NatWest Reward Account Reviews

  Ratings based on 120 reviews       Last review 4 months ago    

Considering opening, or switching to the popular NatWest Reward current account? Check to the reviews from people just like you first, on Smart Money People. Our community shares their experiences of NatWest's branch network and availability, customer...

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Considering opening, or switching to the popular NatWest Reward current account? Check to the reviews from people just like you first, on Smart Money People. Our community shares their experiences of NatWest's branch network and availability, customer service levels, and even using the app to manage their account so that you can get a better idea about what it's like to be a day-to-day NatWest customer. Or do you already have the Reward account? If so, please share a review of your own and your comments will help others!

Overall Rating

Amazing

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NatWest Review Insight

What are people saying in their reviews?

Incentives

69% of feedback is Process related

Customer profile

Top Age Profile: 35-44

Top Channel Preference: App

Your Reward Account Reviews

120 reviews

Review NatWest's Reward Account now

Methods not suitable for modern times

Still require card readers for transactions over a certain amount- unable to use mobile app to authorise/create these payments , meaning that you need to use a desktop browser. Not had this experience with other banks. Flakey chat support too, and you... Read more

Still require card readers for transactions over a certain amount- unable to use mobile app to authorise/create these payments , meaning that you need to use a desktop browser. Not had this experience with other banks. Flakey chat support too, and you often get conflicting messages from different reps. Phone support is pretty good though, no issues with that.

Reviewed on 14th June 2021
Chris Rowlands's avatar
Chris Rowlands

Always willing to find a solution

There are so many ways to engage with NatWest which means I feel safe and I can get the answer I need day or night.

Reviewed on 28th April 2021
Sara Morris's avatar
Sara Morris

Ease of use

Virtual assistant linked to my accounts is very helpful after normal banking hours.

Reviewed on 28th April 2021
April's avatar
April

Online customer service

I have good experience regarding my query recently

Reviewed on 28th April 2021
Bilal Ahmad's avatar
Bilal Ahmad

Really easy switch

I really love this account, it gives you rewards just paying your bills, I only switched a few months ago and my rewards have built up to £25, which you can just leave to save or use on great offers, The app is fantastic and answers most questions and ... Read more

I really love this account, it gives you rewards just paying your bills, I only switched a few months ago and my rewards have built up to £25, which you can just leave to save or use on great offers, The app is fantastic and answers most questions and it’s easy to contact them. I moved from the co-op to this account so it has been a huge change but I and really enjoying this account.

Reviewed on 16th April 2021
Donna's avatar
Donna

Best account ever!

I earn money for my direct debits and have a great overdraft limit. I’ve used many banks previously, and not one came close to the exception service I receive from NatWest.

Reviewed on 7th April 2021
Paul's avatar
Paul

Gives free money every month and the app is very good

Pays 5 pound a month for logging into the app and having 2 direct debits. App is very good, only have to visit a branch if I need to pay cash in

Reviewed on 6th April 2021
Jim's avatar
Jim

Good with customers

I switched over from HSBC and I had a wonderful experience with Natwest. Most of the services offered by them are hasstle free and self explanatory. Also, some of the services such as funancial health check is benefitial especially during covid times

Reviewed on 2nd April 2021
Abhishek Sharma's avatar
Abhishek Sharma

Solid bank

Rewards account is nice - bit of faff to transfer rewards into account but makes a few quid every month. App is solid and anytime I've had to call it's been quick and easy.

Reviewed on 26th March 2021
Andy Clegg's avatar
Andy Clegg

great app and all rounder bank

Natwest do everything your need. Good bank account range, credit cards and mortgage rates. Most importantly, the app is among the best.

Reviewed on 25th March 2021
Nathan's avatar
Nathan

Im really happy

The reward account it great - I’ve found it really easy to rack up and cash in awards over time and it definitely incentivizes me using the account. Customer service has also been excellent.

Reviewed on 24th March 2021
Hannah's avatar
Hannah

Great Bank

Have been banking with Natwest for over 10 years and they give expert advice and helped me with a charge back claim.

Reviewed on 21st March 2021
Tanim's avatar
Tanim

Great app!

Really easy to use and brilliant features on the app!

Reviewed on 20th March 2021
markj3000@gmail.com's avatar
markj3000@gmail.com

Good customer service

I made a mistake with my Date of Birth when applying for a new Reward Account. I went to my local branch and was helped to correct the problem. I now have two Reward accounts and find them easy to manage using a separate app on each of my iPhones.

Reviewed on 11th March 2021
Norman's avatar
Norman

Banking with ease and old fashion service

Remembering when you went to a bank for help , and waited to talk to someone , i have always found personal banking on line with Natwest was made so Simple even i could do it with ease , But the personal banker I have a face and voice at the end of... Read more

Remembering when you went to a bank for help , and waited to talk to someone , i have always found personal banking on line with Natwest was made so Simple even i could do it with ease , But the personal banker I have a face and voice at the end of the line . Complements the online assist nicely , good advice and helpful with Common sense good advice to improve my money working with changing to new accounts which benefit me . Thankyou !

Reviewed on 23rd February 2021
Mr Stuart Rawlings's avatar
Mr Stuart Rawlings

First class account

Great account with easy rewards. Customer service also first place

Reviewed on 22nd February 2021
PQ's avatar
PQ

Worst Bank with Appalling Service.

Been with this worst high street bank for a while.Worst Service when compared to other new banks in UK.Services are very traditional and outdated.Sales calls are horrendous and haunting if you are a Home owner to switch Mortgage to them without... Read more

Been with this worst high street bank for a while.Worst Service when compared to other new banks in UK.Services are very traditional and outdated.Sales calls are horrendous and haunting if you are a Home owner to switch Mortgage to them without understanding the rationale why customer didn’t approach Natwest initially.Service has been from Bad to Worse.This could be evidenced from various social platforms people created to vent their frustrations.

Reviewed on 18th February 2021
VK's avatar
VK

Efficient account that pays monthly rewards

I was pleasantly surprised by the efficient switching service when I moved to NatWest and about 4 months later enjoyed a financial bonus for switching & have watched my monthly financial rewards accumulate so I can use them for a treat or a special... Read more

I was pleasantly surprised by the efficient switching service when I moved to NatWest and about 4 months later enjoyed a financial bonus for switching & have watched my monthly financial rewards accumulate so I can use them for a treat or a special occasion or exchange them with one of the recommended companies to generate a little more cash back. It’s a win win

Reviewed on 17th February 2021
JacquiS 's avatar
JacquiS

Banking made easy

Natwest rewards account provides easy online banking as well as in branch services with friendly and helpful staff throughout the pandemic. I get rewards for spending on my credit card and logging into my banking app. The linked savings account means... Read more

Natwest rewards account provides easy online banking as well as in branch services with friendly and helpful staff throughout the pandemic. I get rewards for spending on my credit card and logging into my banking app. The linked savings account means I can earn some interest for saving regularly. A good bank that is trustworthy and reliable as well as giving back to its customers.

Reviewed on 17th February 2021
Fiona sutherland's avatar
Fiona sutherland

I love the Mobile App

They have the best Mobile App. I can now see my rewards in the app

Reviewed on 18th January 2021
Rachael Amy's avatar
Rachael Amy