It's so wonderful you can walk in and get help saving etc by the wonderful friendly staff, there and you don't have to do everything... It's so wonderful you can walk in and get help saving etc by the wonderful friendly staff, there and you don't have to do everything on line you get incredible service here. Read more Read less

Extremely efficient service a freephone telephone no as many of your competitors do albeit rather larger! Helping to get younger folk on the housing ladder.

I called into Branch wanting to open a monthly regular saver and it was done for me in5 minutes - a refreshing charge.

The customer experience is very good. Don't just feel like another number.

Its local and accessible and staffed.

Straightforward to transact with, Efficient.

Only joined a week or so ago - thus only had two visits to the branch. I unfortunately left my cheque book in the branch... Only joined a week or so ago - thus only had two visits to the branch. I unfortunately left my cheque book in the branch but received a phone call half an hour later and was able to recover it. Read more Read less

Nothing I can think of to improve.

Helpful and friendly staff, always get to speak to someone, plus if ask for a certain member of staff, usually I get to speak with... Helpful and friendly staff, always get to speak to someone, plus if ask for a certain member of staff, usually I get to speak with them, so I don't have to go though all the details again. Read more Read less