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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent • 4.89/5

Leek Building Society reviews

Verified businesses always have up to date contact details and can respond to reviews.

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 4,292 product reviews

Average score of 4.89/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%
Reviews for Leek Building Society have trended positively over the past 90 days

Latest positive rating

5/5

Local and easy to access.

Local and easy to access. Good range of products.

{"display":"Claire H","full_name":"Claire H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Claire H 19th April 2025

Latest negative rating

1/5

Cannot access account & stuck in a lockout loop

I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than... I've had a savings account for almost a year and as we all know we shouldn't use the same passwords and codes for more than one place or write them down. This means that if you have an account you don't access very often this can be very troublesome. So i needed a reminder of my username because a PC will not remember it when accessing the site, i then needed a password so i requested a reset, trying to use the reset you need your memorable word and it appears that i have remembered it incorrectly so i attempt to reset my memorable word and then bang. The account i can manage online means i have to call them the next day to regain access. I phoned the next morning and waited all day to be called back, they unlocked me and of course i had my username and a password reset link, it then asked me my memorable word which i don't have and when i clicked reset, i'm locked out again and have to get back on the phone but luckily the phone lines were still supposed to be open for another fifteen minutes but i got voicemail. So i will now be on day three tomorrow and all i'm trying to do now is close my account and run a mile. Read more Read less

{"display":"VladelMC","full_name":"VladelMC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
VladelMC 4th March 2025
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 4292 company reviews • Last reviewed within 7 days

Local and easy to access.

Savings • 19th April 2025

Local and easy to access. Good range of products.

{"display":"Claire H","full_name":"Claire H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews

Great Bank!

Savings • 15th April 2025

used for savings for university, staff in the congleton branch were always very helpful and friendly, account was easy to manage and exactly right for... used for savings for university, staff in the congleton branch were always very helpful and friendly, account was easy to manage and exactly right for what was needed at the time. very accessible and would recommend to friends and family Read more Read less

{"display":"Olivia H","full_name":"Olivia H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    Friendly and professional service

    Local face to face in branch service with friendly staff who provide very professional and knowledgeable advice.

    {"display":"JB","full_name":"JB","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    JB 11th April 2025
  • 5/5

    Great. small town like Congleton to have a Bu...

    So nice for a small town like Congleton to have a Building society that cares about its customers, Always greet you by name, nothing is... So nice for a small town like Congleton to have a Building society that cares about its customers, Always greet you by name, nothing is to much trouble, makes sure that you are on the best deal for your savings and Judith always asks about your personal health and well being. They deserve this award for going the extra mile for their customers. Read more Read less

    {"display":"Kevin S","full_name":"Kevin S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Kevin S 11th April 2025
  • 5/5

    Customer Service at it’s Best

    We went into our branch to pay money into my daughter’s saving account. She is 13 but very shy, as a way to help build... We went into our branch to pay money into my daughter’s saving account. She is 13 but very shy, as a way to help build her confidence I encouraged her to interact with the lady at the counter. She was reluctant but the lady (Judith) was extremely friendly and welcoming. I think she could see what I was trying to do - she asked if my daughter was saving for anything nice. Her pleasant demeanour made the whole situation easy and after leaving my daughter was on top of the world. Read more Read less

    {"display":"Laura M","full_name":"Laura M","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Laura M 11th April 2025
  • 4/5

    Very helpful and helped resolve an issue

    Very helpful and helped resolve an issue

    {"display":"Elizabeth M","full_name":"Elizabeth M","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1095311.png"}}'s avatar
    Savings
    Elizabeth M 10th April 2025
  • 5/5

    Happy bunny.

    Accounts are very competitive, staff very friendly, pleasant and knowledgeable about their products.

    {"display":"David T","full_name":"David T","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    David T 10th April 2025
  • 5/5

    Love the ease of saving and being able to go into br...

    Love the ease of saving and being able to go into branch

    {"display":"CJC","full_name":"CJC","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    CJC 10th April 2025
  • 5/5

    Stafford very helpful and polite and friendly.

    Stafford very helpful and polite and friendly. Saving rate is good

    {"display":"Barbara H","full_name":"Barbara H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Barbara H 9th April 2025
  • 5/5

    It is a friendly caring atmosphere in their branch a...

    It is a friendly caring atmosphere in their branch and head office.

    {"display":"Patricia W","full_name":"Patricia W","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Patricia W 9th April 2025
  • 5/5

    Leek United are professional mingled with kindness.

    The people I dealt with in Newcastle under Lyme branch were professional, informative but most of all were empathetic and kind. I was in a... The people I dealt with in Newcastle under Lyme branch were professional, informative but most of all were empathetic and kind. I was in a difficult situation following an acrimonious divorce. I set up a new mortgage in my sole name.The staff were supportive and helpful. I will never forget the kindness and support offered to.me at that difficult period in my life. I always advise people to use Leek United Read more Read less

    {"display":"JP","full_name":"JP","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    JP 9th April 2025

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