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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.83 (950 reviews)

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4.78

Based on 950 reviews, last reviewed 12th Jun 2025

78% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Excellent customer service Excellent customer service always got your back, no problem is to big or to small.An outstanding bank that is always there for it's customers and puts... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Reward voucher not accepted, B&Q Exchanged £100 of rewards for a £100 B&Q voucher, however B&Q will not accept the voucher and NatWest won’t cancel the voucher and refund back to the ... Read more Reviewed on: 20th June 2024

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (950)

Amazing

I love my rewards account because you get money back that you can bank or turn it to stuff Reviewed on: 14th May 2017

Great customer service in person and phone.

Great customer service in person and on the phone. Reviewed on: 1st March 2017

Easy and simple banking

Coming to NatWest from Barclays was such an easy process, NatWest made it simple and I hardly had to make any effort at all. Any banking I do now whether it's online or in store is quick and easy which is what I like from a bank. Reviewed on: 12th February 2017

modern efficient banking

Great in store service and genuine help Reviewed on: 11th February 2017

Rewards for Bills!

We opened a joint account with Natwest when we bought our first home together back in May last year. We get 3% rewards back on just paying bills which is brilliant for actually doing what you have to do. Very pleased with the service, the mobile app is brilliant and customer service in branch was top notch. Reviewed on: 8th February 2017

Amazing and friendly bank

Natwest are great family friendly bank. Whenever I go in I am always greeted and their customer service is brilliant Reviewed on: 4th February 2017

Fantastic Service

The rewards account has offered my husband and I everything we would want from an everyday bank account. We get money back just for paying our household bills, and even get both of our phones insured and European travel insurance (we do pay a little extra for this service, but we still work out much better off). The customer service we have received from Natwest has been helpful and professional at all times, I completely recommend them. Reviewed on: 2nd February 2017

Rewards pay account charge

The rewards for paying utility bills by direct debit easily outweigh the charge for the account. It also means you can get the charge for the cashback credit card reimbursed. Reviewed on: 17th January 2017

Great rewards

Excellent customer service. Great cash back rewards. Simple and easy online banking Reviewed on: 15th January 2017

Rewards are great!

NatWest rewards account works really well. I have all my household bills and my phone bill coming out of the account and I get 3% back. This builds up quickly and can be easily exchanged for vouchers in a variety of stores! For very little work, it's a winning situation. It was easily set up and my direct debits were automatically transferred for me. Love it. Reviewed on: 24th December 2016

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