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Leek Building Society reviews

Leek Building Society Logo
Rated Excellent • 4.88/5

Leek Building Society reviews

Verified business
Last reviewed within 14 days
See more on their website

Review summary

People rate this company as Excellent based on 2,910 product reviews

Average score of 4.88/5
5 star
93%
4 star
5%
3 star
1%
2 star
0%
1 star
1%
Reviews for Leek Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

In branch service review

Friendly staff, explained all options in detail and made sure I had enough information to make a correct and suitable decision.

{"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Savings
Verified Member 31st October 2024

Latest negative rating

1/5

The Mortgage Comedy Club

Nothing short of a nightmare, where do I start. We started our full mortgage application with Leek 7 Weeks ago. Throughout the process we've been... Nothing short of a nightmare, where do I start. We started our full mortgage application with Leek 7 Weeks ago. Throughout the process we've been asked for the same documents multiple times, asked the same questions multiple times and provided the same attachments multiple times. Simple things such as locating payments and matching amounts to documents in addition to basic maths proved tricky for these guys. Things I would deem to be entry level administration. After 7 long, painfully frustrating weeks we were declined for 2 things that were visible in week 1... speechless. Don't waste your time. Read more Read less

{"display":"Sam H","full_name":"Sam H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Sam H 8th November 2024
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About Leek Building Society

Leek Building Society is a mutual organisation. This means it’s run for the benefit of members and not shareholders.

It was founded in 1863 under the original name Leek United Permanent Benefit Building Society with the motto ‘Firm and Lasting (as the pyramids)’.

Leek Building Society offer a range of products across mortgages, savings and insurance.

Leek Building Society at a glance

Contact details

Website
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Reviews for Leek Building Society

Showing 11 of 2910 company reviews • Last reviewed within 14 days

The Mortgage Comedy Club

Mortgages • 8th November 2024

Nothing short of a nightmare, where do I start. We started our full mortgage application with Leek 7 Weeks ago. Throughout the process we've been... Nothing short of a nightmare, where do I start. We started our full mortgage application with Leek 7 Weeks ago. Throughout the process we've been asked for the same documents multiple times, asked the same questions multiple times and provided the same attachments multiple times. Simple things such as locating payments and matching amounts to documents in addition to basic maths proved tricky for these guys. Things I would deem to be entry level administration. After 7 long, painfully frustrating weeks we were declined for 2 things that were visible in week 1... speechless. Don't waste your time. Read more Read less

{"display":"Sam H","full_name":"Sam H","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Terrible • 1/5
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Reply from Leek Building Society
Thank you for your review. We’re sorry to hear about your recent experience. All our mortgage applications are subject to satisfactory assessment based on the information provided upon application. Unfortunately, at times further information is required to support with an assessment of an application which can cause delays in the process. So we can look into this for you and provide you with a detailed explanation as to what happened then please contact one of our underwriters on 01538 714089 or email us at [email protected]. We look forward to hearing from you soon. Rob @ Leek Building Society
12th November 2024
Leek Building Society

In branch service review

Savings • 31st October 2024

Friendly staff, explained all options in detail and made sure I had enough information to make a correct and suitable decision.

{"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
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  • 5/5

    In branch service review

    Very good, will be recommending to friends and family.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 30th October 2024
  • 5/5

    In branch service review

    The staff are excellent in customer care, always make you feel welcome. Nothing is any trouble, all round brilliant.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 28th October 2024
  • 5/5

    In branch service review

    I like the local branch and friendly service.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 28th October 2024
  • 5/5

    In branch service review

    I like that we can use a high street branch, there are passbooks available and they are security conscious (photo ID).

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 27th October 2024
  • 5/5

    In branch service review

    Rukaya was a friendly, efficient member of staff to us in Macclesfield.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 27th October 2024
  • 5/5

    In branch service review

    Takes security seriously. Has high street branches with staff. Uses passbooks.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 27th October 2024
  • 5/5

    In branch service review

    Our service from branch (Veronica and staff) couldn't have been more helpful and friendly. However, we have had huge problems with opening an online account.... Our service from branch (Veronica and staff) couldn't have been more helpful and friendly. However, we have had huge problems with opening an online account. Now, despite help from staff it is not opened and we will now leave this. Online isn't always straightforward. Read more Read less

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 27th October 2024
  • 5/5

    In branch service review

    Personal service and location. Veronica was professional, efficient and friendly.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 27th October 2024
  • 5/5

    In branch service review

    Local branches, putting customers first. Easy to contact branch and excellent customer service.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 27th October 2024

    Products from Leek Building Society
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