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Leek Building Society reviews

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Rated Excellent 4.91/5

Leek Building Society reviews

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Last reviewed within 7 days

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Customer Satisfaction Champion

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These badges highlight financial providers that are consistently rated top by customers. It’s a clear sign you’re dealing with a trusted, highly-rated company. Find out more about how these badges work.

Consumer Guardian

Review summary

People rate this company as Excellent based on 5,353 product reviews

Average score of 4.91/5
5 star
94%
4 star
5%
3 star
1%
2 star
0%
1 star
0%
Reviews for Leek Building Society have trended negatively over the past 90 days

Leek Building Society shines with its friendly, helpful staff and the comfort of local branches where you can get personal service. Their mortgage deals are competitive and the team is known for being approachable and supportive. However, some find the mortgage process slow and the online services frustrating, while branch hours can be inconvenient for full-time workers.

Positive themes

  • Leek Building Society Savings staff are friendly, helpful, and make you feel valued.
  • Leek Building Society mortgages offer competitive rates and excellent customer service.
  • Leek Building Society Savings branches provide a welcoming local face-to-face experience.

Negative themes

  • Mortgage process at Leek Building Society can be slow and frustrating at times.
  • Online services for Savings at Leek Building Society are often slow or difficult to use.
  • Branch opening hours at Leek Building Society don’t suit full-time workers well.
Summarised by AI
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 5353 company reviews Last reviewed within 7 days

Great Service in Uttoxeter!

Savings 5th February 2026

Rebecca saw us in the Uttoxeter branch, we did not have an appointment so she was very accommodating. Rebecca was very informative and helped us... Rebecca saw us in the Uttoxeter branch, we did not have an appointment so she was very accommodating. Rebecca was very informative and helped us with our accounts. Very pleased with the service received. We like having a branch we can visit after banks have been closing. Read more Read less

Verified source
Rated Excellent 5/5
Read more product reviews

The staff are friendly and very efficient.

Savings 5th February 2026

The staff are friendly and very efficient. I can’t think of anything that could be done better.

Verified source
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Local People

    Local people to discuss needs and make choices

    Savings
    Verified source 5th February 2026
  • 5/5

    Anna was very helpful and friendly thank you Anna

    Anna was very helpful and friendly thank you Anna

    Savings
    Verified source 4th February 2026
  • 5/5

    Joe and poppy were excellent on the counter

    Joe and poppy were excellent on the counter

    Savings
    Verified source 4th February 2026
  • 5/5

    Friendly staff and always great chat

    Friendly staff and always great chat

    Savings
    Verified source 4th February 2026
  • 5/5

    Nothing to improve as very helpful staff with a smile

    Nothing to improve as very helpful staff with a smile

    Savings
    Verified source 4th February 2026
  • 5/5

    Please with service, friendly faces

    Please with service, friendly faces

    Savings
    Verified source 4th February 2026
  • 5/5

    Well explained and informative appointment

    Well explained and informative appointment

    Savings
    Verified source 4th February 2026
  • 5/5

    Great service and good appointment

    Great service and good appointment

    Savings
    Verified source 4th February 2026
  • 5/5

    Welcome customer service and very informative

    Welcome customer service and very informative

    Savings
    Verified source 4th February 2026

    Products from Leek Building Society

    Showing products offered by Leek Building Society

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