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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 5,237 product reviews

Average score of 4.91/5
5 star
94%
4 star
5%
3 star
1%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches offering face-to-face service. Mortgages are praised for being straightforward and supportive, with competitive rates and personal care. On the downside, some find branch hours restrictive and online account management could be smoother, while a few mention issues with mortgage fees and paperwork delays.

Positive themes

  • Leek Building Society staff are consistently friendly, helpful and make you feel valued.
  • Mortgages with Leek Building Society are easy to manage with helpful advisors and good rates.
  • Leek Building Society’s local branches offer a welcoming atmosphere and personal service you don’t get online.

Negative themes

  • Branch opening hours are too limited for those working 9-5 jobs to access easily.
  • Online account setup and management can be tricky and sometimes unreliable.
  • Some mortgage fees and paperwork delays have caused frustration and extra costs.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5237 company reviews Last reviewed within 7 days

Friendly, knowledgeable and professional Staff.

Savings 25th January 2026

Friendly, knowledgeable and professional Staff. Address any queries promptly and always seem happy to help. I love that they are local too

Rated Excellent 5/5
Read more product reviews

The staff in Leek Branch are really friendly and the...

Savings 25th January 2026

The staff in Leek Branch are really friendly and there’s always a great atmosphere

Rated Excellent 5/5
Read more product reviews
  • 5/5

    Congleton Branch.

    Staff are always helpful, friendly, polite and knowledgeable. It’s a pleasure to go into the branch.

    {"display":"David Glenn","full_name":"David Glenn","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David Glenn 25th January 2026
  • 5/5

    Helpful Staff

    We opened cash Isas in Congleton Branch and the staff were very friendly and helpful

    {"display":"Keith R","full_name":"Keith R","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Keith R 24th January 2026
  • 5/5

    Very helpful,

    Very helpful, and easy access, easy to get someone to discuss your personal needs.

    {"display":"HineyV","full_name":"HineyV","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    HineyV 24th January 2026
  • 5/5

    I have been coming to leek building society for a lo...

    I have been coming to leek building society for a long time, I have recommended to my family and friends, my niece even opened an... I have been coming to leek building society for a long time, I have recommended to my family and friends, my niece even opened an account with you. The staff and very friendly. Read more Read less

    Savings
    Verified source 24th January 2026
  • 5/5

    Holiday let mortgage

    Have a Holiday let mortgage with the Leek and they have always been suoer helpful, so i would highly recommend them

    {"display":"Mark","full_name":"Mark","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Mark 23rd January 2026
  • 5/5

    Really friendly and helpful.

    Really friendly and helpful. Really helped answer my questions

    Mortgages
    Verified source 23rd January 2026
  • 5/5

    Excellent customer service they go the extra mile on...

    Excellent customer service they go the extra mile on savings and transactions making it hassle free and always understanding with loads of options on savings.

    {"display":"Mark Jacjson","full_name":"Mark Jacjson","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Mark Jacjson 23rd January 2026
  • 5/5

    Amazing staff friendly , highly recommend

    Amazing staff friendly , highly recommend

    Savings
    Verified source 23rd January 2026
  • 5/5

    I have been coming to leek building society for a lo...

    I have been coming to leek building society for a long time, they are great and the staff are very friendly, I even recommended my... I have been coming to leek building society for a long time, they are great and the staff are very friendly, I even recommended my niece and she opened an account with them. Read more Read less

    Savings
    Verified source 23rd January 2026

    Products from Leek Building Society

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