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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.78 (971 reviews)

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4.78

Based on 971 reviews, last reviewed 20th Feb 2026

1500% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

They helped me set up online banking as the branch s... They helped me set up online banking as the branch sadly closed .Staff were so patient and helpful.The reward account suits my needs well and rewards ... Read more Reviewed on: 20th February 2026

Latest lowest rating:

1

I recently experienced raising a dispute through Nat... I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process ... Read more Reviewed on: 18th November 2025

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (971)

Intuitive applications and ready to help anyone

Always updating app and very easy to find out interest rates, compare items and do everyday banking on the app. feels secure and help is available if needed. Also love the mobile banking vehicles they have for people who need it Reviewed on: 22nd January 2026

They been very helpful with me and sorted stuff out...

They been very helpful with me and sorted stuff out for me as well Reviewed on: 22nd January 2026

NatWest rewards account

It costs £2 a month for a reward account that pays for itself if you have a couple direct debits with them as they reward you with £5 per month as well as being rewarded by shopping with partnered companies over the last year I was rewarded over £50 just for using my bank account as I normally would brilliant bank not only that but if you are feeling generous you can donate your rewards to different charities and it takes as little as 3 days to process to your account would recommend anyone to use a NatWest rewards account Reviewed on: 22nd January 2026

Helped me with fraud issues.

Helped me with fraud issues. And also get money back for having direct debits etc Reviewed on: 22nd January 2026

I banked with NatWest for 30 years until five years...

I banked with NatWest for 30 years until five years ago when I changed to a different bank, followed by another two. With the benefit of hindsight I made a mistake moving from NatWest, I'm now back with them and confident they're the best banking option. The NatWest app is up there with the best and ISA interest rates are competitive. Reviewed on: 22nd January 2026

Rewards account

Good all round experience online app is very up to date and easy to use. Rewards every month for direct debits Reviewed on: 22nd January 2026

A truly rewarding account.

A truly rewarding account. One of the accounts that creates real value, and their offers are really rewarding. Reviewed on: 22nd January 2026

I have had some difficulties with money as well as f...

I have had some difficulties with money as well as finding out that I am a neurodiverse individual. NatWest have assisted and been able to help with advice and assistance. I have worked with them to get my finances in place with the help also of step change Reviewed on: 22nd January 2026

Exceptional service and overall excellent product

Exceptional service and overall excellent product Reviewed on: 22nd January 2026

I recently experienced raising a dispute through Nat...

I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process seems designed to confuse rather than assist. I was left second-guessing myself about whether I was even submitting my issue correctly. Once I managed to submit my dispute, the response time was long, just at the end to receive "The Bank is unable to sit in judgement on the merits of the claim or arbitrate between the parties involved. The only line of enquiry available is where the retailer is unwilling to provide goods or services. Although we are unable to process a claim for you through Mastercard dispute resolution, it does not necessarily follow that you do not have a case. If you pursue the matter through your local Trading Standards Authority or Citizens Advice Bureau they may be able to advise you further" I am disappointed in their inability to effectively help me resolve the issue and I'm searching for another bank who are respecting their clients more. Reviewed on: 18th November 2025

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