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Leek Building Society reviews

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Rated Excellent 4.88/5

Leek Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 2,971 product reviews

Average score of 4.88/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%
Reviews for Leek Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

In branch service review

Efficient polite service. Passbook accounts. Helpful and quick.

Savings
Verified source 30th November 2024

Latest negative rating

1/5

Absolute nightmare

Leek were the main reason why it took so long for me to complete on my purchase. They were uncooperative and would dig their heels... Leek were the main reason why it took so long for me to complete on my purchase. They were uncooperative and would dig their heels in. They refused to lend on my first purchase because they deemed the property unsellable, meaning I had to pull out after 3 months work. Then on my second purchase they were unhappy about a lack of mortgagee protection clause and demanded the lease be varied, even though it could have been covered with an indemnity insurance policy. Varying the lease took 2 months to do even though everything else was ready to go. Overall they made the entire process a nightmare and I am very unhappy with how it was all handled. In the end it took almost 6 months to complete on what would otherwise be a simple purchase and this was down to Leek and their uncooperativeness. I would have gone with another lender but I was so far down the line when they dug their heels in that it would have taken too much time to get another offer sorted. Do better. Read more Read less

{"display":"Isaac A","full_name":"Isaac A","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Isaac A 20th November 2024

About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 2971 company reviews Last reviewed within 7 days

In branch service review

Savings 30th November 2024

Efficient polite service. Passbook accounts. Helpful and quick.

Verified source
Rated Excellent 5/5
Read more product reviews

In branch service review

Savings 30th November 2024

It would be better if we could only deal with one staff member.

Verified source
Rated Good 4/5
Read more product reviews
  • 5/5

    In branch service review

    I was able to sort out my questions and open an account immediately with Veronica.

    Savings
    Verified source 30th November 2024
  • 5/5

    In branch service review

    I was made to feel comfortable, time was taken to explain all the options to me, overall a very good experience.

    Savings
    Verified source 30th November 2024
  • 5/5

    In branch service review

    Clear information online and in welcome pack. Easy to book an appointment online.

    Savings
    Verified source 30th November 2024
  • 5/5

    In branch service review

    Very friendly and very helpful. Nothing is ever too much trouble for the staff.

    Savings
    Verified source 30th November 2024
  • 5/5

    In branch service review

    It was a lovely, warm and pleasant experience in branch - very friendly and personal - the branch was beautiful and welcoming.

    Savings
    Verified source 29th November 2024
  • 5/5

    In branch service review

    Friendly, professional advice, as always, from Beth in Cheadle. A very welcoming branch.

    Savings
    Verified source 29th November 2024
  • 5/5

    In branch service review

    Very personal service. Above and beyond service, as always.

    Savings
    Verified source 29th November 2024
  • 5/5

    In branch service review

    Kind and understanding staff. Excellent service, easy to understand.

    Savings
    Verified source 29th November 2024
  • 5/5

    In branch service review

    We found it easy to be able to make an appointment online in such a short time.

    Savings
    Verified source 28th November 2024

    Products from Leek Building Society

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