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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (969 reviews)

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4.77

Based on 969 reviews, last reviewed 3rd Feb 2026

1300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent Fraud Dpartment Performance When my account was scammed, their fraud department were efficient and sympathetic. The money scammed was returned within 3 days of it leaving my acc... Read more Reviewed on: 3rd February 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (969)

Excellent Fraud Dpartment Performance

When my account was scammed, their fraud department were efficient and sympathetic. The money scammed was returned within 3 days of it leaving my account and my debit card was replaced within 5 days. Reassuring and excellent service. Reviewed on: 3rd February 2026

NatWest bank is a star

Always find Nat West offer excellent products, competitive rates on loan and 0,° credit cards Reviewed on: 27th January 2026

Good solid banking

Never had a problem. The app works well, Friendly and efficient customer service in branch. Reviewed on: 26th January 2026

Best Bank, account, and app.

NatWest Reward has been my main bank account now for years. Best bank and best account I've had. Been banking with Natwest for years. Great Banking App, well designed, easy to use, reliable, far better than many other banking apps I've used. Reviewed on: 26th January 2026

Natwest has been my go to bank

I have been a loyal customer for 60years because of the service i have experienced over this time period. Cora can be very helpful and also very annoying, but she will ultimately get a real person eventually. the rewards are a real perk and i have amassed well over £1000 which is a fantastic bonus.for spending i would have done anyway. Reviewed on: 25th January 2026

10 out of 10 all round

I've been a Natwest customer for 63 years - a personal account for everyday use and now an online Reward account which amongst other things rewards the weekly shop. I've never had anything but helpful and excellent service, particularly when I was a victim of fraud. 10 out of 10 all round! Reviewed on: 24th January 2026

Nat West is an excellent bank

Have banked with Nat West for over 5 years now and have borrowed via a loan and credit cards through Nat West with excellent rates and customer service Reviewed on: 23rd January 2026

Banked with NatWest since 1969 without a problem.

Have banked with NatWest since 1969 and can honestly say that I have never had cause to complain in all that time. The disappearance of branches is inconvenient to some but it must be years since I needed to visit a branch as you can do so much online or at the post office so it is understandable that if footfall is so much lower then commercial decisions have to be made. Reviewed on: 23rd January 2026

Intuitive applications and ready to help anyone

Always updating app and very easy to find out interest rates, compare items and do everyday banking on the app. feels secure and help is available if needed. Also love the mobile banking vehicles they have for people who need it Reviewed on: 22nd January 2026

They been very helpful with me and sorted stuff out...

They been very helpful with me and sorted stuff out for me as well Reviewed on: 22nd January 2026

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