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NatWest: Reward Account reviews

Name: Reward Account
Rating: 4.58 (991 reviews)

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4.58

Based on 991 reviews, last reviewed 10th Jul 2026

78% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Reward accounts worth it I have other accounts which don’t seem to get as much cashback or ‘rewards’. I also love the platinum travel credit card! It’s now my go to card for e... Read more Reviewed on: 11th June 2026

Latest lowest rating:

1

Verification process sucks Tried to get a Natwest Travel Rewards Credit card. Wasted 2 attempts (of multiple calls) in an attempt to getting this sorted. The issue is not the cu... Read more Reviewed on: 10th July 2026

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About this product

The NatWest Reward Account allows you to earn rewards from direct debits and spending at NatWest’s partner retailers.

Rewards can be exchanged for eGift cards or cashback, or you can choose to donate them to charity. This current account has a low monthly fee and gives account holders access to NatWest’s mobile banking app.

NatWest Reward Account reviews help you find out what it’s really like to be a customer. If you’ve used NatWest before, you can also leave a review and share your experience.

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NatWest Reward Account reviews (991)

Verification process sucks

Tried to get a Natwest Travel Rewards Credit card. Wasted 2 attempts (of multiple calls) in an attempt to getting this sorted. The issue is not the customer care but the lack of information that is shared by the backend underewriters via the Customer care to fix the issue and get moving forward. Niether the bank statements, nor the payslips seem good enough as the income proof and the customer care cannot comment on exactly why as they act as the middle man/woman. When they asked for further information such as employment contract etc. i backed off as there is a limit to how much info i want to share with anyone about my personal matters. Bank statements - OK, makes sense. Payslips are pushing it - but i did it either way. Anything else?? Thats where i draw the line. PS: Simultaneously i applied for a Santander Rewards Credit card (similar Travel benefits) for the same credit limit and got it done in less than 15 min in 1 attempt. Card is on its way to me now. Reviewed on: 10th July 2026

Reward accounts worth it

I have other accounts which don’t seem to get as much cashback or ‘rewards’. I also love the platinum travel credit card! It’s now my go to card for everything Reviewed on: 11th June 2026

Really love my reward current account I think its fa...

Really love my reward current account I think its fantastic and its been the perfect account needed for my everyday money needs. Reviewed on: 20th April 2026

Have banked with Natwest since the 90s.

Have banked with Natwest since the 90s. Have never had a problem with them or their customer service. I do like the Rewards and the option to have a linked kids' Rooster account. Solid choice for a current account. Reviewed on: 20th April 2026

The most customer friendly banking app.

The most customer friendly banking app. Great Customer Service. Rewards fairly easy to collect and exchange for credit to bank account or voucher for all sorts of vendors. Annual financial health check included. Reviewed on: 18th April 2026

Straight forward banking

Straight forward when opening the account, mobile app is great, one thing to improve is how long it takes for a new account to be visible in the app. There always seems to be a time gap.. otherwise, great banking. Reviewed on: 17th April 2026

Excellent all round providers

Always ready to help, great provider and great customer service Reviewed on: 16th April 2026

All good.

All good. Can't complain. Easy to use app and account Reviewed on: 16th April 2026

Natwest Reward account great return on direct debits.

Reward account only £2 pm.gives great return on direct debits ....only 2 gives £4 pm .Soon mounts up by end of year. Reviewed on: 26th March 2026

We look after you.

The expert advice and patience given by the staff, is second to none. They have a dedicated telephone line for the elderly, where you get a quick responnse. Reviewed on: 25th March 2026

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