoming. The staff know the meaning of the phrase 'personal banking' and never make you feel that you are wasting their time, no matter what the query is. I'm so glad to have opened my account with...

The staff are easy to talk to. The atmosphere is welcoming. The staff know the meaning of the phrase 'personal banking' and never make you feel that you are wasting their time, no matter what the query is. I'm so glad to have opened my account with them. Thank you.

Maureen SalterLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fast, user-friendly, conform to my expectations

Almost perfect if the online fund transfer and the mobile app options had exist. Staff very nice, online and in branches.

MKLevel 1

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent service

Virgin bank customer are still able to receive a face to face personal service. It is a proper service which treats its customers as valued and important clients. There is always adequate staff to deal with providing a service on a timely and...

Virgin bank customer are still able to receive a face to face personal service. It is a proper service which treats its customers as valued and important clients. There is always adequate staff to deal with providing a service on a timely and courteous manner.

David senior citizenLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Fast and helpful

When setting up a new joint account the staff in my local branch were very helpful and efficient. We had our two children with us who were rapidly growing bored. But before we knew it we were finished and the cards and paperwork were in the post by...

When setting up a new joint account the staff in my local branch were very helpful and efficient. We had our two children with us who were rapidly growing bored. But before we knew it we were finished and the cards and paperwork were in the post by the end of the week. Excellent service coupled with beginners like the lounges make Virgin Money my first choice.

Andrew NockoldsLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Customer is King

I always receive a positive friendly experience every visit.Nothing is too much trouble and done with a smile.Keep up the good work

anthony oakesLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Treating the customer more than fairly

Having tolerated atrocious service and attitudes from RBS in recent years I am overjoyed to have transferred to Virgin Bank as the staff are not only helpful they do truly make you feel a valued customer.

elleLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Pioneering banking

Very friendly, some of the best rates, great lounge facilities.

Mitchell HensmanLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

keeping it simple

helpful people at virgin help me keep my banking life simple

Peter George BildLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Doing what a bank should do.

When our previous building society decided to stop current accounts we had a check on what was available and choose Virgin Money. We should have changed to them years ago. The help they gave changing accounts was excellent and the support and rewards...

When our previous building society decided to stop current accounts we had a check on what was available and choose Virgin Money. We should have changed to them years ago. The help they gave changing accounts was excellent and the support and rewards are great as well. Use the Virgin Lounge is the icing on the cake.

Steven WellsLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Honestly Honourable Account

From setting up the account (in the executive yet friendly atmosphere of their branch) to making debit payments without charge abroad, i have never enjoyed a better experience with my bank and account.

Matt WestcotrLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Excellent service!!!

I had a very difficult time losing my job and then losing my father. Times were tough, I needed to reorganise my debt and and move out of my home. Virgin Money was the one bank that was there for me, offering a basic account to help me get back on my...

I had a very difficult time losing my job and then losing my father. Times were tough, I needed to reorganise my debt and and move out of my home. Virgin Money was the one bank that was there for me, offering a basic account to help me get back on my feet. The branch staff in Cardiff could not have been more understanding and helpful!
Things are now getting better in my personal life. I will be launching my own business shortly. I am so happy with how things have evolved over the last 12 months and I can honestly say that without the support from Virgin Money, I wouldn't be in the position I am now to move forward and live my life again. Thanks Virgin Money!

Dayle ParfittLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review

Personal F2F service

I’m so happy with the ability to walk into my local branch and have anything solved through F2F discussion in minutes. The added bonus is the relaxing Haymarket lounge when I need to stop off in the west end and check my emails.

Phil HinckleyLevel 1

(1)

• Share on Twitter
• Share on Facebook
• Embed Review

Outstanding

Awesome staff. Brilliant support. They go the extra mile to help customers. They have a ‘nothing is too much trouble ‘ attitude which runs through the organisation like a stick of rock. I am also pleased to see their charity this year is supporting men...

Awesome staff. Brilliant support. They go the extra mile to help customers. They have a ‘nothing is too much trouble ‘ attitude which runs through the organisation like a stick of rock. I am also pleased to see their charity this year is supporting mental health. All in all a fab place to bank. Thank you to all the staff

ZenaLevel 1

(0)

• Share on Twitter
• Share on Facebook
• Embed Review