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NatWest Reward Account Reviews

Ratings based on 44 reviews Last review 3 days ago

Considering opening, or switching to the popular NatWest Reward current account? Check to the reviews from people just like you first, on Smart Money People. Our community shares their experiences of NatWest's branch network and availability, customer...

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Considering opening, or switching to the popular NatWest Reward current account? Check to the reviews from people just like you first, on Smart Money People. Our community shares their experiences of NatWest's branch network and availability, customer service levels, and even using the app to manage their account so that you can get a better idea about what it's like to be a day-to-day NatWest customer. Or do you already have the Reward account? If so, please share a review of your own and your comments will help others!

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Our Smart Money People 360° Rating

NOT RATED
Combines our customer review data set with wider market analysis. Find out more here.

Your Reward Account Reviews (44)

7th November 2018

An okay account if you aren't bothered about online services

I moved to NatWest from Halifax because I'd seen their advertising about their 'brilliant' online banking service and app. I've been left feeling like I've traded in a BMW X7 for Del Boy's 3 wheeler. Their online offering is poor, and I don't get...

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I moved to NatWest from Halifax because I'd seen their advertising about their 'brilliant' online banking service and app. I've been left feeling like I've traded in a BMW X7 for Del Boy's 3 wheeler. Their online offering is poor, and I don't get the hype about their app, it's very inferior to most other banks offerings - it's basic and doesn't feel very interactive. It's clear NatWest has suffered a lack of investment since being taken over by RBS. Their technology is way behind that of other banks, and it's not worth the switch unless you prefer to do your banking in branch. Their branches are pleasant, and their staff generally are very approachable. I also like the fact that their branches have coin pay in machines which are rare amongst high street banks, but I'm not sure that facility makes up for the dismal online offering.

5th November 2018

Rewards & App

A really good value account where I get 2% back on the household bills I pay and also get cashback on my Credit Card spends. I'm earning back much more than the £2 cost a month! I use my app every day to check y account and my Rewards and I couldn't ...

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A really good value account where I get 2% back on the household bills I pay and also get cashback on my Credit Card spends. I'm earning back much more than the £2 cost a month! I use my app every day to check y account and my Rewards and I couldn't be without it!

4th August 2018

Poor online offering

NatWest internet banking is pretty poor, compared to some of the other major high street banks services on offer. It feels basic, there's a LOT of words in front of you on the screen, links are not clear. It's generally messy to look at and not very...

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NatWest internet banking is pretty poor, compared to some of the other major high street banks services on offer. It feels basic, there's a LOT of words in front of you on the screen, links are not clear. It's generally messy to look at and not very interactive. For example, applying for a new product when you're logged in takes you out of internet banking and to the main NatWest website. The whole thing needs a complete redesign to make it look fresher, and to make it more intuitive. The App isn't much better, amazed it won best banking app, clearly voted on by people who have never used anything else.

28th January 2018

Making life easier

NatWest have made all my banking simple, allowing me to bring my account, mortgage, savings and my kids accounts into an easy and manageable system, especially with their...

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NatWest have made all my banking simple, allowing me to bring my account, mortgage, savings and my kids accounts into an easy and manageable system, especially with their app.

Their in branch service offers me multiple ways to bank, minimising queues and making the whole process simple. Wouldn’t bank anywhere else.

24th January 2018

Great account that pays!

We set up a joint account with Natwest Rewards when we bought our first home. we pay all of our bills through the account and so far have accumulated quite alot of rewards. Really pleased with the service, the app is great and easy to use.

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