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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 5,491 product reviews

Average score of 4.91/5
5 star
95%
4 star
5%
3 star
0%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5491 company reviews Last reviewed within 7 days

Coffee was great!

Savings 26th February 2026

Coffee was great! And so was the service thank you

Verified source
Rated Excellent 5/5
Read more product reviews

I love that you are staying on the high street.

Savings 26th February 2026

I love that you are staying on the high street. All the staff are lovely.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    I was served by Cliff who was helpful.

    I was served by Cliff who was helpful.

    Savings
    Verified source 25th February 2026
  • 5/5

    Very happy to have a local branch .

    Very happy to have a local branch .

    Savings
    Verified source 25th February 2026
  • 5/5

    Everything was explained clearly.

    Everything was explained clearly.

    Savings
    Verified source 25th February 2026
  • 5/5

    The staff make things easy to understand

    The staff make things easy to understand

    Savings
    Verified source 25th February 2026
  • 5/5

    Very friendly and helpful staff.

    Very friendly and helpful staff.

    Savings
    Verified source 25th February 2026
  • 5/5

    Good explanation of services provided

    Good explanation of services provided

    Savings
    Verified source 25th February 2026
  • 5/5

    Always a friendly greeting by all staff.

    Always a friendly greeting by all staff.

    Savings
    Verified source 25th February 2026
  • 5/5

    Very helpful and go above and beyond.

    Very helpful and go above and beyond.

    Savings
    Verified source 25th February 2026
  • 5/5

    Lovely environment and such helpful staff.

    Lovely environment and such helpful staff. I have had a n account with leek for a few years and also a pleasant experience each time.

    Savings
    Verified source 25th February 2026

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