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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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Consumer Guardian

Review summary

People rate this company as Excellent based on 5,435 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5435 company reviews Last reviewed within 7 days

More privacy at the counter please

Savings 17th February 2026

More privacy at the counter please

Verified source
Rated Excellent 5/5
Read more product reviews

The staff are so friendly and helpful.

Savings 17th February 2026

The staff are so friendly and helpful. You could stop being so quick to reduce interest rates as it is making you more like the big banks and is unfortunate.

Verified source
Rated Good 4/5
Read more product reviews
  • 5/5

    I have been with Leek for the last 10 years and use...

    I have been with Leek for the last 10 years and use the Uttoxeter Branch. I visited the branch today as I have concerns about... I have been with Leek for the last 10 years and use the Uttoxeter Branch. I visited the branch today as I have concerns about Lloyds Bank closing in town. I saw Rebecca who sat down with me and went through my options and I am very happy with the service that I received and the friendliness of the staff in the branch. I am a happy customer. Read more Read less

    Savings
    Verified source 17th February 2026
  • 5/5

    I have been with Leek for a few years now and have m...

    I have been with Leek for a few years now and have my savings here because they are local and convenient. The staff in the... I have been with Leek for a few years now and have my savings here because they are local and convenient. The staff in the branch are lovely girls and look after me. Read more Read less

    Savings
    Verified source 17th February 2026
  • 5/5

    A savings plan is nearing maturity

    A savings plan is nearing maturity and a recent visit ti the Derby office proved very helpful and positive in securing a new plan. All... A savings plan is nearing maturity and a recent visit ti the Derby office proved very helpful and positive in securing a new plan. All done while I was in the office, with details processed to commence along with transfer of funds to new plan. Documents received within a week. Thanks. Read more Read less

    {"display":"David Gx","full_name":"David Gx","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David Gx 16th February 2026
  • 5/5

    Everything explained well in a good manner.

    Everything explained well in a good manner. Excellent service

    Savings
    Verified source 16th February 2026
  • 5/5

    Lovely staff very informative, will was great

    Lovely staff very informative, will was great

    Savings
    Verified source 16th February 2026
  • 5/5

    Good Childrens Products

    Been in to Uttoxeter to have an appointment to discuss my childrens accounts with Rebecca. I was provided with great information to enable a decision... Been in to Uttoxeter to have an appointment to discuss my childrens accounts with Rebecca. I was provided with great information to enable a decision to be made in the interests of saving for my childrens futures. Read more Read less

    Savings
    Verified source 16th February 2026
  • 5/5

    I like having a pass book.

    I like having a pass book. I enjoyed our meeting

    Savings
    Verified source 16th February 2026
  • 5/5

    Lovely service from poppy today, it’s great seeing s...

    Lovely service from poppy today, it’s great seeing someone in person

    Savings
    Verified source 16th February 2026
  • 5/5

    I love how everyone friendly everyone is and WILL he...

    I love how everyone friendly everyone is and WILL helped me a lot understanding my ISA

    Savings
    Verified source 16th February 2026

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